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RESIDENTS MAGAZINE
SUMMER 2013
In this issue: Derwenthorpe strikes gold, John Kennedys mission to tackle the crisis in
UK care homes, home improvements, a soldiers return, focus on New Earswick
Services | Information | Features | Housing | Events | Community | Contacts
OAR-SOME!
Rowntree Rafters take on
the Dragon Boat Race
Services | Information | Features | Housing | Events | Community | Contacts Services | Information | Features | Housing | Events | Community | Contacts
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Derwenthorpe 3
News 4
John Kennedys care home
inquiry 5
Community round-up 6
Day in the life 7
Service and home improvements 8
A soldiers return 9
Tackling poverty today 9
Focus on New Earswick 10
Staff contacts 11
Park life 12
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Our team of rowers the Rowntree
Rafters took to the River Ouse
again in July for the York Dragon
Boat Challenge.
The Rafters finished 30th out of 36
teams and have so far raised 885
for charities including CareCent.
The Rafters stayed afloat and did us
proud on a hot day against the likes
of the Army and York Rowing Club.
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JRHT News is your new magazine from the Joseph
Rowntree Housing Trust, designed to keep you up to date
with what were doing and to tell other residents what
youre doing in your community.
JRHT News replaces Trust News, which weve been sending to you for many years.
When we asked what you thought of Trust News, you gave us some very helpful
feedback. Weve kept the things you liked, and added some of the features you
wanted to see:
You wanted us to keep including our staff contact details so we have.
You wanted to see more stories about our staff and what they do see our new
Day in the life feature, for example.
You wanted stories and pictures from across our communities weve tried to
do that but always need you to send us your news and photos.
You felt we could improve the layout, structure and the quality of the pictures.
Your new magazine has a balance of short stories and longer features, all written
in plain English.
Weve also looked at other housing associations magazines and have worked with communications professionals to make
sure youre getting the best possible magazine, at no extra cost.
The next edition of JRHT News will be available to download or view at www.jrht.org.uk and will no longer be posted
to all residents, unless you specifically contact us to request this method. Copies will also be available to collect from
The Garth, Folk Hall, Plaxton Court, Hartfields and all our sheltered housing schemes. If we have your email address
on our records, we will send you an email confirming that the latest edition of JRHT News is available to download,
with the appropriate link included. If you want us to continue to send JRHT News by post, please contact us so we can
update our records.
Please email your stories and photos to debbie.pemberton@jrht.org.uk. We can also accept handwritten articles and printed
photos if you send them to us at the Garth in New Earswick.
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Every 12 months, we are
required by law to service
any gas appliances owned
and installed by us in your
home. When we have done
your gas service, we must
issue you with a copy of the
latest safety check record.
We will contact you to
arrange the service at least
six weeks before the month
when your certificate
expires. Please try to be at
home when our engineer
calls. If you cant keep your
appointment, please call
us on 0800 5870211 to
arrange a time that suits you.
It is really important
that your annual check
is completed. If you
consistently refuse to let
the engineer in to complete
the servicing you are
breaching your tenancy
agreement and we would
take legal action.
starts with refreshments at
10.00am, and includes lunch
at 1.00pm.
To book your place, please
contact Michelle Atkins, tel.
01904 615905 or email
michelle.atkins@jrf.org.uk
JOHNS MISSION
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What do you think of care homes? Thats what
John Kennedy, our Director of Care Services,
wants to find out in the next year.
John has launched his
own inquiry into the
UKs care homes. Hell
be visiting care homes
and talking to residents,
relatives, friends, care
staff, managers, cleaners
and volunteers, and using
social media to engage
with people.
Ever since I first worked
as a care assistant in the
mid-1980s, care homes
have been in some kind
of crisis or turmoil, says
John. The issues are
the same now as they
were 30 years ago. The
pressures, though, are
growing more and more
acute as our society ages.
I want to find out what
we can do about it. I want
to get under the skin of
care homes in the UK
and discover what people
really think, what has to
change, what is good
and why.
How you can contribute:
on Johns Facebook page:
www.facebook.com/
CareHomeInquiry;
on Twitter, by tweeting
John at @JohnnyCosmos;
email john.kennedy@jrht.
org.uk;
by phone or letter at
Hartrigg Oaks.
Please dont name individuals
or care home providers on
Facebook or Twitter. If youre
concerned about a specific
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SUE HARRISON
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Sue is based at the Garth in New Earswick on the
main reception desk, so is essentially the face of
our Housing and Community Services. She has
worked at JRHT since June 1997.
I handle many other tasks
too numerous to list
Services | Information | Features | Housing | Events | Community | Contacts
Left: Sue gets a buzz from
her hobby.
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RINGING
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JRHT has a new telephone system,
which will improve our service to you
and save money.
The system makes it
easier to handle your
telephone query more
promptly and gives us
better information about
our customers and how
we are performing.
Whats different for you?
