How Do You Measure Your Customer Service Success?

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#custserv
2013-07-31 to 2013-07-31 652 Twitter search results Time 2013-07-31 1:00 am 2013-07-31 1:00 am 2013-07-31 1:00 am User TeresaAllen 86 contributors 251 retweets 0 @replies 0 links
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Tweet RT @vzaika : Try "E.S.P." with your #socialmedia #custserv http://t.co/rwyhAm51bo #custserv #custexp VickieMacFadden Good evening #custserv crew! How's your Tuesday been? @AlHopper_ @CustServGreeter #custserv RussLoL Customer service: 8 eloquent nuggets from @Quora http://t.co/dHkBuDn6Ta via @Econsultancy #custserv #cx #custexp #CRM AlHopper_ @berkson0 and you thought you'd be late... glad to hear you can join us #custserv CustServGreeter @VickieMacFadden Vickie! It's been, umm, the day after Monday! #custserv :) CustServGreeter Starts NOW: "Where does your organization get ideas for service improvement?" #custserv AlHopper_ Hello Ms. Vickie @VickieMacFadden my Tuesday has been a productive vacation day, TY! Yours? #custserv VickieMacFadden Hey @zacharyjeans #custserv BH_Social @AlHopper_ Did you just "Rounders" Russian guy me? "Geev zee man heez gaymuh. He beet me" #custserv AlHopper_ RT @CustServGreeter Starts NOW: "Where does your organization get ideas for service improvement?" #custserv GregOrtbach Good evening #custserv ->How is everyone? CustServGreeter Calling all people names @MarshaCollier and @GregOrtbach <ding ding ding> #custserv MarshaCollier Hi everyone! #custserv BH_Social RT @CustServGreeter: Starts NOW: "Where does your organization get ideas for service improvement?" #custserv zacharyjeans @VickieMacFadden Vickie, so good to see you! TY for all your encouragement. #custserv VickieMacFadden @CustServGreeter oops...shouldn't have asked! :) #custserv CustServGreeter Doing well, sir! RT @GregOrtbach: Good evening #custserv ->How is everyone? AlHopper_ @BH_Social nah, guess my old school Sgt Schultz didn't translate as well as I hoped #custserv LovelyLu Hello to my favorite men! @CustServGreeter @AlHopper_ @GregOrtbach #custserv AlHopper_ Hi back atcha! RT @MarshaCollier Hi everyone! #custserv GregOrtbach Present! RT @CustServGreeter: Calling all people names @MarshaCollier and @GregOrtbach <ding ding ding> #custserv LovelyLu Hi Marsha! @MarshaCollier #custserv
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CustServGreeter GregOrtbach
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@VickieMacFadden It's fine--just gavin' a little fun. :) #custserv How are you Louise? RT @LovelyLu: Hello to my favorite men! @CustServGreeter @AlHopper_ @GregOrtbach #custserv CustServGreeter @LovelyLu Hellooooo, Lu! #custserv AlHopper_ @LovelyLu glad my better half isn't on Twitter ;0) #custserv berkson0 @custservgreeter Hey Roy! #custserv VickieMacFadden @zacharyjeans that's what friends are for...wait, wasn't that a song? #custserv LovelyLu @GregOrtbach Doing well thanks Greg - how bout you? #CustServ CustServGreeter Howdy howdy! RT @berkson0: @custservgreeter Hey Roy! #custserv zacharyjeans Absolutely ~> RT @VickieMacFadden: @zacharyjeans that's what friends are for...wait, wasn't that a song? #custserv jwongjk Hello all at #custserv :) Good morning from Malaysia. GregOrtbach Our topic tonight is: "Where does your organization get ideas for service improvement?"#custserv AlHopper_ When did Zachary sneak in by me? RT @VickieMacFadden: @zacharyjeans that's what friends are for...wait, wasn't that a song? #custserv complexified #custserv for the next hour I'll be zomming through one of the best tweetchats on Twitter. Join in. Bruce W here near Princeton GregOrtbach 2 weeks in a row? GREAT to see you Jan! RT @jwongjk: Hello all at #custserv :) Good morning from Malaysia. AlHopper_ RT @GregOrtbach: Our topic tonight is: "Where does your organization get ideas for service improvement?"#custserv CustServGreeter And good evening from the US! RT @jwongjk: Hello all at #custserv :) Good morning from Malaysia. MarshaCollier Let me start by breaking MY OWN rule and congratulatiing all the #custserv crew named in @HuffingtonPost Top 100 http://t.co/Mw3idIC1HO CustServGreeter @complexified Hi, Bruce! Good to see you. #custserv zacharyjeans @AlHopper_ I greeted @CustServGreeter and his Navy Blue bow tie! c @VickieMacFadden #custserv AlHopper_ RT @MarshaCollier: Let me start by breaking MY OWN rule and congratulatiing all the #custserv crew named in @HuffingtonPost Top 100 http:/\\u2026 MarshaCollier Tonight's #custserv chat will be archived with the past 100 here http://t.co/dV9PPiq6mF CustServGreeter RT @MarshaCollier: Let me start by breaking MY OWN rule and congratulatiing all the #custserv crew named in @HuffingtonPost Top 100 http:/\\u2026 LovelyLu @CustServGreeter Hiya handsome ;-) #CustServ CustServGreeter RT @MarshaCollier: Tonight's #custserv chat will be archived with the past 100 here http://t.co/xuEdLqXmZQ GregOrtbach So far so good! :D RT @LovelyLu: @GregOrtbach Doing well thanks Greg - how bout you? #CustServ GreenCallCenter Always give people more than what they expect to get nn-Nelson Boswellnn#CustServ #CallCenter AlHopper_ @zacharyjeans doh, that's right! I even replied #sometimers @CustServGreeter @VickieMacFadden #custserv MarshaCollier Please post links, news, deals and promotions during the LAST 5
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BH_Social
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AlHopper_
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CustServGreeter LovelyLu CustServGreeter
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berkson0
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zacharyjeans CustServGreeter complexified
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MarshaCollier LovelyLu AlHopper_ grazie1110 LovelyLu CustServGreeter GregOrtbach joshlevitt AlHopper_
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CustServGreeter jwongjk MarshaCollier AlHopper_
minutes of #custserv chat. We strip all spam to keep pristine archives RT @MarshaCollier: Let me start by breaking MY OWN rule and congratulatiing all the #custserv crew named in @HuffingtonPost Top 100 http:/\\u2026 RT @MarshaCollier: Please post links, news, deals and promotions during the LAST 5 minutes of #custserv chat. We strip all spam to keep pri\\u2026 @LovelyLu Aww -you say that to all the @CustServGreeters. :) #custserv ;-) RT @AlHopper_: @LovelyLu glad my better half isn't on Twitter ;0) #custserv RT @MarshaCollier: Please post links, news, deals and promotions during the LAST 5 minutes of #custserv chat. We strip all spam to keep pri\\u2026 RT @MarshaCollier: Let me start by breaking MY OWN rule and congratulatiing all the #custserv crew named in @HuffingtonPost Top 100 http:/\\u2026 say it w me..." I will not post links, promos, news, deals, ect. in #custserv until the last 5 min." RT @zacharyjeans: say it w me..." I will not post links, promos, news, deals, ect. in #custserv until the last 5 min." MT @MarshaCollier: Let me break MY OWN rule and congratulate all the #custserv crew named in @HuffingtonPost Top 100 http://t.co/Vn2sXqoiRn Thank YOU #custserv RT @jpuopolo: @MarshaCollier duly noted thank you :) Just you Roy! RT @CustServGreeter: @LovelyLu Aww -you say that to all the @CustServGreeters. :) #custserv New mantra RT @zacharyjeans: say it w me..." I will not post links, promos, news, deals, ect. in #custserv until the last 5 min." Good evening everyone #custserv hope you don't mind my joining in;) @grazie1110 Hiya Grace #custserv Graaaaaace! :) A pleasure. RT @grazie1110: Good evening everyone #custserv hope you don't mind my joining in;) We're happy to have you! RT @grazie1110: Good evening everyone #custserv hope you don't mind my joining in;) RT @MarshaCollier: Tonight's #custserv chat will be archived with the past 100 here http://t.co/dV9PPiq6mF Welcome! RT @CustServGreeter: Graaaaaace! :) A pleasure. RT @grazie1110: Good evening everyone #custserv hope you don't mind my joining in;) @grazie1110 I've known you for <murmurmurmur> years, Grace. :-D #custserv @GregOrtbach Trying to make a comeback as a regular ;) Not easy on a Wednesday morning though. #custserv @LovelyLu @CustServGreeter @AlHopper_ @joshlevitt @GregOrtbach Good to see you! #custserv @jwongjk my advice: #coffee RT @jwongjk: @GregOrtbach Trying to make a comeback as a regular ;) Not easy on a Wednesday morning though. #custserv
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jwongjk CustServGreeter
