Sabine H.

Ward
sbnward@gmail.com www.linkedin.com/in/sabineward/ Cell 210-776-2941 125 Circle Six Drive, La Vernia, TX. 78121 Objective: Energetic, dynamic, flexible, adaptable Human Resources professional seeking Human Resources position.

SUMMARY OF QUALIFICATIONS:

Human Resources professional with extensive experience in personnel management and administrative support for large organizations. Partnered with management to develop or implement personnel policies and procedures to achieve optimal outcome. High level of interpersonal skills to handle sensitive and confidential situations and documentation. Excellent verbal and written communications skills. Experience with hiring process, onboarding, benefits, compensation, and workforce development. Thorough knowledge of office administration procedures and Microsoft Office Suite.

PERSONNEL MANAGEMENT:

Managed a team of 25 employees, provided counseling and direction to staffs, reviewed complaints and provided resolutions on various issues such as work place relations, promotions, pay issues, harassment, EEO complaints, policies and procedures.

Instructed over 1700 offenders in and maintained control and discipline of diverse areas.

ADMINISTRATION:

Prepared and maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions. Provided administrative/clerical support for a correctional facility with over 1700 offenders.

Exemplified outstanding service for dental clinic patients by stepping into the administrative role due to unanticipated absence of staff member. Maintained, accounted for and protected the confidentiality of over 2500 patients dental records with no deficiencies or compromise. Maintained records of equipment, supplies and other items. Resolved and referred a range of administrative problems and inquires. Supervised record keeping, prepared activity reports and controlled the requisitioning, storage and inventory of equipment and supplies.

CUSTOMER SERVICE:

Provided product knowledge to hundreds of customers daily in a retail setting. Handled returns and complaints graciously and effectively. Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Collaborated with associates to achieve stores sales plan, excellent customer service, and product knowledge and follow through.

WORK HISTORY:

Dental Assistant, Dr. Beltrane D.D.S, 2007-2008 Sales Associate, Army&Air Force Exchange Service, 2004-2006 Correctional Officer, Dr. Lane Murray Unit, 2001-2004 Shift Manager, Mc Donalds, 2000-2001

EDUCATION:

Bachelor of Applied Science, Business Administration and Human Resource Management Wayland Baptist University, May 2013 Associate of Liberal Arts San Antonio Community College, December 2011 Dental Assistant Certificate, Academy of Healthcare Professionals, San Antonio, Texas, September 2007