Kano Analysis for Customer Prioritization

Like Expect It Don't Care Live With Dislike

I would like it; enjoy it; it would be helpful to me. Must be that way; it is a basic need. Neutral; wouldn't concern me; don't care. Dislike it but can live with it; inconvenience. Extreme dislike; can't accept it; major isue. How would you feel if this was present? Like Like Like Expect It Expect It Dislike Expect It Expect It Expect It Expect It Expect It Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike How would you feel if this was absent? Dislike Live With Live With Expect It Like Dislike Like Expect It Don't Care Live With Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike

Story Title ADFS Integration Internationalization

Story Narrative

Priority Performance Attractive Attractive Indifferent Reversal (invalid) Questionable (invalid) Reversal (invalid) Indifferent Indifferent Indifferent Must-Be Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid)

Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike

Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike Dislike

Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid) Questionable (invalid)

DO NOT CHANGE - The tables on this page drive the results of Kano Analysis. Like Q R R R R Expect It A I I I R

Would be helpful Must be this way Neutral, wouldn't matter Inconvenience, but can live with it. Can't accept it

Like Expect It Don't Care Live With Dislike

M P A I Q R

Must-Be Performance Attractive Indifferent Questionable (invalid) Reversal (invalid)

Don't Care A I I I R

Live With A I I I R

Dislike P M M M Q