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@CustServGreeter Thanks Roy, good to be back at #custserv! @jwongjk #custserv We're glad to have you here and appreciate the extra effort. @GregOrtbach SandyRikkers RT @ValaAfshar: Please do not confuse indifference with satisfaction. Indifference is awfully quiet and an obstacle to growth. #custserv #c\\u2026 VickieMacFadden How did I miss this?! CONGRATS via @MarshaCollier #custserv crew named in @HuffingtonPost Top 100 http://t.co/sJVNSXHgFe #custserv ideabloke Howdy all, just barely made it! #custserv MarshaCollier @ValaAfshar Thank you for bringing fame to the #custserv cres in your Top 100 list for the @HuffingtonPost GregOrtbach @VickieMacFadden Hi Vickie - great to have you here at #custserv CC: @MarshaCollier @HuffingtonPost CustServGreeter @ideabloke Welcome welcome! #custserv grazie1110 TY Louise, Roy glad to be here its been a while #custserv GregOrtbach This---> RT @MarshaCollier: @ValaAfshar Thank you for bringing fame to the #custserv cres in your Top 100 list for the @HuffingtonPost sstealey RT @valaafshar: Please do not confuse indifference with satisfaction. Indifference is awfully quiet and an obstacle to growth. #custserv... jwongjk @MarshaCollier Good to see you too! #custserv ideabloke Thx Roy, I'm here w/ @zacharyjeans as usual. RT @CustServGreeter @ideabloke Welcome welcome! #custserv CustServGreeter @MarshaCollier How's our have host this evening? #custserv MarshaCollier Tonight's topic: "How do you handle customer praise?" #custserv first question coming up VickieMacFadden @GregOrtbach thanks Greg! How's the weather in Canada? #custserv jwongjk @AlHopper_ Haha that will help. Though it's usually due to meetings and such. Lots to run on a Wed morn. #custserv @GregOrtbach complexified RT @MarshaCollier: Tonight's topic: "How do you handle customer praise?" #custserv - first question coming up sstealey RT @MarshaCollier @ValaAfshar Thank you for bringing fame to the #custserv cres in your Top 100 list for the @HuffingtonPost CustServGreeter Um fave, not have. :- RT @CustServGreeter: @MarshaCollier How's our have host this evening? #custserv berkson0 @valaafshar Was just explaining to someone that I don't mind people who gripe. It's the apathy that's of concern. #custserv jwongjk @CustServGreeter Am always happy to be back :) #custserv @GregOrtbach CustServGreeter Just joined us? Topic: "Where does your organization get ideas for service improvement?" #custserv GregOrtbach @VickieMacFadden A little lower than seasonal -> but we're enjoying it. How about yours? #custserv sstealey I just became a member of the #custserv Twub. For live tweets, photos, videos and more, check out http://t.co/DJnq7oWdkT ideabloke RT @complexified RT @MarshaCollier: Tonight's topic: "How do you handle customer praise?" #custserv - first question coming up businessgp Space for a newbie??? #custserv
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berkson0 AlHopper_
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MarshaCollier AlHopper_ CustServGreeter thecxguy CustServGreeter ValaAfshar MarshaCollier CustServGreeter AlHopper_ jwongjk BH_Social complexified kindracotton CustServGreeter AlHopper_ GregOrtbach zacharyjeans BH_Social flavmartins
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joshlevitt servicemost
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deturbulence grazie1110 zacharyjeans
@marshacollier Ummm...wasn't that last week? #custserv RT @sstealey: I just became a member of the #custserv Twub. For live tweets, photos, videos and more, check out http://t.co/w4DgGUSaDW Q1: Customers submit feedback. How do you address suggestions for improvement? #custserv RT @MarshaCollier: Q1: Customers submit feedback. How do you address suggestions for improvement? #custserv Always! Welcome! RT @businessgp: Space for a newbie??? #custserv Haven't been in #custserv chat for awhile. Glad to jump in :) RT @MarshaCollier: Q1: Customers submit feedback. How do you address suggestions for improvement? #custserv @MarshaCollier you're so very welcome. The #custserv community represents the very best service professionals in the world! @thecxguy Good to see you #custserv @thecxguy Hi, Brian! Welcome back. #custserv Always! Welcome aboard! RT @businessgp Space for a newbie??? #custserv @thecxguy I've been missing for a while too! But it's always good to be back at @#custserv :) A1 Public suggestions for improvement in #custserv need to be welcomed w/open arms to show brand cares about quality #custserv A1: share the customer suggestion for improvement with everyone in your org. Solicit feedback and test promising ideas. RT @MarshaCollier: Q1: Customers submit feedback. How do you address suggestions for improvement? #custserv >> RT @MarshaCollier: Q1: Customers submit feedback. How do you address suggestions for improvement? #custserv A1: If it's something I can fix personally, I do it. If not, I get the right peeps involved #custserv RT @MarshaCollier: Q1: Customers submit feedback. How do you address suggestions for improvement? #custserv . RT @MarshaCollier: Q1: Customers submit feedback. How do you address suggestions for improvement? #custserv Internally, a brand must incorporate all #custserv suggestions the same way a product defend or engineering flaw would be RT @RonKaufman: You always have to give 100 percent, because if you don't,...n- Ed Macauley http://t.co/hEaEDN2sII #custserv #service #serv\\u2026 Customer Service - Out Of Stock http://t.co/8i9PzGi4Si #CustServ RT @RonKaufman: You always have to give 100 percent, because if you don't,...n- Ed Macauley http://t.co/hEaEDN2sII #custserv #service #serv\\u2026 Amazing customer service from @Vitamix! Thanks for taking such good care of us! #custserv topic is interesting ...so many ways to improve #custserv - my favorite, ask the customer directly A1 Your customer's pain point is product improvement all the way to the bank. #custserv
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jwongjk
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A1: Investigate, fix it and always keep the customer in the loop of what's happening. #custserv sstealey A1: Dashboard of suggestions & then team submits suggestions on improvements #custserv joshlevitt Negative Customer Service Phrases to Avoid. http://t.co/iwVY1oO9N7 #CustServ thecxguy Ideas? You want ideas? Crazy as it sounds... talk to your kids. Their unfettered thinking can be a great spark to your creativity. #custserv CustServGreeter @sstealey Hi, Sarah! Welcome. #custserv BH_Social Consumer feedback regarding your #custserv is something brands pay for. If you get it for free, treat it special bc its honest! MarshaCollier At scheduled meeting times? Great! RT @sstealey: A1: Dashboard of suggestions & then team submits suggestions on improvements #custserv sstealey RT @jwongjk A1: Investigate, fix it and always keep the customer in the loop of what's happening. #custserv LovelyLu A1 We always look to see if we can successfully implement suggestions and if we can't - we let the suggester know why. #custserv spark911uk A1: We ask why. It's important to understand the context, maybe there is another supported solution already #custserv (ps: hi chatters!) FlyingPhotog A1: With sincerity - view it as an opportunity, not an insult. #CustServ CustServGreeter @LovelyLu That is a thing of beauty, Lu. #custserv fmisle RT @AlHopper_: A1: If it's something I can fix personally, I do it. If not, I get the right peeps involved #custserv MarshaCollier A1: Keep track of customer comments (bad/good) and bring them up at a weekly meeting #custserv CustServGreeter @FlyingPhotog Hi, Paul - welcome back! #custserv sstealey @MarshaCollier At scheduled meetings, during one-on-ones & in team huddles - team knows best #custserv flavmartins 5 Ways to Make Customer Service More Human http://t.co/vF7RH75dRmn #custserv #custexp flavmartins The 5 Golden Rules to Motivate Customer Service Teams http://t.co/szByC22021n #custserv #custexp berkson0 A1 I like when brands, vendors include community in rating suggestions. Validate participation in improvement process #custserv businessgp A1 Suggestions for improvement become part of the promise the brand makes. Never take anything for granted. #custserv GregOrtbach Q2: Do you listen when customers tell you about your competitors? #custserv zacharyjeans A1 Set up a community around customer ideas like @salesforce did w Idea Exchange. #custserv BH_Social Ignored #custserv feedback breeds contempt, errors and complacence! VickieMacFadden RT @AlHopper_: A1: If it's something I can fix personally, I do it. If not, I get the right peeps involved #custserv CustServGreeter RT @businessgp: A1 Suggestions for improvement become part of the promise the brand makes. Never take anything for granted. #custserv zacharyjeans RT @GregOrtbach: Q2: Do you listen when customers tell you about
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CustServGreeter MarshaCollier RandiBusse sstealey CustServGreeter Michael_Lytle AlHopper_ CustServGreeter zacharyjeans BarryBirkett CustServGreeter complexified ideabloke MarshaCollier BH_Social businessgp AlHopper_ MarshaCollier CustServGreeter jwongjk sstealey
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ValaAfshar BH_Social zacharyjeans drseisenberg ideabloke
your competitors? #custserv @businessgp Well said. #custserv .RT @GregOrtbach: Q2: Do you listen when customers tell you about your competitors? #custserv RT @colinshaw_cx: "More than half the typical customer experience is emotional." http://t.co/TBNYtmsBQi #custexp #custserv RT @BH_Social Ignored #custserv feedback breeds contempt, errors and complacence! RT @GregOrtbach: Q2: Do you listen when customers tell you about your competitors? #custserv A1 We immediately thank them for their suggestion(s) and feedback. Always acknowledge all feedback enthusiastically! #custserv RT @MarshaCollier: .RT @GregOrtbach: Q2: Do you listen when customers tell you about your competitors? #custserv @Michael_Lytle Hi, Michael! #custserv A2 I don't listen at all... I just say, "Hey, if the grass is greener..." Just Kidding. #custserv Yes, it means they care enough to say something RT @flyingphotog: A1: With sincerity - view it as an opportunity, not an insult. #CustServ @zacharyjeans Bwahaha! #custserv #custserv A2: absolutely! comparative qualitative data on the landscape of competition is a rich source for improvement. A1: Thank the customer! Give point of contact (if feasible). If severe, run it up the flagpole. #custserv @zacharyjeans Hahahaha #custserv A2 Comparisons with competitors allows insight on consumer perception, real measurables of sales growth #custserv A2 Customers bring the outside world in. We take the inside world out. You cannot afford to ignore. #custserv A2: ALWAYS! Clients are a great source of intel. They will tell you how to do it better than the other guys #custserv @ideabloke Thanking the customer for their opinion is a great idea #humantouch #custserv Boom! RT @businessgp: A2 Customers bring the outside world in. We take the inside world out. You cannot afford to ignore. #custserv A2: Oh yes, there is no better market survey than that! RT: Do you listen when customers tell you about your competitors? #custserv @berkson0 Agreed! Love forums that include customer suggestions (good/bad) & address if ideas being considered, worked on, ignored #custserv Market is the wind and we cannot control the wind. Pay attention to the flow but focus on your sail. #custserv You don't need to burn your brand down trying to be like your competitor, but you can enhance accordingly! #custserv RT @ValaAfshar: Market is the wind and we cannot control the wind. Pay attention to the flow but focus on your sail. #custserv RT @ValaAfshar: Market is the wind and we cannot control the wind. Pay attention to the flow but focus on your sail. #custserv A2: Info can be interesting and valuable, but can also be baiting. #custserv
