1. Which of the following is not a position in the Front Office department?

Front Desk Attendant Concierge Telephonist Line Cook 2. What is meant by 'Back of House' in a hotel operation? Rooms that rent for the lowest rate Positions that usually do not deal with guests directly Parking lot Missed telephone calls 3. Which of the following is usually not part of the job description for a Front Desk Attendant? Checking guests into their rooms Checking rooms for cleanliness Processing guests' payments Providing information to guests 4. One of the following statements is a popular guide to hiring staff in the hospitality industry. Which is it? Hire the smile Everyone has something to hide Muddy shoes, sticky fingers Go for sales 5. Like other industries, hospitality has its own jargon. Of the positions listed, which is known as a 'Uniformed Position'? Housekeeping General Manager Bell Boy Maintenance Worker 6. What is NOT an important trait when hiring housekeepers? Personal and professional appearance Height and weight Dependability Pride in their work 7. Who is in charge of most medium sized hotels when the other managers have gone home for the day? Front Desk Staff Duty Manager Lifeguard Head Chef 8. What should hotel employees be careful never to do? Bathe Request days off well in advance Come to work on time Party with guests in a rental room 9. Most line level hospitality jobs are: Performed mostly by managers Nine to five Shift work Monday to Friday only 10. A summer job waiting tables can: Lead to full time employment Provide cool spending cash for the holidays Encourage maturity in teenagers All of these answers

SUMIT PRATAP

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