000 028 PDF

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000-028
IBM
Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions V2
http://www.twpass.com/twpass.com/exam.aspx?eCode= 000-028
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000-028
QUESTION: 1 Which statement is true about determining total user count for implementation? A: The user count is irrelevant to the system requirements B: The user count is needed by the survey group for the final client satisfaction survey C: The number of users is important for determining the scope and scale of the implementation D: The number of users is directly related to the size of the authentication database; therefore, it is needed for determining the size of the authentication server
Answer: http://www.twpass.com/twpass.com/exam.aspx?ecode=000-028&qno=1
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QUESTION: 2 During a meeting with a client, an organizational chart containing all of the customer contact information including the project sponsor, the implementation managers, operations managers, and end-user managers is presented Who should be contacted to get a comprehensive list of experts? A: the stakeholders B: the customers CEO C: the financial approver D: the secretary of the customers CEO
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QUESTION: 3 Which two conditions should be met in order for the customer to understand the findings of the requirements analysis? (Choose two) A: The presentation must be delivered to the CIO B: Requirements must be defined by the customer C: Recommendations must be presented to the customer D: Customer expectations must be documented in the analysis E The format for the analysis must be provided by the customer
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QUESTION: 4 What are two important factors to consider when determining the delivery goals for a service availability and performance management solution? (Choose two) A: the total resource commitment for staffing B: which issues have priority and will be resolved first C: feedback
from the stakeholders after the final presentation D: dependencies on existing service availability and performance management solutions E vendors that will be used for the service availability and performance management solution
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QUESTION: 5 Which statement is always true about a relationship and a dependency between major project plan milestones? A: Pain points must be documented before defining the business processes B: Authentication requirements must be understood before the system is designed C: The service availability and performance management software installation is a prerequisite for software configuration D: Existing service availability and performance management tools must be either configured or decommissioned before new service availability and performance management tools are installed
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QUESTION: 6 A major IT Services company currently has an Operations Center in London The company operates globally, providing Managed Services to its customer base The Business services require monitoring the Server and Network infrastructure Each end customer has a data repository in the London Centre that they view events of their leased line The Operations team in London currently uses various products such as IBM NetView and other legacy applications in the EMEA customer base To achieve monitoring of the network, for the current goal of service availability and performance management, they will be replacing IBM NetView with the most recent version of IBM Tivoli Network Manager They mention that future plans include upgrading the existing infrastructure by using Netcool OMNIbus in the London site also at a later stage But the aim is to expand into the US for its current Business Goals To achieve this aim, the project plan has isolated specific weaknesses of relevant roles of the customers proposed service availability and performance management products, as well as a skills gap in some teams of the existing client based solutions The stakeholder has requested how the skills gap will be met, the timeframe and cost of meeting their needs, for further review by management They are keen to ensure that the right technical ability is used in the customers situation and that all relevant employees and operators need education but have a requirement to keep the expenditure minimal What is the most relevant resource to help formulate the proposed education needs and plan? A: Only investigate IBM partners training for each role that has a skills gap B: Only investigate IBM educational product specific training for each role that has a skills gap C: Investigate the customer s human resource department for
internal training, to check it fills the skills gap identified D: Investigate IBM educational offerings including IBM partners educational offerings, for each role that has a skills gap
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QUESTION: 7 A customer has a requirement to see a dashboard that can drill down into the Service Model and see the status of an entire service, all of its dependencies, and the health of the services supporting those elements Which IBM Tivoli service availability and performance management product or suite of products should be used to meet this requirement? A: IBM Tivoli Monitoring B: IBM Tivoli Netcool Impact C: IBM Tivoli Business Service Manager D: IBM Tivoli Composite Application Manager
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QUESTION: 8 What is a good way of using Key Performance Indicators (KPIs) to avoid an SLA violation? A: Inspect KPI values only after SLA violation B: Provide the option to adjust KPI to distort true SLA measure C: Ensure KPI metric can be identified with a good or bad status only D: Monitor KPI metric for gradual movement so that impending SLA violations can be identified
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QUESTION: 9 What are the two most important characteristics of a key executive decision maker? (Choose two) A: controls the budget B: approves the project C: chooses the hardware D: assigns the project staff E is the most respected technical advisor to the CIO
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QUESTION: 10 After an introductory meeting verifying the roles and responsibilities of key players and
decision makers, what is the next step? A: Identify key players and decision makers B: Create a written list of all meeting attendees C: Schedule a follow-on meeting with key players D: Exchange business cards to be used for future networking
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QUESTION: 11 While scheduling the introductory meeting with a company, who should be the client contact for invitations to the introductory meeting? A: the technical contact B: the process manager C: the customer sponsor D: the administrative assistant to the process manager
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QUESTION: 12 When documenting a client s business processes, which information is relevant? A: only the processes that can be automated B: low-level business processes that can be automated C: highlevel business processes that can be automated D: the high-level business processes and how they break down into low-level business processes
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QUESTION: 13 A telecommunications company sells circuits to customers What is this an example of? A: an automation B: a key performance indicator C: a low-level business process D: a high-level business process
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QUESTION: 14 A telecommunications company configures their network equipment after receiving an order for a new circuit from one of their customers What is this an example of? A: an automation B: a key performance indicator C: a low-level business process D: a high-level business process
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QUESTION: 15 What is the best course of action when the priorities discovered do not match the expectations of the key decision maker (KDM)? A: understand that the KDM is ultimately in charge and change the priorities to meet the KDMs expectations B: use the goodwill accumulated up to this point while acting as an honest, trusted advisor and make a polite but logical appeal to the KDMs reason citing justifications C: after collecting data, ask for a meeting with the KDM and the key staff members, and present the data in an unassailable analysis that will force the KDM to see reason D: understand that implementing the KDMs expectations will not create the best value for the client and recommend that the customer get a second opinion from a competitor
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QUESTION: 16 A list of the client s business pain points is requested in order to prioritize them The customer is unclear what is meant by the term pain point What is a service availability and performance management pain point? A: a human resource program designed to improve poor staff morale B: uneven cash flow based on seasonal demand for the clients product line C: an internal cultural clash in the clients organization that results from a recent acquisition D: a business process that can be improved or implemented so that it will increase revenue
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QUESTION: 17 A solution advisor is mapping a clients business processes to client-identified pain points Which method should the consultant use to help the client rank their pain points? A: build a table with each business process, and associated pain, weighting each on a scale of 1-10 and review with client B: investigate business type (Telecommunications, Enterprise, Government Agency or Small/Medium business) and identify organizational structure and size C: break down the high-level business processes into low-level component processes and create a document that shows the relationship between the low-level business processes and high-level business processes D: determine how existing service availability and performance management processes can be used to alleviate the clients pain points and how those processes
will be mapped to take the clients requirements into account
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QUESTION: 18 An initial meeting is held with a managed service provider (MSP) that is a subdivision of a international broadband provider The MSP has offices in the USA, Europe, and Asia The MSP manages the network backbones for approximately 800 mid-sized customers The MSP has contracts with their customers which have service level agreements that they are tracking Which three service availability and performance management products or systems are they most likely to be using now? (Choose three) A: Provisioning Systems B: Event Management Systems C: Computer Systems Monitoring D: Change Management Systems E Network Management Systems F Business Services Management
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QUESTION: 19 An initial meeting is held with a managed service provider (MSP) that also provides broadband connectivity for its customers using satellite equipment The MSP has offices in the USA, Europe, and Asia The MSP manages the network backbones for approximately 800 mid-sized customers To become more competitive, they are considering offering service level agreements for their managed services based on response time to network equipment outages Which three service availability and performance management products or systems are they most likely to be using now? (Choose three) A: Provisioning Systems B: Event Management Systems C: Network Management Systems D: Configuration Management Systems E Composite Application Management F Business Service Management Solutions
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QUESTION: 20 A fact-finding meeting is held with the IT department of a large petrochemical company They have an international network of heterogeneous devices Their clustered SAP servers are used for human resources, accounts payable and receivable, and for generating shipping invoices that are located on servers in the USA: They are required to provide a guaranteed 3-second response time to operators at petrochemical terminals throughout the world when they are
completing work orders for loading and shipping chemicals All of their WAN services are provided by third party Telco companies Which three types of service availability and performance management products or systems would most likely already be in use? (Choose three) A: Provisioning Systems B: Network Inventory Systems C: Financial Planning Systems D: Event Management Systems E Computer Systems Monitoring F Network Management Systems
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QUESTION: 21 Which two factors are the most important in determining the scope and scale of a service availability and performance management implementation? (Choose two) A: gross sales per quarter B: total number of units shipped per day C: event volume and data retention policy D: number of integration points between subsystems E number of different network vendors in the enterprise
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QUESTION: 22 Which two factors have the greatest impact on the scope and scale of a service availability and performance management solution? (Choose two) A: total headcount at each site B: number of events processed per hour C: gross e-commerce order volume per day D: number of DNS names owned by the enterprise E number of integration points between subsystems
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QUESTION: 23 What is the most important reason for determining how long data must be retained in the service availability and performance management system? A: Additional staff might be needed to perform backup duties B: A new contract for off-site media storage might be needed C: Data retention time is a key factor in determining the scale and scope of the implementation D: The project might not be feasible if there are not adequate resources for the additional backup equipment
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QUESTION: 24 A client has identified disaster recovery as a requirement for the service availability and performance management implementation Which approach most impacts the overall design? A: investigate alternate datacenter locations B: include redundant hardware and software for all critical systems C: ensure physical diversity of all utilities (communications, power, HVAC) D: determine the software and hardware needed to meet the client s requirement
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QUESTION: 25 Which set of activities are the most relevant to ensure that an accurate project scope and scale are defined in the implementation plan? A: interview client system administrators, determine the type, revision, and patch level of all installed hardware and software B: interview the CTO, determine information systems strategy, future hardware/software acquisition plans, and document the findings C: interview client system experts, review systems design documents, and generate hardware and software requirements documentation D: inventory all the existing hardware and software systems, add any planned additions, subtract retiring obsolete equipment, and document
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QUESTION: 26 What are the two best ways to identify and prioritize functional requirements for service availability and performance management? (Choose two) A: based on personal expertise B: based on current clients with similar networks C: based on the pain points revealed in client interviews D: based on a clear understanding of the client s business processes E based on talking with the operators and asking them what they want
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QUESTION: 27 Which two actions must be taken for non-functional requirements such as performance,
maintainability, and security? (Choose two) A: tested B: identified C: prioritized D: backed up E functionalized
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QUESTION: 28 When gathering requirements for a solution, how should non-functional requirements be handled? A: ignored B: not part of the solution C: included and documented D: included only when products meet requirements
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QUESTION: 29 While working with the client, what is the most important characteristic for requirements? A: as vague as possible B: as simple as possible C: non-specific where possible D: measurable where possible