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Michael_Lytle sstealey LovelyLu Christinejcb MarshaCollier spark911uk
Christinejcb MarshaCollier BH_Social CustServGreeter Michael_Lytle MarshaCollier BarryBirkett thecxguy ValaAfshar kindracotton joshlevitt HollyChessman GregOrtbach MarshaCollier upstart_blogger sstealey grazie1110 zacharyjeans CustServGreeter LovelyLu CBWW_Realtors
A2 Every customer/partner I meet, I always ask them "who is their favorite vendor to do business with" then I listen! #custserv RT @BH_Social A2 Comparisons with competitors allows insight on consumer perception, real measurables of sales growth #custserv They appreciate it! RT @CustServGreeter: @LovelyLu That is a thing of beauty, Lu. #custserv @zacharyjeans Too funny #CustServ EXACTLY!! RT @sstealey: @MarshaCollier At scheduled meetings, during one-on-ones & in team huddles - team knows best #custserv @MarshaCollier @GregOrtbach Yes! We're interested what theirmarketing/sales is saying. Often we can point out the flaws in it ;) #custserv RT @zacharyjeans: A1 Set up a community around customer ideas like @salesforce did w Idea Exchange. #custserv You bet it can! --> RT @ideabloke: A2: Info can be interesting and valuable, but can also be baiting. #custserv Imitation is the best form of flattery. There's no patent on quality #custserv! @spark911uk Welcome Anthony! #custserv @CustServGreeter Good Evening Roy! #custserv @spark911uk Good outlook #custserv A2: Your customers' words about your competitors are gold because they provide insights on both & maybe feelings about you. #custserv A2: Listen to customer about competitors? Is it area that contributes to their expectations of us? Then yes. Otherwise, no. #custserv Smart companies view customer feedback as a gift. #custserv RT @MarshaCollier: .RT @GregOrtbach: Q2: Do you listen when customers tell you about your competitors? #custserv Check Out The Insane Lengths Zappos Customer Service Reps Will Go To (via @businsiderau) http://t.co/u1d9qRtC5i #custserv #custeng RT @MarshaCollier: @ideabloke Thanking the customer for their opinion is a great idea #humantouch #custserv And... share it with their team. :) RT @ValaAfshar: Smart companies view customer feedback as a gift. #custserv Q3: Do you visit competitors' websites and monitor social media for ideas? #custserv RT @flavmartins: The 5 Golden Rules to Motivate Customer Service Teams http://t.co/szByC22021n #custserv #custexp A2: Listen, yes. Bash? Never. Use the competitor info to do things better! And perhaps win a new customer. #custserv A1: address by listing feedback-then respond both internally and back to customer with solution #custserv RT @MarshaCollier: Q3: Do you visit competitors' websites and monitor social media for ideas? #custserv @ValaAfshar How are you this evening,sir? #custserv A2 I love when my customers care enough to tell us about competitors. #custserv Good advice! #RealtorChat RT @valaafshar: Market is the wind &we cannot control the wind. Pay attention to flow, focus on ur sail. #custserv
2013-07-31 1:19 am
AlHopper_
2013-07-31 1:19 am 2013-07-31 1:20 am 2013-07-31 1:20 am 2013-07-31 1:20 am
Esp when quality #custserv is the best weaponRT @BH_Social: Imitation is the best form of flattery. There's no patent on quality #custserv! spark911uk @CustServGreeter thanks! I had almost forgot until I saw a few Tweets on my feed :) #CustServ BH_Social RT @sstealey: A2: Listen, yes. Bash? Never. Use the competitor info to do things better! And perhaps win a new customer. #custserv ValaAfshar @CustServGreeter life is grand, thank you for asking. #custserv AlHopper_ new mrktng RT @sstealey A2: Listen, yes. Bash? Never. Use the competitor info to do things better! And perhaps win a new customer. #custserv GregOrtbach @spark911uk May I put you on the #custserv reminder tweet list Anthony? @CustServGreeter kindracotton RT @ideabloke: A2: Info can be interesting and valuable, but can also be baiting. #custserv (How so?) AlHopper_ RT @zacharyjeans RT @MarshaCollier: Q3: Do you visit competitors' websites and monitor social media for ideas? #custserv BH_Social No better way to know effectiveness of latest tools & strategies than to witness them being used by competitors #custserv spark911uk @MarshaCollier Ideas, no. We have our own ideas and vision. But sure, we can't be industry leaders without paying attention! #CustServ MarshaCollier A3: If you're NOT visiting competitors' websites & monitoring their social media you'd better start now! (LOL it's in my book) #custserv kindracotton RT @MarshaCollier: Q3: Do you visit competitors' websites and monitor social media for ideas? #custserv CustServGreeter @kindracotton Hi, Kindra - welcome back. #custserv ohashem1 RT @ValaAfshar: Smart companies view customer feedback as a gift. #custserv CustServGreeter RT @MarshaCollier: Q3: Do you visit competitors' websites and monitor social media for ideas? #custserv BH_Social Your competitor's #custserv efforts represent free R&D to your brand. See what works and implement! HollyChessman True dat! RT @ValaAfshar: Smart companies view customer feedback as a gift. #custserv LovelyLu A3 Competitors are followed on every platform. Alerts set up as well! #custserv CustServGreeter Bam! RT @BH_Social: Your competitor's #custserv efforts represent free R&D to your brand. See what works and implement! fmisle @MarshaCollier A3: Yes. Good source of intel #custserv zacharyjeans A3 OH: I don't have competitors... I blaze a trail. #custserv VickieMacFadden A3 Typically, too busy to worry about what competitors are up to. That's a great problem, isn't it? #blessed #custserv GregOrtbach RT @MarshaCollier: Q3: Do you visit competitors' websites and monitor social media for ideas? #custserv . berkson0 @sstealey How you ever had one of your suggestions implemented? #custserv jwongjk A3: You'd be crazy not to monitor your competitors with all the tools out there these days! #custserv MarshaCollier @spark911uk Your business may not lend to that - but we should have a talk ;) #custserv
2013-07-31 1:21 am 2013-07-31 1:21 am
businessgp
2013-07-31 1:22 am 2013-07-31 1:22 am 2013-07-31 1:22 am 2013-07-31 1:23 am
Q3 Monitor competitors but don't be obsessed. Your brand has different promises, be true to yourself and don't mimic. #custserv Christinejcb \\u201c@MarshaCollier: Q1: Customers submit feedback. How do you address suggestions for improvement? #custserv\\u201d Understand what their needs are sarystones RT @MarshaCollier: Q3: Do you visit competitors' websites and monitor social media for ideas? #custserv CustServGreeter @fmisle Good evening, sir! How are you? #custserv AlHopper_ Q3 Definitely. There isn't any other way to do it. #bigdata that's free to get... #custserv grazie1110 Customer feedback is not only a way to make improvements but also maintain a competitive edge #custserv sstealey RT @businessgpCustomers bring the outside world in. We take the inside world out. You cannot afford to ignore. #custserv HaleyCertified @MarshaCollier A3 Absolutely! #custserv VickieMacFadden What he said--> RT @zacharyjeans: A3 OH: I don't have competitors... I blaze a trail. #custserv #custserv MarshaCollier @fmisle Intel is how you get a leg up on the competition! #custserv naijaboyblog RT @ValaAfshar: Smart companies view customer feedback as a gift. #custserv thecxguy A3: Occasionally monitor competitors social media feeds and website, but only to stay current on external market forces. #custserv CustServGreeter @Christinejcb Hi, Christine! Glad to have you join in. #custserv ValaAfshar Social CRM technologies enable businesses to monitor market activity, including competitors, in real-time. #custserv HollyChessman A3 For sure! It's always good to know what your competitors are doing #CustServ BH_Social Knowing how to differentiate from #custserv failures of competitors is equally important as adopting their quality strategies ideabloke A3: Sure, it's always good to see what's out there. It's important to be aware of what's out there. #custserv Michael_Lytle A3 Of course, we would be foolish if we think we cannot learn from our competitors. #custserv zacharyjeans A3 I scope as many competitors, analysts, brands as possible. That's the power of social media and the internet. #custserv GregOrtbach A3: Absolutely! Be the fly on the wall! #custserv MarshaCollier +1 RT @ideabloke: A3: Sure, it's always good to see what's out there. It's important to be aware of what's out there. #custserv complexified #custserv A3: yes. If you are not monitoring emergent trends among competitors, you may miss an important new idea. MarshaCollier RT @zacharyjeans: A3 I scope as many competitors, analysts, brands as possible. That's the power of social media and the internet. #custserv eStreamDesk How to Sell Via Email http://t.co/psLzhZYPbc #custserv #cex #ccx #trend #best #estream CustServGreeter Or in the ointment. :) RT @GregOrtbach: A3: Absolutely! Be the fly on the wall! #custserv MarshaCollier @zacharyjeans I knew you'd say that ;) #custserv BH_Social "Those who don't learn from the past are doomed to repeat it"- learn from competitor #custserv failures to maintain quality
