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3951 Banyan Court Apt. A | Bowling Green, Kentucky | (440) 785-0922 | ktrack11@gmail.com

Bachelor of Arts: Communication Studies Western Kentucky University Graduation Date: Dec 2013 o o o Major: Communication Studies Minor: Sales Related Coursework: Advanced Sales, Services Marketing, Advanced Public Speaking, Group Decision Making, Computer-Mediated Communication, Organizational Communication

Independent Sales Agent/ Benefits Consultant American Family Life Assurance Company (AFLAC) May 2013 to Current o Responsible for expanding the Bowling Green, KY district and surrounding by obtaining new business accounts as well as servicing existing accounts. Became an AFLAC Fast Start Award Winner in July 2013 for selling over $5,500 in Aflac healthcare products and policies in the first 5 weeks as an agent.

Service Assistant Cheddars Casual Caf July 2013 to Current o Providing excellent table service all the while fostering guest satisfaction in fast-paced restaurant and bar. Sales Representative In Touch Communications (AT&T Authorized Retailer) Sept 2013 to May 2013 o Responsible for meeting and surpassing sales quotas on a broad range AT&T and DirecTV products. o Ranked as the Top 20 Sales Rep (Company Wide) for each month of my employment. Acquired skills in billing, collections, and Face-to-Face customer service.

Verizon Wireless Customer Service Representative AFNI Inc. Jan 2012 to June 2012 o Responsible for taking several dozen phone calls on a daily basis in order to assist Verizon Wireless Customers with TIER 1 technical support, bill payments, bill credits, mobile phone upgrades, and mobile phone activations. o Acquired inbound call center experience and customer service experience.

Sales Associate (Home Theater) Best Buy Feb 2011 to June 2011 o Responsible for maintaining the Home Theater department which included providing the upmost standards in customer service, assembling displays, and most importantly selling several thousand dollars in home television and audio products on a weekly basis.

Sales Intern/ Transporter Collection Auto Group (Mercedes-Benz, Infiniti, Acura, Porsche, Saab) May 2010 to August 2010/ Dec 2010 to Jan 2011 o Responsible for attending daily sales meetings in order to observe the specific preparation a sales team goes through in order to achieve sales goals for the week, month, and quarter. o Worked for, and was appointed by Owner of Collection Auto Group and TIME Magazine 2012 dealer of the Year nominee Bernie Moreno. Acquired essential skills and terminology such as upselling, bundling, and sales margin. Responsible for transporting luxury vehicles to other dealerships throughout the Cleveland, OH metropolitan area.

o o o Proficient in Microsoft Word Proficient in Microsoft Excel Proficient Microsoft PowerPoint

o NCAA Track & Field Championship qualifier in 4x400 Relay for Western Kentucky University (2010) Set a Western Kentucky University Indoor Record for 500 meters (2010) Nike National High School All-American in the 400 meter dash (2006 and 2007) Represented the United States Scholastic Foundation Track Team in Puerto Rico (won Gold 2007)