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S165
Nowadays, people's widespread opinions about ISO 9000 certifications can be summarized as: less 'added value' after years of application; reduced effectiveness of third-party audits due to growing complexity in all business processes; formal aspects dominate; higher effectiveness and efficiency of internal audits, management reviews and process improvement activities by the use of competent 'insider' auditors of the companies; certification has noticeably reduced relevance in customer relationship; certificate only in the phase of tenders and bids as formality requires; second-party customer relationships of higher value; market requirements overshoot the ISO standard; company seeks to differ against global competition. Management asks for more added value from the certification procedure. In this case, the third party auditor has to act more as a partner, and not only as an inspector, able to detect the real problems and bottlenecks in a breakthrough to more improved business excellence.
The SMS
The SMS procedure is developed in accordance with module A of the 'global concept for testing and certification' of the European Union, today favoured in the field of product certification. General objectives are: promotion of the self-responsibility of companies and managers; strengthen partnership between the certifying body and the company's management; more flexibility by reorganizations, mergers, take-overs, cooperation or joint ventures; use of internal resources and the existent 'insider know-how' of the company; supplier's declarations as a common basis for assessment, verification and certification; concentration on the core management elements ISO 4.1, 4.14, 4.17; inclusion of different management aspects, e.g. quality (ISO 9000), environmental protection (ISO 14000), occupational health and safety, project management and European Foimdation for Quality Management assessments. The basic process elements of SMS are: validation/verification of a supplier's declaration that goes beyond the ISO 9000 requirements; the principle of differentiation; validation/ verification is based on observations and cooperation within the company's own activities to own and to improve its management system; use of assessed, qualified auditors and various internal controlling activities; the performance of random sampled joint audits together with audit teams from the company to gain confidence. If a certification basis is given, the traditional certificates can be issued or maintained. Preconditions needed to apply for an SMS procedure are: 3 years' successful operation of a quality management system certified by an accredited organization (no open discrepancies from ISO 9000, the requirements of ISO 9000 are completely fulfilled or exceeded); the company has an independent quality manager reporting directly to the chief executive officer; qualified assessed auditors execute the internal audits; the lead auditor is sufficiently independent from the organization or process being audited. It is of great advantage if the company and the certification body have already worked together for several years and have gained a high level of confidence in each other.
S16 6
D. MANGELSDORF
(documents, data, objects); internal communication and training of all employees; the annual audit plan is given to the certification body and a random sample for a joint audit is chosen; the certification body performs a joint audit together with auditors or audit teams of the applicant to gain confidence. In step 3 of the assessment procedure, the certification body: validates the applicant's management system by an assessment of the documentation of all internal audits and management reviews; assesses and verifies the supplier's declaration; assesses the auditors of the applicant; performs random interviews with company people and managers, relating to the supplier's declaration, given goals and objectives, improvement programmes and the internal audits and management reviews; and, last but not least, participates in a regular management review of the applicant. In step 4 of the assessment procedure: the results of the assessment are documented in a report by the certifier; the company must take these results into consideration in its finished supplier's declaration, which on request can be verified; if there are any plausibility gaps or doubts, opportunities are given for additional audit activities. On request, certificates based on ISO 9000 or other certifiable standards can be issued, and are valid for 3 years. Additionally, a special diploma can be issued, demonstrating successful performance of the SMS procedures. The SMS procedure supports the integration of international management standards, evolutionary TQM activities and business management into one integrative management system.