clantsp
2013-07-31 1:24 am 2013-07-31 1:24 am 2013-07-31 1:24 am 2013-07-31 1:24 am 2013-07-31 1:24 am
2013-07-31 1:24 am 2013-07-31 1:24 am
2013-07-31 1:24 am
2013-07-31 1:24 am 2013-07-31 1:24 am 2013-07-31 1:25 am 2013-07-31 1:25 am 2013-07-31 1:25 am 2013-07-31 1:25 am 2013-07-31 1:25 am 2013-07-31 1:25 am 2013-07-31 1:25 am 2013-07-31 1:25 am
A3: @MarshaCollier Not necessarily for harvesting ideas, but it's always wise to know what your competitors are doing. #custserv GregOrtbach Well done! RT @CustServGreeter: Or in the ointment. :) RT @GregOrtbach: A3: Absolutely! Be the fly on the wall! #custserv CustServGreeter RT @BH_Social: "Those who don't learn from the past are doomed to repeat it"- learn from competitor #custserv failures to maintain quality Christinejcb @MarshaCollier A3 Stay ahead of your competition #custserv chicken_scratch RT @MarshaCollier: Q3: Do you visit competitors' websites and monitor social media for ideas? #custserv MarshaCollier @clantsp Exactly so! #custserv berkson0 RT @CustServGreeter: Or in the ointment. :) RT @GregOrtbach: A3: Absolutely! Be the fly on the wall! #custserv MarshaCollier @Christinejcb It's tough out there, you need to #custserv meghabee Wish @GoodLifeFitness gave courtesy calls to members who haven't visited in a month. May keep members in &less likely to cancel #CustServ naijaboyblog RT @ValaAfshar: Market is the wind and we cannot control the wind. Pay attention to the flow but focus on your sail. #custserv CustServGreeter @clantsp Welcome to the #custserv chat! thecxguy If you troll your competition, be careful. Me-too-itis can set in quickly and you'll lose your brand. #BeYourBestYou #custserv spark911uk Hmm cooking while trying to partake in #custserv chat = tomatoes all over the floor! CustServGreeter RT @thecxguy: If you troll your competition, be careful. Me-too-itis can set in quickly and you'll lose your brand. #BeYourBestYou #custserv AlHopper_ @fmisle ... great to see you tonight #custserv VickieMacFadden RT @thecxguy: If you troll your competition, be careful. Me-too-itis can set in quickly and you'll lose your brand. #BeYourBestYou #custserv SandyRikkers RT @complexified: #custserv A1: share the customer suggestion for improvement with everyone in your org. Solicit feedback and test promisi\\u2026 sstealey RT @thecxguy If you troll your competition, be careful. Me-too-itis can set in quickly and you'll lose your brand. #BeYourBestYou #custserv MarshaCollier @spark911uk Sorry about that #custserv GregOrtbach Q4: Do you use customer experience mapping to point out needed improvements? #custserv CustServGreeter @thecxguy Was just taking about meetooitis with spouse before the chat. Dangerous. Well said. #custserv CustServGreeter RT @GregOrtbach: Q4: Do you use customer experience mapping to point out needed improvements? #custserv AlHopper_ Never troll, just watch MT @thecxguy If you troll your competition, be careful... #BeYourBestYou #custserv MarshaCollier RT @GregOrtbach: Q4: Do you use customer experience mapping to point out needed improvements? #custserv fmisle @AlHopper_ of course! #custserv MarshaCollier @GregOrtbach good question! #custserv AlHopper_ that's why i ordered pizza delivery RT @spark911uk Hmm cooking while trying to partake in #custserv chat = tomatoes all over the floor!
2013-07-31 1:25 am 2013-07-31 1:25 am 2013-07-31 1:26 am 2013-07-31 1:26 am 2013-07-31 1:26 am 2013-07-31 1:26 am
AlHopper_
2013-07-31 1:26 am
2013-07-31 1:26 am 2013-07-31 1:26 am 2013-07-31 1:26 am 2013-07-31 1:26 am
2013-07-31 1:26 am 2013-07-31 1:27 am 2013-07-31 1:27 am 2013-07-31 1:27 am 2013-07-31 1:27 am 2013-07-31 1:27 am 2013-07-31 1:27 am 2013-07-31 1:27 am 2013-07-31 1:27 am 2013-07-31 1:28 am 2013-07-31 1:28 am 2013-07-31 1:28 am 2013-07-31 1:28 am 2013-07-31 1:28 am
RT @CustServGreeter RT @GregOrtbach: Q4: Do you use customer experience mapping to point out needed improvements? #custserv chicken_scratch A3: @MarshaCollier that's part of business intelligence. Monitoring competition is part of our ongoing analysis. #CustServ GregOrtbach Great to see you Faisal! @fmisle #custserv BH_Social Best way to demonstrate gaps in #custserv process are to show where the lapse led to a 'brand failure.' Great Q @GregOrtbach! KnDino @MarshaCollier So true! You can't pretend that they don't exist..Competition should raise your bar! #CustServ sstealey A#: Yes! And when competitors follow you, engage with them! There is actually more to learn from each other than there is to hide. #custserv MarshaCollier BOOM--> RT @chicken_scratch: A3: That's part of business intelligence. Monitoring competition is part of our ongoing analysis. #CustServ MarshaCollier This--> RT @KnDino: @MarshaCollier So true! You can't pretend that they don't exist..Competition should raise your bar! #CustServ CustServGreeter @spark911uk Ohh. And there's no saying about crying over spilled tomatoes. :( Does the milk rule apply? #custserv BH_Social Gaps in #custserv are merely "couldhappens" unless you show where they became missed sales, lowered CSAT sstealey RT @chicken_scratch @MarshaCollier that's part of business intelligence. Monitoring competition is part of our ongoing analysis. #CustServ businessgp A4 Experience is 'old' now in my view. Emotion mapping is needed. I want to know how they truly FEEL at each stage. #custserv complexified #custserv A4: no, not at this time. Recommendations? Tools? Preferred methods? Metrics? MarshaCollier @BH_Social You got that right! #custserv AlHopper_ A4 if you aren't, you need better data miners. Experience mapping is a must in #custserv ValaAfshar When you design a customer service touch point, adopt a TLC mindset [Think Like a Customer]. #custserv MarshaCollier @businessgp "Joiner-of-Dots" ;) #custserv spark911uk @MarshaCollier Sure! We have the tools to monitor, but monitor for sales currently over #custserv CustServGreeter RT @ValaAfshar: When you design a customer service touch point, adopt a TLC mindset [Think Like a Customer]. #custserv GregOrtbach A4: Without experiencing mapping you might just be going around in circles. #custserv jwongjk A4: Mapping helps in identifying how customers feels, what they want and did they asked for it. These are key to any biz. #custserv BH_Social @AlHopper_ Quality brands audit their #custserv engagements to ensure effectiveness, not just wait for complaints! AlHopper_ MUST DO -> RT @ValaAfshar: When you design a customer service touch point, adopt a TLC mindset [Think Like a Customer]. #custserv VickieMacFadden RT @ValaAfshar: When you design a customer service touch point, adopt a TLC mindset [Think Like a Customer]. #custserv CustServGreeter "Recalibrating" RT @GregOrtbach: A4: Without experiencing mapping you might just be going around in circles. #custserv
vewatson MarshaCollier businessgp AlHopper_ sstealey MarshaCollier fmisle CustServGreeter sstealey
2013-07-31 1:29 am 2013-07-31 1:29 am 2013-07-31 1:29 am 2013-07-31 1:29 am 2013-07-31 1:29 am 2013-07-31 1:29 am 2013-07-31 1:30 am 2013-07-31 1:30 am
AlHopper_ CustServGreeter MarshaCollier BH_Social MarshaCollier sstealey AlHopper_ HappyFoxApp
2013-07-31 1:30 am
businessgp
2013-07-31 1:30 am 2013-07-31 1:30 am 2013-07-31 1:30 am 2013-07-31 1:30 am 2013-07-31 1:31 am 2013-07-31 1:31 am 2013-07-31 1:31 am 2013-07-31 1:31 am 2013-07-31 1:31 am 2013-07-31 1:31 am 2013-07-31 1:31 am
jenneclarke CustServGreeter CustServGreeter MarshaCollier MarshaCollier GregOrtbach AlHopper_ Pat_Cluett CustServGreeter AlHopper_ businessgp
RT @ValaAfshar: When you design a customer service touch point, adopt a TLC mindset [Think Like a Customer]. #custserv @complexified Depending on the size of a business, there is overkill in this area #custserv \\u201c@MarshaCollier: @businessgp "Joiner-of-Dots" ;) #custserv\\u201d <- it's the inquisitive child in me! ;-) @BH_Social key word is #quality... #custserv A4: #custexp mapping should be integrated part of QA, CSAT and feedback cycle. #custserv @businessgp Totally, me too. That's why I became a writer #custserv @GregOrtbach likewise Greg! #custserv Pow! RT @AlHopper_: @BH_Social key word is #quality... #custserv RT @vewatson RT @ValaAfshar: When you design a customer service touch point, adopt a TLC mindset [Think Like a Customer]. #custserv BOOM! RT @CustServGreeter: Pow! RT @AlHopper_: @BH_Social key word is #quality... #custserv Yes, I am channeling @Hyken again. :) #custserv Always--> RT @ValaAfshar: When you design a customer service touch point, adopt a TLC mindset [Think Like a Customer]. #custserv I like to picture Adam West hitting a burglar when @CustServGreeter agrees with a comment in #custserv @CustServGreeter ROFL #custserv @MarshaCollier Me too :) #writerproblems #custserv BAM! RT @BH_Social: I like to picture Adam West hitting a burglar when @CustServGreeter agrees with a comment in #custserv Many languages, many looks, any device, anytime. A customizable, multi-lingual & fully loaded help desk. http://t.co/Qoj3Oa9ZLO #CustServ \\u201c@MarshaCollier: @businessgp Totally, me too. That's why I became a writer #custserv\\u201d - That's why I follow you for inspiration. RT @ValaAfshar: When you design a customer service touch point, adopt a TLC mindset [Think Like a Customer]. #custserv @AlHopper_ @BH_Social You have to picture @Hyken in a Batman cape. :) #custserv HALFTIME!! Please joy your favorite beverage. #custserv #Zappos @businessgp Thank you (I blush) #custserv Q5: How easy are you to do business with? nCould you make it easier? #custserv RT @CustServGreeter: HALFTIME!! Please joy your favorite beverage. #custserv #Zappos . RT @CustServGreeter: HALFTIME!! Please joy your favorite beverage. #custserv #Zappos @GregOrtbach @MarshaCollier #custserv A1: with a big thank you RT @MarshaCollier: Q5: How easy are you to do business with? nCould you make it easier? #custserv RT @MarshaCollier: Q5: How easy are you to do business with? nCould you make it easier? #custserv \\u201c@sstealey: @MarshaCollier Me too :) #writerproblems