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QUESTION: 30 In service availability and performance management, what are performance, maintainability, and security requirements considered to be? A: automations B: functional requirements C: nonfunctional requirements D: end user usability requirements
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QUESTION: 31 Which statement is true when identifying and prioritizing the client s non-functional requirements? A: Client design standards should be ignored B: Only security requirements should be considered C: Non-functional requirements cannot be identified or prioritized D: Relevant client design standards and security requirements should be considered
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QUESTION: 32 A client has been extracting data from an existing application, reformatting by using a spreadsheet, and complaining about the amount of effort needed to accomplish the task How should this issue be addressed? A: document this issue as a weakness in the current application B: ignore the issue since it will be fixed when the Tivoli tools are installed C: document a procedure to use public-domain reporting tools to fix the problem D: immediately install Tivoli Data Warehouse and Business Intelligence and Reporting reporting
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QUESTION: 33 What is the most significant factor in determining the business impact of an application? A: the number of software bugs reported in the last month B: the number of client analysts needed to support the application C: the number of client processes supported by the current application Dthe amount of effort needed to customize the application for the client
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QUESTION: 34 Which factor is the most significant when determining the viability of applications? A: the number of users of the application B: end user perception of the application C: the software vendor s market capitalization D: the flexibility, supportability, performance and coverage of the application
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QUESTION: 35 Which factor is the most significant when investigating customer access security requirements to the Tivoli service availability and performance management solution? A: intrusion detection B: access to firewalls C: identity management D: SNMP community strings
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QUESTION: 36 While gathering data for the client s requirements for access to the solution, they state that they want to provide access to a large number of users from an external customer for trend reporting purposes The client has a DMZ environment through which the customer can gain access to the environment This customer will access the information on a weekly basis Which method of access to the solution is likely to best meet this requirement? A: VPN B: Proxy C: Web-based D: Desktop client
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QUESTION: 37 A client has multiple operations groups, each with their own domain of responsibility They all require access to the service availability and performance management solution to manage their own environments and will all be interacting with the solution to change priorities and ownership of situations Which information should be gathered first to ensure this is documented correctly? A: whether single sign-on is required B: the authentication mechanism to be used C: the number of users within each operations group D: the differentiators between the domains of responsibility for each group
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QUESTION: 38 Which two client requirements should have a direct bearing on the type and configuration of hardware for the project? (Choose two) A: The system must have an uptime of 99% 24/7 B: The system must be compatible with SNMP version 3 C: The systems must interface with a wide variety of Open Source solutions in place D: The system must provide the ability to organize components based on their respective technology domain E The systems major components must be sourced from a single vendor with a single process for support and maintenance
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QUESTION: 39 What is a benefit of a single vendor solution? A: easier to obtain maintenance and support B: easier to adapt new solutions from the Open Source community C: more likely to provide future service availability and performance management flexibility D: greater likelihood of future stability in the service availability and performance management
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QUESTION: 40 Which issue makes it the most difficult to recommend a particular hardware vendors equipment? A: The hardware does not support Microsoft Windows B: The cost of the hardware required by the customer exceeds management expectations C: Some of the hardwares components are manufactured in a country on the State Departments travel advisory list D: The hardware is being phased out of the recommended service availability and performance management solutions supported platform
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QUESTION: 41 During a meeting with a clients project sponsor, an organizational chart containing customer contact information for the implementation team and the end-users is presented Who is contacted in order to determine who the implementation teams expert(s) are? A: implementation team members and ask them to rate their co-workers B: the end users and ask them whom they contact when a problem occurs C: the manager of the implementation team and ask them who has the most experience D: the manager of the end users and ask them whom they contact when a problem occurs
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QUESTION: 42 Before a requirements gathering session with the implementation team for a client project, the customer liaison presents a list of experts Later, at the requirements gathering session, it is apparent that a specific team member would be a valuable expert for the project What is the
appropriate way to have this person identified as an expert on the project? A: begin copying the additional team member on all project communication B: bypass the identified expert and begin communicating directly with the team member C: communicate to the customer liaison that the team member has been included as an expert D: contact the customer liaison, explain the situation, and ask for the appropriate way to have this person included as an expert
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QUESTION: 43 In a client interview it becomes apparent that some integrations are necessary between existing and future service availability and performance management solutions Which information should be captured first concerning these integrations? A: the detailed schema for any key databases B: future release information from the third-party application vendors C: the interfaces and the relationships with existing third-party applications D: the relationship between the integrations and other notification systems
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QUESTION: 44 After the integration points for a service availability and performance management solution have been identified, what is the first step to be performed? A: document the integration points B: develop a deployment plan for the integration points between applications C: document the development plan for the integration points between applications D: determine which security systems will be in place to segregate the integration points
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QUESTION: 45 Which action is necessary for determining the interfaces for a legacy solution? A: contact the vendor for customer support information B: investigate options with the customers legacy solutions users C: investigate options with the customers legacy solutions stakeholder D: investigate options with the customers legacy solutions subject matter expert
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QUESTION: 46 Which survey identifies the difference between requirements that are met and not met? A: gap analysis B: systems check survey C: requirements analysis D: systems process survey
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QUESTION: 47 After the requirements and solution for a client have been assessed, what should be done to ensure that no differences between the requirements and the solution exist? A: gap analysis B: process analysis C: solutions survey D: requirements analysis
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QUESTION: 48 What should be done to create a gap analysis? A: analyze the customer requirements B: assess only the solution during test runs C: document any customer concerns relating to the solution D: assess the requirements and solution to determine if any differences exist
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QUESTION: 49 Which information is necessary in order to define functional and non-functional requirements for the service availability and performance management solution? A: product features of legacy products in the client s environment B: client functions relevant to service availability and performance management C: client functions not relevant to service availability and performance management D: product features of competitive service availability and performance management products
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QUESTION: 50 Which information is necessary in order to define functional and non-functional requirements for the service availability and performance management solution? A: product features of legacy products in the client s environment B: client functions not relevant to service availability and performance management C: product features of competitive service availability and performance management products D: key integration points in the client s environment between the proposed service availability and performance management solution and legacy applications
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QUESTION: 51 When identifying and documenting the service availability and performance management requirements, which two activities will occur? (Choose two) A: check for additional requirements and adjust accordingly B: review legacy systems for possible automation requirements C: review legacy systems for adherence to vendor recommended implementation practices D: review product features of competitive service availability and performance management products E use additional information gathered during the requirements session to validate support contracts for competitive products
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QUESTION: 52 When identifying and documenting the service availability and performance management requirements, which two activities will occur? (Choose two) A: review legacy systems for possible automation requirements B: review legacy systems for adherence to vendor recommended implementation practices C: review product features of competitive service availability and performance management products D: use additional information gathered during the requirements session to validate support contracts for competitive products E review the gap analysis to identify which service availability and performance management solution products might have new requirements
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QUESTION: 53
When identifying and documenting the service availability and performance management requirements, which two activities will occur? (Choose two) A: review the priorities and solution requirements with the client B: review legacy systems for adherence to vendor recommended implementation practices C: review product features of competitive service availability and performance management products D: use additional information gathered during the requirements session to validate support contracts for competitive products E review the gap analysis to identify which service availability and performance management solution products might have new requirements
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QUESTION: 54 When defining and documenting the service availability and performance management requirements, which two activities will occur? (Choose two) A: review the priorities and solution requirements with the client B: review legacy systems for adherence to vendor recommended implementation practices C: review product features of competitive service availability and performance management products D: create a requirements baseline for the proposed service availability and performance management solution E use additional information gathered during the requirements session to validate support contracts for competitive products
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QUESTION: 55 In order to convey the findings of the requirements analysis, a high-level presentation is made What is an important action to prepare for the high-level presentation? A: confirm the participation of a trusted partner B: determine the product set to be demonstrated C: ensure the presentation is tailored to the audience and is designed to fit into the time allowed D: define hardware requirements for the service availability and performance management solution
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QUESTION: 56 What is one of the most important factors to confirm that the gap analysis is complete? A: deliver the results back to client B: understand the baseline requirements C: determine the
requirements for a Proof of Concept D: determine if competitors are supplying the customer with a gap analysis
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QUESTION: 57 After discussions with a client, it is clear that they do not require a custom configuration Their current environment is minimal and does not have a development lab What should be done first in order to demonstrate to the client that the service availability and performance management solution will meet their requirements? A: an on-site Proof of Concept B: an off-site Proof of Technology C: a demonstration of product functionality D: a product manual given to their technical group
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QUESTION: 58 A client has a custom-made help desk system that they developed in-house that must be integrated with the service availability and performance management solution What is the correct approach for proving the integration? A: prove with an on-site Proof of Concept B: replace the application with new software C: re-create in a lab and provide an off-site proof of technology D: develop the integration as part of the full solution deployment
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QUESTION: 59 After discussions with the client, it is clear that they do not require a custom configuration It is also clear that competitors are arranging an on-site Proof of Concept What should be done in order to demonstrate to the client that the IBM Tivoli service availability and performance management solution best meets their requirements? A: product white-papers to their technical experts B: a demonstration of product functionality for their executives C: an on-site Proof of Concept that uses the same use cases as the competitors D: an off-site Proof of Technology that uses the same use cases as the competitors
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QUESTION: 60 Which two descriptions apply to someone with a relevant service availability and performance management role in an organization? (Choose two) A: owns procurement and acquisition B: owns customer service and help desk C: responsible for the financial accounting D: responsible for contract negotiation with vendors E owns service level management and compliance
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QUESTION: 61 After service availability and performance management roles are understood and organizational information is acquired, which steps are taken to align service availability and performance management roles with individual personnel? A: interview individuals, determine responsibilities, document roles B: interview individuals, determine responsibilities, review with client C: interview individuals, verify job titles, determine experience, document roles D: identify individuals, document roles and responsibilities, provide to client for review