You will always hear a
welcome message before
your call is connected to
the relevant person. This
message will simply tell you
that you have reached the
Joseph Rowntree Housing
Trust and that calls are
monitored for quality and
training purposes.
When you hear this
message it does not mean
all our lines are busy,
so please wait until the
message has finished and
choose one of the three
options.
Why did we change the
system?
Our previous telephone
system was very old and
was giving us a number
of problems. Last year we
reviewed it and found a
new system that met the
needs of our different
teams and departments.
As well as wanting to
improve our service, we
wanted a system that
would reduce costs.
Although the new system
has meant significant
investment, we will
save on technical support,
maintenance and line
rental. This means the
system will pay for itself in
the first five years and save
us money after that.
PROPERTY
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This year, well be making
improvements to kitchens,
boilers, bathrooms and
windows in more than 300
properties, thanks to the
information we gained from
condition surveys at the end
of last year.
You can see the programme
for improvements in 2013 on
www.jrht.org.uk/help-and-
resources/modernisation-
and-improvement, where
there is also a leaflet telling
you what to expect.
Our staff will be working
with contractors from ESH
Property Services, Herbert
T Forrest and Keepmoat to
make these improvements.
Weve already started a
number of projects, including
preliminary visits to homes at
Rowan Place for replacement
bathrooms, and Rowan
Avenue for replacement
windows. We are continuing
our Energy Enhancement
programme to our solid wall
homes (replacing windows
and installing internal dry
lining).
If you are having any work
carried out to your home,
we will contact you first by
letter to tell you about the
work, then again to let you
know when the work will
commence.
Painting
Our newly recruited
painters (see page 10) and
contractors are painting a
large number of properties
in New Earswick this year
and next.
So that we can decorate
your home, our joinery
team will need to carry
out repairs to windows
and doors. If your home
is on the programme for
this year, we will contact
you by letter with more
information.
We have already started
working on a number of
areas within New Earswick,
including Lime Tree Avenue,
White Rose Grove and
Sycamore Place.
If you have any other
queries about the
improvement plan or
painting programme, please
contact our Customer
Services Team on 0800
587 0211.
We will also be posting
updates on Facebook pages
where possible.
26%
15%
24%
35%
REPAIRS: THE NUMBER OF JOBS
COMPLETED SINCE JANUARY IS 4,600
A BREAKDOWN OF HOW THEY WERE COMPLETED
BY PRIORITY.
EMERGENCY (24 HOURS) URGENT (7 DAYS) PLANNED ROUTINE (31 DAYS)
Services | Information | Features | Housing | Events | Community | Contacts
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The year was 1918 and
the war that would end all
wars had come to an end.
My grandfather, James
Flanagan, returned to his
home town of York and
unlike many others of his
generation he returned to a
guaranteed job back at the
Rowntree factory, where
he had worked before
volunteering to serve his
country. He returned a
shadow of his former self
having inhaled mustard gas
in the trenches, his lungs
would never fully recover.
Sadly, in 1928, James wife
Margaret died prematurely,
leaving behind two small
daughters, Margaret aged
eight and Mary aged
six. In an age before the
welfare state, the outlook
for the two small girls
looked bleak but because
of the forward thinking of
Rowntree management my
grandfather was able to take
part of his pension provision
A SOLDIERS RETURN
By Philip Creaser, Peripatetic Manager
Services | Information | Features | Housing | Events | Community | Contacts
and two years leave of
absence. He was able to
keep the family together
knowing the girls would be a
little more responsible when
he returned to work.
In 1938, my grandfather
died from the effects of
the mustard gas, leaving
his daughters once again
to face an uncertain future
as the Second World War
loomed, but the war was to
open up new opportunities
for women and both
volunteered for war work.
Margaret working on Halifax
bombers and Mary fuse
filling underground at the
Rowntree factory. After the
war, both girls married and
had families and had long
and fulfilled lives.
Today JRF is still at the
forefront of social care
and the effects of poverty
on the family, and while
poverty may be measured
differently today the
effects on families are
much the same. I will
always be grateful for the
philanthropy shown to my
grandfather, as without it
life may have turned out
very differently.
TACKLING
POVERTY C|/+
Together, the Joseph
Rowntree Foundation
(JRF) and JRHT want
to be an anti-poverty
organisation for the
benefit of our residents
and employees, and to
reduce poverty across
the UK.
JRHTs aim is that no
households should be
in arrears and therefore
facing eviction because
they do not have enough
money.
We recognise that no
two households are the
same and that we will
need to use a personalised
approach to meet peoples
differing needs.
Working closely with
residents, we will do
what we can to prevent
households getting to the
stage where eviction is the
only solution, but we will
need your help, time, co-
operation and suggestions
to help us achieve this.
If you would like to help
us to do this, please
contact Sally Houghton,
tel. 01904 750700.
We will focus on:
increasing peoples
income;
improving their access
to well-paid jobs;
reducing their costs;
helping residents to find
and manage affordable
credit if they need it.