The Emergence of Digital Mailbox Services

Moving Beyond Online Bill Consolidation in the U.S.

Production Printing & Media

> > W ho i s u s i n g a m a i l c o n s o l i d a tion service today? Who plans to? > > W hi c h f e a t u re s a re m o s t i m p o rtant? Least important? > > W ha t a re c o n s u m e r c o n c e r n s around these services? > > W ha t d o b i l l e r s t h i n k a b o u t t h ese services? Do they plan to partner? > > W ha t i s t h e o p p o r t u n i t y f o r m arketers and customer communications? > > W ho a re t h e k e y p l a y e r s i n t h i s market? How do they compare? > > W ho a re s o m e o f t h e i n t e r n a t i onal players? > > What is the current market size for these services and what will the market look like in 2015? > > W ha t i s t h e i m p a c t o n t r a d i t i o nal transactional mail and print volume? > > W ha t a re t h e c h a n n e l i m p l i c a t ions for the future? > > H o w w o u l d n e w e n t r a n t s i m p a ct the market landscape?

A Multi-Client Study

the emergence of digital mailbox services: moving beyond online bill consolidation in the U.S.

A s a t e s t a m e n t t o i t s re l e v a n c e i n a m o v e m e n t t o w a rd p a p e r l e s s c o m m u n i c a t i o n s , t h e s e c u re d i g i t a l m a i l b o x s e r v i c e s c h a n n e l i s re c e i v i n g a t t e n t i o n f ro m h i g h p ro f i l e i n v e s t o r s a n d F o r t u n e 5 0 0 c o m p a n i e s a l i k e . I n f a c t , I n f o Tre n d s e x p e c t s t h i s m a r k e t t o g ro w t o 2 b i l l i o n d o c u m e n t s b y 2 0 1 5 . A n y c o m p a n y i n t h e b u s i n e s s o f e n a b l i n g c u s t o m e r c o m m u n i c a t i o n s b i l l e r, d i re c t m a r k e t e r, s e r v i c e p ro v i d e r, o r v e n d o r s h o u l d b e c l o s e l y m o n i t o r i n g g ro w t h i n t h i s c h a n n e l a n d d e v e l o p i n g a s t r a t e g y a ro u n d i t .

>> I n t ro d u c t i o n
Info Tre n d s re s e a rc h s h o w s t h a t a b o u t 1 5 % of c o n s u m e r b i l l s a n d s t a t e m e n t s a re s e n t excl u s i v e l y t h ro u g h e l e c t ro n i c m e a n s i n t h e Unit e d S t a t e s , a n d t h i s s h a re i s e x p e c t e d t o reach 36% b y 2 0 1 5 . I n f o Tre n d s u p d a t e d p a p e r l e s s deliv e r y f o re c a s t i s m o re a g g re s s i v e t h a n l a s t year s d u e i n p a r t t o t h e e n t r a n c e o f d i g i t a l mail b o x s e r v i c e s s e c u re d e l i v e r y s e r v i c e s that p ro v i d e f u n c t i o n a l i t y b e y o n d t r a d i t i o n a l bill c o n s o l i d a t o r s . Digital mailbox services announced and available in the U.S. today include doxo, Manilla, Volly, and Zumbox. These companies are rapidly building business partnerships and consumer relationships. While there is no question that these services will have an influence on paperless de livery and payment, the real question for service bureaus, billers, financial institutions, the Postal Service, and digital mailbox service providers, is how quickly they will impact the market.

>>W h o S h o u l d S u b s c r i b e ?
>Vendors and Service Providers
You hav e t h r i v e d o ff o f t h e p r i n t a n d m a i l b u s i n ess, but it is cru c i a l t o l o o k t o w a rd f u t u re o p p o r t u n i t i e s within emergin g c h a n n e l s . T h i s s t u d y w i l l p ro v i d e i n s i ght into the sup p o r t y o u r c u st o m e r s re q u i re i n t h i s c h a n nel and pro v i d e s t r a t e g i c s u p p o r t re g a rd i n g h o w t o move forward w i t h i n i t i a t i v e s i n t h i s s p a c e .

