Академический Документы
Профессиональный Документы
Культура Документы
1. Vision
2. Mission Statement
3. Critical Success Factors
4. Strategies & Actions for Objectives
5. Prioritized Implementation Schedule
The strategic planning process explores essential questions about the purpose of
being in business. Owners and employees must answer these essential
questions and come up with a consensus on the answers. Answers to these
questions will help in determining the seven important elements to the strategic
plan.
1.0 Vision
Based on the answers to the above questions, develop a vision, with full
participation and "buy-in" from all employees and shareholders. Try to make
the vision as concise as possible.
For instance, one of the missions that emerge as a theme might be 'fast
response time'. The group might then develop a mission statement such as:
"We shall react immediately to evaluate new product suggestions or problems
customers identify and get the revised product to market in the shortest
possible time frame." This statement has several objectives that will require
more strategies and action plans to achieve. The objectives in this mission
statement imply: continuing customer feedback, a system for revising or
upgrading products and services, and involvement of operations staff to
minimize lead times for changes.
• achieving credibility
• maintaining product quality standards
• finding needed resources
• performing additional market research to stay in touch with customer
needs
• establishing definitions and standards of how a company serves and
listens to all customers;
• establishing internal and external communication standards;
• profitability;
• cost-effective manufacturing and operations;
• establishing a continuous improvement policy for reviewing and
evaluating progress ;
• a system that documents processes so others can be trained;
• buy-in from all levels of the company, which helps understanding and
acceptance through participation;
• commitment and willingness from the owner(s) to make changes.
• a financial plan that ensures enough cash flow and sales revenue to
grow the company effectively;
• a plan to deal with downturns should they occur;
• systems and administrative policies to enhance employees do their
jobs effectively.
After developing the list of critical success factors, review them for practicality
and achievability.
Can all critical success factors be incorporated into the work scope in a cost-
effective manner?
Document the critical success factors and any contributing factors or sub-
steps necessary to achieve the critical success factors, such as "being
responsive" or "establishing a customer feedback system". Word the factors
with an objective or goal in mind to achieve the desired outcome.