Comfone Data Clearing

Service Description

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Copyright
Copyright 2008-2012 Comfone AG, CH-3000 Bern 22, Switzerland. All rights reserved. This document is protected by copyright. All rights reserved, including the rights of translation, copying, and reproduction using photomechanical or electronic systems. Protected trademarks, brand names etc. are not explicitly stated as such in the text. The lack of such identifiers in no way implies that the terms are not free names as defined by applicable trade mark and brand name legislation. Names of people and companies used as examples are always fictitious.

Limitation of liability
The information in this document has been carefully checked and can be considered reliable. Nevertheless, no guarantee can be given for the accuracy of the information in this document. In particular, no pledge can be given as to the suitability of the products described here for specific purposes. Comfone AG retains the right to alter the products and the product information specified here. Comfone AG accepts no liability from events arising from the usage of the products described here. The issue of this document is not accompanied by licenses entitling you to use the listed products, nor products of Comfone AG or of other companies.

Statement of Confidentiality
The descriptive materials and related information in this document are confidential and proprietary to Comfone. Information is submitted with the express understanding that it will be held in strict confidence and will not be disclosed, duplicated or used, in whole or in part, for any purpose other than evaluation of this project. This document is proprietary to Comfone. It is supplied in confidence to the receiving company. The contents of the document remain restricted to, and may only be disclosed to, the employees of the receiving company involved in the evaluation process. This document must not be reproduced in whole or in part, or used for tendering or manufacturing purposes, except under an agreement or with the consent in writing of Comfone and then only on the condition that this notice is included in any such reproduction. No information as to the contents or subject matter of this document or any part thereof arising directly or indirectly there from shall be given orally or in writing or shall be communicated in any manner whatsoever to any third party being an individual firm or company or any employee thereof without the prior consent in writing of Comfone.

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Table of contents
1
1.1 1.2 1.3

INTRODUCTION ............................................................................................... 6
Background ................................................................................................................................. 6 Purpose and Scope .................................................................................................................... 6 Comfone Clearing Unit............................................................................................................... 6

2 3 4
4.1 4.2 4.3 4.3.1 4.3.2 4.3.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.13.1 4.13.2

DATA CLEARING FEATURES ......................................................................... 9 COMMUNICATION LINK TO COMFONE DATA CLEARING PLATFORM ..... 9 DC FEATURES RELATED TO TAP OUT / RAP IN PROCESS FLOW.......... 10
TAP File Creation (Optional feature) ...................................................................................... 10 TAP File Pre-fetch (Basic feature) .......................................................................................... 10 TAP File Validation (Basic feature) ......................................................................................... 10 IOT Check (Basic feature) ............................................................................................. 11 Exchange Rate Check (Basic feature) .......................................................................... 11 Duplicate Check (Basic feature) .................................................................................... 11 Error Resolution (Basic feature) ............................................................................................. 11 RAP File Generation & RAP File Exchange on private interface (Optional features) ....... 12 TAP3 Conversion (Optional feature) ...................................................................................... 12 CDR Merger (Basic feature) ..................................................................................................... 12 TAP File Rating (Optional feature) .......................................................................................... 12 Number Formatting (Optional feature) ................................................................................... 13 TAP File Verification & TAP File Correction (Basic features) .............................................. 13 TAP File Information Collection & TAP File Forwarding (Basic features) .......................... 13 RAP File Pre-fetch (Basic feature) .......................................................................................... 13 Handling of reported errors in RAP In Files (Basic feature) ................................................ 13 TAP File Re-sending (Basic feature) ............................................................................. 14 Fatal RAP Handling (Basic feature) ............................................................................... 14

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4.13.3 4.14

Severe RAP Pre-process & Severe RAP Handling (Basic feature) .............................. 14 RAP Dispute Process (Basic feature)..................................................................................... 14

5
5.1 5.2 5.2.1 5.2.2 5.2.3 5.3 5.4 5.5 5.6 5.7 5.7.1 5.7.2 5.8 5.9 5.10 5.11

DC FEATURES RELATED TO TAP IN / RAP OUT PROCESS FLOW.......... 15

TAP File Pre-fetch & TAP File Information Collection (Basic features) .............................. 15 TAP File Validation (Basic feature) ......................................................................................... 15 IOT Check (Basic feature) ............................................................................................. 15 Exchange Rate Check (Basic feature) .......................................................................... 16 Duplicate Check (Basic feature) .................................................................................... 16 RAP File Generation (Basic feature)....................................................................................... 16 RAP File Information Collection & RAP File Exchange (Basic features) ............................ 16 RAP File Pre-fetch (Optional features) ................................................................................... 16 RAP Dispute Process (Basic feature)..................................................................................... 16 TAP File Special Processing (Optional features) .................................................................. 16 TAP File Split (Optional feature) .................................................................................... 17 TAP File Merge (Optional feature) ................................................................................. 17 TAP File Re-rating (Optional feature) ..................................................................................... 17 TAP File Standard Conversion (Optional feature) ................................................................ 17 TAP File Forwarding (Basic features) .................................................................................... 17 TAP File Customised Conversion (Optional feature) ........................................................... 17