2013-07-31 1:31 am 2013-07-31 1:31 am
2013-07-31 1:31 am 2013-07-31 1:31 am 2013-07-31 1:31 am 2013-07-31 1:31 am 2013-07-31 1:31 am 2013-07-31 1:31 am 2013-07-31 1:31 am
2013-07-31 1:31 am
2013-07-31 1:33 am 2013-07-31 1:33 am 2013-07-31 1:33 am
#custserv\\u201d <- no problems in inquisitiveness ever ;-) GregOrtbach RT @MarshaCollier: Q5: How easy are you to do business with? nCould you make it easier? #custserv . BH_Social POW RT @AlHopper_ BAM! RT @BH_Social: I like to picture Adam West hitting a burglar when @CustServGreeter agrees with a comment in #custserv LovelyLu Toasted marshmallow break with the family - back now #custserv zacharyjeans RT @GregOrtbach: RT @MarshaCollier: Q5: How easy are you to do business with? nCould you make it easier? #custserv . thecxguy @CustServGreeter @AlHopper_ @BH_Social @Hyken can be in a cape, as long as you wear the mask #robin #CustServ CustServGreeter Yummy! RT @LovelyLu: Toasted marshmallow break with the family back now #custserv LovelyLu A5 We try to make it easy - and be available wherever they are. #custserv wordwhacker @MarketingMusing #rbchat, #bloggab, #custserv are a few a see right now. #getrealchat MarshaCollier RT @thecxguy: @CustServGreeter @AlHopper_ @BH_Social @Hyken can be in a cape, as long as you wear the mask #robin #CustServ _natsjobs_ DET 5 #NATS 1 Final: Gatorade G Force Market Dev Assoc @pepsicojobs - WDC http://t.co/9jDxVOp1Pw #job #jobangels #bizdev #sales #custserv patiencemavuso RT @ValaAfshar: When you design a customer service touch point, adopt a TLC mindset [Think Like a Customer]. #custserv SandyRikkers @spark911uk @MarshaCollier it is frustrating when #custserv get trumped only by sales. Keep customers happy so they keep buying VickieMacFadden @LovelyLu seriously toasted marshmallows?! #JEALOUS #custserv complexified @CustServGreeter #custserv Iced green tea - lemonade, sweetened, from Starbucks tonight KimRMiller RT: @MarshaCollier Q3: Do you visit competitors' websites and monitor social media for ideas? #custserv Yes, I do! BH_Social The problem with dedication to quality #custserv is the ever-growing realm of improvement. More platforms, staff, rewards zacharyjeans A5 I could create a Zappos esque web experience for my services. Right now its pretty much high touch, email/social contact. #custserv CustServGreeter @complexified Sounds delicious! #custserv businessgp A5 Everyone can always be easier. Technology enables and moves faster than business, but never forget people buy people. #custserv MarshaCollier @KimRMiller Good job Kim #custserv RGeez RT @GregOrtbach: Q4: Do you use customer experience mapping to point out needed improvements? #custserv Pat_Cluett @GregOrtbach #custserv A2: always listen and find ways to differentiate yourself/your product from the competition (what is unique/special) BarryBirkett A5: Should be at least as easy for customers to get #custserv as it was to buy from you. ValaAfshar "easy to do business with" is not a destination, it is a journey. #custserv CustServGreeter @Pat_Cluett Hi, Pat! #custserv
2013-07-31 1:33 am 2013-07-31 1:33 am 2013-07-31 1:33 am 2013-07-31 1:33 am 2013-07-31 1:33 am
MarshaCollier
2013-07-31 1:35 am 2013-07-31 1:35 am
2013-07-31 1:35 am
"Technology enables and moves faster than business, but never forget people buy people" ~@businessgp #custserv CustServGreeter RT @ValaAfshar: "easy to do business with" is not a destination, it is a journey. #custserv BH_Social Every customer deserves to feel their #custserv problem was approached uniquely. Often not enough time though patiencemavuso RT @ideabloke: A3: Sure, it's always good to see what's out there. It's important to be aware of what's out there. #custserv CustServGreeter RT @MarshaCollier: "Technology enables and moves faster than business, but never forget people buy people" ~@businessgp #custserv MarshaCollier @BarryBirkett exactly! #custserv LovelyLu Yes - the kids are sitting around the fire pit toasting them. I couldn't resist. @VickieMacFadden @CustServGreeter #CustServ JustinFlitter RT @ValaAfshar: "easy to do business with" is not a destination, it is a journey. #custserv GregOrtbach A5: I think most companies could make it easier to do business with. Get out of your own way! #custserv berkson0 @marshacollier Do you know how easy you are to do business with? Good question for many ;) #custserv complexified #custserv A5: as accommodating as possible. Readily Accessible, willing to customize. Can use better marketing staff, new web site thecxguy A5: That's a really interesting question, since part of our brand is about NOT being easy to access. #exclusive #conundrum #custserv l_mishra RT @MarshaCollier: "Technology enables and moves faster than business, but never forget people buy people" ~@businessgp #custserv VickieMacFadden With 2 ecommerce businesses, we try to keep it easy. Often,picking up the phone and calling seals the deal for future biz. #custserv sstealey @BH_Social Lack of resources & tools are often the biggest challenge in #cctr #custserv eisconsulting Hate we're missing #custserv tonight, but #dutycalls...(service is more than an industry... :)...). We plan to see you all next week! zacharyjeans A5 Lets walk together and solve the future w each other. #custserv grazie1110 Customer feedback whether good or bad is key to the growth, direction and success of your organization #custserv MarshaCollier @LovelyLu @VickieMacFadden My family is in the other room having fun during every #custserv chat grrrrr @CustServGreeter GregOrtbach @eisconsulting We will save you a spot in the front. Have a great week! #custserv sstealey RT @MarshaCollier: "Technology enables and moves faster than business, but never forget people buy people" ~@businessgp #custserv BH_Social @sstealey Definitely. And current tool offerings push MORE volume and less refinement in the data = less time #custserv ideabloke This --> RT @MarshaCollier "Technology enables and moves faster than business, but never forget people buy people" ~@businessgp #custserv CustServGreeter Kablam! RT @grazie1110: Customer feedback whether good or bad is key to the growth, direction and success of your organization
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#custserv TeresaAllen Offered inclusive fee to client today to make both our jobs easier and minimize paperwork. She loved it. It pays to find easy! #CustServ VickieMacFadden Always looking to change and update websites. Many still call us or email. #custserv Pat_Cluett @MarshaCollier #custserv A3: I like to stay on top of what they are doing and then find ways to make my product/service different and unique Vitamix RT @deturbulence: Amazing customer service from @Vitamix! Thanks for taking such good care of us! #custserv ideabloke Bingo! RT @grazie1110 Customer feedback whether good or bad is key to the growth, direction and success of your organization #custserv GregOrtbach @TeresaAllen Great strategy Teresa. Thanks for sharing! #custserv CustServGreeter @TeresaAllen Hi, Teresa! Glad to have you in the chat. #custserv SandyRikkers "@GregOrtbach: A5: I think most companies could make it easier to do business with. Get out of your own way! #custserv" GregOrtbach Q6: How do you prioritize suggested improvements? #custserv MarshaCollier RT @GregOrtbach: Q6: How do you prioritize suggested improvements? #custserv zacharyjeans RT @GregOrtbach: Q6: How do you prioritize suggested improvements? #custserv CustServGreeter @SandyRikkers Hello, Sandy! Welcome back. #custserv CustServGreeter RT @GregOrtbach: Q6: How do you prioritize suggested improvements? #custserv sstealey A5: I think a better question is - How are you measuring if you are easy or hard to do business with? #custserv MarshaCollier @Pat_Cluett Unique is what will sell these days ...plus exceptional #custserv - good formula BarryBirkett IF you use it to improve MRT @grazie1110: Cust feedback whether good or bad is key to the growth, direction & success of your org #custserv JustinFlitter Relevance RT @GregOrtbach: Q6: How do you prioritize suggested improvements? #custserv BH_Social A6 Top priorities in suggested improvement hinge on frequency & emotional concern caused #custserv complexified #custserv A6: ideas are shared with all, and prioritized based on feedback. Collective sense- and decision-making. Michael_Lytle "Customers develop relationship with people, not products." @ValaAfshar Open communication is key! #custserv AlHopper_ RT @CustServGreeter RT @GregOrtbach: Q6: How do you prioritize suggested improvements? #custserv SandyRikkers A5: I think 'we think' it's pretty easy, but I am not sure that exact question has been asked #custserv #justask MarshaCollier @berkson0 Thank you - jump in #custserv LovelyLu I wouldn't have gone out there if they didn't call me - I try to never turn down an invite @MarshaCollier @VickieMacFadden #custserv thecxguy Best experience improvement for the investment RT @GregOrtbach: Q6: How do you prioritize suggested improvements? #custserv CustServGreeter A6: Most critical first, of course; then maybe some quick wins to spur
