customers do great work.

Alfresco is a platform that helps people do and share great work. We believe great work is fueled by great contentcontent that matters to you, your business and the world. We power and protect some of the worlds most valuable content and we make it available and actionable to you and your peers no matter where you are in the world.

PhenoPath, United States, Health Care Carlson Rezidor Hotel Group, United States, Business Services Ondeo Industrial Services, France, Business Services New York Philharmonic, United States, Nonprot University for the Creative Arts, UK, Education NASA, United States, Government TimoCom, Germany, Transportation The French National Gendarmerie, France, Government Edmonton Public Schools, Canada, Education Harvard Business Publishing, United States, Media The Church Pension Group, United States, Financial Services Grupo EULEN, Spain, Business Services

Leading case studies on the worlds best open source content platform.
In 2005, Alfresco disrupted the enterprise content management (ECM) market with a next-generation, open source platform for managing content. Today Alfresco has seven million users in 180 countries and manages 4 billion documents. In this book, we highlight how twelve customers from around the world are using Alfresco to: s )MPROVE DOCUMENT MANAGEMENT s %NABLE THEIR MOBILE WORKFORCES s &OSTER COLLABORATION s -ANAGE COMPLIANCE RECORDS s !UTOMATE BUSINESS PROCESSES s "UILD A CORE CONTENT REPOSITORY

While all the case studies highlight different challenges, our customers have many things in common such as major cost savings, data centralization and consolidation, more effective business processes and a faster time to market with their own customers and business partners. Learn how our customers are using Alfrescos powerful, secure, scalable and world-class solutions to do great work in mission-critical enterprise environments.

PhenoPath Laboratories provides screening, diagnostic, and prognostic testing services to hospitals, physician ofces, surgery centers, biopharmaceutical companies and research institutions throughout the United States.
PhenoPath adheres to many compliance regulations from the FDA and multiple other organizations. Every pathology sample requires many records and checkpoints to ensure compliance. Previously PhenoPaths process was manual and paper-driven with the use of a clipboard. Alfrescos solutions have enabled PhenoPath to streamline their entire practice to ensure better accuracy, and they can do it all on an iPad. Their on-time completion rates of standard operating procedure documentation went from two percent to 60 percent within weeks of implementation and 98 percent after six months.

With Alfresco we have gone from a paper-based process to a completely automated and mobile process that makes performing standard operating procedures assessments painless. Alfresco offers us a platform that is scalable and can grow to t our ongoing document management needs.
Scott Wirth Director of Programming and Technology Services PhenoPath Laboratories

Carlson Rezidor Hotel Group has over 1,300 hotels in 80 countries.

In the hotel business, its crucial for employees to be able to access hotel procedures, corporate policies and other important documents wherever and whenever. Over time, Carlson Rezidor Hotel Groups homegrown document management solution became inefcient which made accessing and working with this important content challenging. With Alfresco in place, their 15,000 users now experience improved document search, robust security, the ability to add metadata to documents, enhanced publishing capabilities and document lifecycle managementall which were must haves for their global operations.

Alfresco provides us with a exible and scalable repository for our documents and allows us to incorporate detailed metadata and security permissions. Users can easily search and nd the documents they need and we can set controls to ensure that the appropriate content is visible to individual users.
Tim K. Johnson, Team Lead Information Technology Development Carlson Rezidor Hotel Group

Ondeo Industrial Services (IS) offers innovative solutions that address the needs of the industrial management of water resources, treatment of raw water and the supply of processed water from the wastewater treatment centers.
Throughout France, Italy, the UK, Spain and the Benelux countries, there are expert teams in 65 mining sites working on various water services, including equipment monitoring and water testing and treatment. Ondeo IS leveraged the Alfresco platform for a secure, scalable and streamlined document management system to effectively manage the vast amount of critical documents accessible by their 400 employees.

