Unit 1 The Management Process and the Changing Paradigm of Management Tutorial #1 1. 2. 3. 4.

. What are the different legal forms of organization? Compare and contrast organization forms. Define Management in your own words. How does management influence an organization? What are the functions of management? Is there a relationship between them? Is one more important than the other?

5. Mr. Hall, Lecturer in the School of Building and Land Management (UTech) stated that managers are people who stand in the way of progress. Do you agree or disagree with the statement. Give points to support you answer. 6. Identify the different roles that managers perform and discuss the importance of these roles in the achievement of organizational goals and objectives. 7. Would the role of the pastor of a church differ from that of a manager in an office? Explain your answer. 8. What is the difference between efficiency and effectiveness? Which is more important for organizational performance? Should an organization achieve both? 9. Explain, by way of illustration, the different management levels, stating their horizontal and vertical differences. 10. What are the different skills that managers should have? Relate them to the managerial levels of an organization. 7. A college professor told her students that the purpose of a management course is to teach students about management, not to teach them to be managers. Do you agree or disagree with this statement? Give points to support your position. 8. What changes in management function and skills might occur as one is promoted up a management hierarchy? How can managers acquire the new skills? 9. Discuss some of the ways in which organizations and jobs have changed over the past 10 years. How do these changes affect the mangers job and the skills a manager needs to be successful?

Mini Case

Hector, who is a Hispanic, has been working for a promotion for a long time. He works for a shipping company on the loading dock. The company is located in rural North Carolina. His job has been to drive a forklift and to occasionally load by hand boxes into large trucks. He reports to a loading supervisor who coordinates all the work of four forklift operators and makes sure the loads are accurate and ready to go on time. Finally, Hector's hard work has paid off for him. His supervisor, Paul, has been promoted, and Hector was recommended to take his place. He has now been the supervisor for two weeks. Already he has begun to worry about whether he should have taken the job or not. He just can't seem to get the men working for him to move fast enough. Frequently, his loads are late in being finished and often they contain the wrong boxes. He cannot understand where he is going wrong. As a forklift operator he always received excellent ratings and has always been a hard worker. 1. What are some possible explanations for Hector's problems? 2. If you were Hector's boss, what would you recommend that he does? Multiple-Choice Questions: Please indicate the correct response to the following questions by writing the letter of the correct answer in the space provided. 1. You are the manager of People Management International, which management function would most concern you in setting organizational goals? a. Organizing. b. Leading. c. Planning. d. Controlling. e. Coordinating. roles pertain to relationships with others and are related to the human skills. a. Interpersonal b. Informational c. Decisional d. Disseminator e. Spokesperson There are several changes that are happening in the field of management, as such, a leader is needed who a. can maintain stability. b. can guide businesses through turbulence. c. can find the perfect answer. d. exercise more top-down control. d. is a little bit of a rebel. The figurehead role is being filled by a manager when he or she a. seeks current information from periodicals. b. handles symbolic activities for the department. c. transmits important information to subordinates. d. allocates equipment to departments. e. negotiates with a supplier about a late shipment. Who in the organization is responsible for setting the organizational climate and influencing the internal corporate culture? a. top management b. personnel management c. functional management d. first-line management e. the operational personnel themselves

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