AssessmentRubricforComplaintLetter

Excellent Includesall requirementsfora complaintletter. Contentiswell organized. Problemandrequest arepresentedina constructive manner.Requestis reasonable. Sentencesand paragraphsare complete,well constructedandof variedstructure. Therearenoerrors ingrammaror spelling. Therearenoerrors incapitalizationand punctuation. Typingorwritingis legiblewithno distracting corrections. Documentisclean andneatwithno wrinkles.

Good Includesallthe requirementsfora complaintletter. Content isorganized. Problemandrequest arestatedwithan appropriatetone. Requestis reasonable. Allsentencesand paragraphsare completeandwell constructed(no fragmentsorrun ons). Thereare12errors ingrammarand/or spelling. Thereare12errors incapitalizationand punctuation. Typingorwritingis legiblebutthereare 12distracting corrections. Documentis generallycleanbut hassomefoldsor wornedges.

Satisfactory Includesthe requirementsfora complaintletterbut couldbebetter organized. ToneOR reasonablenessof requestcouldbe improved. Mostsentencesand paragraphsare completeandwell constructed.Afew needsomework. Thereare34errors ingrammarand/or spelling Thereare34errors incapitalizationand punctuation.

NeedsImprovement Doesnotinclude manyelementsofa complaintletter. Contentispoorly organized. Toneisthreateningor otherwisenegative. Requestis unreasonableOR unclear Manysentences and/orparagraphs needwork

Elements& Format

Tone

Sentences &Paragraphs

Grammar &Spelling

Therearemorethan 4errorsingrammar and/orspelling.

Capitalization &Punctuation

Legibility

Neatness

Therearemorethan 4errorsin capitalizationand punctuation. Typingorwritingis Typingorwritingis marginallylegibleOR notlegibleORthere thereare34 aremorethan4 distracting distracting corrections. corrections. Documentisslightly Documentisvery crumpledorstained. crumpledorstained.

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