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File Identifier Effective Date Version Incident IDs : Open Date & Time Attended Dated & Time Closure Date & Time Open Date & Time Attended Dated & Time Closure Date & Time 10-Oct-10 10-Oct-10 10-Oct-10 10-Oct-10 10-Oct-10 10-Oct-10 Incident Support Staff TP_MIT_PBM_RcaFrm 13 Sep 2009 1.00
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Windows Team
Windows Team
Problem Description
HCIF menu option is hanging in Finacle , the same sytem is not allowed to work in HCIF menu option, due to that the same
Impact Analysis
HCIF menu option is hanging in Finacle , the same sytem is not allowed to work in HCIF menu option, due to that the same is not working in Finacle and got delayed
Root Cause
Due to heavy load on particular port HCIF menu option taking tlong time to complete the process & which will impacted the customer services.
Root Cause
What
Who
When
Corrective Action
Bounce the services & Run the SQL Query We have moved to other server 172.25.2.29 port 9090 was working fine.
While using the HCIF menu option day to day basis activity will be factored. Delay in Customer operation
Application L2/DBA
10-Oct-10
What
Who
When
Preventive Action
Due to heavy load on particular port HCIF menu option taking tlong time to complete the process & which will impacted the customer services. Configuration of new setup of RESIN & FINlistval services
While using the HCIF menu option day to day basis activity will be factored. Delay in Customer operation
Application L2/DBA
10-Oct-10
Yes
Change Request ID
2212
Observations
It is observed that most of the days, ONS menus are not available in the mornings. In our analysis , we found that this issue is occurring because of error in services when it bounced. But Helpdesk team will not be able to identify this unavailability of ONS service since this service is mapped to Sol id & Ip addresses. They will get the error only when the services on Ip/server where DC is mapped is unavailable. We found that on most of the days, core dump is generating while starting the finlistval services. The reason for this ,can be time delay in releasing the ports or /finlistval/work directory is having more contents. To avoid this , person/team who bounces the services can check for any core dumps generated in finlistval/bin directory. And if found he /she can stop finlistval service and remove core and again start the services. Currently we have 4 sets of Finlistval services which are installed in 172.25.5.53 172.25.5.59 172.25.5.65 172.25.5.93 Along with this, we found that during business Hours , there are delay in ONS/CRV menus which will be solved by introducing new finlistval/resin components to production and the load will be distributed equally. The reason for the delay/unavailability of the services described above is due to the drastic use of ONS menu's in production(HCIF/CARDMNT/HRTGS)
Wipro-MIT
Confidential
Branches are not able to opend the HCIF menu option in finacle ,the same system was not allowd to start the services, due to that customer services & daya to day operation effected
Impact
Low
High
Easy
Difficult Implementation
Based on Impact/Implement Matrix Following Causes are taken forward for Corrective and/or Preventive Action
Support Staff
Root Cause
Who
When
Status
Remarks
PM0025
HCIF menu option is hanging in Finacle , the same sytem is not allowed to work in HCIF menu option, due to that the same Application is not working in L2 team Finacle and got delayed
10-Oct-10
Due to heavy load on particular port HCIF menu option taking tlong time to complete the process & which will impacted the customer services.
While using the HCIF menu option day to day basis activity will be factored. Delay in Customer operation
Bounce the services & Run the SQL Query Application L2/DBA 10-Oct-10 Work in Progress We have moved to other server 172.25.2.29 port 9090 was working fine. 8-Nov-10
While using the HCIF menu option day to day basis activity will be factored. Delay in Customer operation
Application L2/DBA
10-Oct-10
Closed
Due to heavy load on particular port HCIF menu option taking tlong time to complete the process & which will impacted the customer services. Configuration of new setup of RESIN & FINlistval services
10-Oct-10