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Manpower Staffing Services Malaysia Direct dial: 03-2087 0085 Email: leechin.yeap@manpower.com.



Position: Candidate name: Date Submitted: Nationality: Interview availability: Availability: Contract Y/N:

Helpdesk Specialist Wilfred Arokiasamy A/L Savarimuthu 4/7/13 Malaysian

Business Unit: Date of birth: Denied Parties List Checked Yes/No Embargoed Country Yes/No Expected Salary: Willing To Travel: Shift Y/N: 23/11/88 No No


RM 2500

Immediate Yes

Yes Yes

Personal details Name Age : WILFRED AROKIASAMY S/O SAVARIMUTHU : 25 years old.

Marital Status I/C Number Gender D.O.B Address

: Married : 881123-08-5917 : Male : 23rd November 1988 : 12-02-16 Apartment Orkid, Jalan Pluto, Seksyen U5/138 40150 Shah Alam, Selangor.

Academic Background 2001 - 2005 2006 - 2007 SMK Dato Hj Hussein Selama Perak.(science field) Aircraft maintenance engineering studies in Advance Aeronautical Training Centre (AATC) near Ipoh Airport,Perak. Completion of 2 years studies in Advance Aeronautics Training Academy (AATA) with Majlis Latihan Vokasional dan Kemahiran (MLVK) Level 3 SKM approved certificate.


WORK EXPERIENCE 1. Symphony BPO Solutions Sdn. Bhd Travel Consultant - Expedia project Feb 2012 Apr 2013 Job Descriptions Assist Expedia and Hotels.com customers for flight, hotel and tour package reservation. Assist for change, amendments and cancellation for existing reservation. 2. SCICOM (MSC) BHD Contact Centre Agent - AirAsia (Pre-flight) Feb 2010 Feb 2012 Job Descriptions Assist AirAsia customers for flight reservation and changes or amendment for existing booking. Handling Emails received from customer in regards to changes or complaints. (Email Team) Call out AirAsia customers informing flight cancellation or reschedule (Pre-flight Department)

Handling Member of Parliament and Travel Agencies reservations. (AirAsia GO Corporate) General Mechanic Nov 2008 Feb 2010

3. Airfoil Services SDN.BHD

Job Descriptions Repair turbine blades received from Lufthansa Airlines and MTU Aero Engine Manual Grinding. Inspection and Polishing

4. Advance Aeronautical Training Centre

On-The-Job training as Trainee Aircraft Mechanic April 2006 - March 2008 Job Description Repairing small Aircraft (reverting, painting, top overhaul )


Microsoft Windows, Microsoft Office, Internet Explorer, Microsoft Word. Typing speed 37WPM SKYSPEED (FLIGHT RESERVATION SYSTEM) SABRE SYSTEM (GDS FLIGHT RESERVATION)

LANGUAGE SKILLS English Malay Tamil : Fluent oral and written : Fluent oral and written : Fluent oral and written

Personal References 1) Name Contact Number Position Company : Muzzafar Wasi Zainal Ariffin : 03-61453600 Ext 102 : Technical Advisor : Airfoil Services Sdn.Bhd No. 12, Jalan Technology Taman Sains Selangor Kota Damansara PJU5, 47810 Petaling Jaya, Selangor. : Angela Chia Chai Hoon : 0166040604 : Assistant Manager (AirAsia Preflight Team) : Scicom MSC Bhd.

2) Name Contact Number Position Company