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QUESTION: 62 What are two relevant service availability and performance management roles in an organization? (Choose two) A: Vendor Manager B: Release Manager C: Facilities Manager D: Procurement Manager E Service Level Manager
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QUESTION: 63 Which two pieces of information are mapped against functional paths within an organization? (Choose two) A: roles B: stakeholders C: requirements D: responsibilities E IBM Tivoli products
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QUESTION: 64 Given that a customer has provided details of all departments, roles, and responsibilities in a customers environment, what should this information be mapped against? A: functional paths B: organizational charts C: training requirements D: functional requirements
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QUESTION: 65 Which information does a functional path describe? A: roles and responsibilities B: problems and resolutions C: hardware and solution software D: requirements and solutions software
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QUESTION: 66 In the first meeting with a customer, a half hour is dedicated to the meeting with a hard stop at the end The following roles are represented: the CIO, the CTO, a technical network professional, and an application specialist What should the solution advisor s first step be? A: after brief introductions, discuss a high-level overview of their needs B: focus on the CIO and the CTO, assuming there will be time to talk to the other attendees later C: after brief introductions, have the network professional provide a diagram of the network data flow to illustrate the problem D: review the overriding business objective in the first 10 minutes and move into a high-level, technical overview of the solution
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QUESTION: 67 In the first meeting with the customer, a half hour is dedicated to the meeting with a hard stop at the end The following roles are represented: the CIO, the CTO, and two senior technical people What are the two primary goals for this meeting? (Choose two) A: develop a relationship with either the CIO or CTO B: identify the business and technical decision makers C: obtain a detailed list of the technical issues to be solved D: obtain contact information from the attendees and briefly outline the next steps E have a complete understanding of all major business issues and a detailed understanding of how to solve them
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QUESTION: 68 The client has prioritized the issues that pose the biggest challenges for a service availability and performance management solution Which statement is true about how this list should be used by the solution advisor? A: The list fulfills the clients obligation to decide how the project proceeds B: The list should not be used to demonstrate the issues that will be tackled and those that will not C: The list is a means by which the client can participate with the solution advisor in analyzing the issues to be tackled D: The list should be compared with the solution advisors independent analysis in order to forestall future legal action by the client
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QUESTION: 69 A client s support staff and stakeholders are interviewed, and pertinent data has been supplied to the solution advisor Which two steps should be taken to understand the customers service availability and performance management goals? (Choose two) A: define the business dependencies stated by the client s decision makers B: list the experts related to service availability and performance management C: identify the hardware requirements of the solution as defined by the customer D: define the operational performance characteristics of the user interface for the solution E determine any service availability and performance management dependencies in the business
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QUESTION: 70 After a service availability and performance management solution is defined, which two tasks need to be performed? (Choose two) A: identify the critical steps that will be used as milestones for the project B: determine the overall cost of the services that will be required to deploy the solution C: align the customers current goals with their strategic goals outlined during the interview process D: identify the involvement of the existing support staff that will build the applications for the solution E provide a presentation that outlines the solution and helps the customer understand and agree to the strategic goals of the solution
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QUESTION: 71 What is an important action to take when determining strategic goals for deploying a service availability and performance management solution? A: create a project plan to determine how long it will take to deliver the solution B: determine how the existing staff will support the new service availability and performance management solution C: determine the important milestones for release of the service availability and performance management solution D: align the client s goals with the preliminary strategic goals of the service availability and performance management solution
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QUESTION: 72 When determining the requirements for a service availability and performance management solution, what should be done when identifying needs and expectations? A: capture the relationships with the existing systems at the client site B: determine the operational support staff requirements and their workflows C: evaluate which of the client s current systems will remain after the solution is deployed D: interview all of the client s decision makers and project stakeholders to define their goals and requirements
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QUESTION: 73 Which two actions must be taken to ensure that the service availability and performance management goals of a client are captured? (Choose two) A: develop a plan to deliver the solution using a business partner B: review the feedback of the key stakeholders and decision makers C: redefine the strategic goals that were previously identified by the client D: create a hardware solution that will use existing platforms at the client site E clearly define the business dependencies that must be considered when designing the solution
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QUESTION: 74 An analysis of a company indicates that many inter-dependent business processes are siloed and composed of poorly understood components The CIO complains there is no access to any real-time visibility or accountability of the IS systems and the company is being penalized for service level agreement violations Which management application offers the best solution in this situation? A: Application Discovery B: Network Management C: Performance Management D: Business Service Management
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QUESTION: 75 A managed service provider (MSP) feels price pressure from a competitor Operators see nearly 2000 critical events each day on their HP OpenView consoles They wait 5 minutes after a critical event occurs because many seem to go away on their own For those unresolved events, the operators must then look up information about circuits, customer contact information, network topology, and service level agreements (SLAs) before deciding how to open and prioritize a trouble ticket in their legacy trouble ticket system This takes an average of 19 minutes / event So it is at least 24 minutes before a service engineer begins to work on an event This lag time often contributes to SLA violations with financial penalties They also have approximately 12 other network management system tools in use by the operation center operators The MSP is required to reduce operational costs to remain competitive The MSP has already agreed to implement IBM Tivoli Netcool OMNIbus Which IBM Tivoli solutions best addresses their pain point? A: IBM Tivoli Netcool Impact B: IBM Tivoli Netcool Webtop C: IBM Tivoli Business Service Management D: IBM Tivoli Composite Application Manager
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QUESTION: 76 A managed service provider (MSP) feels price pressure from a competitor Operators see nearly 2000 critical events each day on their HP OpenView consoles They wait 5 minutes after a critical event occurs because many seem to go away on their own For those unresolved events, the operators must then look up information about circuits, customer contact information, network topology, and service level agreements (SLAs) before deciding how to open and prioritize a trouble ticket in their legacy trouble ticket system This takes an average of 19 minutes / event So it is at least 24 minutes before a service engineer begins to work on an event This lookup lag time often contributes to SLA violations with financial penalties Because of the complex network of their own backbone and their customer networks, they use approximately 12 other network management system tools It can often take several minutes or
hours to locate the offending network device that has caused multiple reachability failures generating critical events The MSP is required to reduce operational costs to remain competitive What are the three most significant problems the MSP has related to operational cost? (Choose three) A: required data lookup time B: lack of integration between NMS tools C: lack of an effective SLA management tool D: lack of automated testing for critical errors E lack of automated trouble-ticket generation F lack of network root cause analysis and event correlation
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QUESTION: 77 How are business processes that are used by a company identified? A: product scope of software currently in use B: information previously gathered from the client C: e-mail correspondences with the customer s end user D: interviews with the key personnel to discuss the workflow
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QUESTION: 78 How is it determined that the business process, as it has been identified by the solution advisor, is fully agreed upon by the client? A: after a detailed meeting, assume the client fully understands the process B: send documentation detailing the process to the process owner requesting written confirmation of understanding C: once the business process has been implemented, ask the client to verbally confirm that they understand the process D: in a preimplementation meeting, have the process owner verbally acknowledge understanding of the business process
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QUESTION: 79 During a meeting with a client, a network operator verbalizes the acceptance of a business operations process What is the next step in confirming that the business operations process is correct and accepted by the client? A: Communication with the network operator might be considered acceptance of the business operations process B: Have a brief verbal communication with the process owner that shows understanding and acceptance of the
business operations process C: Communication with the process owner through detailed written documentation regarding the acceptance of the business operations process D: Communication with the network operator through detailed written documentation regarding the acceptance of the business operations process
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QUESTION: 80 Which three frameworks are generally used for implementing IT Service Management? (Choose three) A: Six Sigma B: Total Quality Management C: Microsoft Operations Framework D: Capability Maturity Model Integration E Information Technology Infrastructure Library F Control Objectives for Information and Related Technology
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QUESTION: 81 A clients core business is to supply widgets to the customer An order desk is located in Florida, where desktops are used by employees for general Lotus Notes e-mail, Lotus Sametime, and an Order Application from customers who call in orders by telephone The client has a data center located in Oregon It contains a distributed environment running Lotus Notes and Lotus Sametime and a distributed environment running JD Edwards EnterpriseOne ERP It has a DB2 database on a mainframe that contains their product information, stock, and a distributed environment that runs the Order Application The client has a distribution center in Illinois It contains a distributed front-end for the Order Application, which prints out orders and allows the distribution center to update the amount of stock Orders are fulfilled by the distribution center and mailed directly to the customer Stock is also received and updated by the distribution center What are two components of the Order Application system of this client? (Choose two) A: Desktops B: Mainframe C: Lotus Notes D: Lotus Sametime E JD Edwards EnterpriseOne
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QUESTION: 82 What must be done to arrange technical interviews with key personnel? A: know what products are to be deployed, the client schedules, and the clients input and timelines B: collect the clients
requirements and their staffing list of skilled staff needed for the implementation C: identify the key personnel, the business requirements, the technical requirements, budget, timeframe, and the deployment and integration approach D: obtain management approval, select candidates, identify their roles in the organization and project, check availability, and prepare interview questions
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QUESTION: 83 Which statement is true about who the solution advisor should contact when scheduling technical interviews? A: The most important people to talk to are the front-line workers who deal with customers B: The primary focus should be on the business decision makers and the management who report to them C: Only the IT technical people who work day-to-day with the service availability and performance management systems should be interviewed D: The solution advisor should interview a diverse mix of staff that will be responsible for various aspects of the service availability and performance management solution
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QUESTION: 84 Which statement is true about the primary focus of the solution advisor during initial technical interviews? A: The major goal of the initial interview is to identify more services to sell to the client B: The focus of the interview is to find the solution that will match the problem the business is trying to solve C: When conducting the interview, it is the most important to ensure that none of the staff will feel slighted or ignored D: It is important that the solution advisor convey the message that they are the only vendor who can perform this project
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QUESTION: 85 Which action is the most important while developing staffing requirements for the client proposal? A: identify the required skills for each requirement in the client design B: contact an employment recruiting firm for a list of potential candidates C: ensure that all of the client s Equal Opportunity Employment guidelines are being met D: contact Human Resources and ensure that the project is meeting all requirements of the Americans with Disabilities Act
(ADA)
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QUESTION: 86 What is a basic requirement for all project staffing? A: no vacation for the duration of the project B: mandatory overtime if the project delivery slips C: Certified Information Systems Security Professional (CISSP) D: skills and expertise directly relevant to the project requirements
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QUESTION: 87 The project requires that events from network equipment stored in an IBM Tivoli Netcool OMNIbus ObjectServer be enhanced with current location, circuit ID, and client SLA levels This information is stored in an Oracle 9 database Which specific skill set is needed to perform this task? A: training and experience with IBM Tivoli Monitoring B: training and experience with IBM Tivoli Netcool Impact C: training and experience with IBM Tivoli Netcool Webtop D: Oracle database administrator training and skill with writing stored SQL procedures