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engagement ll around. But keep important things up front. #custserv greg_levin Treat your agents like consultants. They'll share customers' & their own great ideas for #custserv improvement. Tap their insight! sstealey @BH_Social Agreed. One of the biggest issues with emerging channels & data. We aren't equipping agents with unified systems #custserv BH_Social Heard the same complaint over-and-over? Top priority. Inaction causing emotional feedback? Top priority! #custserv ideabloke A6: Urgency & scope of impact first. #custserv MarshaCollier @complexified The wisdom of the crowd. Good plan #custserv VickieMacFadden A6 Most critical. Then easiest/fastest to implement. #custserv GregOrtbach A6: If you want clients to invest in your business, you must invest in your improvement process. #custserv businessgp Dealt with uniquely or 'taken seriously' for #custserv problems? Time for me impacts the latter creating issues. @BH_Social thecxguy Remarkability Impact. RT @GregOrtbach: Q6: How do you prioritize suggested improvements? #custserv BH_Social Brands should also push urgency behind #custserv feedback that impacts other depts or never-ending loop berkson0 @marshacollier Or, how do you determine/measure how easy you are to do business with? #custserv CustServGreeter Urgency+ Impact = severity. RT @ideabloke: A6: Urgency & scope of impact first. #custserv TeresaAllen @CustServGreeter Thanks Roy - preparing for mtg w adjuster tomorrow re May tornado damage - that's worthy of a #custserv chat by itself! LovelyLu A6 We prioritize according to benefit to the customer. Immediate benefit & ease of implementation goes first, and so on. #custserv SweetSoaps RT @GregOrtbach: A6: If you want clients to invest in your business, you must invest in your improvement process. #custserv MarshaCollier @berkson0 When customers return? #custserv astrostation *People *RT @MarshaCollier: "Technology enables and moves faster than business, but never forget people buy people" ~@businessgp #custserv treyragsdale RT @Michael_Lytle: "Customers develop relationship with people, not products." @ValaAfshar Open communication is key! #custserv ideabloke RT @VickieMacFadden A6 Most critical. Then easiest/fastest to implement. #custserv BH_Social @businessgp It's almost chicken/egg issue. Always want to provide quality but stealing quality bc of delay to other #custserv grazie1110 True technology is great but humanity on the other end ...regardless of media keeps that customer coming back for more! #custserv MarshaCollier @LovelyLu You are the smart one #custserv CustServGreeter @TeresaAllen I'll wager it is, Teresa! #custserv Pat_Cluett @CustServGreeter #custserv Hi Roy! Late but here MarshaCollier @grazie1110 So true! #custserv AlHopper_ gamechanger RT @Michael_Lytle: "Customers develop relationship with people, not products." @ValaAfshar Open communication is key! #custserv zacharyjeans A6 Let customers vote up the most needed improvements ala reddit
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style. #custserv GregOrtbach As always - BIG thanks to the #custserv community for the question retweets. Much appreciated! ideabloke Indeed, she is! RT @MarshaCollier @LovelyLu You are the smart one #custserv berkson0 the best way :) RT @marshacollier: @berkson0 When customers return? #custserv businessgp A6 Do instantly what can instantly be done. Show you listen AND care. #custserv AlHopper_ RT @GregOrtbach: As always - BIG thanks to the #custserv community for the question retweets. Much appreciated! CustServGreeter Here is all that matters. :) RT @Pat_Cluett: @CustServGreeter #custserv Hi Roy! Late but here vledajaks RT @ValaAfshar: Social CRM technologies enable businesses to monitor market activity, including competitors, in real-time. #custserv MarshaCollier @berkson0 ...whew #custserv AlHopper_ Hear Here! RT @businessgp A6 Do instantly what can instantly be done. Show you listen AND care. #custserv MarshaCollier Q7: How do you inform customers that their suggestions are being worked on? #custserv VickieMacFadden RT @zacharyjeans: A6 Let customers vote up the most needed improvements ala reddit style. #custserv PTPIATL RT @Michael_Lytle: "Customers develop relationship with people, not products." @ValaAfshar Open communication is key! #custserv AlHopper_ RT @MarshaCollier: Q7: How do you inform customers that their suggestions are being worked on? #custserv GregOrtbach RT @MarshaCollier: Q7: How do you inform customers that their suggestions are being worked on? #custserv . CustServGreeter RT @MarshaCollier: Q7: How do you inform customers that their suggestions are being worked on? #custserv johnmcduffie RT @MarshaCollier: Q7: How do you inform customers that their suggestions are being worked on? #custserv ValaAfshar Very important for companies to communicate to customers rational behind accepting or rejecting recommendations. #custserv TeresaAllen A6: You must ASK customers how easy they perceived process to be at all stages of the process - before, during & after the sale #custserv AlHopper_ A7 I tell them it's in the works, then get their attention when it gets deployed so we can share successes #custserv zacharyjeans RT @CustServGreeter: RT @MarshaCollier: Q7: How do you inform customers that their suggestions are being worked on? #custserv MarshaCollier A7: Email one - two, often send small gift for the idea #custserv complexified #custserv A7: if implemented and standardized, inform customer and thank them for their contribution. Advertise to all. GregOrtbach A7: How about posting feedback publicly through an opt-in newsletter -with the folks that actually opted in? #custserv Pat_Cluett @GregOrtbach @MarshaCollier #custserv A5: clients comment all of the time that they find the flexibility (me and company) refreshing. berkson0 Good question...RT @marshacollier: Q7: How do you inform customers that their suggestions are being worked on? #custserv NBIA RT @ValaAfshar: Smart companies view customer feedback as a gift.
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#custserv BH_Social A7 Publicly responding to public #custserv feedback shows brand is tackling accountability. Private? Provide personal touch pt Christinejcb Gotham would never be the same! :)) @CustServGreeter: @AlHopper_ @BH_Social You have to picture @Hyken in a Batman cape. :) #custserv\\u201d VickieMacFadden A7 Email or phone depending on issue. #custserv LovelyLu A7 We let them know personally and publicly - we like to acknowledge their contribution and that encourages others. #custserv zacharyjeans A7 Set up a customer community around product/service improvements and allow PM's to update the public on progress. #custserv Pat_Cluett @GregOrtbach @MarshaCollier #custserv A5: the only way to make it easier would be to toss the rules and policy book out the window \\u263a grazie1110 Use same media they contacted you @MarshaCollier: Q7: How do you inform customers that their suggestions are being worked on? #custserv CustServGreeter @Christinejcb You've got that right! Nananananana\\u2026. @AlHopper_ @BH_Social @Hyken #custserv MarshaCollier @Christinejcb I just want to see @Hyken in tights ;) #custserv @CustServGreeter @AlHopper_ @BH_Social businessgp . @BH_Social very true. I suppose I have a personal bias to 'authenticity' rather than 'personalisation' #CustServ ideabloke A7: Thank them again, and if possible give proper attribution to credit customer for idea. #custserv ValaAfshar Develop service level agreements (SLAs) conformance reporting (via CRM) to ensure prompt customer engagements. #custserv thecxguy Complete the feedback loop by using a public idea bank with up votes, pipeline, and status reports #CustServ CustServGreeter Tween you & Shep. RT @MarshaCollier: @Christinejcb I just want to see @Hyken in tights ;) #custserv @CustServGreeter @AlHopper_ @BH_Social CustServGreeter RT @ValaAfshar: Develop service level agreements (SLAs) conformance reporting (via CRM) to ensure prompt customer engagements. #custserv vledajaks RT @zacharyjeans: A1 Set up a community around customer ideas like @salesforce did w Idea Exchange. #custserv GregOrtbach @ValaAfshar This can be extremely liberating for both parties. #custserv AlHopper_ Make Custs owners! RT @thecxguy: Complete the feedback loop by using a public idea bank with up votes, pipeline, & status reports #CustServ Pat_Cluett @LovelyLu @VickieMacFadden @CustServGreeter #CustServ Yummy! Just need some graham crackers and chocolate ... Mmm MarshaCollier @businessgp People can easily see through words, honest understanding breeds authenticity @BH_Social #custserv Desk Afraid to answer angry customers on #socialmedia? Download our guide of 8 effective tips to learn how http://t.co/XxkzlEIyNK #custserv grazie1110 Flexibility is crucial in responding to customer feedback...ask their
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TeresaAllen
VMaryAbraham businessgp JessicaNorthey MarshaCollier GregOrtbach Pat_Cluett CustServGreeter AlHopper_ ChrisWallace247 MarshaCollier CustServGreeter MVMNT_Mike
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AlHopper_
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ValaAfshar BH_Social LovelyLu
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AdoptAbox MarshaCollier
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berkson0 thecxguy
