A PROJECT REPORT ON A STUDY ON TRAINING PROGRAM WITH REFERENCE TO PARK PLAZA

Submitted to Mysore University in Partial fulfillment of requirement for the award of

MASTER OF BUSINESS ADMINISTRATION BY NIKITA PINCHA REG.NO. 11MB6058 UNDER THE GUIDENCE OF Ms. USHA RAO
Department of Management C.B. Bhandari Jain College

C.B.BHANDARI JAIN COLLEGE

#84, Shankarpuram, K.R. Road, Bangalore-560004 2012-2013

STUDENTS DECLARATION
I hereby declare that the project report entitled A study on Training Program at Park Plaza is based on the original study conducted by me as per requirements of the curriculum for the degree of MBA course of Mysore University for the academic year 2012-2013 and submitted to C.B.Bhandari Jain College. Bangalore

I also declare that this project is the result of own endeavour and has not been presented to any university or institution for the award of a degree / diploma / fellowship or other similar title or prizes.

DATE: Place:

Nikita Pincha Reg.No.11MB6058

ACKNOWLEDGEMENT
Thanking may just be a formality, but if done inwardly, it surely reflects your noblest thoughts within. - LOUIS PHILIPS II I would like to sincerely thank people without the help of whom the completion of this project who had been difficult or virtually impossible.

I acknowledge my deep sense of gratitude to Mrs Sumanta Chakraborty, Human Resource Manager of Park Plaza for giving her full corporation and support to successfully complete this project.

I express my sincere thanks to Prof. Asha Ganesh, Principle of C.B.Bhandari Jain College for her encouragement and support. Also I would like to thank Ms.Usha Rao, faculty (Management Dept) of C.B.Bhandari Jain College for her noble guidance and supervision and for her many helpful ideas which were a source of constant motivation to act with quality.

Finally, I would like to thank my parents and my friends who motivated and supported me directly or in indirectly in the completion and execution of this project work.

Date:
Place:

Nikita Pincha
Reg.No.11MB6058

INDEX
CHAPTER NUMBER 1 2 3 4 5 6 CONTENTS PAGE NUMBER 1-2 3 - 26 27 - 44 45 61 62 65 66 70

LITERATURE REVIEW INTRODUCTION INDUSTRIAL PROFILE COMPANY PROFILE TRAINING AT PARK PLAZA RESEARCH DESIGN TITLE OF THE STUDY PLACE OF THE STUDY STATEMENT OF THE STUDY OBJECTIVES OF THE STUDY RESEARCH METHODOLOGY

7 8 9 10

DATA ANALYSIS AND INTERPRETATION SUMMARY OF FINDINGS RECOMMENDATION CONCLUSION BIBLIOGRAPHY ANNEXURES

71 104 105 106 107 108

LIST OF TABLES
TABLE NUMBER 1 2 3 4 5 6 7 8 9 10 11 12 CONTENTS The Respondents View About The Participation In Training Program The Respondents Opinion About The Regularity Of Training Program The Respondents Opinion On How Frequntly The Training Program Is Conducted Ideal Environment For Training The Respondents View About The Facilities Provided During The Training Program The Incorporation Of Latest Aids And Techniques In Training Program The Conduction Of Training Program By Professionals, Training Institutions The Respondents View About The Training Program They Prefer The Effectiveness Of Training Program The Objectives Of Attending Training Session The Respondents View About The Techniques Of Training Program They Prefer The Methods Which Make The Respondents More Interactive The Contribution Of Colleagues, Unit Managers Etc In Improvement Of Skills The Respondents View If Training Is Always The Answer To Increase Organizational Efficiency The Respondents View About The Extent Of Benefit Of The Training Program The Respondents View If The Training Program Has Helped To Improve Compititiveness Or Increase Performance Production The Respondents View About Post Training Feedback 97 PAGE NUMBER 71 73 75 77 79 81 83 85 87 89 91 93 95

