Nicole Lavallee

272 Church Street. • Pascoag RI 02859 • 401.678.6840

Email: lavallee.nm@gmail.com
Seeking opportunities in the Information Technology field that will utilize my strong background experience in
software and hardware troubleshooting, Windows and Linux based systems configurations and networking
management.
COMPETENCIES
 Platforms: Windows , XP, Vista, 2000/2003/2008 Server; Active Directory; SQL 2000/2005; Exchange
2003; Debian, Ubuntu 8.04/8.10; Blackberry Enterprise Server; VMware Workstation; WSUS 2.0/3.0
 Software and Utilities: Ghost, Backup Exec; Symantec, McAfee; Microsoft Office 2003/2007, Visio
2003/2007, Project 2003/2007; PowerShell; EMC Email Xtender/Xaminer; Perfmon, TCPview, Process
Explorer; Trusted Link Windows; Barracuda Spam Filtering; ExBPA, ExTRA, MSBA.
 Networking: 802.11a/b/g/n, LAN, WAN, TCP/IP, DNS, DHCP, FTP, Telnet, WPA/WPA2/WEP
encryptions; VoIP (Avaya, & ShoreTel solutions)

CERTIFICATIONS & EDUCATION

MCP, MCDST, MCTS: VISTA CONFIGURATION, MCITP: ENTERPRISE SUPPORT TECHNICIAN

COLLEGE:

ASSOCIATES OF APPLIED SCIENCE: IT SUPPORT SPECIALIST 2008-PRESENT

Community College of Rhode Island Warwick, RI

EMPLOYMENT HISTORY
IT SUPPORT SPECIALIST NOVEMBER 2008 - PRESENT
Ira Green, Inc. Providence, RI

Hired to bring networking and advanced technical skills in house, and reduce outsourcing for the company.
Providing technical support, as well as a guide for the implementation of a new VoIP solution, and design
of new network infrastructure. Administration of Active Directory, Exchange 2003 and Backup Exec
12.5D, and other Windows servers running business critical applications. Processed and resolved complex
issues involving a company critical applications, such as Trusted Link Windows (EDI) and SysPro.
Conducted performance analysis to resolve issues within the domain.

Key Projects and Accomplishments:

• IT lead for office move project, including making decisions of which hardware vendors, VoIP
vendor and design of network/server room
• Greatly increased the health and relability of the network infrastructure by implementing
Microsoft Best Practices.

IT TECHNICIAN SEPTEMBER 2008 – NOVEMBER 2008

Advanced Network Systems, Inc. Lincoln, RI

Recruited to work as an consultant and on-site technician support for the company’s client base. Provided
on-site and remote technical support for clients.

HELP DESK TECHNICIAN DECEMBER 2007 – SEPTEMBER 2008

Wayne J. Griffin Electric, Inc. Holliston, MA

Recruited to provide technicial support for corporate office, four remote offices and 200+ job sites.
Managed all telecommunications within the company, as well as a BES administration. Setup and deployed
all new workstations and laptops using Symantec Ghost. Administered and resolved issues within
Barracuda for spam filtering.

Key Projects and Accomplishments:

• Deployed and resolved issues with EMC’s Email Xtender/Xaminer software.

• Organized and implemented a system to manage all IT related inventory and licensing.
• Created a “User Computer and Technical Guide” for the company with extensive documentation
of key applications used within in the company.