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QUESTION: 88 What is the benefit of having a project plan for a service availability and performance management project? A: It summarizes the technical interviews by giving an overview of exactly what must be done B: It creates a work breakdown structure that helps identify exactly which resources are needed C: It is needed in order to understand high-level functionality and architecture of IBM solutions available D: It documents to customers how service availability and performance management measures key performance indicators and explains how ROI is achieved
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QUESTION: 89 Which statement is most true about working with a project plan? A: A project plan is only a plan on paper and as such should be changed and adjusted as the solution advisor requires B: A project plan is a blueprint for the project and must be strictly adhered to in order to achieve the projects objectives C: A project plan is primarily a regulatory requirement (Sarbanes-Oxley) and as such fulfills a legal requirement for both the client and vendor D: A project plan needs to be monitored constantly and should only be changed by agreement with the appropriate team members, the project manager, and the client
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QUESTION: 90 A customer is running a Java application in an environment consisting of WebSphere, WebSphere MQ and Oracle on VMWare Virtualized servers The customer is experiencing some problems with their Java application Which IBM Tivoli product can be used to monitor their infrastructure? A: IBM Tivoli Composite Application Manager for WebSphere B: IBM Tivoli Composite Application Manager for Applications C: IBM Tivoli Composite Application Manager for Transactions D: IBM Tivoli Composite Application Manager for SOA Platform
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QUESTION: 91 A customer is running a Java application in an environment consisting of WebSphere, WebSphere MQ, and Oracle on VMWare Virtualized servers The customer is experiencing some problems with their Java application Which IBM Tivoli product can be used to monitor their Java application? A: IBM Tivoli Composite Application Manager for WebSphere B: IBM Tivoli Composite Application Manager for Applications C: IBM Tivoli Composite Application Manager for Transactions D: IBM Tivoli Composite Application Manager for SOA Platform
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QUESTION: 92 A customer is running a Java application in an environment consisting of WebSphere, WebSphere MQ and Oracle on VMWare Virtualized servers The customer is experiencing some problems with their Java application Which IBM Tivoli product can be used to monitor
their Java application from an end user perspective? A: IBM Tivoli Composite Application Manager for WebSphere B: IBM Tivoli Composite Application Manager for Applications C: IBM Tivoli Composite Application Manager for Transactions D: IBM Tivoli Composite Application Manager for SOA Platform
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QUESTION: 93 If Netcool Impact performs multiple operations on the same event, which task should occur last? A: correlating multiple events with one another B: enrichment of the event with external information C: escalation of the event based on business policies D: suppression of events from in-maintenance devices
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QUESTION: 94 What are three components of Tivoli Netcool Impact? (Choose three) A: Event Reader B: Event Listener C: Discovery Engine D: Automations and Triggers E Data Source Adapter (DSA) F Active Managed Object Store (AMOS)
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QUESTION: 95 Which two statements are true regarding IBM Tivoli Netcool Impact (Tivoli Netcool Impact)? (Choose two) A: Tivoli Netcool Impact discovers configured business services B: Tivoli Netcool Impact includes wizards for common policy functions C: Tivoli Netcool Impact is a development system and not a packaged solution D: Tivoli Netcool Impact s root cause analysis engine isolates faults in the network topology E Tivoli Netcool Impact includes a GUI for configuring service level agreements used for escalating events
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QUESTION: 96 Which IBM Tivoli product portfolio provides a service level management system that delivers real-time, centralized monitoring, event management, and automation of complex networks and IT domains? A: IBM Tivoli Netcool products B: IBM Tivoli Maximo products C: IBM Tivoli Monitoring products D: IBM Tivoli Management Environment products
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QUESTION: 97 Which component enables IBM Tivoli Netcool OMNIbus environment to integrate with applications by forwarding alerts and receiving updates from applications like third party Trouble Ticket systems, and an RDBMS? A: Probes B: Gateways C: Connectors D: Process Agents
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QUESTION: 98 IBM Tivoli Netcool OMNIbus ObjectServer is the core of IBM Tivoli Netcool OMNIbus environment which can be configured in a failover configuration, and enable exchange of event data between primary and backup object servers Which supported RDBMS can be used to store the historic event data? A: MySQL B: IBM UDB C: PostGresSQL D: Oracle Database
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QUESTION: 99 IBM Tivoli Business Service Manager (Tivoli Business Service Manager ) provides operational and business audiences with the service visibility and intelligence needed to effectively manage real-time service health Tivoli Business Service Manager consists of multiple components (required and optional) Which two components are optional? (Choose two) A: IBM Tivoli EIF Probe B: IBM Tivoli Netcool OMNIbus C: Tivoli Business Service Manager Console D: ITM Business Service Management Agent E Tivoli Business Service Manager Data server
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QUESTION: 100 A client s current environment uses IBM Tivoli Enterprise Console for event management and automations, and they want to implement business service management The client is interested in IBM Tivoli Business Service Manager (Tivoli Business Service Manager) given its capabilities What is the best approach to integrate IBM Tivoli Enterprise Console and Tivoli Business Service Manager? A: Migrate existing IBM Tivoli Enterprise Console environment to IBM Tivoli Netcool OMNIbus (Tivoli Netcool OMNIbus) environment, and then install Tivoli Business Service Manager B: Share the Tivoli TME to Tivoli Netcool OMNIbus product roadmap, and involve Tivoli Business Service Manager product management for strategic solution C: Use an EIF Gateway/Probe to address the requirement to integrate with the Tivoli Netcool OMNIbus object server that is installed with Tivoli Business Service Manager D: Use TEC2TBSM migration utility to migrate IBM Tivoli Enterprise Console rules and automations to configure Tivoli Netcool OMNIbus object server that is installed with Tivoli Business Service Manager
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QUESTION: 101 One of the design requirements from the client is for realtime business and operational dashboards which include KPIs The customer is an ELA customer, and entitled to the entire suite of Tivoli products, and has already implemented IBM Tivoli Monitoring and IBM Tivoli Netcool OMNIbus for event management What is the next step? A: Suggest a simple custom solution based on freeware available B: Use Tivoli Enterprise Portal server and its dashboard capabilities C: Discuss IBM Tivoli Business Service Manager features, capabilities, and include them in the solution design D: Convince the customer that the same information can be gathered by using other sources like event console and Business Intelligence and Reporting Tool reports
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QUESTION: 102 Which IBM Tivoli portfolio product can best optimize IT infrastructure performance and availability, manage/monitor operating systems, databases, client custom applications and servers in distributed and host environments? A: IBM Tivoli Netcool products B: IBM Tivoli Monitoring products C: IBM Tivoli Management Environment products D: IBM Tivoli Composite Application Manager products
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QUESTION: 103 IBM Tivoli Monitoring requires an RDBMS system Which two databases are supported? (Choose two) A: Oracle B: MySQL C: Sybase D: IBM DB2 E Microsoft SQL
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QUESTION: 104 Which IBM Tivoli Monitoring component provides a set of tools for creating custom monitoring software, installation packages, or value-add solutions for existing monitoring solutions? A: IBM Tivoli Monitoring Agent Builder B: IBM Tivoli Monitoring Probe Builder C: IBM Tivoli Monitoring Module Builder D: IBM Tivoli Monitoring Rules Engine Builder
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QUESTION: 105 A major IT Services company currently has an Operations Center in London The company operates globally, providing Managed Services to its customer base The Business services require monitoring the Server and Network infrastructure Each end customer has a data repository in the London Centre that they view events of their leased line The Operations team in London currently uses various products such as IBM NetView and other legacy applications in the EMEA customer base To achieve monitoring of the network, for the current goal of service availability and performance management, they will be replacing IBM NetView with the most recent version of IBM Tivoli Network Manager They mention that future plans include upgrading the existing infrastructure by using Netcool OMNIbus in the London site also at a later stage But the aim is to expand into the US for its current Business Goals To achieve this aim, the project plan has isolated specific weaknesses of relevant roles of the customers proposed service availability and performance management products, as well as a skills gap in some teams of the existing client based solutions The stakeholder has requested how the skills gap will be met, the timeframe and cost of meeting their needs, for further review by management They are keen to ensure that the right technical ability is used in the customers situation and that all relevant employees and operators need education but have a requirement to keep the expenditure minimal The client informs someone that they are unclear
of how to achieve the project plan at a technical level given the new level of product knowledge required for the relevant Business Service and its skills gap Which two processes can they use to ensure the people are properly prepared for the task ahead? (Choose two) A: use Partners in the integration process to address the skills gap B: use IBM Services in the integration process to address the skills gap C: recommend certification of the integrators and roles required to help bridge the skills gap D: advise that only Web-based information such as the documentation is required and no further additional needs are relevant here E use White papers, Redbooks and product information and develop technical documentation to assist in the training requirements and skills gap needed along with formal instructor-led training
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QUESTION: 106 A major IT Services company currently has an Operations Center in London The company operates globally, providing Managed Services to its customer base The Business services require monitoring the Server and Network infrastructure Each end customer has a data repository in the London Centre that they view events of their leased line The Operations team in London currently uses various products such as IBM NetView and other legacy applications in the EMEA customer base To achieve monitoring of the network, for the current goal of service availability and performance management, they will be replacing IBM NetView with the most recent version of IBM Tivoli Network Manager They mention that future plans include upgrading the existing infrastructure by using Netcool OMNIbus in the London site also at a later stage But the aim is to expand into the US for its current Business Goals To achieve this aim, the project plan has isolated specific weaknesses of relevant roles of the customers proposed service availability and performance management products, as well as a skills gap in some teams of the existing client based solutions The stakeholder has requested how the skills gap will be met, the timeframe and cost of meeting their needs, for further review by management They are keen to ensure that the right technical ability is used in the customers situation and that all relevant employees and operators need education but have a requirement to keep the expenditure minimal A management meeting discussing the project plan shows that additional products will be used at a later stage What is a suitable method of ensuring educational competency on the additional products? A: Just update the project plan of the current educational requirements now and ignore the issue B: Advise the stakeholder that a new educational plan can be required when additional products are deployed C: Advise that training of those additional products should be at the earliest stage, assuming the potential upgrades occur later D: Advise that the project plan should take this into account at the early design stages here and update it accordingly for sign off with the customer
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QUESTION: 107 Which two pieces of information should the solution advisor know in order to advise clients about the wide range of service availability and performance management products in the IBM Tivoli product line? (Choose two) A: reporting features of the service availability and performance management products B: staffing levels required to deploy a service availability and performance management solution C: working knowledge of the IBM Tivoli service availability and performance management portfolio D: network bandwidth requirements for the service availability and performance management solution E basic integration relationships between the service availability and performance management products
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QUESTION: 108 Which two pieces information should the solution advisor know in order to advise clients with regard to the service availability and performance management products in the IBM Tivoli product line? (Choose two) A: security features of each of the service availability and performance management products B: network bandwidth utilization between service availability and performance management products C: staffing requirements for implementation of the service availability and performance management products D: education opportunities based on the IBM Tivoli service availability and performance management solutions E product relationships between IBM Tivoli, and third-party service availability and performance management solutions
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QUESTION: 109 When creating a high-level service availability and performance management architecture, which important information should be known about IBM Tivoli service availability and performance management products? A: the basic relationships between products B: the hardware specifications for each product C: the way products are deployed at customer sites D: the technical services offered by IBM Global Services for the products
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QUESTION: 110 When creating a high-level service availability and performance management architecture, which important information should be known about IBM Tivoli service availability and performance management products? A: the interoperability with the help desk system at the client site B: if the solution integrates with the client s instant messaging system C: how the products will be supported on existing hardware platforms at the client site D: the interoperability of the IBM Tivoli service availability and performance management products