>>Market Research
InfoTrends study methodology encompasses primary and secondary research, coupled with analysis of market news and trends in the United States and abroad.

>Consumer Survey
1,528 web-based surveys of residents of the United States who were at least age 18 and the primary person responsible for household mail management.

>Enterprise Organizations
Your we b s i t e re p re s e n t s o n e m o re l o c a t i o n t h a t custome r s h a v e t o v i s i t i f t h e y g o p a p e r l e s s . F o r custome r s w h o s e e k a n a l t e r n a t i v e , w h a t o t h e r options are you p ro v i d i n g t h e m w i t h ? T h i s s t u d y w i l l s p ecifically review t h e s e c u re d i g i t a l m a i l b o x s e r v i c e s c h a n nel and help yo u d e c i d e w h i c h s e r v i c e s w i l l b e t h e b e s t fit inter na l l y a n d m o s t re l e v a n t t o y o u r c u s t o m e r s needs.

>Business Survey
301 web-based surveys of businesses in the United States, including coverage of the financial, gover nment, healthcare, insurance, retail, telecommunications, travel, and utility markets were examined. Respondents had a vested interest in customer communications with half most familiar with billing operations, and half most familiar

>>Ob j e c t i v e s
This stu d y p ro v i d e s a n s w e r s t o q u e s t i o n s s u r ro u nding the sec u re d i g i t a l m a i l b o x s e r v i c e s m a r k e t f ro m the perspec t i v e o f : > > > > > Consumers Billers P r i n t a n d M a r k e t i n g S e r v i c e P ro v i d e r s Ve n d o r s Corporate Enterprises

with marketing.

>In-depth Interviews
25 in-depth phone interviews with billers, direct marketers, mailers, technology vendors and service providers to complement the quantitative research. These interviews have been aggregated to reveal macro trends related to the secure digital mailbox services market.

Primary o b j e c t i v e s i n c l u d e : > C u r re n t s t a t e a n a l y s i s o n d i g i t a l m a i l b o x services > R e v i e w o f t h e k e y p l a y e r s i n t h e U n i t e d S tates a n d i n s i g h t f ro m a b ro a d > M a r k e t s i z i n g a n d f o re c a s t ( 2 0 1 0 - 2 0 1 5 ) > S c e n a r i o p l a n n i n g a n d s t r a t e g y re c o m m e ndations

>Secondary Research
InfoTren d s h a s t h o ro u g h l y e x a m i n e d e x i s t i n g m a rket informat i o n o n k e y a p p l i c a t i o n s , m a r k e t s e g m e n ts, competi t o r s , a n d p ro d u c t c a t e g o r i e s u s i n g a variety o f s o u rc e s , in c l u d i n g i n d u s t r y trade as s o c i a t i o n s , g o v e r n m e n t a g e n c i e s , publishe d i n d u s t r y re p o r t s , t r a d e a r t i c l e s , industry d a t a b a s e s , c o m p a n y We b s i t e s , a n d o t h e r sources ( i n c l u d i n g v e n d o r w h i t e p a p e r s , u s e r g ro ups, a nd rese a rc h re p o r t s ) . I n f o Tre n d s a l s o l e v e r a g e s research i t h a d p re v i o u s l y p u b l i s h e d a s p a r t o f i t s continuo u s c o n s u l t i n g s e r v i c e s a n d re s e a rc h .

paperless delivery of transaction documents to consumers via digital mailboxes

> Cross-tabulations of the survey results for additional analysis of key questions and market segmentation (e.g., vertical market insight)

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>>Terms and Conditions

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Although reasonable efforts have been made by InfoTrends to ensure the completeness and accuracy of the information contained in written and oral