6
6.1 6.2 6.3 6.4 6.5

ADDITIONAL FEATURES .............................................................................. 17

TAP File Tracking and TAP File Schedule Monitoring (Basic features) ............................. 17 Resending TAP files on Request of the Customer (Basic feature) ..................................... 18 Storage and Availability of Processed TAP files (Basic features) ...................................... 18 Fraud Detection & HUR (Optional features)........................................................................... 18 Test SIM Card Administration (Optional feature) .................................................................. 18

TRAINING ....................................................................................................... 18

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8
8.1 8.2 8.3

IMPLEMENTATION AND SUPPORT ............................................................. 18

Implementation of the DC Service .......................................................................................... 18 Migration from another DCH ................................................................................................... 19 DC Helpdesk & Support Centre .............................................................................................. 20

9 10
10.1

SECURITY AND QUALITY ASSURANCE ..................................................... 20 COMFONE PULSE - CONNECTIVITY PLATFORM ....................................... 21
Data Clearing App .................................................................................................................... 22

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1 Introduction
1.1 Background
Comfone offers a complete range of data and financial clearing services that fully supports the roaming and interworking business of many customers worldwide, including its own roaming hub, Key2roam.

With proficiency in information technology and business processing since 1997, Comfone is the only independent clearing agent in the market without ties to specific network operators or groups.

1.2

Purpose and Scope

This document describes Comfone Data Clearing (DC) Service for roaming traffic, with specific references to the processes and workflows performed by Comfone DC Operational Team with the support of dedicated data clearing systems Comfone DC Service is provided fully in accordance with the standards set by the GSM Association as defined in the relevant Permanent Reference Documents (PRDs). Customised solutions outside the standard DC activities can also be supported, as applicable.

1.3

Comfone Clearing Unit

Comfone operational clearing environment is operated by Comfone Clearing Unit and it is built on Comfone IT infrastructure.
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Comfone DC Service is operated by the DC Operational Team of the Comfone Clearing Unit, the DCH Help & Support Centre, based in Switzerland and consisting of well experienced DC Coordinators, who will execute all the required DC activities on behalf of the DC Customer as highlighted in this document. The following diagram depicts the logical organisation of Comfone Clearing Unit:

The Operational Teams of the Clearing Unit operate and supervise the specific systems and provide the required support, in accordance with the applicable GSMA standard procedures and interfaces. All Clearing systems are designed, developed and maintained internally. Furthermore, they are based on the newest IT infrastructure.

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Comfone DC Service is a comprehensive outsourcing solution to manage the roaming traffic exchanged with your roaming partners. Designed to fully support the GSMA standards, Comfone DC Service perfectly integrates with Comfone Financial Clearing Service and can also work in combination with other FCA providers.

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2 Data Clearing features

Comfone Data Clearing service is flexible and consists of a set of features, basic and optional, that can be combined to create a customised Clearing Service Package to fully support the specific needs of the Customer. Swiss precision is what we aim to provide.

3 Communication link to Comfone Data Clearing Platform

Comfone will take the lead to set up and test the communication link between Customer and Comfone DC Platform. Comfone is responsible for setting up, testing and operating all the required communication links to exchange files with the Customers roaming partners. With reference to the interface between the Customer environment and the Comfone DC platform, Comfone recommends to use a site-to-site VPN solution via the Internet, as described in the following picture. This offers a maximum of security and reduction in communication costs.

Access device: Protocol: VPN Parameter(s):

VPN Router (IP Sec) IP Sec, FTP, ICMP Provided by Comfone

Additional transfer mechanisms can also be supported when requested by the Customer. The same communication links can in principle be used for exchanging different types of data streams, like TAP, RAP, NRTRDE, etc, including the raw CDR data feed required to support the TAP Creation feature, when required.