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QUESTION: 111 A clients core business is to provide motel rooms to travelers The client has a network technical support operations center, corporate headquarters campus, training and education center, customer service call center, and 200 motels A network-wide reservations system connects the call center to each motel in order to check the availability of motel room and book stays This company has a network which interconnects its network technical support operations center in Dallas, TX with its motels and offices located across the continental United States Each motel has both a front desk and a managers office equipped with front desk office equipment and proprietary custom application software necessary to manage guest motel stays and various other operations along with a telephone system for offices, front desk, and guest rooms All 400 nodes (motel front desks and management offices) are wired for internet access and telephone service along with 4500 guest rooms An auditing system at each motel location transmits nightly reports from motel night auditors to a storage location in the network technical support operations center The call center, training and education center, and corporate campus rooms and offices have various types of custom application software packages, telephone systems, and internet access that must be supported by the network technical support operations center The network technical support operations center also supports a VPN system which gives corporate LAN access to traveling employees The customer desires a single solution for monitoring its various UNIX system servers, Windows system servers, and databases Which bundle will best meet the customers needs? A: IBM Tivoli Enterprise Portal and IBM Tivoli Monitoring for Microsoft Applications B: IBM Tivoli Netcool OMNIbus and IBM Tivoli Monitoring for Microsoft Applications C: IBM Tivoli Netcool Impact and IBM Tivoli Composite Application Manager for Microsoft Applications D: IBM Tivoli Manager for Microsoft Applications and IBM Tivoli Composite Application Manager for Applications
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QUESTION: 112
A clients core business is to provide motel rooms to travelers The client has a network technical support operations center, corporate headquarters campus, training and education center, customer service call center, and 200 motels A network-wide reservations system connects the call center to each motel in order to check the availability of motel room and book stays This company has a network which interconnects its network technical support operations center in Dallas, TX with its motels and offices located across the continental United States Each motel has both a front desk and a managers office equipped with front desk office equipment and proprietary custom application software necessary to manage guest motel stays and various other operations along with a telephone system for offices, front desk, and guest rooms All 400 nodes (motel front desks and management offices) are wired for internet access and telephone service along with 4500 guest rooms An auditing system at each motel location transmits nightly reports from motel night auditors to a storage location in the network technical support operations center The call center, training and education center, and corporate campus rooms and offices have various types of custom application software packages, telephone systems, and internet access that must be supported by the network technical support operations center The network technical support operations center also supports a VPN system which gives corporate LAN access to traveling employees The customer monitors the network with IBM Tivoli Netcool OMNIbus and wants to add e-mail and instant messaging communications to notify and communicate with technicians assigned to problem resolutions Which product will the solutions advisor recommend? A: IBM Tivoli Monitoring B: IBM Tivoli Netcool Impact C: IBM Tivoli Netcool Proviso D: IBM Tivoli Composite Application Manager for Applications
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QUESTION: 113 Which two service availability and performance management topics should the solution advisor have knowledge of before addressing client issues and needs? (Choose two) A: proceedings of the OpenGroup B: availability, informational notifications C: new trends in information systems management D: key processes, performance metrics, errors/faults E client s budget for the project, revenue projections for the next two years
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QUESTION: 114 A client s core business is to provide electronic payment services to financial institutions and companies worldwide They serve clients world-wide with local offices in the Americas, EMEA, and Asia Pacific There are data centers located in North and South America, China, and Italy One of the clients core services is credit card transaction processing (CCTP) At the
core of CCTP are multiple clusters of application servers running WebSphere Transactions are stored in a database environment running on the mainframe There are additional distributed databases to the application running on Oracle and MS SQL The clusters of application servers are distributed throughout the data centers The customers clients connect to the environment web-based services, such as SOAP, and message queues, such as WebSphere MQ In addition the client hosts dedicated CCTP environments for some of its customers Each of the four data centers has a local operations team which is responsible for maintaining the local servers, network devices, connections and commercial off-the-shelf (COTS) applications that CCTP runs on The primary North America data center has the world-wide operations center which is responsible for world-wide CCTP monitoring (including its own data center) and coordinating with the local operations teams It also houses the world-wide help desk which provides Level 1 CCTP issue resolution and coordinates response of all CCTP issues (Level 1-3) CCTP application developers (Level 3) are located in North America and Ireland The client currently uses OMEGAMON to monitor the mainframe, HP OpenView, IBM Tivoli NetView and Nagios to monitor parts of the network, SMS, and BMC Patrol to monitor the distributed environment The data center in Italy is currently using IBM Tivoli Monitoring, but it has not been rolled out to CCTP In addition, most of the local operations centers use variety of custom scripts and open source programs to monitor the COTS and CCTP applications Each of the local data centers has some sort of the central view of their monitoring, but not all of the monitoring is sending events to the central or world-wide views The help desk uses HP Service Manager as its ticketing system The client s CCTP application is experiencing slow-downs in transaction processing at random intervals These slowdowns are usually noticed by the client s customers first (as they violate their SLA s) and that the intervals between issues range from hours to weeks In addition to using IBM Tivoli Composite Application Manager for Transactions, which of client s existing monitoring solutions can be best used to monitor the CCTP application? (Choose two) A: Nagios B: BMC Patrol C: HP OpenView D: IBM Tivoli Monitoring E OMEGAMON on the mainframe
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QUESTION: 115 A client s core business is to provide electronic payment services to financial institutions and companies worldwide They serve clients world-wide with local offices in the Americas, EMEA, and Asia Pacific There are data centers located in North and South America, China, and Italy One of the clients core services is credit card transaction processing (CCTP) At the core of CCTP are multiple clusters of application servers running WebSphere Transactions are stored in a database environment running on the mainframe There are additional distributed databases to the application running on Oracle and MS SQL The clusters of application servers are distributed throughout the data centers The customers clients connect to the environment web-based services, such as SOAP, and message queues, such as WebSphere MQ In addition the client hosts dedicated CCTP environments for some of its customers Each of the four data
centers has a local operations team which is responsible for maintaining the local servers, network devices, connections and commercial off-the-shelf (COTS) applications that CCTP runs on The primary North America data center has the world-wide operations center which is responsible for world-wide CCTP monitoring (including its own data center) and coordinating with the local operations teams It also houses the world-wide help desk which provides Level 1 CCTP issue resolution and coordinates response of all CCTP issues (Level 1-3) CCTP application developers (Level 3) are located in North America and Ireland The client currently uses OMEGAMON to monitor the mainframe, HP OpenView, IBM Tivoli NetView and Nagios to monitor parts of the network, SMS, and BMC Patrol to monitor the distributed environment The data center in Italy is currently using IBM Tivoli Monitoring, but it has not been rolled out to CCTP In addition, most of the local operations centers use variety of custom scripts and open source programs to monitor the COTS and CCTP applications Each of the local data centers has some sort of the central view of their monitoring, but not all of the monitoring is sending events to the central or world-wide views The help desk uses HP Service Manager as its ticketing system The client is interested in reducing the number of monitoring solutions in the environment Which two applications monitoring the CCTP can be replaced by the client s existing IBM Tivoli Monitoring environment? (Choose two) A: Nagios B: MS SMS C: BMC Patrol D: HP OPenView E OMEGAMON on the mainframe
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QUESTION: 116 A client s core business is to provide electronic payment services to financial institutions and companies worldwide They serve clients world-wide with local offices in the Americas, EMEA, and Asia Pacific There are data centers located in North and South America, China, and Italy One of the clients core services is credit card transaction processing (CCTP) At the core of CCTP are multiple clusters of application servers running WebSphere Transactions are stored in a database environment running on the mainframe There are additional distributed databases to the application running on Oracle and MS SQL The clusters of application servers are distributed throughout the data centers The customers clients connect to the environment web-based services, such as SOAP, and message queues, such as WebSphere MQ In addition the client hosts dedicated CCTP environments for some of its customers Each of the four data centers has a local operations team which is responsible for maintaining the local servers, network devices, connections and commercial off-the-shelf (COTS) applications that CCTP runs on The primary North America data center has the world-wide operations center which is responsible for world-wide CCTP monitoring (including its own data center) and coordinating with the local operations teams It also houses the world-wide help desk which provides Level 1 CCTP issue resolution and coordinates response of all CCTP issues (Level 1-3) CCTP application developers (Level 3) are located in North America and Ireland The client currently uses OMEGAMON to monitor the mainframe, HP OpenView, IBM Tivoli NetView and Nagios to monitor parts of the network, SMS, and BMC Patrol to monitor the distributed
environment The data center in Italy is currently using IBM Tivoli Monitoring, but it has not been rolled out to CCTP In addition, most of the local operations centers use variety of custom scripts and open source programs to monitor the COTS and CCTP applications Each of the local data centers has some sort of the central view of their monitoring, but not all of the monitoring is sending events to the central or world-wide views The help desk uses HP Service Manager as its ticketing system The client is interested in providing a central point for opening tickets in HP Service Desk automatically What is the best product to accomplish this? A: Nagios B: IBM Tivoli Netcool OMNIbus C: IBM Tivoli Enterprise Console D: OMEGAMON on the mainframe
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QUESTION: 117 An enterprise customer has a requirement to remotely monitor and manage their Global Network Operations Center (GNOC) and support the networks of its carrier and enterprise customers in Asia, Europe, North and South America One of their core requirements of GNOC operations is to have one central point of real-time service management for business applications, network devices, Internet protocols etc Which IBM Tivoli service availability and performance management product should be used in order to meet the requirement? A: IBM Tivoli Netcool Impact B: IBM Tivoli Netcool OMNIbus C: IBM Tivoli Business Service Manager D: IBM Tivoli Composite Application Manager
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QUESTION: 118 Which two service availability and performance management products should be used to track availability, response time, usability of Internet applications and to identify bottlenecks of Web services? (Choose two) A: IBM Tivoli Netcool Impact B: IBM Tivoli Netcool OMNIbus C: IBM Tivoli Business Service Manager D: IBM Tivoli Composite Application Manager for WebSphere E IBM Tivoli Composite Application Manager for Transactions
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QUESTION: 119 A customer has the following requirements: 1) Performance monitoring of Web applications to
meet SLA of web transactions and verify that Web services are available and performing to specification and alert you when Web service performance is intermittent 2) Service management - Improve Service visibility for operations and business with real-time dashboards - including KPIs (Key Performance Indicators) and SLA Tracking 3) Automatically correlate events and prioritize event response based on business policies Which three service availability and performance management products best suit to fulfill the requirements? (Choose three) A: IBM Tivoli Monitoring B: IBM Tivoli Netcool Impact C: IBM Tivoli Netcool Webtop D: IBM Tivoli Network Manager E IBM Tivoli Business Service Manager F IBM Tivoli Composite Application Manager for Transactions
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QUESTION: 120 A customer SLA for a Web shopping cart service should be less than 18 seconds, and it is noted that some check-outs are randomly taking longer than 30 seconds Which service availability and performance management product or suite of products best tracks such problems when performance is intermittent and sluggish? A: IBM Tivoli Monitoring B: IBM Tivoli Netcool Impact C: IBM Tivoli Netcool OMNIbus D: IBM Tivoli Composite Application Manager
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QUESTION: 121 A customer has the following requirements: 1) Performance monitoring of Web applications to meet SLA of web transactions and verify that Web services are available and performing to specification and alert you when Web service performance is intermittent 2) Service management - Improve Service visibility for operations and business with real-time dashboards - including KPIs (Key Performance Indicators) and SLA Tracking 3) Optimize existing IT infrastructure performance and availability and to manage operating systems, databases and servers in distributed and host environments Which three service availability and performance management products or suite of products is best suited to fulfill the requirements? (Choose three) A: IBM Tivoli Monitoring B: IBM Tivoli Netcool Impact C: IBM Tivoli Netcool OMNIbus D: IBM Tivoli Network Manager E IBM Tivoli Business Service Manager F IBM Tivoli Composite Application Manager