preference and then deliver! #custserv RT @MarshaCollier: @businessgp People can easily see through words, honest understanding breeds authenticity @BH_Social #custserv @BH_Social agree re publicly responding - Great example is Trip Advisor when businesses respond publicly to negative feedback. #custserv RT @ValaAfshar: When you design a customer service touch point, adopt a TLC mindset [Think Like a Customer]. #custserv #lawfirm A7 Tell them personally, credit the improvement to them. Recognise they took time to help you improve. #custserv @DanielleEBowers HA. you are funny! I haven't had to deal with gdaddy but what sucks is product Hostgator=good. #custserv = blows Excellent autotweets tonight. I hope I can strip them all out of the #custserv transcript Q8: If OK with the customer, do you announce "Improvement suggested by..."? #custserv Pay to Play? RT @thecxguy: A5: That's a really interesting question, since part of our brand is about NOT being easy to access. #custserv BaddaBOOM! RT @grazie1110: Flexibility is crucial in responding to customer feedback...ask their preference and then deliver! #custserv good luck ;) RT @MarshaCollier: Excellent autotweets tonight. I hope I can strip them all out of the #custserv transcript @huffpostgay you can thank the great folks at @GeneralMills for their support! Thanks @BettyCrocker @GMills_Jeff #CustServ RT @GregOrtbach: Q8: If OK with the customer, do you announce "Improvement suggested by..."? #custserv RT @GregOrtbach: Q8: If OK with the customer, do you announce "Improvement suggested by..."? #custserv "@VMaryAbraham: RT @ValaAfshar: When you design a customer service touch point, adopt a TLC mindset [Think Like a Customer]. #custserv" RT @CustServGreeter: RT @GregOrtbach: Q8: If OK with the customer, do you announce "Improvement suggested by..."? #custserv @GregOrtbach very important for customers to fully understand the rational and expected response timelines. #custserv #Custserv must have transparency & authenticity. This is how we work & this is why we do it. @MarshaCollier Yes - and always well received. RT @GregOrtbach: Q8: If OK with the customer, do you announce "Improvement suggested by..."? n #custserv RT @MarshaCollier: Excellent autotweets tonight. I hope I can strip them all out of the #custserv transcript This--> RT @BH_Social: #Custserv must have transparency & authenticity. This is how we work & this is why we do it. @MarshaCollier It would be nice if validation of implemented suggestions was built into your process. #custserv @Pat_Cluett kinda. We have high upfront fees as a way to attract the
IvanZalameda MarshaCollier Pat_Cluett spark911uk CustServGreeter BH_Social complexified zacharyjeans
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zacharyjeans UrbanFoxy
ValaAfshar BH_Social MarshaCollier grazie1110 spark911uk LovelyLu MarshaCollier GregOrtbach
customers we want and filters those that aren't a good fit #custserv RT @ValaAfshar: "easy to do business with" is not a destination, it is a journey. #custserv #custserv RT @Servicescape Even more valuable in sharing what specific changes have actually transpired subsequently. @MarshaCollier @LovelyLu @VickieMacFadden @CustServGreeter #custserv and you wouldn't have it any other way ... @MarshaCollier Q7: Let them know asap, so we can work with them to test early iterations #custserv @Servicescaper Yes! (please add #custserv so the whole group can see your tweets) @zacharyjeans @MarshaCollier I'm not sure if "Improvement suggested by" is effective, can make #custserv feedback a contest #custserv A8: as I noted before... yes. Credit them with helping you to make experience better for all :-) @Servicescaper @CustServGreeter @MarshaCollier Creates a history of engagement, a story of partnership between brand and client. #custserv RT @ValaAfshar: Very important for companies to communicate to customers rational behind accepting or rejecting recommendations. #custserv But your org. is the judge. RT @BH_Social: I'm not sure if "Improvement suggested by" is effective, can make #custserv feedback a contest isn't gamification new buzzword RT @BH_Social I'm not sure if "Improvement suggested by" is effective, can make #custserv feedback a contest Hmmm. Not so much. RT @GregOrtbach: Q8: If OK with the customer, do you announce "Improvement suggested by..."? #custserv RT @GregOrtbach: Q8: If OK with the customer, do you announce "Improvement suggested by..."? #custserv RT @MarshaCollier: "Technology enables and moves faster than business, but never forget people buy people" ~@businessgp #custserv Transparency doesn't mean sharing every detail. Transparency means providing context for the decisions we make. #custserv @CustServGreeter The concern would be that you get more static, random #custserv suggestions than actual problem feedback @thecxguy I agree ... bleh #custserv @GregOrtbach Of course, everyone loves -recognition @GregOrtbach Q8: If OK with cust, do you announce "Improvement suggested by..."? #custserv @GregOrtbach A8: Not something we've considered yet, interesting :) #custserv You got that right! @Pat_Cluett @MarshaCollier @VickieMacFadden @CustServGreeter #CustServ Q9: If you can't make a suggested improvement, do you inform the source why? n#custserv Can we add "And how do you feel we're doing?" "This is how we work & this is why we do it." @MarshaCollier @BH_Social #custserv
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AlHopper_
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RT @MarshaCollier: Q9: If you can't make a suggested improvement, do you inform the source why? n#custserv GregOrtbach RT @MarshaCollier: Q9: If you can't make a suggested improvement, do you inform the source why? n#custserv . jasondirkx RT @VMaryAbraham: RT @ValaAfshar: When you design a customer service touch point, adopt a TLC mindset [Think Like a Customer]. #custserv #l\\u2026 businessgp A8 #custserv is all about authenticity. Recognition is what works for the customer. No one answer will fit all. zacharyjeans RT @MarshaCollier: Q9: If you can't make a suggested improvement, do you inform the source why? n#custserv thecxguy kinda broad... totally depends RT @MarshaCollier: Q9: If you can't make a suggested improvement, do you inform the source why? n#custserv CustServGreeter Kablammo! RT @businessgp: A8 #custserv is all about authenticity. Recognition is what works for the customer. No one answer will fit all. astrostation RT @MarshaCollier: Q7: How do you inform customers that their suggestions are being worked on? #custserv Pat_Cluett @GregOrtbach #custserv A6: what is possible to address today,what needs more consultation, what needs time/change to take place to implement complexified #custserv A9: good practice to both acknowledge receipt of suggestion, and then, of final outcome in some fashion. mamamamiah How to Utilize Social to Manage Customer Expectations! http://t.co/56FNlAhye6 by @jaybaer via @socialmedia2day @TonyClarkCp #custserv... CustServGreeter RT @MarshaCollier: Q9: If you can't make a suggested improvement, do you inform the source why? n#custserv spark911uk @MarshaCollier A9: Yes. You can't implement everything. Sometimes it makes no sense to, overall. We let them know our reasoning #custserv LovelyLu A9 We always follow through by letting them know we're working on it, it's been implemented or why we can't. #custserv zacharyjeans A9 Give context, but not the deets. #custserv astrostation @MarshaCollier: A7: Email one - two, often send small gift for the idea #custserv Christinejcb RT @MarshaCollier: Excellent autotweets tonight. I hope I can strip them all out of the #custserv transcript ideabloke A8: I just think recognizing & giving credit is a great opportunity to turn a customer into an advocate. #custserv MarshaCollier Perhaps, I think *some* things should not be in the open? #custserv GregOrtbach @astrostation Thanks for joining us on #custserv Ravindra. How are you? CustServGreeter Yes. RT @MarshaCollier: Perhaps, I think *some* things should not be in the open? #custserv BH_Social A9 Def need to provide feedback on why desired #custserv isn't an option. Transparency breeds respect for limits, honesty VickieMacFadden RT @ideabloke: A8: I just think recognizing & giving credit is a great opportunity to turn a customer into an advocate. #custserv TeresaAllen A9: It's all about communication. People can handle just about
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anything if you just tell them. #custserv MarshaCollier This--> RT @TeresaAllen: A9: It's all about communication. People can handle just about anything if you just tell them. #custserv hopeandfury I always wondered. .great qs! @MarshaCollier: Q9: If you can't make a suggested improvement, do you inform the source why? n#custserv" AlHopper_ discretion is key. don't always show a winning hand RT @MarshaCollier: Perhaps, I think *some* things should not be in the open? #custserv astrostation encouragement.... @GregOrtbach: Q8: If OK with the customer, do you announce "Improvement suggested by..."? #custserv VickieMacFadden Agreed--> RT @MarshaCollier: Perhaps, I think *some* things should not be in the open? #custserv #custserv grazie1110 Yes, either way communication will validate @MarshaCollier Q9: If you can't make a sugg improvement, do you inform the source why? #custserv complexified RT @VickieMacFadden: Agreed--> RT @MarshaCollier: Perhaps, I think *some* things should not be in the open? #custserv #custserv GregOrtbach A9: Slippery slope. Don't want the customer to feel discounted if you won't be implementing their suggestion. #custserv Thoughts? MarshaCollier @hopeandfury Hat tip to @custservgreeter for the Qs #custserv spark911uk @SandyRikkers @MarshaCollier Ah, we do both. We proactively monitor for service issues, sales are just more frequent! #custserv astrostation @BH_Social: #Custserv must have transparency & authenticity. This is how we work & this is why we do it. @MarshaCollier BH_Social When ppl know where #custserv forced to end, they stop poking & accept or walk, both things ur brand need to know CustServGreeter @astrostation Welcome to the chat Ravindra! #custserv Christinejcb @CustServGreeter Hi Roy, Thank you! First #custserv #tchat eStreamDesk More Customer Types You Should Not Bother With https://t.co/J7ZXgz8JF4 #custserv #cex #ccx #trend #best #estream zacharyjeans OH: I just used one of your favorite words, 'Advocate'. #custserv GregOrtbach Welcome!!! RT @Christinejcb: @CustServGreeter Hi Roy, Thank you! First #custserv #tchat CustServGreeter Merci! RT @MarshaCollier: @hopeandfury Hat tip to @custservgreeter for the Qs #custserv TeresaAllen @MarshaCollier *some* very interesting things me thinks! #custserv GregOrtbach Q10: Are your employees and teammates a good source of suggestions? Is it easy? #custserv AlHopper_ RT @GregOrtbach: Q10: Are your employees and teammates a good source of suggestions? Is it easy? #custserv thecxguy If you've got an overload of "suggestions" from cust that aren't experts in ur field, giving indv feedback could be problematic #custserv MarshaCollier RT @GregOrtbach: Q10: Are your employees and teammates a good source of suggestions? Is it easy? #custserv businessgp A9 Yes but be very clear on what you are communicating and why. Rejection of ideas can be misinterpreted. #custserv CustServGreeter Welcome. (Can become habit forming.) :) RT @Christinejcb: @CustServGreeter Hi Roy, Thank you! First #custserv #tchat zacharyjeans @Christinejcb <~ One of my favorite people in the Twitterverse! c
