Hardware Requirements Discussion What are the computer room / server resources that ABOL equipment needs to supply

y in the plant data centers? o Please follow server manufacturer requirements. CPU (speed and number of cores) / RAM requirements (IT will determine the type of server hardware that is selected). o For both the manifest application and ABOL, we recommend a something like a Dell R410 with quad cores and 4 GB of RAM. Disk storage needs. This should address the daily operations, and archiving as well as the enterprise reporting storage needs for the reporting system being proposed by Abol. o Manifesting 50-70 GB for database and backups Operating systems - (Windows Server 2008/2008 R2, 32-bit vs 64-bit). Server 2008 is Preferred. o Windows Server 2008 o Our application is a 32 bit app; however a 64 bit will not have a negative impact Does ABOL support a virtualization strategy. Is the application tested and supported in a virtualized environment? o ABOL has existing installations running in a virtualized environment. What are the shop floor computer / printing requirements o Any PC on the network can be granted access to the application o One station will need access to a laser printer on the network to print potential paperwork and other reports Can existing Work Stations be utilized? o Either an existing or new workstation will work What OS versions are supported on the desktop? o Abol recommends Windows Xp or Windows 7 Printers (assume will use existing printers but need to know the requirements) o The close out station will need access to a laser printer to produce end of day manifest paperwork Scale interface / cabling o ABOL will deploy an active X component to establish the scale/system connectivity. o Scale needs to be connected to the workstation via a serial port Network and Security Intranet requirements and segmentation o Connectivity must be maintained between the processing data base server and the process station What internal and external connections will be needed? Is there any externally-facing server for web portal or FTP or other file upload/download? o Internal Connections Port 80, 1433 o External Ports Email ports for data monitors ftp out ( to retrieve updates for installs from an ABOL server) What are the remote access needs for support by Abol o Terminal service with local administrative rights What are the user ID/access control mechanisms that are built into the systems? o Access is controlled by permission based user management What are the postal verification needs? How can the USPS verifier be isolated from plant network o The postal verification system will be deployed as a separate application CONFIDENTIAL MATERIALS

Software Updates Frequency of application updates? o Upon completion of the acceptance process, updates will occur as required by the supported carriers (ex. USPS) or by customer request Notification process? o To be coordinated with Customer Testing and Deployment Process o ABOL will provide release details prior to deployment. Customer can determine if the updates need to go through a pre-deployment test environment; or if they can be directly applied to production. This includes rate or system updates from the carriers. Who is going to own the patching process for the application(s)? o ABOL will provide a list of applications that are used for processing and the updates of any non-ABOL applications such as .net will be the responsibility of customer Customer owns hardware and OS patching by default. Software Licenses Will licenses be required for Development and Test environments? o No additional licenses are required for a test and acceptance environments Database administration What is the DBMS & what are the versions? o ABOL supports SQL Server 2000 and forward including express editions o ABOL prefers SQL Server 2008 o It is the customers responsibility to license SQL Server How is the DBMS access controlled? o Access to the physical data base is controlled through Windows user management and customer security policies o Application access is controlled by established user permissions Who will support the various databases from a maintenance standpoint (Customer or Abol) o ABOL recommends that the data base be a part of the customers maintenance plan for back up purposes. What role will the customers DBAs have? o ABOL can install a local back up policy. We recommend that the customer DBAs have an external back up policy in place. Support Discussion Incident Response During ABOL Office Hrs (9 am 5 pm EST) o ABOL will provide a toll free number and email address for customers use for software support Will Customer be speaking to a Tier 1, 2 or Tier 3 support person? o Abol will investigate, determine the severity level of each reported problem, and respond to requests within the time frames indicated. The reported problem will be reasonably classified as either an Abol problem or external problem, and, if an Abol problem, will be reasonably assigned a severity level according to the following descriptions. After research by Abol, Abol may reasonably reclassify a problem from one category to another after consultation with Customer. When a severity level is assigned, Abol will designate support personnel to investigate and take corrective action with respect to any significant error which can be reproduced consistent with the below procedure. Corrective CONFIDENTIAL MATERIALS

action may initially include a temporary fix or work-around solution which materially restores functionality. Expected resolution time? o In order for Abol to resolve any problem within the targeted resolution period, Customer or its authorized customer(s) must make its appropriate technical personnel available in order to assist as needed with such resolution. If a request will take longer than these targeted timeframes, the problem manager or support analyst will phone and/or email Customers designated technic al liaison provided by Customer with the expected time frame and the associated reasons. Defined Escalation Path o Abol and customer can agree on an Escalation Path Support Priority (i.e. does customer have any opportunities to increase level of support & response?) o Abol will respond according to the severity of any incident using one of the following criteria: Severity 1 o Respond within 30 minutes to acknowledge the problem. o A target resolution or temporary workaround will be given within 3 hours of identifying the source of the problem. o The source of the problem will be identified within 6 hours from the response acknowledging the problem, and the target resolution shall be within 12 hours from the response acknowledging the problem. o Abol will monitor the problem continuously until a resolution has been identified and will use commercially reasonable efforts to resolve the problem. Severity 2 o Respond within 1 hour to acknowledge the problem. o Target resolution will be given within 4 hours. o A temporary workaround will be given within 12 hours from the time of acknowledgment. o Target resolution will be within 24 hours from the response acknowledging the problem. Severity 3 o Respond within 1 hour to acknowledge the problem. o Target resolution time or temporary workaround will be given within 24 business hours from the time of acknowledgment. o Target resolution will be within 7 days from the response acknowledging the problem Hotline outside of office hours o A support hotline number will be provided for use of reporting business critical issues outside office hours. Hourly charges can apply for all after hour support requests. Will Customer be speaking to a Tier 1, 2 or Tier 3 support person? o Customer can provide contact information and details of request to after hours message center. Message center then delivers request details to Tier 3 support who will address the situation. Expected resolution time? o Severity 1 Respond within 30 minutes to acknowledge the problem. A target resolution or temporary workaround will be given within 3 hours of identifying the source of the problem. The source of the problem will be identified within 6 hours from the response acknowledging the problem, and the target resolution shall be within 12 hours from the response acknowledging the problem. Abol will monitor the problem continuously until a resolution has been identified and will use commercially reasonable efforts to resolve the problem.

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Error Correction (re: Service Proposal, Support Outline ) o Abol will use commercially reasonable efforts to correct all verifiable and reproducible errors in the Software reported by Customer in writing to Abol. Abol will utilize remote diagnostic procedures whenever possible for error diagnosis and error correction. Abol may not issue error corrections for all errors. What is Abols responsibility for issues that you choose not to correct? o ABOL is not responsible for supporting any hardware or addressing problems caused by third party software. How will Customer customizations affect corrections and regular updates? o ABOL will maintain a duplicate setup of the Customer setup on a test environment for testing prior to updates to Customer. It is common for ABOL to maintain customer specific version of software. Training Materials, what is provided by Abol o ABOL will provide a users guide outlining the functionality of the system o ABOL can provide onsite testing and training under a service contract. Additional training, both remote and on site can be coordinated up customers request and may incur additional costs. How are carrier routing lists updated? o Carrier system requirements are updated by ABOL as supplied by and required by the carriers. Updates are scheduled with customers facility in an effort to not disrupt daily operations.

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