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A PROJECT REPORT ON To study, analyze and evaluate Training and development practices imparted by NIS- Sparta at Reliance Communication

GUIDE CERTIFICATE 4

DECLARATION ----------------------- 6

EXECUTIVE SUMMARY EXECUTIVE SUMMARY 7

Project Title: To study, analyze and evaluate Training and development practices imparted by Research methodology: 8

Research methodology: 8 For our project we required information like knowledge about the employees understanding ,skills generated and the mastery gained during the training. Hence we have taken a insight at the performance of the employees through evaluation of performance, through questionnaires and data received by the management. QUESTIONNAIRE: In this method, a list of questions related to subject is prepared and given to participants. The questionnaire contains questions and provides space. A request is made to participants to fill up the questionnaire and send it back within a specified time. Advantages: Can reach many people in a short time. Is relatively inexpensive. Gives opportunity of expression without fear of embarrassment. Yields data easily summarized and reported. Limitations: Little provision for free expression of unanticipated responses. May be difficult to construct. It has limited effectiveness in getting at the causes of problems and possible solutions. SCOPE OF THE PROJECT: 9

Communication, Pune rather it only covers the training and development activities conducted By NIS Sparta for its employees. during my tenure of the project, July August 2008. xcludes all other human resources activities conducted before and after training. Research tool: Questionnaires and the evaluation of the performance to check the effectiveness of training imparted. The questions were both structured and unstructured. 1. Population and Sample size: The number of employees working in Reliance communication, Pune, swargate is nearly 200 employees and it is still expanding. Out of which I have selected a sample of 25 people who have undergone the training programme in the last six months to have a flavor of the new practices in training. 2. Major findings: Employees are content with the way the training is conducted. 10

The cooperation between the colleagues and the level of support they share with each other binds them in an attachment towards the company. Regional behavior and language influence is higher during training and even after delivering their language; the desired effects are not seen. Some of the superiors do not bother to make Development Action Plans and submit to the trainers. The training is mainly conducted all around India, the trainers have to travel but sometimes the logistics and arrangement is non-satisfactory. The findings from the data analysis from the questionnaire show a positive improvement, enhancing and overall rating about the training programme. The reality learning and simulations were thoroughly enjoyed by the employees who have received it. 3. Suggestions In todays competitive world, attitude is the factor which is the dividing line between failure and success. Thus recruitment of the employees must be made not only on skills and attitude but also the attitude of the employee. If an employee has a positive attitude then training for him can be more effective, he has a positive effect on the climate. 11

The raining records must be maintained, preserved properly and updated timely. Proper care should be taken while selecting the trainers. Nis Sparta trainers must be given continuous feedback and the training should be performed as a continuous planned activity. New and different trainers should be invited so that the maximum impact can be got from the training programmes. Co ordination and interaction of the employees of all levels must be encouraged to locate new talents among employees. Solution to some of the problems faced by the employees, should be suggested by the employees themselves to make them feel valued at the organization. The DAP( Development Action Plans) must be prepared and given to the trainers as soon as possible for further follow up from the side of the trainers. 4. Conclusion Analysis of all the facts & figures, the observations and the experience during the training period gives a very positive conclusion/ impression regarding the training imparted by the NIS Sparta trainers. The NIS Sparta is performing its role up to the mark and the trainees enjoy the training imparted especially the reality learning and simulation. The training imparted meets the objectives like: 12

same.