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4 DC features related to TAP Out / RAP In process flow

The following features are available in the TAP Out / RAP In process flow:

4.1

TAP File Creation (Optional feature)

Comfone supports TAP creation based on the available customers in-house file formats as generated by the network or mediation device. Comfone collects the input Call Detailed Records (CDRs), groups them by roaming partner (HPMN), ensures that the correct handling of the file transfer schedule applies and checks that no file will exceed the maximum allowed size. Upon completion of this mediation task (collection, aggregation, etc.), the input CDRs are then submitted to the TAP file generation process, where each resulting call event detail will also be rated. To this extent, the TAP File Rating feature is used (described later on in this document).

4.2

TAP File Pre-fetch (Basic feature)

This is the first step of the TAP Out process, consisting of the initial upload and preprocessing of the TAP File. At this point in time all relevant TAP File data as provided on the private interface are stored for reporting.

4.3

TAP File Validation (Basic feature)

All TAP files flowing through the Comfone DC platform are subject to data validation.
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Comfone validation engine supports all standard validation rules defined by TADIG and allows very flexible configurations. For example, on Customers request, each particular roaming destination can be configured with a specific set of validation rules to be applied to the related files. 4.3.1 IOT Check (Basic feature)

Amongst a set of Data Validations, Comfone verifies that the applicable IOT has been used to consistently and correctly rate each call event detail included in all TAP files. IOT Check applies by default to all roaming traffic and it is configured according the IOT information provided by the Customer as applicable for each specific roaming partner. 4.3.2 Exchange Rate Check (Basic feature)

Comfone validates that the execution of the exchange rate conversions in each TAP file is compliant with the applicable rules defined by GSMA. 4.3.3 Duplicate Check (Basic feature)

Comfone performs a check to detect any duplicate records within the same file and across all files for both inbound and outbound roaming traffic, over a 45 days period by default. Different periods can be supported on Customers request.

4.4

Error Resolution (Basic feature)

In case any validation error is detected on Customers TAP Out files, Comfone will apply a specific error handling procedure, where the actions to be taken depend on the category the error belongs to (Fatal, Severe and Warning). Comfones quality policy is to minimize the number of errors that are transferred via TAP to the Customers roaming partners. To achieve this, errors detected in TAP Out files received directly from the Customer can be treated in different ways, according to the Customers requirements. Comfone can undertake one or more of the following actions, as applicable: By-pass the errors (as an exception or permanently), for a specific roaming relation. Correct the errors, when possible Execute a "drop" operation, eliminating records affected by "non-correctable" errors In case a drop operation is executed, notify the Customer by means of reports or (when supported) by means of the Reject & Return Process on the private interface. Please note that error corrections are intended to be an exceptional process, as the intention is that the Customer has implemented and tested its own TAP environment and therefore can provide the proper quality level. Should this not be the case, Comfone recommends to implement specific optional features (for example TAP Creation), or to define together customized solutions, when applicable.

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4.5

RAP File Generation & RAP File Exchange on private interface (Optional features)

When requested and supported by the Customer, the Reject & Return process can also be used on the private interface between Comfone and the Customer to report errors detected on TAP files received directly from the Customer or to forward errors received in RAP Files from Roaming Partners.

4.6

TAP3 Conversion (Optional feature)

When requested by the Customer, Comfone can provide the required conversion between all TAP3 release versions to make the Customer compliant with the applicable formats, as agreed (implicitly or explicitly) with each of the Customers roaming partner. Release version of converted TAP Files can be defined at roaming connection level.

4.7

CDR Merger (Basic feature)

Repaired CDRs, previously rejected by Roaming Partner, are merged automatically into next available TAP Files. The results of this process are stored or reporting.

4.8

TAP File Rating (Optional feature)

The TAP File Rating feature allows to rate all call events with a high degree of flexibility and allows the implementation of any IOT (inter-Operator Tariff) the Customer may want to apply to each individual Roaming Partner: Different, fully configurable charging principles. Destination based tariffs (number analysis). Rating for different regions and special numbers (for example Premium Rate Numbers). Different destination definitions for different services (for example unique zone for SMS, different zones for voice). Location based tariffs, based on analysis of subscriber location Support for day category and time band. Setup charge (Fixed one-off). Duration or volume based charge. Currency conversion. Traffic class (GPRS). Calculation of applicable taxes, including support for partial taxes based on Air Time / Toll charges, Tax on Tax and location based taxation.

Different IOTs can be implemented for different roaming partners, thus every roaming partner can be treated differently from a rating point of view. Special rating requirements from the Customer can also be implemented on request as optional feature.