>Forecast Development
By comb i n i n g t h e q u a l i t a t i v e re s e a rc h w i t h t h e quantita t i v e i n t e r v i e w s , s e c o n d a r y re s e a rc h , a n d e xisting i n t e r n a l i n f o r m a t i o n i n a d j a c e n t m a r k e t s, InfoTren d s h a s c o m p i l e d a c o m p l e t e e v a l u a t i o n of the digital m a i l b o x s e r v i c e s m a r k e t , i n c l u d i n g a c u r rent state an d l o n g - t e r m o u t l o o k .

reports in connection with this study, no liability can be accepted by InfoTrends for the results of any actions taken by the client in connection with such information, opinions, or advice.

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>>Analysis & Project Deliverables

InfoTren d s p ro f e s s i o n a l s t a ff h a s p e r f o r m e d a n e xtensiv e a n a l y s i s o f t h e re s e a rc h t o d e v e l o p a n understa n d i n g o f t h e o p p o r t u n i t i e s a n d i s s u e s surround i n g d i g i t a l ma i l b o x s e r v i c e s i n t h e U n i t e d S tates. S u b s c r i b e r s w i l l re c e i v e : > Exec u t i v e S u m m a r y a d d re s s i n g k e y i s s u e s , find i n g s , a n d o v e r a l l re c o m m e n d a t i o n s

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Confidentiality
InfoTrends will use its best efforts to ensure that any confidential information obtained about the client and its business is not, unless agreed otherwise in advance, disclosed to any third party without the prior written permission of the client. InfoTrends retains the right to re-use any non-proprietary information as part of its ongoing anal ysis of the digital mailbox services and printin g and publishing industries.

> Deta i l e d w r i t t e n re p o r t w i t h t e x t , c h a r t s , a n d grap h s a d d re s s i n g t h e o b j e c t i v e s o f t h e s t u d y

> Pow e r P o i n t s l i d e s c o n t a i n i n g a l l s u r v e y c h a r t s > Mark e t s i z i n g a n d f i v e y e a r f o re c a s t o f

>>A u t h o r i z a t i o n F o r m
Any company in the business of enabling customer communications b i l l e r, d i r e c t m a r k e t e r, s e r v i c e p r o v i d e r, o r v e n d o r s h o u l d b e c l o s e l y monitoring growth in the secure digital mailbox services channel and developing a strategy around it.
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I n c l u d e s: - Wr i t t e n R e p o r t - P o w e r P o i n t P re s e n t a t i o n - D a t a Tab u l a t i o n s

S u b s c r i b e r s m a y a l s o i n c l u d e t h e f o l l o wing options with their report package:

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I n f o Tre n d s i s t h e l e a d i n g w o r l d w i d e m a r k e t re s e a rc h a n d s t r ategic c o n s u l t i n g f i r m f o r t h e d i g i t a l i m a g i n g a n d d o c u m e n t s o l u t i ons industry. We p ro v i d e re s e a rc h , a n a l y s i s , f o re c a s t s , a n d a d v i c e t o h e l p clients u n d e r s t a n d m a r k e t t re n d s , i d e n t i f y o p p o r t u n i t i e s , a n d d e v e l op strategies t o g ro w t h e i r b u s i n e s s e s .

Headquarters U.S. 97 Libbey Industrial Parkway We y m o u t h , M A 0 2 1 8 9 USA +1 781 616 2100 i n f o @ i n f o t re n d s . c o m E u ro p e I n f o Tre n d s L t d 9 6 0 C a p a b i l i t y G re e n L u t o n , B e d f o rd s h i re United Kingdom, LU1 3PE +44 (0) 1582 635048 e u ro . i n f o @ i n f o t re n d s . c o m Japan H i ro o O ff i c e B u i l d i n g 1 - 3 - 1 8 H i ro o S h i b u y a - k u To k y o 1 5 0 - 0 0 1 2 Japan +81 3 5475 2663 i n f o @ i n f o t re n d s . c o . j p

production printing & media