It becomes quite clear that there is no other alternative or short cut to the development of human resources. If we have to meet the challenges of technology, social and economic we have to train the HR irrespective to their category at which they work in the organization. As it is recognized fact that we cannot survive in tomorrow businesss world with yesterdays method. And hence the continuous development of HR is prime need of todays organization. 13

CONTENT/INDEX. HEAD TITLE PAGE NO NO 01 EXECUTIVE SUMMARY 02 INTRODUCTION 03 COMPANY PROFILE 04 OBJECTIVES OF THE STUDY 05 LITERATURE REVIEW 07 RESEARCH METHODOLOGY 08 DATA ANALYSIS & INTERPRETATION 09 FINDINGS 10 CONCLUSION 11 SUGGESTIONS 12 APPENDICES 14

INTRODUCTION INTRODUCTION TO THE STUDY 15

HUMAN RESOURCE MANAGEMENT Human Resource Management is defined as the people who staff and manage organization. It comprises of the functions and principles that are applied to retaining, training, developing, and compensating the employees in organization. It is also applicable to non-business organizations, such as education, healthcare, etc Human Resource Management is defined as the set of activities, programs, and functions that are designed to maximize both organizational as well as employee effectiveness Scope of HRM without a doubt is vast. All the activities of employee, from the time of his entry into an organization until he leaves, come under the horizon of HRM. The divisions included in HRM are Recruitment, Payroll, Performance Management, Training and Development, Retention, Industrial Relation, etc. Out of all these divisions, one such important division is training and development. TRAINING AND DEVELOPMENT is a subsystem of an organization. It ensures that randomness is reduced and learning or behavioral change takes place in structured format. Hence I have taken this topic for my project. My project deals with training and development of the employees at reliance communication. The training is imparted by NIS Sparta. On July 7, 2004, Reliance Infocomm acquired NIS Sparta, Asia's premier Performance Enhancement Solutions organization, making yet another addition to the Reliance family. Following are the areas of Training & Development I tried to cover-up in my work. 1) Studying training activities 2) Analyzing training programme 3) Evaluating the training. The study shows the scope in the field of T & D ranges rights from recruiting an employee at any level and how to treat them throughout their working year till the time he discharged or retired from the organization. 16

MY PROJECT The project report presented here is primarily concerned with training and development part of employees in the organization. Training and development is always an important aspect of the growth of a company and the individual employees as well. Due to daily changing business environment, manufacturing process, technological advancement and rapid growth in the demand of the products and services etc the workforce of any organization has to be very well equipped with the skills, ability, and talent required to cope up with the market competition. Now a days many organizations are conducting training programme to improve the productivity of employees. The quality of employees and their development through training and education are major factors in determining long term profitability of a business. If you hire and keep good employees, it is good policy to invest in the development of their skills, so they can increase their productivity. Training often is considered for new employees only; this is mistake because ongoing training for current employees helps them adjust to rapidly changing job requirements. Evaluation is the systematic appraisal by which we determine the worth, value or meaning of something to someone , In case of training we are concerned with providing information on the effectiveness of the training activity to decision makers who will make decision based on the information . Evaluation plays a significant part in every step of the training process. It is important that evaluation be a planned or systematic effort that is built from the start of the training process. The main objective of training programme to determine if they are accomplishing specific training objectives, i.e.,correcting performance deficiencies. . IMPORTANCE OF TRAINING AND DEVELOPMENT 17

Training and development is a routine based, non-stop practice, which a growing business organization must conduct to achieve their production target. From organizational point of view it is very crucial to assure the quality, quantity, and effectiveness etc of the product by the means of suitable training. Development of the employee comes handy with training activities, making them much more capable in out performing various activities with high professions and accuracy by using advance technical/mechanical tools and equipments. As a management trainee I myself come through various aspects like performance appraisal, payroll management, labors related laws and issues etc during my training and development project. Evaluating the productivity of the employees can very well recognize how to distribute your workforce. This information gathered after conducting training programmed which is immensely helpful for the human resources manager and the whole department. Training helps measure the performance of the employees by evaluating the training given and comparing the individual and group's latest output with the output given before training programmed. SCOPE OF THE PROJECT : The scope/range of this project report is not too far stretching to the whole of Reliance Communication, Pune rather it only covers the training and development activities conducted By NIS Sparta for its employees. My project mainly deals with the present method of training given at Reliance Communication during my tenure of the project, July August 2008 This project covers training, training programmed, and training evaluation and excludes all other human resources activities conducted before and after training. 18

