A PROJECT REPORT ON A STUDY ON CUSTOMER SATISFACTION OF HYUNDAI WITH REFERENCE TO TRIDENT HYUNDAI

Submitted in partial fulfillment for the award ofBACHELOR DEGREE IN BUSINESS MANAGEMENT
Submitted To

BANGALORE UNIVERSITY

Submitted By
MAHESH REDDY.A Registration No: 10SLC18O33

UNDER THE GUIDANCE OF

MS.KAMPA BELLIAPPA

THE OXFORD COLLEGE OF BUSINESS MANAGEMENT 19th Main 17th B Cross, sector 4, HSR Layout, Bangalore-560-102

2012-2013

A PROJECT REPORT ON A STUDY ON CUSTOMER SATISFACTION OF HYUNDAI WITH REFERENCE TO TRIDENT HYUNDAI
Submitted in partial fulfillment for the award ofBACHELOR DEGREE IN BUSINESS MANAGEMENT Submitted To BANGALORE UNIVERSITY

DR.K.APARNA RAO Principal MR.MONOO JOHN H.O.D

Submitted By

MS.KAMPA BELLIAPPA Project Guide MAHESH REDDY.A Registration No: 1OSLC18O33

THE OXFORD COLLEGE OF BUSINESS MANAGEMENT 19th Main 17 B Cross, sector 4, HSR Layout. Bangalore 560-102

2012-2013

GUIDE CERTIFICATE
I certify that this project report titled A STUDY ON CUSTOMER SATISFACTION OF HYUNDAI WITH REFERENCE TO TRIDENT HYUNDAI based on the original project study carried out by Mr. MAHESH REDDY.A Reg. No 10SLC18033 under my guidance. This project report is submitted to Bangalore University in partial fulfillment of requirement for the award of Bachelor Degree in Business Management. This has not formed a basis for the study of any other Degree in any University.

Place: Bangalore

MS.KAMPA BELLIAPPA
(Project Guide)

Date:

STUDENT DECLARATION
I hereby declare that this project entitled A STUDY ON

CUSTOMER SATISFACTION OF HYUNDAI WITH REFERENCE TO TRIDENT HYUNDAI in Bangalore city has been
prepared during the year 2012-2013 under the guidance of MS.KAMPA BELLIAPPA, THE OXFORD COLLEGE OF BUSINESS MANAGEMENT, BANGALORE. I also hereby declare that this project report has not been submitted to anytime to any other university or institution for award of any Degree or Diploma .

Place: Bangalore Date:

(MAHESH REDDY.A) Reg. No: 10SLC18033

ACKNOWLEDGEMENT
First of all let me express my sincere thanks and gratefulness to my H.O.D MR.MONOO JOHN, THE OXFORD COLLEGE OF BUSINESS MANAGEMENT, BANGALORE for her sound encouragement and cooperation in all the matters pertaining to this project. Secondly I would like to extend my deep gratitude to Project Guide, MS.KAMPA BELLIAPPA Department of Management, THE OXFORD COLLEGE OF BUSINESS MANAGEMENT , BANGALORE for giving her valuable suggestions, sincere guidance and constant support throughout this study in helping me to finish this project. I express my profound gratitude to Mr. PRATHVIN (BODY SHOP MANAGER) and S.KIRAN KUMAR SHETTY (HR) TRIDENT HYUNDAI for their constant support, guidance and encouragement for the successful completion of this project.

MAHESH REDDY.A Final Year BBM (marketing) THE OXFORD COLLEGE OF BUSINESS MANAGEMENT, BANGALORE -02