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Managerial Communication Week/Topic 5, Interpersonal Skills 1

Define and differentiate between intrapersonal and interpersonal communication Explain at least three elements of intrapersonal and interpersonal communication including emotional intelligence and assertiveness
Discuss the role of the above elements in facilitating effective communication

Intrapersonal communication focuses on how factors within us impacts on the way we communicate.

Interpersonal communication communicating with others.






To understand interpersonal and communication we will look at six elements:


Self-awareness Self-talk Emotional intelligence (EQ/EI) Assertiveness

Self awareness
Behaviour Personality

Self-talk Emotional Intelligence (EQ/EI)

Emotional Competencies

Intrapersonal communication is concerned with selfawareness

Understanding the self is integral to personal success Self-awareness focuses on knowing our psychological and socially developed traits

Self-awareness can help, distort or block communication according to:

Our understanding of self in relation to others Our ability to work with or manage others effectively Our ability to develop relationships with others Our understanding and valuing of diversity Our ability to adapt to change and manage stress

Behaviour Perception
process of organising and interpreting sensory impressions in order to give meaning to the environment

Evaluative statements concerning objects, people or events



a combination of psychological traits that classifies a person

Stylistic differences in the behaviour of people

Personality relatively stable sets of traits ways of assessing personality includes:

Self measurement Observation - informal or structured Interviews Questionnaires

Intrapersonal communication can also involve self-talk a form of internal dialogue

Subconscious monologue/inner talk

With oneself or against oneself

4 Types of self-talk:
Self-criticism Self-reinforcement Self-management Social assessment

Type of positive Matching type of self-talk negative self-talk Achievable Fallacy of change differences Reality testing Catastrophising Flexible response Shoulds Confrontation Denial Thinking through Rationalisation Truth Fantasy
See pg. 291 - 292

Emotional intelligence (EI) is a persons basic underlying capability to recognise and use emotion
EI is a relatively new concept that may help you to understand human communication Managers acknowledge EI as being increasingly more important Cognitive intelligence (CI) takes a backseat to emotional intelligence in determining outstanding job performance

Emotional competency (EC) describes the personal and social skills that lead to superior performance in the workplace

EC can manage, manipulate, control communication

Some emotional competencies: Emotional awareness Self-control Achievement drive

Understanding others

can be used against negative communication styles or to increase personal effectiveness

Getting through to or being heard by others Standing up for yourself without being aggressive Getting what you want without infringing the rights of others

Examples of assertiveness
Initiating and maintaining conversation Expressing emotive feelings or opinion Expressing agreement or disagreement Defending your rights or position Making requests Complimenting giving and receiving Refusal

Verbal skills
Saying no Dismissing and redirecting Prompting awareness through questioning Fogging Forcing a choice Repetition Asking for specifics Finding workable compromises Making threats

To be applied when necessary Limitations include:

Culturally sensitive Can develop overconfidence Not effective for those who are very aggressive or passive Contextually sensitive Avoiding change in important issues