HYPOTHESIS: Training and Development activities conducted by NIS Sparta Reliance Communication are effective and the employees are better performers after the training is imparted. LIMITATIONS: The project is a collection of study, observation, and practical experience during my summer internship programmed where i was a member of the team working in the training and development of employees 19

I tried to perform this project in best possible manner to avoid any lacuna or lack ness. In spite of all my efforts In this regard but due to the far stretching activities conducted at Reliance Communications, my project lack in some of the following heads Where there is a chance of further elaborating study on the same subject. Some information being very sensitive as far as organization is concerned is left untouched and not mentioned in any way. Top-level strategic type of decisions and information too are not taken under study to avoid any favor to the business counter parts. My project does not concerned about the designing and planning of training activities which forms a crucial and major part of this field hence a full fledge study can be done in this area. The data presented here is taken by prepared questionnaire (open ended and closed ended) and information and feedback received from the management. No research has been conducted on this topic for the purpose of this project thus holds a complete field research and development. Due to Time Constraints, I was not able to touch all aspects of training and development. Due to security reasons, I could not attend the training conducted which would give me a practical experience. 20

COMPANY PROFILE COMPANY PROFILE Reliance Communications Ltd.,Pune was launched on December 28,2002.the 70th birthday of the Reliance group founder,Shri Dhirubhai H Ambani. Reliance Communications is a service industry and it daily launches new products with new technologies. Dealing with foreign market they required people who help 21

them to increase productivity of the organization and sales of product.So, they frequently organize the training programme for newly joined and current employee. As they conduct the training programm frequently ,each time they required to evaluate the recently completed training programme.So they have given me that apportunity to evaluate the training programme. Reliance Communication was launched on December 28,2002.the 70th birthday of the Reliance group founder, Shri. Dhirubhai H Ambani . Reliance Communications is the flagship company of the Anil Dhirubhai Ambani Group (ADAG) of companies. Listed on the National Stock Exchange and the Bombay Stock Exchange, it is Indias leading integrated telecommunication company with over 55 million customers. History In the year 2000, the Infocomm plans were announced.which.by far,was the largest infocom structure that the country had seen so far Reliance Communication launched first Reliance India Mobile on December 28,2002 . Taking in to consideration the changing lifestyles and the end users habits Reliance Communications will disseminate information at a low cost. Make a telephone call cheaper than a post card. Create new customer experiences. Constantly strive to be ahead of the world. Reliance Communications will transform thousands of villages and hundreds of towns and cities across the country. Above all, Reliance Communications will pave the way to make India a global leader in the knowledge age. We will create the next generation communication network and information technology infrastructure that will bring immense value to every Indian, and leapfrog India into the center stage of global infocomm space 22

Late Dhirubhai Ambani built Reliance from scratch and in 25 year got it a place among the wor lds top Fortune 500 corporations. The fact that he took barely a quarter of a century to do that is what makes this achievement special..Make the tools of infocomm available to people at an affordable cost.They will overcome the handicaps of illiteracy and lack of mobility Dhirubhai firmly believed the country could use information and communication technology to overcome its backwardness and underdevelopment. Mr, Anil Dhirubhai Ambani is the Chairman of Reliance Infocomm Ltd (RIC) Said, Growth has no limit at reliance. I keep revising my vision. Only when you dream it you can do it. RIC today finds itself on the threshold of a transformation as it strives to meet the challenges of an ever changing and competitive environment to emerge as a performance oriented, system driven, and professional organization. The only way forward is to focus on our Customer & Customer Service. Vision We will leverage our strengths to execute complex global-scale projects to facilitate leading-edge information and communication services affordable to all individual consumers and businesses in India. We will offer unparalleled value to create customer delight and enhance business productivity. We will also generate value for our capabilities beyond Indian borders and enable millions of India's knowledge workers to deliver their services globally. Mission Reliance Communication will offer a complete range of telecom services, covering mobile and fixed line telephony including broadband, national and international long distance services, data services and a wide range of value added services and app;ications that will enhance productivity of enterprises and individuals. 23

