TO STUDY SUPPLY CHAIN MANAGEMENT IN HOSPITAL PHARMACY AT STERLING HOSPITAL, AHMEDABAD Summer Training Project Submitted In the partial

l fulfillment of the Degree of Master of Business Administration Semester-II By NOOPUR DOSHI (07) MBA (Pharmaceutical) Under the Guidance of: PROF. ROMY SEBASTIAN Centre for Management Studies Submitted To: Centre for Management studies Ganpat University, Kherva

JULY 2013

CERTIFICATE BY THE GUIDE

This is to certify that the contents of this report entitled TO STUDY SUPPLY CHAIN MANAGEMENT IN HOSPITAL PHARMACY AT STERLING HOSPITAL, AHMEDABAD by Noopur Doshi, Roll No. 7, submitted to Centre for Management Studies for the fulfillment of Summer Project requirements as part of MBA curriculum of the University, is original research work carried out by her under my supervision.

This report has not been submitted either partly or fully to any other University or Institute for award of any degree or diploma.

Date:

Professor Romy Sebastian, Centre for Management Studies, Ganpat University, Kherva.

DECLARATION

I, the under signed Ms. Noopur Doshi, hereby declare that the work presented in this summer internship project entitled TO STUDY SUPPLY CHAIN MANAGEMENT IN HOSPITAL PHARMACY AT STERLING HOSPITAL, AHMEDABAD is my own contribution and has been carried out under the supervision of Mr. Romy Sebastian, Professor, Faculty of

Management, Center for Management Studies, Ganpat University. This is an original contribution in every respect and has not been previously submitted to any university for any degree.

Date: Place: Ahmedabad

Noopur Doshi

TABLE OF CONTENTS

SR NO. PREFACE ACKNOWLEDGEMENT EXECUTIVE SUMMARY LIST OF FIGURE/ GRAPH LIST OF TABLE 1
1.1 1.2

PARTICULAR I II

PAGE NO.

III IV V 1-4 1 1 2 3 4 5-13 5 5 7 7 8 8 8 9 11 12 13 13

INTRODUCTION AN OVERVIEW OF HEALTHCARE INDUSTRY CHALLENGES IN THE INDUSTRY RISK FACTORS OF THE HOSPITAL INDUSTRY TOP TEN HOSPITAL IN INDIA GROWTH DRIVERS ORGANIZATION PROFILE NAME AND ADDRESS OF ORGANIZATION GENERAL INFORMATION FACILITIES ACHIEVEMENTS VISION MISSION MILESTONES CORPORATE CLIENTS CORPORATE HEADS SPECIALITY SERVICES FUTURE PROJECT

1.3 1.4 1.5 2

2.1

2.2
2.3

2.4 2.5
2.6 2.7

2.8
2.9

2.10 2.11 2.12

3 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 4.1 4.2 4.3 4.4 4.4.1 4.4.1.1 4.4.1.2 4.4.2 4.4.2.1

LITERATURE REVIEW SUPPLY CHAIN MANAGEMENT DEFINATION STEPS TO STRATEGIC SUPPLY CHAIN MANAGEMENT SUPPLY CHAIN CHALLENGES INVENTORY MANAGEMENT INFORMATION TECHNOLOGY AND SYSTEMS ROLE OF THE SENIOR PHARMACIST GOALS FOR HOSPITAL PHARMACY MULTIPLE DEPARTMENT PHARMACY SYSTEM TOPIC RESEARCH QUESTIONS OBJECTIVE OF STUDY RESEARCH DESIGN EXPLORATORY RESEARCH SECONDARY DATA QUALITATIVE RESEARCH CONCLUSIVE RESEARCH DESIGN DESCRIPTIVE RESEARCH DESIGN DECISION

14-18 14 14 15 15 SUPPORT 16 16 17 18 19 19 19 19 20 20 20 20 20 21 21 26-61 26 26 26 26 26 27 27

4.4.2.1.1 TARGET POPULATION 4.5 5 5.1 5.1.1 5.1.1.1 5.1.1.2 5.1.2 5.1.3 5.1.4 SAMPLE SIZE OVERVIEW OF SOFTWARE PURCHASE PURCHASING PROCEDURE CENTRALIZED PURCHASING CENTRAL STORE PURCHASE ORDERING PROCESS EMERGENCY PURCHASE EMERGENCY PURCHASING PROCEDURE

5.1.5 5.1.5.1 5.1.5.2 5.1.5.3 5.1.5.4

RECEIPT, INSPECTION AND STORAGE CENTRAL INWARD AND OUTWARD DEPARTMENT (CIOD) FUNCTIONS PERFORMED BY THE CIOD DEPARTMENT DOCUMENTS MAINTAINED AT CIOD MASTER

27 28 28 28 29 29 33 35 35 37 42 42 42 43 43 45 47 50 50 51 52 53 54 55 56 57 58 59

5.1.5.4.1 ITEM MESTER 5.1.5.4.2 SUPPLIER MASTER 5.1.5.5 RECEIPT

5.1.5.5.1 ITEM RECEIPT 5.1.5.5.2 ITEM REJECTION 5.2 5.2.1 5.2.2 5.2.3 5.2.3.1 5.2.3.2 5.2.3.3 5.2.4 5.2.4.1 PHARMACY STORE STORAGE OF MEDICINES IN THE PHARMACY ARRANGEMENT OF THE ITEMS ISSUES ISSUE ISSUE RETURN INTRA STORE ISSUE REPORT ALL REPORTS

5.2.4.1.1 ISSUE DATE WISE, ISSUE NO WISE, ITEM WISE 5.2.4.1.2 ISSUE RETURN : DATE WISE 5.2.4.1.3 GRN REGISTER 5.2.4.1.4 REJECTION MODULE 5.2.4.1.5 INTRA STORE ISSUE REGISTER 5.2.4.1.6 STORE ISSUE SUMMERY. ( SPECIFIC / ALL ITEMS) 5.2.4.1.7 PATIENT WISE MEDICINE ISSUE 5.2.4.2 5.2.5 STOCK REGISTER STOCK ADJUSTMENT

6. 7. 8. 9. 10. 11.

FREQUENCY DISTRIBUTION DATA ANALYSIS CONCLUSION FINDING & SUGGESTIONS BIBLIOGRAPHY ANNEXURE

60-75 76 77 78 79 80