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QUESTION: 122 A client s core business is to provide electronic payment services to financial institutions and companies worldwide They serve clients world-wide with local offices in the Americas, EMEA, and Asia Pacific There are data centers located in North and South America, China, and Italy One of the clients core services is credit card transaction processing (CCTP) At the core of CCTP are multiple clusters of application servers running WebSphere Transactions are stored in a database environment running on the mainframe There are additional distributed databases to the application running on Oracle and MS SQL The clusters of application servers are distributed throughout the data centers The customers clients connect to the environment web-based services, such as SOAP, and message queues, such as WebSphere MQ In addition the client hosts dedicated CCTP environments for some of its customers Each of the four data centers has a local operations team which is responsible for maintaining the local servers, network devices, connections, and commercial off-the- shelf (COTS) applications that CCTP runs on The primary North America data center has the world-wide operations center which is responsible for world-wide CCTP monitoring (including its own data center) and coordinating with the local operations teams It also houses the world-wide help desk which provides Level 1 CCTP issue resolution and coordinates response of all CCTP issues (Level 1-3) CCTP application developers (Level 3) are located in North America and Ireland The client currently uses OMEGAMON to monitor the mainframe, HP OpenView, IBM Tivoli NetView and Nagios to monitor parts of the network, SMS and BMC Patrol to monitor the distributed environment The data center in Italy is currently using IBM Tivoli Monitoring, but it has not been rolled out to CCTP In addition, most of the local operations centers use variety of custom scripts and open source programs to monitor the COTS and CCTP applications Each of the local data centers has some sort of the central view of their monitoring, but not all of the monitoring is sending events to the central or world-wide views The help desk uses HP Service Manager as its ticketing system The customer wants to monitor each data center locally by having all traps from network devices go to a local mttrapd probe with events going to a local instance of IBM Tivoli Netcool OMNIbus How can a central console be used to view all of the events? A: There is not a way to connect each of the data centers to a single event console B: Forward all events to a central IBM Tivoli Netcool OMNIbus ObjectServer for visualization C: Use operations staff at each data center to view events and forward tickets to the central help desk D: Use a central TIP console with Active Event Lists connecting to each data centers local copy of IBM Tivoli Netcool OMNIbus
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QUESTION: 123 A client s core business is to provide electronic payment services to financial institutions and companies worldwide They serve clients world-wide with local offices in the Americas, EMEA, and Asia Pacific There are data centers located in North and South America, China,
and Italy One of the clients core services is credit card transaction processing (CCTP) At the core of CCTP are multiple clusters of application servers running WebSphere Transactions are stored in a database environment running on the mainframe There are additional distributed databases to the application running on Oracle and MS SQL The clusters of application servers are distributed throughout the data centers The customers clients connect to the environment web-based services, such as SOAP, and message queues, such as WebSphere MQ In addition the client hosts dedicated CCTP environments for some of its customers Each of the four data centers has a local operations team which is responsible for maintaining the local servers, network devices, connections and commercial off-the-shelf (COTS) applications that CCTP runs on The primary North America data center has the world-wide operations center which is responsible for world-wide CCTP monitoring (including its own data center) and coordinating with the local operations teams It also houses the world-wide help desk which provides Level 1 CCTP issue resolution and coordinates response of all CCTP issues (Level 1-3) CCTP application developers (Level 3) are located in North America and Ireland The client currently uses OMEGAMON to monitor the mainframe, HP OpenView, IBM Tivoli NetView and Nagios to monitor parts of the network, SMS and BMC Patrol to monitor the distributed environment The data center in Italy is currently using IBM Tivoli Monitoring, but it has not been rolled out to CCTP In addition, most of the local operations centers use variety of custom scripts and open source programs to monitor the COTS and CCTP applications Each of the local data centers has some sort of the central view of their monitoring, but not all of the monitoring is sending events to the central or world-wide views The help desk uses HP Service Manager as its ticketing system What is the best way to view Nagios alerts, HP OpenView alerts, and BMC Patrol alerts on a single event console? A: Nagios cannot forward alerts to IBM Tivoli Netcool OMNIbus, so a complete solution cannot be architected for the client B: BMC Patrol cannot forward alerts to IBM Tivoli Netcool OMNIbus, so a complete solution cannot be architected for the client C: Nagios, HP OpenView, and BMC Patrol can forward SNMP Traps to the mttrapd probe and then forward the alerts to IBM Tivoli Netcool OMNIbus D: Nagios and HP OpenView can forward SNMP Traps to the mttrapd probe, and BMC Patrol will use the BMC Patrol probe to forward alerts to IBM Tivoli Netcool OMNIbus
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QUESTION: 124 A client s core business is to supply widgets to customers An order desk is located in Florida Desktops are used by employees for general Lotus Notes e-mail and Lotus Sametime Desktops are also used for inputting orders into an Order Application for orders from customers who call in their orders by telephone The client has a data center located in Oregon It contains a distributed environment running Lotus Notes and Lotus Sametime and a distributed environment running mySAP ERP (monitored by BMC Performance Manager for business Applications) It also has a DB2 database on a mainframe that contains all of their product information and stock, and a distributed environment that runs the Order Application HP
OpenView is used to monitor the customer s network environment The client has a distribution center in Illinois It contains a distributed front end for the Order Application, which prints out orders and allows the distribution center to update the amount of stock Orders are fulfilled by the distribution center and mailed directly to the customer Stock is also received and updated by the distribution center The client wants to implement an enterprise monitoring environment based on IBM Tivoli Monitoring in addition to continuing to use HP OpenView and BMC Performance Manager for Business Applications Who should be contacted first to determine if there is an integration point between BMC Performance Manager for Business Applications and IBM Tivoli Monitoring? A: contact BMC and ask their help desk how to integrate the product with IBM Tivoli Monitoring B: contact the solution advisor s subject matter experts to determine if an integration point exists C: assume that an integration point exists and that it will be configured during the implementation of IBM Tivoli Monitoring D: contact the client s implementation team in charge of BMC Performance Manager for Business Applications and ask them about integration points
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QUESTION: 125 A client s core business is to supply widgets to customers An order desk is located in Florida Desktops are used by employees for general Lotus Notes e-mail and Lotus Sametime Desktops are also used for inputting orders into an Order Application for orders from customers who call in their orders by telephone The client has a data center located in Oregon It contains a distributed environment running Lotus Notes and Lotus Sametime and a distributed environment running mySAP ERP (monitored by BMC Performance Manager for business Applications) It also has a DB2 database on a mainframe that contains all of their product information and stock and a distributed environment that runs the Order Application HP OpenView is used to monitor the client s network environment The client has a distribution center in Illinois It contains a distributed front end for the Order Application that prints out orders, and allows the distribution center to update the amount of stock Orders are fulfilled by the distribution center and mailed directly to the customer Stock is also received and updated by the distribution center The customer wants to implement an enterprise monitoring environment based on IBM Tivoli Monitoring in addition to continuing to use HP OpenView and BMC Performance Manager for Business Applications Who should be contacted first to determine if there is an integration point between HP OpenView and IBM Tivoli Monitoring? A: contact solution advisor s subject matter experts to determine if an integration point exists B: contact HP and ask their helpdesk how to integrate the product with IBM Tivoli Monitoring C: contact client s implementation team in charge of HP OpenView and ask them about integration points D: assume that an integration point exists and that it will be configured during the implementation of IBM Tivoli Monitoring
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QUESTION: 126 A client s core business is to supply widgets to customers An order desk is located in Florida Desktops are used by employees for general Lotus Notes e-mail, and Lotus Sametime Desktops are also used for inputting orders into an Order Application for orders from customers who call in their orders by telephone The client has a data center located in Oregon It contains a distributed environment running Lotus Notes and Lotus Sametime and a distributed environment running mySAP ERP (monitored by BMC Performance Manager for business Applications) It also has a DB2 database on a mainframe that contains all of their product information and stock, and a distributed environment that runs the Order Application, which resides on WebSphere Application Server HP OpenView is used to monitor the client s network environment CA Wiley is used to monitor the Order Application The client has a distribution center in Illinois It contains a distributed front end for the Order Application that prints out orders and allows the distribution center to update the amount of stock Orders are fulfilled by the distribution center and mailed directly to the customer Stock is also received and updated by the distribution center The client wants to implement an enterprise monitoring environment based on IBM products Which IBM application can replace one of the client s monitoring applications? A: IBM Tivoli Monitoring B: IBM Tivoli Business Service Manager C: IBM Tivoli Monitoring for Messaging and Collaboration D: IBM Tivoli Composite Application Manager for WebSphere
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QUESTION: 127 An existing IBM Tivoli Netcool client has purchased some new phone equipment that is not reporting server alerts correctly to IBM Tivoli Netcool OMNIbus What is the best way the IBM Tivoli team can help the client resolve this issue? A: troubleshoot the IBM Tivoli Netcool gateway for the phone device database B: suggest to turn on debug in the IBM Tivoli Netcool OMNIbus Probe log file to assist in troubleshooting C: implement a scripting work around which uses some current technology of the client s implementation D: recommend that the customer purchase a third-party tool to monitor the phone device and send upward SNMP traps to Netcool
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QUESTION: 128
A client currently has IBM Tivoli Netcool OMNIbus and Tivoli Netcool Webtop implemented and wants to have more detailed real-time event dashboards Which IBM Tivoli product can be used to accomplish this? A: IBM Tivoli Enterprise Console B: IBM Tivoli Business Service Manager C: IBM Tivoli Business Application Management D: IBM Tivoli Composite Application Manager for Transactions
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QUESTION: 129 The client manufactures and supplies widgets It has two sites one based in the US and the other in Europe They have a large network at each site that provides IT systems to each department Configured at each site are two instances of IBM Tivoli Service Request Manager configured in failover The IBM Tivoli Service Request Manager repository data is shared between the two sites to mirror any changes made Each IBM Tivoli Service Request Manager connects to a single IBM Tivoli Netcool OMNIbus ObjectServer on site The IBM Tivoli Netcool OMNIbus ObjectServers communicate with each other using a Netcool Bi-directional gateway Various probes are configured in the US to receive events from both the US and European networks and forward to the US IBM Tivoli Netcool OMNIbus ObjectServer Each IBM Tivoli Netcool OMNIbus ObjectServer also connects into an historical database at their respective sites using a Netcool ODBC Gateway Netcool Impact is configured at each site to enrich events in IBM Tivoli Netcool OMNIbus ObjectServer with additional information about the affected device It also handles the sending of e-mails to the technical team responsible for the affected device The customer requests that a high availability solution be implemented Additionally, the customer plans to expand his network into new regions and wants to do so with minimal impact on the existing production environment Which recommendation increases the resilience of the current IBM Tivoli solution? A: Deploy additional Display IBM Tivoli Netcool OMNIbus ObjectServer at the European site B: Deploy additional IBM Tivoli Netcool OMNIbus ObjectServers to work as an aggregation layer at a new site C: Deploy additional IBM Tivoli Netcool OMNIbus ObjectServers to work in failover with the existing one at each site D: Deploy additional IBM Tivoli Netcool OMNIbus ObjectServers to work as a display IBM Tivoli Netcool OMNIbus ObjectServer at a new site
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QUESTION: 130 The client manufactures and supplies widgets It has two sites one based in the US and the other in Europe They have a large network at each site that provides IT systems to each department Configured at each site are two instances of IBM Tivoli Service Request Manager configured
in failover The IBM Tivoli Service Request Manager repository data is shared between the two sites to mirror any changes made Each IBM Tivoli Service Request Manager connects to a single IBM Tivoli Netcool OMNIbus ObjectServer on site The IBM Tivoli Netcool OMNIbus ObjectServers communicate with each other using a Netcool Bi-directional gateway Various probes are configured in the US to receive events from both the US and European networks and forward to the US IBM Tivoli Netcool OMNIbus ObjectServer Each IBM Tivoli Netcool OMNIbus ObjectServer also connects into an historical database at their respective sites using a Netcool ODBC Gateway Netcool Impact is configured at each site to enrich events in IBM Tivoli Netcool OMNIbus ObjectServer with additional information about the affected device It also handles the sending of e-mails to the technical team responsible for the affected device The customer requests that a high availability failover solution be implemented Additionally, the customer plans to expand his network into new regions and wants to do so with minimal impact on the existing production environment The customer currently only monitors their network devices Which product is best suited to monitoring servers in this environment? A: IBM Tivoli Monitoring B: IBM Tivoli Netcool Impact C: IBM Tivoli Netcool Webtop D: IBM Tivoli Business Service Manager
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QUESTION: 131 The client manufactures and supplies widgets It has two sites one based in the US and the other in Europe They have a large network at each site that provides IT systems to each department Configured at each site are two instances of IBM Tivoli Service Request Manager configured in failover The IBM Tivoli Service Request Manager repository data is shared between the two sites to mirror any changes made Each IBM Tivoli Service Request Manager connects to a single IBM Tivoli Netcool OMNIbus ObjectServer on site The IBM Tivoli Netcool OMNIbus ObjectServers communicate with each other using a Netcool Bi-directional gateway Various probes are configured in the US to receive events from both the US and European networks and forward to the US IBM Tivoli Netcool OMNIbus ObjectServer Each IBM Tivoli Netcool OMNIbus ObjectServer also connects into an historical database at their respective sites using a Netcool ODBC Gateway Netcool Impact is configured at each site to enrich events in IBM Tivoli Netcool OMNIbus ObjectServer with additional information about the affected device It also handles the sending of e-mails to the technical team responsible for the affected device The customer requests that a high availability failover solution be implemented Additionally, the customer plans to expand his network into new regions and wants to do so with minimal impact on the existing production environment The customer has expanded their network into a new region and has expressed concerns about the amount of time it takes for an event to appear in the US IBM Tivoli Netcool OMNIbus ObjectServer What is the likely cause of this? A: increase in network latency B: increase in the number of e-mails sent C: increase in the number of tickets created D: increase in the number of impact policies
