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By [Insert name of infrastructure organisation]

This survey is designed to gather the views and experiences of people in different positions within our organisation, to understand what is working well and where we might need improvements. Feel free to complete it anonymously if you prefer. Your views will provide helpful information for reviewing and improving the way we work. Please return your completed survey to [return details if not using an online survey tool (e.g. survey monkey)]. Your name (optional) Date: Your role (optional):

Board member Other volunteer Team leader or middle manager Senior manager Worker delivering a service HR/Admin/IT Other:

Please respond to the following questions from your own perspective, choosing the options that best describe your direct experience at the moment. Overview What organisational issues affect you most in your role at the moment?

Please tick which of the following broadly defines your role:

1. Income
How financially secure do you think the organisation is, where 1 is in constant funding crisis and 5 is reasonably robust and sustainable? 1 2 3 4 5

If there is any insecurity or lack of income, does it affect you in your role? Yes, a lot Yes, a bit No, not really Please describe your experience or the effect on your role of your organisations insecurity or lack of income:

2. Strategy
Does your organisation have an up-to-date 5

3. Creating impact
On a scale of 1-5, to what extent do you think your organisation is effective in its core work and is creating a positive impact (where 1 is not effective at all and 5 is highly effective)? 1 2 3 4 5

Please add any comments about the effectiveness of your organisation:

4. Organisational learning
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5. Governance and leadership

In your experience does your board or management committee: Yes Make decisions as needed? Ensure legal compliance? Manage risk and scrutinise finances and practices? Bring vision, values and leadership? Please add any comments on your view of your organisations governance and how you know it is or is not following good practice: No Dont know

6. People and skills

On a scale of 1-5, do you find your organisation a good place for you to work or volunteer (where 1 is not at all and 5 is a very good place to work or volunteer)? 1 2 3 4 5 I have the skills I need for my job I feel motivated to do the best I can I have opportunities for professional development I comply with health and safety and other procedures I am well managed and supported

Strongly agree

Agree

Neutral/ dont know

Disagree

Do you feel supported to carry out your role effectively? Yes, definitely Could be better No, not really Please tick whether you agree or disagree with the following statements:

Please give reasons for your answers in this section:

7. Managing resources
Please tick whether you agree or disagree with the following statements: Strongly agree Financial management here is good There is no wasting of resources We use technology well We minimise our impact on the environment Our offices/premises are suitable Please add any comments on your experience of your organisations management of resources: Agree Neutral/ dont know Disagree

8. Communications
Please tick whether you agree or disagree with the following statements: Strongly agree We are clear on the messages we want to communicate We listen as well as broadcast We communicate well with beneficiaries We communicate well with funders We communicate well with other agencies We communicate well with policy makers Is it part of the role of your organisation to get involved in trying to influence the policy and practice of government or others that affect the context in which you work? Yes, definitely Yes, a bit No Is this part of your individual role? Yes, definitely Yes, a bit No Agree Neutral/ dont know Disagree

involved:

Please add any examples of successful communications or influencing work in which you have been

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9. Closing comments:
Please use the space below to add anything else about whats working well and whats not in your organisation:

Thank you for taking the time to respond to this survey. Your answers will be collated along with others and used to inform us about what is going well and issues we need to address. If you have given your name, your comments will be treated in strict confidence.

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