In terms of storage space, Alfresco enables us to conne the disk space required and thereby limit our purchases of this kind of hardware. Furthermore, we consider it an advantage that the Alfresco solution is open source, even though we did not specify that requirement. This has turned out to be a real asset. The fact that we have not retained a proprietary system means that we have been able to introduce a solution which meets the specic needs of our business to perfection.
Daryoush Mikaili Head of Information Systems Ondeo IS

The New York Philharmonic is the oldest symphony orchestra in the United States and the third oldest in the world.
The New York Philharmonic Archives is one of the oldest and most important orchestral research collections in the world. It traces the entire history of the Philharmonic and its more than 15,000 performances around the world and is an important record of cultural history in New York City and beyond. In 2009, the New York Philharmonic received a $2.4 million grant to digitize 1.3 million pages of material from its archives, making them available to scholars, musicians, students, and the general public over the Internet. The Philharmonic is one of the rst institutional repositories to embark on a digitization project of this size and scope and in order to complete the project, they chose Alfresco to serve as the content platform in part for its highly scalable document management system that could handle heavy daily use while continuously streaming large volumes of data. Alfrescos costeffective solutions can handle large les and has strong digital asset management capabilities. Eventually the New York Philharmonics repository will hold 10 million nodes comprising of 5TB of data.

Alfresco will be the single repository to bring together past, present and future content.
Mitch Brodsky Digital Archives Project Manager New York Philharmonic

The University for the Creative Arts (UCA) is a creative arts university based in the UK that has students from 76 countries enrolled in and participating in over 80 courses in the art, design, media architecture and communication elds.
With staff spread over ve campuses, the university needed a document management system that was accessible across many platforms and devices, including iPhones and iPads. UCA was able to implement Alfresco and create their own content management system allowing staff to work more collaboratively and remotely.

With the launch of the our new document management system UCA staff can nally work together no matter where they are and no matter what device they use. We can now easily share ideas and collaborate. It was like going from riding a bicycle to driving a Ferrari.
Hilary Sellars Head of IT Services University for the Creative Arts

NASAs Langley Research Center is the oldest NASA eld center providing aeronautical, aeroacoustic, and structural testing and research services for NASA departments, the Department of Defense and commercial clients.
Conducting hundreds of tests each year to improve aircraft and spacecraft safety, performance and efciency; NASAs internal collaboration portal for critical document sharing had become outdated after 10 years in use and could no longer support NASAs strict security guidelines. Because of its open source and subscription model, exibility and extendibility, NASA turned to Alfresco to manage over 800 team sites and 3,000 users. Using Alfresco, NASA was able to build a new team collaboration system with a similar look and feel of their original internal solution but with the secure and modern architecture they required.

With Alfresco, we have been able to provide users with team collaboration capabilities in a secure and modern environment and still have access to the core code. We are looking forward to adding more social collaboration features that will allow researchers to more easily share ideas and test results.
David Cordner IT Architect Research Directorate

TimoCom Soft- und Hardware GmbH is a German-based, fast-growing service provider to the freight industry, providing support to the European transport industry.
TimoCom needed a highly scalable and exible document management system to support its over six million documents and one that would integrate easily with its nancial, business processes and CRM systems. The exibility of Alfrescos open source model combined with the subscription based pricing were two key factors in TimoComs choice to standardize on Alfresco. Their over 150 users are leveraging robust search capabilities along with optimized and automated processes that are now in place with Alfresco.

We were looking for an open, high-performance document management system with which we could securely manage and organize several million documents quickly and easily. We found the solution in Alfresco, thanks to the uncomplicated licensing model and the exible interfaces. Alfresco ts perfectly into our existing infrastructure.
Marco Haack Director of IT Infrastructure & Services TimoCom

STIG, the French National Gendarmerie data processing center, consists of 170 members, mainly police ofcers who specialize in IT.
STIG provides a crucial IT system that is operational 24x7. In order to perform effectively, STIG must store and be able to access valuable documents that contain and index all types of information, including hardware and software and administrative and technical architecture documents. STIG needed a centralized and cost-effective document management system that would increase its efciency and integrate easily with existing technologies. Alfrescos ability to provide metadata on each individual document enabled STIG to quickly search documents and was key to their user adoption. Additionally, Alfresco played an essential role in STIG achieving its ISO 2000 certication. 10

Alfrescos solutions integrate seamlessly into the quality process we had initiated. With its highly exible architecture, the solution was based on open standards that guaranteed exceptionally exible deployment. As simple as using a shared volume, the solution also offered a highly competitive price.
Mr. Hubert Labb Quality Manager and Deputy Head of Department STIG

Edmonton Public Schools (EPS) is the second largest school district in Canadas Alberta Province providing schooling to over 80,000 students and managing 200 schools.
A 2006 audit discovered that the district was only 60 percent compliant with regards to the required documentation for special needs students. Additionally, the district was missing individual assessments for 40 percent of special needs students because the documents were either not available or lost when the student transferred between districts. Alfrescos low-cost, centralized repository, which now manages over 1.6 million documents for EPS, established one consistent student records system accessible by multiple users and helped EPS improve compliance with provincial regulations.