13 14 15 16

99 101

17

103

LIST OF GRAPHS
Table Number
1 2 3

Contents
The Respondents View About The Participation In Training Program The Respondents Opinion About The Regularity Of Training Program The Respondents Opinion On How Frequntly The Training Program Is Conducted Ideal Environment For Training The Respondents View About The Facilities Provided During The Training Program The Incorporation Of Latest Aids And Techniques In Training Program The Conduction Of Training Program By Professionals, Training Institutions The Respondents View About The Training Program They Prefer The Effectiveness Of Training Program The Objective Of Attending Training Program The Respondents View About The Techniques Of Training Program They Prefer The Methods Which Make The Respondents More Interactive The Contribution Of Colleagues, Unit Managers Etc In Improvement Of Skills The Respondents View If Training Is Always The Answer To Increase Organizational Efficiency The Respondents View About The Extent Of Benefit Of The Training Program The Respondents View If The Training Program Has Helped To Improve Compititiveness Or Increase Performance Production The Respondents View About Post Training Feedback

Page Number
72 74 76

4 5 6 7 8 9 10 11 12 13

78 80 82 84 86 88 90 92 94 96 98

14 15 16

100 102

17

104

CHAPTER-1

LITERATURE REVIEW

CHAPTER-2

INTRODUCTION

CHAPTER-3

Industry profile

CHAPTER-4

COMPANY PROFILE

CHAPTER-5

TRAINING AT PARK PLAZA

CHAPTER-6

RESEARCH DESIGN

CHAPTER 7

DATA ANALYSIS AND INTERPRETATION

CHAPTER 8

SUMMARY OF FINDINGS

CHAPTER-9

RECOMMENDATIONS

CHAPTER-10

CONCLUSION

BIBLIOGRAPHY

BIBLIOGRAPHY
o BOOK
ESSENTIALS OF HUMAN RESOURCE AND INDUSTRIAL RELATIONS MANAGEMENT

- P.SUBBA RAO

HUMAN RESOURCE MANAGEMENT - SHASHI.K.GUPTA

HUMAN RESOURCE AND PERSONNEL MANAGEMENT - ASHWATHAPPA

o WEBSITE:
WWW.GOOGLE.COM WWW.PARK PLAZA.COM WWW.WIKIPEDIA.COM WWW.CITEHR.COM WWW.HUMANRESOURCES.COM WWW.HRPROFESSOR.COM

ANNEXURE

QUESTIONNAIRE Dear sir/madam, I, Nikita Pincha, student of C.B.Bhandari Jain College Bangalore, pursuing M.B.A final year, is undertaking a study on The Training Program. I assure that all the information provided will be kept confidential and be used for academic purpose only. Thank You. RESPONDENTS PROFILE

1. Do you like participating in training program? a. Yes b. No

c. No response

2. Does the company conduct training program regularly? a. Yes b. No

3. How frequently is the training program conducted? a. Monthly b. Quarterly c. Half yearly d. Yearly

4. What is an ideal environment for training? a. Demonstrations b. Open space c. No response

5. Do you feel the facilities provided during the training program are? a. Satisfactory b. Not satisfactory c. No response

6. Has the training in your company incorporated the latest aids and techniques? a. Yes b. No

7. Regular training program is conducted by? a. Professionals b. Training Institutions

8. What type of training do prefer? a. On-the-job b. Off-the-job

9. Is the training program effective? a. Yes b. No

10. What is the objective of attending training session? a. To enhance knowledge b. To bring about attitudinal change c. To increase efficiency and knowledge d. To improve communication skills

11. What techniques of training program do you prefer? a. Lecture Method b. Conference/Demonstrations c. Seminars 12. What should the instructor do to make the session more interactive? a. Demonstrations b. Case study c. Role Playing d. Seminars

13. Who contributes the most to improve your skills? a. Colleagues b. Unit Managers c. Training Department d. Others

14. Do you think training is always the answer to increase organizational efficiency?

a. Yes b. No c. No response

15. To what extent has the training program helped to improve your professional knowledge a. Great Extent b. Certain Extent c. Not Helped

16. Has the training program helped you to? a. Improve competitiveness b. Increase Production Performance c. No response 17. Post training opinion of the respondents a. Excellent b. Good c. Helpful