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QUESTION: 132 The client manufactures and supplies widgets It has two sites one based in the US and the other in Europe They have a large network at each site that provides IT systems to each department Configured at each site are two instances of IBM Tivoli Service Request Manager configured in failover The IBM Tivoli Service Request Manager repository data is shared between the two sites to mirror any changes made Each IBM Tivoli Service Request Manager connects to a single IBM Tivoli Netcool OMNIbus ObjectServer on site The IBM Tivoli Netcool OMNIbus ObjectServers communicate with each other using a Netcool Bi-directional gateway Various probes are configured in the US to receive events from both the US and European networks and forward to the US IBM Tivoli Netcool OMNIbus ObjectServer Each IBM Tivoli Netcool OMNIbus ObjectServer also connects into an historical database at their respective sites using a Netcool ODBC Gateway Netcool Impact is configured at each site to enrich events in IBM Tivoli Netcool OMNIbus ObjectServer with additional information about the affected device It also handles the sending of e-mails to the technical team responsible for the affected device The customer requests that a high availability failover solution be implemented Additionally, the customer plans to expand his network into new regions and wants to do so with minimal impact on the existing production environment The customer has expanded their network into a new region and has expressed concerns about the amount of time it takes for an event to appear in the US IBM Tivoli Netcool OMNIbus ObjectServer This is due to an increase in the network latency Which two solutions are recommended to solve this problem? (Choose two) A: deploy backup probes B: deploy IBM Tivoli Netcool Impact C: deploy probes closer to the source of events D: install a collection layer ObjectServer in Europe E deploy additional Display IBM Tivoli Netcool OMNIbus ObjectServers
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QUESTION: 133 A client s core business is to provide various outsourcing services, from Web hosting to content management Its network, hardware and software resources reside physically in their Web farm, and are supervised and administered 24/7 by their specialist engineers The client offers its own in-house Web farm, capable of guaranteeing to its diverse range of customers, top quality hosting and housing services The client offers a range of service class (Gold, Silver, and Bronze) to reflect different levels in quality of service its customers can expect Customers with the highest gold class can expect 9999% service uptime guaranteed, silver customers are guaranteed 99% while bronze customers can expect 98% The uptime figure is calculated on a monthly basis An outage is defined as an instance in which the customer or the public is unable
to transmit and receive IP packets due to a failure of the hosted service for more than 10 consecutive minutes for gold customers and 20 consecutive minutes for all other customer types The clients goal is to keep Average Round-Trip latency within its network to 70 milliseconds or less Presently, the client is experiencing a surge in demand for its service The client has its main hosting location in London All applications and hardware required in implementing server hosting and management, application software maintenance and back-end procedures are collocated on-site Applications deployed include DB2, WebSphere, Web Server, and load-balancers These are all installed in clusters to provide scalability and resiliency The client also maintains an off-site backup location in Scotland with a recovery time objective of less than 1 hour What is the recommended approach to provide performance and availability management when monitoring end user experience of a hosted e-commerce site? A: Periodically reboot all hardware and ignore Key Performance Indicator (KPI) B: Periodically call the customer on the phone to find out if end users have complained about the site, adjusting KPI for every complaint C: Periodically check that all hardware components used to achieve the transactions are up and running, adjusting KPI for every hardware down D: Periodically simulate online transactions as carried out by end users on each hosted service where possible, adjusting KPI for every service outage
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QUESTION: 134 A client s core business is to provide various outsourcing services, from Web hosting to content management Its network, hardware and software resources reside physically in their Web farm, and are supervised and administered 24/7 by their specialist engineers The client offers its own in-house Web farm, capable of guaranteeing to its diverse range of customers, top quality hosting and housing services The client offers a range of service class (Gold, Silver, and Bronze) to reflect different levels in quality of service its customers can expect Customers with the highest gold class can expect 9999% service uptime guaranteed, silver customers are guaranteed 99% while bronze customers can expect 98% The uptime figure is calculated on a monthly basis An outage is defined as an instance in which the customer or the public is unable to transmit and receive IP packets due to a failure of the hosted service for more than 10 consecutive minutes for gold customers and 20 consecutive minutes for all other customer types The clients goal is to keep Average Round-Trip latency within its network to 70 milliseconds or less Presently, the client is experiencing a surge in demand for its service The client has its main hosting location in London All applications and hardware required in implementing server hosting and management, application software maintenance and back-end procedures are collocated on-site Applications deployed include DB2, WebSphere, Web Server, and load-balancers These are all installed in clusters to provide scalability and resiliency The client also maintains an off-site backup location in Scotland with a recovery time objective of less than 1 hour Which statement is true about Key Performance Indicators (KPIs) relative to SLAs in the environment? A: The client should check KPIs and SLAs at the end of
the month B: The monthly cumulative outage metric is a good KPI used to determine imminent SLA violation C: The client only needs to be alerted when SLAs are being breached and KPIs are not really important D: The KPI is defined by the end user while the SLA is agreed upon by the service provider and the owner of the service being outsourced
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QUESTION: 135 A client s core business is to provide various outsourcing services, from Web hosting to content management Its network, hardware and software resources reside physically in their Web farm, and are supervised and administered 24/7 by their specialist engineers The client offers its own in-house Web farm, capable of guaranteeing to its diverse range of customers, top quality hosting and housing services The client offers a range of service class (Gold, Silver, and Bronze) to reflect different levels in quality of service its customers can expect Customers with the highest gold class can expect 9999% service uptime guaranteed, silver customers are guaranteed 99% while bronze customers can expect 98% The uptime figure is calculated on a monthly basis An outage is defined as an instance in which the customer or the public is unable to transmit and receive IP packets due to a failure of the hosted service for more than 10 consecutive minutes for gold customers and 20 consecutive minutes for all other customer types The clients goal is to keep Average Round-Trip latency within its network to 70 milliseconds or less Presently, the client is experiencing a surge in demand for its service The client has its main hosting location in London All applications and hardware required in implementing server hosting and management, application software maintenance and back-end procedures are collocated on-site Applications deployed include DB2, WebSphere, Web Server, and load-balancers These are all installed in clusters to provide scalability and resiliency The client also maintains an off-site backup location in Scotland with a recovery time objective of less than 1 hour When presenting the benefits of applying service availability and performance management within the environment to the client, what should be presented as the major benefit? A: Ability to alert on SLA violation B: Measuring compliance to SLAs only, ensuring the service provider is aware of SLA violation by the end of the month C: Measuring compliance to SLAs allows the customer to reduce the number of key performance indicators that they monitor in an environment D: Proactive monitoring of all components with identification of high profile service providing hardware/software for prioritized attention, thereby avoiding outages
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QUESTION: 136
A client s core business is to provide various outsourcing services, from Web hosting to content management Its network, hardware and software resources reside physically in their Web farm, and are supervised and administered 24/7 by their specialist engineers The client offers its own in-house Web farm, capable of guaranteeing to its diverse range of customers, top quality hosting and housing services The client offers a range of service class (Gold, Silver, and Bronze) to reflect different levels in quality of service its customers can expect Customers with the highest gold class can expect 9999% service uptime guaranteed, silver customers are guaranteed 99% while bronze customers can expect 98% The uptime figure is calculated on a monthly basis An outage is defined as an instance in which the customer or the public is unable to transmit and receive IP packets due to a failure of the hosted service for more than 10 consecutive minutes for gold customers and 20 consecutive minutes for all other customer types The clients goal is to keep Average Round-Trip latency within its network to 70 milliseconds or less Presently, the client is experiencing a surge in demand for its service The client has its main hosting location in London All applications and hardware required in implementing server hosting and management, application software maintenance and back-end procedures are collocated on-site Applications deployed include DB2, WebSphere, Web Server, and load-balancers These are all installed in clusters to provide scalability and resiliency The client also maintains an off-site backup location in Scotland with a recovery time objective of less than 1 hour When presenting the benefits of applying service availability and performance management within the environment to the client, what should be presented as the major benefit? A: Measure compliance to SLAs and provide reports B: Alert operational engineers by e-mail on service affecting incidents C: Identify, Isolate, alert on, and prioritize service affecting incidents and bottlenecks D: Measure compliance to SLAs only, ensuring the service provider is aware of SLA violation by the end of the month
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QUESTION: 137 A client s core business is to provide various outsourcing services, from Web hosting to content management Its network, hardware and software resources reside physically in their Web farm, and are supervised and administered 24/7 by their specialist engineers The client offers its own in-house Web farm, capable of guaranteeing to its diverse range of customers, top quality hosting and housing services The client offers a range of service class (Gold, Silver, and Bronze) to reflect different levels in quality of service its customers can expect Customers with the highest gold class can expect 9999% service uptime guaranteed, silver customers are guaranteed 99% while bronze customers can expect 98% The uptime figure is calculated on a monthly basis An outage is defined as an instance in which the customer or the public is unable to transmit and receive IP packets due to a failure of the hosted service for more than 10 consecutive minutes for gold customers and 20 consecutive minutes for all other customer types The clients goal is to keep Average Round-Trip latency within its network to 70 milliseconds or less Presently, the client is experiencing a surge in demand for its service The
client has its main hosting location in London All applications and hardware required in implementing server hosting and management, application software maintenance and back-end procedures are collocated on-site Applications deployed include DB2, WebSphere, Web Server, and load-balancers These are all installed in clusters to provide scalability and resiliency The client also maintains an off-site backup location in Scotland with a recovery time objective of less than 1 hour What is a key benefit to an internal review of Key Performance Indicators and SLAs at the end of each month? A: Confirm to the service owner of nonviolation of SLA only B: Buy more service and performance management software C: Reconfigure the network to allow IP traffic to be sent to only network resource housing services for gold customers D: Review of services provided to ensure each hosted service component is positioned as an optimal resource to match service priority
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QUESTION: 138 Which information is needed to design a service availability and performance management solution? A: the clients list of selected Tivoli software, candidate staffing list B: key performance indicators, client business model, details of non-IBM products installed, understanding of ITIL and ROI C: service availability and performance management systems on the horizon, client schedules, client input and client timelines D: key personnel, business requirements, technical requirements, budget, timeframe, deployment approach, IBM software and integration services
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QUESTION: 139 When summarizing the key personnel technical interviews, which information is critical? A: a determination of which implementation tasks can be done consecutively or in tandem B: a list of existing software that must be removed from the customers system before the implementation can proceed C: a list of the client s personnel who are not qualified to run the new or upgraded service availability and performance management solution D: an understanding of customer inputs and an explanation of why and how the client will be able to successfully use a service availability and performance management solution
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QUESTION: 140 Which statement is true about the design of a service availability and performance management solution? A: The design should be symmetrical and holistic B: The design should focus on satisfying the clients technical preferences C: The design should advance the customers business and technical goals D: The design should reject any component that is not included in the best-of-breed concept of software and hardware
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QUESTION: 141 Which two factors must be considered when initially determining project duration? (Choose two) A: unknown tasks that have not been included in the project plan B: a tally of projected hours needed to complete the defined tasks C: any project-related issues that might affect the customers on-going business D: overlapping budgetary periods that present accounting difficulties for the sales team E anticipated, but as yet unscheduled, new releases of service availability and performance management software
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QUESTION: 142 Knowing that the sales team objectives are to complete the project in the least amount of time and to sell more services, how can a solution advisor best add value to a project? A: focus on only one aspect of the project and make it function perfectly B: search through the design for points to add product or service and design a campaign to convince the client that they are needed C: come to understand all of the political aspects of the clients environment and seek out weak points in staff members who are putting up roadblocks D: be thorough in the initial stages of the project, and if appropriate, use the planning process to show the client the value of strategic enhancements to the project