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4.9

Number Formatting (Optional feature)

The number formatting feature can be associated with Rating (Comfone uses the formatted call destination to calculate the charges for the records) or applied independently to generate international representation of the called/calling number based on the applicable scenario. There are various types of call number related services available: number formatting special number marking short code processing SMSC number correction CAMEL destination formatting

4.10 TAP File Verification & TAP File Correction (Basic features)
Any TAP File flowing through the DC System might have been subject to modification after the initial validation performed when received from the Customer and according to the specific configuration parameters applicable to that specific TAP File (for example, TAP File Re-Rating or TAP File Standard Conversion). Consequently, the TAP File is validated again before forwarding it on the public interface, thus any possible error will be detected and corrected.

4.11 TAP File Information Collection & TAP File Forwarding (Basic features)
As last step of the TAP Out process, the relevant information of the TAP File, including File Delivery Log, are stored for reporting purpose and the TAP File is forwarded to the Roaming Partner (or its DCH) on the public interface. An automatic File Re-transmission will be triggered in case of detected transmission failure. Please note that in case the Roaming Partner also uses the Comfones Data Clearing Services, the TAP File will physically leave the DC System and it will be re-entered as input to the TAP In process as it would have been received on the public interface from a Roaming Partner or its DCH.

4.12 RAP File Pre-fetch (Basic feature)

In the event that a RAP file is received from any of the Customers roaming partners, Comfone will upload the incoming RAP file into the DC platform and an acknowledgement file will be sent out to the roaming partner, as applicable. This is the first step of the RAP In process. At this point in time all relevant RAP File data as provided on the public interface are stored for reporting.

4.13 Handling of reported errors in RAP In Files (Basic feature)

Comfone will check the correctness of the received rejections by validating the RAP In File and will follow up as applicable, depending on the type of error claimed to justify the rejection and any invalid rejections will be disputed as described hereafter.

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4.13.1 TAP File Re-sending (Basic feature) In case any missing TAP File has been reported by the RAP File, Comfone will follow up depending on original file availability: If TAP File Available, TAP File Re-Sending Process is automatically triggered If TAP File is not available (i.e. never received from Customer), the issue is already known due to internal file tracking process. In this scenario, Notification File can be generated on Customers request

4.13.2 Fatal RAP Handling (Basic feature) In case a Fatal Error has been reported by the RAP File, the validity of Fatal Error reported is checked by DC Operational Team. Valid rejects will be repaired by DC Operational Team and the repaired TAP File will be forwarded to Roaming Partner. Invalid rejects will be disputed. 4.13.3 Severe RAP Pre-process & Severe RAP Handling (Basic feature) In case Severe Errors have been reported by the RAP File, the content of the RAP File is correlated to the original CDRs sent out in the corresponding TAP File on public interface and the validity of each Severe Error is checked by DC Operational Team. Invalid rejects will be disputed. Valid rejects will be treated according to Customers requirements in one of the following ways: CDRs will be repaired by Comfones DC Operational Team and forwarded to Roaming Partner by merging them into the first subsequent TAP File CDRs will be forwarded to the Customer by means of RAP File on private interface or copy of the original RAP File

4.14 RAP Dispute Process (Basic feature)

Any invalid reject will be disputed by DC Operational Team according to Dispute & Escalation Process defined by GSMA Customer involvement may be required in case dispute cannot be resolved, e.g. lack of cooperation on roaming partners side

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5 DC features related to TAP In / RAP Out process flow

The following features are available in the TAP In / RAP Out process flow:

5.1

TAP File Pre-fetch & TAP File Information Collection (Basic features)

This is the first step of the TAP In process, consisting of the initial upload and pre-processing of the TAP File received on the public interface. At this point in time all relevant TAP File data as provided on the public interface are stored for reporting.

5.2

TAP File Validation (Basic feature)

All TAP In files are subject to data validation. Comfone validation engine supports all standard validation rules defined by TADIG and allows very flexible configurations. For example, on Customers request, each particular roaming destination can be configured with a specific set of validation rules to be applied to the related files. 5.2.1 IOT Check (Basic feature)

Amongst a set of Data Validations, Comfone verifies that the applicable IOT has been used to consistently and correctly rate each call event detail included in all TAP files. IOT Check applies by default to all roaming traffic and it is configured according the IOT information provided by the Customer as applicable for each specific roaming partner.
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5.2.2

Exchange Rate Check (Basic feature)

Comfone validates that the execution of the exchange rate conversions in each TAP file is compliant with the applicable rules defined by GSMA. 5.2.3 Duplicate Check (Basic feature)

Comfone performs a check to detect any duplicate records within the same file and across all files for both inbound and outbound roaming traffic, over a 45 days period by default. Different periods can be supported on Customers request.