Reliances dream is to make a digital revolution in India by becoming a major catalyst in impro ving quality of life and changing the face of India. It aims to achieve this by putting the power of information and communication in the hads of people of India at affordable costs. Products: Reliance Communication is a service industry. Reliance Communications offers a wide range of applications including hour-to-hour news updates, high quality video streaming, downloadable multilingual Ring Tones, seasonal updates including festival specials, city & TV guides, exam results, astrology, mobile banking, credit card transaction from mobile phone, bill payment and stock prices. Reliance Communications brings Real Broadband experience to Indians for the first time through a host of unique applications and services. This includes Video Chat, Multi-location Video Conference, Multi-player Online Gaming, High Speed Internet, Virtual Office, Digital Storage, Digital Movie, Digital Customized Music,Digital Electronic News Gathering Service and ELearning. Reliance ADA Group Reliance-ADA Group 24

Pragati Value Added People (PVAP) NIS Sparta Ltd (NISS) Reliable Internet Service Ltd (RISL) Getway Systems (India) Ltd-(GWSL)

Infocomm Group Companies

Reliance Energy Constructior Pvt Ltd (RECP) Reliance Energy Automation Pvt (REAP) Reliance Webstore Pvt Ltd (RWSL) Infocomm Business Associate Companies

Energy Companies Adlabs Others

Reliance communication Pvt.LTD (RCPL) Reliance Comm Infrastructure Ltd-(RCL) Reliance Digital World Pvt Ltd-(RDWL) RelianceNext-Link Pvt Ltd-(RNL) Reliance Info Engg Pvt Ltd (RIEL) Reliance Infostream Pvt Ltd-(RIPL) Reliance Webstore Pvt Ltd-(RWSL) Rrliance Energy Ltd (REL) Reliance Energy Gener ation Ltd (REGL BSES Rajdhani Power LTD (BRPL) Yashasvi Commu Pvt Ltd (YCPL) Reliance Telecom Ltd RTL) Reliance Capital Ltd (RCL) Reliance Capital Asset Mgmt Ltd (RCAM) Reliance Gen Ins Co Ltd (RGIC) Reliance Life Ins Co Ltd (RLIC) Reliance Info Infra Pvt Ltd-(TFIL) Reliance Energy Engineers Pvt (REEP) Synergy Enterpreneur Solution-(SESL) Reliance Energy Mgt. Serv-(REMS) Fiag Telecom Finnese Innovation Pvt Ltd-(FIPL Reliance Energy Trad Pvt-(RETP) Reliance Energy Transmission-(RETM)

Reliance Communications Ltd 25

Project Manager Porject Maneger Manager Finance Manager Sales Director (Project) Director ,CTO CEO Executive Sales A S Manager Team Leader Team Leader Manager Admin Manager HR Executive (Salary unit) Manager Training Dst HR executive Sinior Manager ORGANIZATION CHART 26

Reliance Communications Business

1. Personal 2. Enterprise 3. Home 4. Global 5. World
Reliance Communication envisions a digital revolution that will bring about a new way of life. A Digital way of life for New India .With mobile devices , netways and broad band systems linked to powerful digital networks,.Reliance Communication will usher fundamental changes in the social and economical landscape of India Reliance Communication will help men and women to connect and communicate with each other Reliance Anil Dhirubhai Ambani Group, an offshoot of the Reliance Group founded by Shri Dhirubhai H Ambani (1932-2002), ranks among Indias top three private sector business houses in terms of net worth. The group has business interests that range from telecommunications (Reliance Communications Limited) to financial services (Reliance Capital Ltd) and the generation and distribution of power (Reliance Energy Ltd). Reliance ADA Groups flagship company, Reliance Communications, is India's largest private sector information and communications company, with over 55 million subscribers. It has established a pan-India, high-capacity, integrated (wireless and wireline), convergent (voice, data and video) digital network, to offer services spanning the entire infocomm value chain. Other major group companies Reliance Capital and Reliance Energy are widely