Alfresco provides us with a platform for retaining and managing our most critical documentsstudent records. Each year we continue to expand our Alfresco implementation to streamline processes saving the district money and time and allowing teachers to focus on their students.
Lea Beeken, Supervisor District Records and FOIP Management Edmonton Public Schools

11

Harvard Business Publishing (HBP) is a subsidiary of Harvard University and its web sites include Harvard Business Review (hbr.org), Higher Education (www.hbsp.harvard.edu), and HBPs eCommerce site (store.hbr.org).
HBP faced a number of challenges related to its digital publishing enterprise, including managing its aging, unstable and disparate legacy systems that were used to run its web sites. HBP selected and deployed Alfrescos web content services to unify all web content under one robust and scalable platform, to enable anytime/anywhere web publishing, and eliminate IT bottlenecks by shifting publishing control from technical support teams to individual business end-users.

The implementation of Alfrescos web content services enables us to publish new content quickly, push ownership and responsibility out to each publishing unit, and provide total site control with minimal IT involvement.
Martha Stephenson Senior Project Manager Harvard Business Publishing

12

The Church Pension Group (CPG) provides comprehensive retirement, health, life insurance, disability coverage, and other benets to its clergy and lay employees of the Protestant Episcopal Church.
With over nine billion dollars in assets, CPG was generating more documents each year and needed a scalable and secure document management system. With Alfresco, CPG has been able to expand its document management footprint and offer users new collaborative features. Using Alfresco, CPG built a collaborative portal for employees to share and work on projects together. The portal is instrumental in helping the customer service team collaborate to address customer questions and issues more quickly.

Having a content platform that is secure, exible and can integrate with our other systems is essential to our business. Alfresco provides us with a modern architecture for managing all our content and can easily adapt to business and regulatory changes.
Hugo Martinez, Director Content Solutions Church Pension Group

13

Grupo EULEN provides a variety of services to businesses throughout Spain, Portugal and Latin America that include ofce and building cleaning, private security services and general logistics services.
With over 82,000 employees, the majority of Groupo EULENS document management is needed for personnel management. Before Alfresco, the company had a specic le for each employee, which contained 30-50 documents were also renewed each year. Additionally, on an average the company generates 150,000 customer contracts per year, each with 712 different supporting documents. Alfrescos secure, exible and centralized solutions allowed Grupo EULEN to meet its document management objectives which included establishing a corporate platform, going paperless, implementing effective search capabilities and enabling employees all over the world to access important and timely information.

Alfresco was a clear choice for us, primarily because of its functionality and price. As a service provider, all of our business processes generate a large quantity of documents. We intend for Alfresco to become the platform that houses all of this documentation,
Diana Ruiz Hidalgo IT Department Grupo EULEN

14

About Alfresco
Alfresco is how great businesses share, organize and protect their content. Nearly 7 million people in over 180 countries use Alfresco Enterprise, Cloud, Mobile and Community to manage over 3 billion pieces of content worldwide. Whether on the go or in the ofce, Alfresco empowers todays teams to do great work. Founded in 2005, Alfresco is headquartered in London with US headquarters in Atlanta. For more information about Alfresco please visit alfresco.com. Global Headquarters +44 (0)1628 876 500 Alfresco Software, Ltd. The Place Bridge Ave Maidenhead SL6 1AF United Kingdom Americas Headquarters +1-888-317-3395 Alfresco Software, Inc. Ste 720 2839 Paces Ferry Rd SE Atlanta, GA 30339 United States Asia-Pacic Headquarters +61 2 8875 7835 Alfresco Software, Ltd. Level 9 Avaya House 123 Epping Rd North Ryde New South Wales 2113 Australia

To start doing great work with Alfresco

contact us today

do great work.