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@CustServGreeter @MarshaCollier #custserv CustServGreeter Yes. RT @businessgp: A9 Yes but be very clear on what you are communicating and why. Rejection of ideas can be misinterpreted. #custserv GregOrtbach @Hyken We will hold your spot Sir. Enjoy! @CustServGreeter @MarshaCollier @Christinejcb @AlHopper_ @BH_Social #custserv merd080888_dana RT @ideabloke: A8: I just think recognizing & giving credit is a great opportunity to turn a customer into an advocate. #custserv MarshaCollier BOOM--> MT @thecxguy: If you've got an overload of suggestions from cust that aren't experts, giving feedback could be problematic #custserv complexified #custserv A10: yes. And no. :-) Collaborative dialogue is valuable but takes intention and effort to sustain. BH_Social Every quarter a brand should audit its #custserv, which requires feedback on how enabled agents are to make change MarshaCollier @Hyken In your Superman tights please #custserv @CustServGreeter @Christinejcb @AlHopper_ @BH_Social AlHopper_ A10 Collaboration is how good teams do good work. If you can't get inspired by your team, something isn't working right #custserv businessgp A10 Nothing that is worth it is easy, and be careful/selective using ideas from those that are 'too close'. #custserv CustServGreeter Continue tonight's #custserv chat discussion in our LinkedIn group http://t.co/6fuYRzgRmm CustServGreeter RT @GregOrtbach: Q10: Are your employees and teammates a good source of suggestions? Is it easy? #custserv tsbandito @GregOrtbach @MarshaCollier Oh gosh no, sometimes they just want to be led! #custserv GregOrtbach RT @CustServGreeter: Continue tonight's #custserv chat discussion in our LinkedIn group http://t.co/U9ruzb9bsC MarshaCollier "Collaboration is how good teams do good work. If you can't get inspired by your team, something isn't working right" ~@AlHopper_ #custserv complexified RT @CustServGreeter: Continue tonight's #custserv chat discussion in our LinkedIn group http://t.co/6fuYRzgRmm HollyChessman Hello #CustServ folks! Glad to at least be able to catch the end of the show! Empirix WebRTC - Customer Service Evolution http://t.co/fdaTRPB2sY via @motohero #custserv #Avaya grazie1110 Employees and team mates are customers too! #custserv CustServGreeter @tsbandito Hi there! Good to see you! #custserv BH_Social Difficult to learn best practices from peers when you don't discuss how #custserv is going for everyone in the trenches AlHopper_ thought it's batman? RT @MarshaCollier @Hyken In your Superman tights please #custserv @CustServGreeter @Christinejcb @AlHopper_ @BH_Social GregOrtbach And so are we! :D Hello! RT @HollyChessman: Hello #CustServ folks! Glad to at least be able to catch the end of the show! spark911uk @GregOrtbach I'm bias, as I suggest quite a few, so erm..YES? Ha! Both new and experienced internal eyes can make good suggestions #custserv
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CustServGreeter MarshaCollier AlHopper_
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astrostation DTNEtiquette sarystones
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TeresaAllen CustServGreeter ideabloke CustServGreeter Pat_Cluett
2013-07-31 1:57 am
Christinejcb
2013-07-31 1:57 am
HollyChessman
BH_Social astrostation grazie1110 DTNEtiquette zacharyjeans spark911uk DTNEtiquette GregOrtbach KateNasser chicken_scratch KateNasser
Kapow! RT @grazie1110: Employees and team mates are customers too! #custserv @grazie1110 If we are human, we are ALL customers! #custserv RT @GregOrtbach: And so are we! :D Hello! RT @HollyChessman: Hello #CustServ folks! Glad to at least be able to catch the end of the show! Great... RT @GregOrtbach: @astrostation Thanks for joining us on #custserv Truth! >>> RT @CustServGreeter: Kapow! RT @grazie1110: Employees and team mates are customers too! #custserv RT @ValaAfshar: Transparency doesn't mean sharing every detail. Transparency means providing context for the decisions we make. #custserv A10: Your #custserv front lines hold some of the best service improvements if you will tap their knowledge. @DTNEtiquette Hi, Deborah! #custserv A10: Employees vested in the company culture can be a reliable source of suggestions, heart's in the right place. #custserv Yes!!! RT @TeresaAllen: A10: Your #custserv front lines hold some of the best service improvements if you will tap their knowledge. @grazie1110 @MarshaCollier #custserv A7: thank them for their suggest and let them know how you are looking to use for change/improvements RT @ValaAfshar: Transparency doesn't mean sharing every detail. Transparency means providing context for the decisions we make. #custserv Yes! RT @AlHopper_ Collaboration is how good teams do good work. If u can't get inspired by ur team something isn't working right #custserv RT @TeresaAllen: A10: Your #custserv front lines hold some of the best service improvements if you will tap their knowledge. Hi.... @CustServGreeter #custserv Absolutely!!! @MarshaCollier: @grazie1110 If we are human, we are ALL customers! #custserv Sorry to have missed the chat! RT @CustServGreeter: @DTNEtiquette Hi, Deborah! #custserv MT @ideabloke: A10: Employees vested in the company culture can be a reliable source of suggestions #custserv @TriNet What an odd promoted Tweet for #CustServ + 1 RT @grazie1110: Absolutely!!! @MarshaCollier: @grazie1110 If we are human, we are ALL customers! #custserv Reminder: If YOU would like a #custserv reminder tweet next week, let me know and I'll take care of the rest. RT @BH_Social: Every quarter a brand should audit its #custserv, which requires feedback on how enabled agents are to make change . @MarshaCollier thanks for the shout-out. I would also say - in today's sharing economy. We all learn from each other. #CustServ RT @businessgp: A9 Yes but be very clear on what you are communicating and why. Rejection of ideas can be misinterpreted. #custserv
2013-07-31 1:58 am 2013-07-31 1:58 am 2013-07-31 1:58 am 2013-07-31 1:58 am 2013-07-31 1:58 am 2013-07-31 1:58 am
MeghanMBiro AlHopper_ complexified zacharyjeans ideabloke AlHopper_
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GregOrtbach BH_Social thecxguy spark911uk
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AlHopper_ tsbandito MarshaCollier
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KateNasser CustServGreeter KateNasser
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zacharyjeans grazie1110
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HollyChessman AlHopper_ GregOrtbach chicken_scratch
2013-07-31 1:59 am
mike_nunes
Hello my friends @CustServGreeter: Welcome. (habit forming.) :) @Christinejcb Hi Roy, Thank you! First #custserv #tchat RT @GregOrtbach: Reminder: If YOU would like a #custserv reminder tweet next week, let me know and I'll take care of the rest. #custserv another remarkable hour of rapid brain work and shared thinking with the great folks of this tweet chat! Randy @ideabloke getting his Twitter chat on at the Blue Moon... http://t.co/1lIF8FK6YK #custserv @GregOrtbach Greg, @zacharyjeans is my personal #custserv chat reminder! most def RT @complexified: #custserv another remarkable hour of rapid brain work & shared thinking with the great folks of this tweet chat! You're in good hands! RT @ideabloke: @GregOrtbach Greg, @zacharyjeans is my personal #custserv chat reminder! Blog post on the topic: Effective #custserv starts and ends with transparency (http://t.co/pxjLjvFnMm) Holy Molybdenum, Batman! the #custserv chat hour has flown by! @ideabloke Agree! Employees see frustrations on a daily basis and often can make the link to improvement even if customer doesn't #custserv RT @BH_Social Blog post on the topic: Effective #custserv starts and ends with transparency (http://t.co/QFPpHZRS98) @CustServGreeter Thanks - been a while, but quite busy #custserv @BarryBirkett TY 4 #custserv \\u2665 @BH_Social @complexified @Michael_Lytle @AlHopper_ @sstealey @SandyRikkers @thecxguy @greg_levin RT @thecxguy: Remarkability Impact. RT @GregOrtbach: Q6: How do you prioritize suggested improvements? #custserv Busy is good. :) RT @tsbandito: @CustServGreeter Thanks - been a while, but quite busy #custserv RT @greg_levin: Treat your agents like consultants. They'll share customers' & their own great ideas for #custserv improvement. Tap their i\\u2026 Randyn @ideabloke is the master of twitter etiquette... I learn from him all the time. #custserv Indeed fast @complexified #custserv another remarkable hour of rapid brain work and shared thinking with the great folks of this tweet chat! @zacharyjeans @ideabloke Love it! #CustServ TY for the great convo as always! #custserv Same bat-time, same bat-channel next week! Many thanks to the #custserv community for your willingness to share each and every week. 1st time? Please join us next Tuesday! RT @ToriKlassen: Blaming it on your supplier does not get you anywhere. To your customer, it just doesn\\u2019t matter. Make it right. #custserv Missed a great topic due to EOM#s reading tweets now! :) MT @MarshaCollier: Tonight's topic: "How do you handle customer praise?" #custserv

How Do You Measure Your Customer Service Success?

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