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OpenEdge 10.

2A Service Pack Hotfix Installation


Windows Version

Disclaimer
This document is for informational purposes only and is subject to change without notice. This document and its contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of its date of publication. However, Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically disclaims any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. As each user of Epicor software is likely to be unique in their requirements in the use of such software and their business processes, users of this document are always advised to discuss the content of this document with their Epicor account manager. All information contained herein is subject to change without notice and changes to this document since printing and other important information about the software product are made or published in release notes, and you are urged to obtain the current release notes for the software product. We welcome user comments and reserve the right to revise this publication and/or make improvements or changes to the products or programs described in this publication at any time, without notice. The usage of any Epicor software shall be pursuant to an Epicor end user license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to Epicor's standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of licenses for such other products. Where any software is expressed to be compliant with local laws or requirements in this document, such compliance is not a warranty and is based solely on Epicor's current understanding of such laws and requirements. All laws and requirements are subject to varying interpretations as well as to change and accordingly Epicor cannot guarantee that the software will be compliant and up to date with such changes. All statements of platform and product compatibility in this document shall be considered individually in relation to the products referred to in the relevant statement, i.e., where any Epicor software is stated to be compatible with one product and also stated to be compatible with another product, it should not be interpreted that such Epicor software is compatible with both of the products running at the same time on the same platform or environment. Additionally platform or product compatibility may require the application of Epicor or third-party updates, patches and/or service packs and Epicor has no responsibility for compatibility issues which may be caused by updates, patches and/or service packs released by third parties after the date of publication of this document. Epicor is a registered trademark and/or trademark of Epicor Software Corporation in the United States, certain other countries and/or the EU. All other trademarks mentioned are the property of their respective owners. Copyright Epicor Software Corporation 2012. All rights reserved. No part of this publication may be reproduced in any form without the prior written consent of Epicor Software Corporation.

Windows Version Revision: October 26, 2012 3:31 p.m. Total pages: 8 install_win.ditaval

OpenEdge 10.2A Service Pack Hotfix Installation

Contents

Contents
1 Introduction.........................................................................................................................4 2 Pre-Installation Steps...........................................................................................................5
2.1 Verify Current Service Pack Level................................................................................................................5 2.2 Download Service Pack Hotfix File..............................................................................................................5 2.3 Stop the AppServers, Database, AdminService...........................................................................................5

3 Install the Service Pack Hotfix............................................................................................6


3.1 Install the Service Pack Hotfix.....................................................................................................................6

4 Post-Installation Steps.........................................................................................................6
4.1 Edit the PF File (SQL Server and SQL Unicode only).....................................................................................6 4.2 Restart the App Servers..............................................................................................................................7

Windows Version

Introduction

OpenEdge 10.2A Service Pack Hotfix Installation

1 Introduction
Welcome to the OpenEdge 10.2A Service Pack Hotfix Installation Guide. This guide explains how to install the latest OpenEdge service pack hotfix. Use the following graphic to review the installation process flow:

Windows Version

OpenEdge 10.2A Service Pack Hotfix Installation

Pre-Installation Steps

2 Pre-Installation Steps
Use the following instructions to complete steps that are required before you install the service pack hotfix.

2.1 Verify Current Service Pack Level


The OpenEdge 10.2A Service Pack 03 must be installed prior to installing this hotfix. Use these steps to verify you have the most current 10.2A Service Pack installed. 1. Select Start > Programs > OpenEdge10.2A > Version Info. 2. Review the Versions Information to verify that Service Pack 03 is listed.

2.2 Download Service Pack Hotfix File


Use the following instructions to download the appropriate service pack hotfix file. 1. Log on to EPICweb and go to the Customer Portal Page. Navigate to Support > Epicor 9 > Downloads. Note You can use this link:https://epicweb.epicor.com/Support/epicor9/Downloads

2. Navigate to Version 9.05.700 > Third Party Products > OpenEdge > 10.2A. 3. Based on your environment, download the latest OpenEdge hotfix file onto your machine. For example, download one of the following files: Windows 32: Rl102asp0329hf.EXE Windows 64: Rl102asp0329hf-64.EXE

2.3 Stop the AppServers, Database, AdminService


Use the following instructions to stop the AppServers, database and AdminService. Important Do not skip this step.

1. Make sure that all users log out of the Epicor application. 2. Use the Progress Explorer Tool or Open Edge Explorer Tool to stop the following functions in order: Stop the Appservers. Stop the OpenEdge database.

Windows Version

Install the Service Pack Hotfix

OpenEdge 10.2A Service Pack Hotfix Installation

3. Select Start > Control Panel > Administrative Tools > Services. The Services window appears. 4. Right-click AdminService, and select Properties. The AdminService dialog box appears. On the General tab, click Stop. Click OK.

3 Install the Service Pack Hotfix


Use the following instructions to install the service pack hotfix.

3.1 Install the Service Pack Hotfix


1. Locate the Hotfix file you downloaded previously. Right-click on the file and select Run as Administrator. The installation program opens. 2. The Welcome window appears. Click Next. 3. Click OK to confirm you have stopped the OpenEdge related functions. Note If you have not stopped the AppServer, database and AdminServices functions, click No and then stop the functions before continuing.

4. Select the OpenEdge 10.2A directory as your Destination directory. For example, select C:\Epicor\oe102A. Click Next. 5. The Ready to Install window appears. Click Next. The installation proceeds. 6. Click Finish. Depending on your selection, the files appear for review.

4 Post-Installation Steps
Use these instructions to complete tasks required after the installation. Important Do not skip this step.

4.1 Edit the PF File (SQL Server and SQL Unicode only)
Use these steps to edit the PF file with necessary information for this hotfix. These steps are for SQL Server and SQL Unicode only. 1. Open the PF file that relates to your Epicor application database.

Windows Version

OpenEdge 10.2A Service Pack Hotfix Installation

Post-Installation Steps

2. Verify that the following parameters are listed exactly as shown: PRGRS_NATIVE_LOCKWAIT, 30000 This number must be 30000, not any other number. ,PRGRS_NOWAIT_OVERRIDE,1 Add this parameter to the end of the -Dsrv line. It starts with a comma. 3. If you have more than one database, repeat these steps on each PF file related to each database.

4.2 Restart the App Servers


Use these steps to restart the app servers. 1. Select Start > Control Panel > Administrative Tools > Services. The Services window appears. 2. Right-click AdminService, and select Properties. The AdminService dialog box appears. On the General tab, click Start. Click OK. 3. Use the Progress Explorer Tool or OpenEdge Explorer Tool to start the following functions in order: Start the OpenEdge database. Start the Appservers. The Service Pack Hotfix installation is now complete.

Windows Version

Additional information is available at the Education and Documentation areas of the EPICweb Customer Portal. To access this site, you need a Site ID and an EPICweb account. To create an account, go to http://support.epicor.com.

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