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QUESTION: 143 Which skill areas should be the most useful for personnel working on the project if the client has a number of Open Source solutions in their environment? A: DB2, AIX, Java, and WebSphere B: Outlook, Active Directory, AT, PERL and Exchange C: Bang!, CookiesXT,
SurferAnywhere, Java and PCP D: Linux certification, Apache, Perl, and various shells
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QUESTION: 144 A list of products to be deployed has been established in accordance with a solution design Which two factors are the most important when determining the level of effort required to deploy the solution? (Choose two) A: the skill level of the end users B: the order in which products should be deployed C: which tasks can be done consecutively or in tandem D: the size of the team required to implement the solution E which client requirements are required to be addressed first
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QUESTION: 145 When calculating the level of effort required to deploy a solution, which two pieces of client information are needed to accurately identify the clients involvement in the deployment? (Choose two) A: client skill levels B: client schedules C: client security requirements D: lack of remote access to the environment E the number of consultants already employed by the client
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QUESTION: 146 When determining the level of effort required to deploy a component of a solution, which factor is it important to take into account? A: the cost of the component B: the training available for the component C: the media on which the component is available D: any identified customizations required within the component
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QUESTION: 147 When examining how a solution is to be deployed with a client, the client wants their staff to be
involved in the deployment of some components of the solution What should be done? A: examine skill levels of the client s staff B: recommend that professional services deploy the entire solution C: de-scope any part of the solution to be deployed by the client themselves D: state that using the client s own staff will delay the deployment of the solution
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QUESTION: 148 What is the most important factor to consider when determining the order in which the installation of the components of a solution will be carried out? A: the number of staff available for the installation B: the order in which the supporting hardware was deployed C: the location of the sites in which the components are to be deployed D: the inter-product dependencies for the solution components to be deployed
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QUESTION: 149 What should be included when documenting the scope of a project in order to determine the level of effort required to deploy the solution? A: future requirements of the client B: the exact training requirements of the client C: the members of the staff who will carry out the installation D: the number of production and non-production instances of the solution that will be deployed
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QUESTION: 150 What is the best demonstration method for a presentation of the IBM Tivoli Netcool OMNIbus (Tivoli Netcool OMNIbus) solution at the client s location? A: Full Proof of Concept B: Tivoli Solution Showcase C: IBM Computing Technology Center demonstration D: IBM does not offer real-time client demonstrations of Tivoli Netcool OMNIbus product
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QUESTION: 151 A solution advisor tells a client that IBM Tivoli does application transaction monitoring with central event correlation and deduplication To which product or product suites is the solution advisor referring? A: IBM Tivoli products do not perform central event correlation B: IBM Tivoli Enterprise Portal with IBM Tivoli Network Monitors C: IBM Tivoli Netcool OMNIbus (Tivoli Netcool OMNIbus) with IBM Tivoli Monitoring D: Tivoli Netcool OMNIbus with IBM Tivoli Composite Application Manager
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QUESTION: 152 Which statement is true about presenting the Tivoli Solution Showcase demonstration at a client location? A: A PowerPoint presentation is required B: The demonstration requires a high-speed Internet connection C: The Tivoli Solution Showcase is not available at the client s location D: It is necessary to have a removable hard drive with the demonstration installed on it
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QUESTION: 153 The proposed solution is ready to be presented to the client Agreement from all the decision makers is necessary for the solution to be purchased What is an important action to take to verify that decision makers have been identified? A: interview the sponsor to ask who the stakeholders are B: conduct interviews with the client s project management team C: interview the personnel most affected by the proposed solution D: interview the most senior personnel to preview the proposed solution
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QUESTION: 154 Different personnel have shown up at each client meeting conducted to describe the service availability and performance management solution as it relates to the client s requirements The client feels that all the right people have been exposed to the proposed solution There is one more opportunity to present the final solution What is the key factor in ensuring the presentation is tailored to the audience? A: understanding the timeframe for implementation B: verifying the decision maker s scheduled attendance C: understanding the client s budget and
the cost of implementation of the solution D: determining who is the most knowledgeable regarding the client s requirements
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QUESTION: 155 Interviews have been conducted with senior personnel, and the organizational structure has been analyzed at a company However, it is unclear who the key decision maker is for the service availability and performance management project What is the next step to take to ensure that the correct person is identified? A: determine who is responsible for fiscal management of the project B: interview the corporate sponsor (coach) to help identify that person C: determine who is the most knowledgeable regarding the requirements D: repeat interviews with senior personnel with emphasis on their stake in the project
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QUESTION: 156 When presenting the final IBM Tivoli service availability and performance management solution to the client, what is critical? A: A detailed Bill of Materials including pricing is presented B: Future business expansion plans of the client are recognized C: The Proof of Concept is performed on the client s own hardware D: The benefits and value of the solution are made clear to the client
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QUESTION: 157 What does a successful Tivoli Business Service Management demonstration illustrate? A: network service provider SLA violations B: management of the network infrastructure C: design flaws in the client s application architecture D: service level management of business processes and subcomponents
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QUESTION: 158 At a minimum, what should a successful final service availability and performance management solution presentation do? A: include sales literature on all IBM Tivoli products B: include a demonstration of the Proof of Concept implementation C: demonstrate how the IBM Tivoli solution has met or exceeded all the client requirements D: indicate how the client may need to change existing business processes to gain full advantage of the IBM Tivoli Business Process Management Solution
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QUESTION: 159 While evaluating the high-level solution design, it is apparent that there are some gaps where other IBM Tivoli products can fit into the solution What is the best next step to take? A: Just include the additional IBM Tivoli products in the solution design B: Check with the financial team and discuss the impact on the project cost C: Contact the clients technical team to understand the criticality of these gaps D: Make an analysis of additional investment and ROI if other products are included and present it to the customer
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QUESTION: 160 While evaluating a high-level solution design, it is apparent that there are some gaps where other IBM Tivoli products fit into the solution What is the next step? A: Just include those products in the presentation B: Investigate the potential ROI of including the recently identified IBM Tivoli products in a later phase C: Check with other vendors for a third-party replacement of that particular software which might be cost effective D: Investigate the potential ROI of including the recently identified IBM Tivoli products in this phase and discuss with the client
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QUESTION: 161 While evaluating a high-level solution design, it is apparent that there are some gaps where other IBM products, not the Tivoli brand, can fit into the solution As a representative of the IBM advisory team and the plan, which step should be taken next? A: Just include those products in the solution B: Ask customer to contact the sales team of that product team C:
Contact the clients technical team to understand the criticality of these gaps D: Inform the sales team of the products identified and the potential opportunity
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QUESTION: 162 A client s core business is to provide electronic payment services to financial institutions and companies worldwide They serve clients world-wide with local offices in the Americas, EMEA, and Asia Pacific There are data centers located in North and South America, China, and Italy One of the clients core services is credit card transaction processing (CCTP) At the core of CCTP are multiple clusters of application servers running WebSphere Transactions are stored in a database environment running on the mainframe There are additional distributed databases to the application running on Oracle and MS SQL The clusters of application servers are distributed throughout the data centers The customers clients connect to the environment web-based services, such as SOAP, and message queues, such as WebSphere MQ In addition the client hosts dedicated CCTP environments for some of its customers Each of the four data centers has a local operations team which is responsible for maintaining the local servers, network devices, connections and commercial off-the-shelf (COTS) applications that CCTP runs on The primary North America data center has the world-wide operations center which is responsible for world-wide CCTP monitoring (including its own data center) and coordinating with the local operations teams It also houses the world-wide help desk which provides Level 1 CCTP issue resolution and coordinates response of all CCTP issues (Level 1-3) CCTP application developers (Level 3) are located in North America and Ireland The client currently uses OMEGAMON to monitor the mainframe, HP OpenView, IBM Tivoli NetView and Nagios to monitor parts of the network, SMS, and BMC Patrol to monitor the distributed environment The data center in Italy is currently using IBM Tivoli Monitoring, but it has not been rolled out to CCTP In addition, most of the local operations centers use variety of custom scripts and open source programs to monitor the COTS and CCTP applications Each of the local data centers has some sort of the central view of their monitoring, but not all of the monitoring is sending events to the central or world-wide views The help desk uses HP Service Manager as its ticketing system The client s help desk is spending too much time in firefighting mode (responding to issues after the fact) Which ITIL process, when implemented, will help with this issue? A: Incident Mangement B: Problem Management C: Availability Management D: IT Service Continuity Management
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QUESTION: 163
A client s core business is to provide electronic payment services to financial institutions and companies worldwide They serve clients world-wide with local offices in the Americas, EMEA, and Asia Pacific There are data centers located in North and South America, China, and Italy One of the clients core services is credit card transaction processing (CCTP) At the core of CCTP are multiple clusters of application servers running WebSphere Transactions are stored in a database environment running on the mainframe There are additional distributed databases to the application running on Oracle and MS SQL The clusters of application servers are distributed throughout the data centers The customers clients connect to the environment web-based services, such as SOAP, and message queues, such as WebSphere MQ In addition the client hosts dedicated CCTP environments for some of its customers Each of the four data centers has a local operations team which is responsible for maintaining the local servers, network devices, connections and commercial off-the-shelf (COTS) applications that CCTP runs on The primary North America data center has the world-wide operations center which is responsible for world-wide CCTP monitoring (including its own data center) and coordinating with the local operations teams It also houses the world-wide help desk which provides Level 1 CCTP issue resolution and coordinates response of all CCTP issues (Level 1-3) CCTP application developers (Level 3) are located in North America and Ireland The client currently uses OMEGAMON to monitor the mainframe, HP OpenView, IBM Tivoli NetView and Nagios to monitor parts of the network, SMS, and BMC Patrol to monitor the distributed environment The data center in Italy is currently using IBM Tivoli Monitoring, but it has not been rolled out to CCTP In addition, most of the local operations centers use variety of custom scripts and open source programs to monitor the COTS and CCTP applications Each of the local data centers has some sort of the central view of their monitoring, but not all of the monitoring is sending events to the central or world-wide views The help desk uses HP Service Manager as its ticketing system The client wants to begin tracking the service levels of CCTP Which two products can be used to accomplish this? (Choose two) A: IBM Tivoli Monitoring B: IBM Tivoli Netcool OMNIbus C: IBM Tivoli Service Level Advisor D: IBM Tivoli Service Request Manager E IBM Tivoli Management Edition for AIX
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QUESTION: 164 A client has a business that is a supplier of heavy construction equipment to the east coastbased construction industry Customers connect to a Web-based application based on WebSphere The client is using DB2 as a database server and it all runs on HP Compaq hardware The current monitoring environment includes Nagios, HP Systems Insight Manager, IBM Tivoli Enterprise Console and HP LoadRunner Remedy is used as a service desk for trouble tickets IBM Tivoli Enterprise Console is being used as a destination for SNMP traps that are being forwarded through SolarWinds Customers connect through a load balancer to the WebSphere server which in turn accesses the DB2 database to deliver dynamic content They are in a dual data center configuration for disaster recovery and high availability The customer
wants to upgrade IBM Tivoli Enterprise Console to IBM Tivoli Netcool OMNIbus What are the possibilities for integrating Nagios, Insight Manager, and Solar Winds? A: Have all of the products send traps to the mttrapd probe B: There are custom integrations for each of the products from their respective vendors C: The client will have to forward all of the events from IBM Tivoli Enterprise Console to IBM Tivoli Netcool OMNIbus D: The same solution cannot be used for all of the products because Nagios cannot be integrated with other products
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