5.3

RAP File Generation (Basic feature)

Errors detected on incoming TAP files from the Customers Roaming Partners will be treated according the standard Rejects & Returns process defined by the GSMA. Special requirements from the Customer can be implemented on request as optional features with a high degree of flexibility. For example, the Customer may request to by-pass one or more specific errors (as an exception or permanently), for a specific roaming relation.

5.4

RAP File Information Collection & RAP File Exchange (Basic features)

Before forwarding the RAP File to the Roaming Partner (or its DCH) on the public interface, the relevant information of the RAP File, including File Delivery Log, are stored for reporting purpose. An automatic File Re-transmission will be triggered in case of detected transmission failure. The reception of the acknowledgement file will be then monitored according to the applicable timescale and its absence will trigger the applicable troubleshooting procedure.

5.5

RAP File Pre-fetch (Optional features)

On Customers request, the RAP Out Process can also be supported on the private interface. This applies in case the Customer wants to operate directly the creation of additional RAP Out files. Should this be the case, separated RAP File sequences will be maintained on the private and the public interface respectively. The operational details will be defined and agreed during the implementation phase.

5.6

RAP Dispute Process (Basic feature)

Any dispute on RAP Out Files received from the Roaming Partner or its DCH will be managed by the DC Operational Team according to Dispute & Escalation Process defined by GSMA. Customer involvement may be required in case dispute cannot be resolved, e.g. lack of cooperation on roaming partners side

5.7

TAP File Special Processing (Optional features)

Comfone can provide special processing to support special scenarios as required by the Customer, for example IMSI Splitting, Roaming Hubbing or Network Extensions. The optional features most commonly used are described hereafter. Additional features can be made available on request.
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5.7.1

TAP File Split (Optional feature)

The TAP File Split feature allows splitting a single input TAP File into several output ones, based on individual IMSIs or IMSI ranges. This feature could be used to support for example a dual IMSI Solution. 5.7.2 TAP File Merge (Optional feature)

The TAP File Merge feature allows combining several input TAP files into a single output one. This feature could be used for example to merge the TAP output streams of two independent billing platforms.

5.8

TAP File Re-rating (Optional feature)

The re-rating feature supports re-rating of incoming TAP3 files, by either simply applying a percentage mark-up or by fully re-rating each call event detail. The Re-Rating feature offers the same flexibility as the Rating feature described above. Special re-rating requirements from the Customer can be implemented on request as optional features with a high degree of flexibility.

5.9

TAP File Standard Conversion (Optional feature)

When requested by the Customer, Comfone can provide the required down-conversion to the TAP3 release versions supported by the Customer, when different than the one of the TAP File received on the public interface from the Customers roaming partner. Conversion of TAP Files, supporting all existing TAP release versions as input and output Release version of converted TAP Files can be defined at roaming connection level

5.10 TAP File Forwarding (Basic features)

As last step of the TAP In process, TAP File is forwarded to the Customer on the private interface. An automatic File Re-transmission will be triggered in case of detected transmission failure.

5.11 TAP File Customised Conversion (Optional feature)

Comfone supports conversion of Incoming TAP3 Files into any Customised File Format. A number of predefined template driven conversions are already available, like conversions of TAP3 data into text, CSV and XML formats. Customer specific file formats can also be implemented, when required.

6 Additional features
6.1 TAP File Tracking and TAP File Schedule Monitoring (Basic features)
The purpose of TAP file tracking is to monitor missing TAP files. Comfone checks that all files from the customers roaming partners arrive according to the applicable schedule defined for each roaming relationship. This also includes the generation of missing file reports or missing file events and/or RAP files.
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In case TAP files are not received according to the agreed schedule, the roaming partner will be contacted and the problem will be managed until its resolution.

6.2

Resending TAP files on Request of the Customer (Basic feature)

If requested by the Customer, Comfone can re-transfer TAP files that were already processed for a period of up to six months from the moment the TAP file was processed.

6.3

Storage and Availability of Processed TAP files (Basic features)

All TAP files and related reports are stored online for a period of six months for inquiries, duplicate call record check, reports and resending or retransmission. The TAP files are stored in their original format for one year in a separate archive.

6.4

Fraud Detection & HUR (Optional features)

If agreed with the Customer, Comfone can still support the creation and the distribution of High Usage Reports (HUR) according to GSMA standards. Furthermore, Comfone can provide the Customer with consolidated HUR, where high usage by individual IMSIs is monitored in all Customers roaming destinations (multi-network HUR) based on incoming TAP files data.

6.5

Test SIM Card Administration (Optional feature)

The test SIM card administration application is a data base solution which enables the customer to easily keep track of its test SIM cards and monitor the usage of the cards. The application can be accessed through the Internet. The SIM card data such as MSISDNs and IMSIs are stored and configured according to the customer's requirements. The customer is able to administrate data, insert new cards and assign test cards to operators with whom he wishes to test and uses the benefits of the SIM card administration tool without having to re-enter already existing data. The initial upload of SIM data can be achieved via a CSV file additional management of the information can be done using an online interface. Usage information of the cards is provided via our online reporting system.

7 Training
Comfone can provide different types of training to better accommodate specific customer needs, varying from on-line training sessions to on-site ones. Specific training sessions can be provides based on customer requirements.

8 Implementation and Support

8.1 Implementation of the DC Service
The Data Clearing Team will provide professional support before, during and after the implementation of the DC Service. In general, the following activities will be required:
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Activity Planning Setup of the connectivity (VPN-Link to Comfone DC Platform) DC Platform Configuration (Roaming Connections & IOTs); Special PMNs requirements/implementations Inbound Roaming Integration Tests (with live TAP files from DC customer) Outbound Roaming Integration Checks (with live TAP files from DC customer) Comfone will define together with the Customer a tailor-made implementation plan, specifically defined to fulfil the requirements of the applicable DC environment of the Customer.

8.2

Migration from another DCH

The migration will be executed according to the standard Data Clearing House Migration Process defined by GSMA. The following diagram depicts the applicable timelines:

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8.3

DC Helpdesk & Support Centre

Comfone provides a DC Helpdesk & Support Centre, where the Customer can log on and open tickets by asking questions, requests or raising issues. By means of the DC H&SC, the Customer will have full visibility regarding any open issues and will also be able to track the related progress for issued tickets until full completion, as achieved by Comfone DC Support Centre, operated 24 hours a day, 365 days a year by qualified personnel.

9 Security and Quality Assurance

In order to guarantee the appropriate security and quality Comfone has implemented strict rules for escalating reported problems, monitoring operations and development. Comfone is using secure storage and a second site for keeping backups to ensure data integrity and disaster recovery. To ensure uninterrupted service the DC processing system consists of a processing machine and a hot stand by. In case of problems with the active machine the hot stand by machine takes over the processing. All other components of the system are also duplicated (disks, modems, network adapters etc.). The DCH processing system is located in a specially secured building, e.g. access only to specially authorized personnel, uninterrupted power supply, automatic fire extinguishing equipment, etc.

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10

Comfone Pulse - Connectivity Platform

Comfone Pulse is the sophisticated Comfone connectivity platform, reporting tool and online community portal than provides the Client Operator with access to all Comfone Services Apps, like Hubbing, Signalling, GRX, Data and Financial Clearing and may others.

Comfone news and service specific information are published in the Comfone Feed section, whilst Comfone Contacts section can be used to swiftly get in touch with relevant Comfones representatives. Comfone Service Apps are automatically activated according to the services provided to the Client Operator. All other Service Apps are also available in Demo mode. Comfone Service Apps are fed with data from the relevant systems and can provide a large variety of interactive reports with different levels of aggregation and granularity Pulse reports consist of a combination of graphics and tables, with embedded functionality to easily export them in Excel format or .CSV format (tables only) for further analysis.

Comfone AG Nussbaumstrasse 25 P.O. Box CH-3000 Bern 22 Switzerland Confidential

Carried out Date of distribution Version www.comfone.com

MM 25.10.2012 4.2

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Comfone Data Clearing

Service Description

Comfone Pulse can be accessed securely from any common Web browser, as all data are encrypted using SSL security (https).

10.1 Data Clearing App

The Data Clearing App is an intuitive, self explanatory and easy to use application, providing the Client Operators with access to all relevant data clearing information by means of large variety of interactive reports.

The data clearing information made available directly from the DC System are continuously updated by means of periodically data feeds, thus allowing the Client Operator to follow the execution of the different DC activities almost in real time.

Comfone AG Nussbaumstrasse 25 P.O. Box CH-3000 Bern 22 Switzerland Confidential

Carried out Date of distribution Version www.comfone.com

MM 25.10.2012 4.2

22/22