Student Employment Handbook

2013-

2014

LIFEGUARDING
At The Weary Center The Best Job On Campus!
2013 2014 Lifeguard Quick Hits General Employment Information Begins on Page 4

How To | Information Related To How To Do Your Job Begins on Page 13 Emergency | Fire, Tornado and other emergencies Begins on Page 26

Injury Information Begins on Page 31

The Weary Center for Health & Fitness exists to advance the mission of Nebraska Wesleyan University to promote intellectual and personal growth within the context of a liberal arts education and in an environment of Christian concern. The Weary Center contributes to the health and wellness of students as well as other members of the Nebraska Wesleyan Community through support of academic programs, intercollegiate competition, organized intramural sports, and open recreation and exercise. Additionally, the Weary Center offers experiences that enrich the lives of NWU students, faculty and staff through excellence in facilities, fitness, sport and play. We are committed to fostering leaders, encouraging life-long healthy lifestyles and developing healthy relationships.

************************ **** A more detailed table of contents can be found on page 2

STAY UP TO DATE

http://weary.nebrwesleyan.edu
Stay up to date with everything going on at the Weary Center. Employees and users can use these resources to help stay up to date with scheduled hours, fitness classes and much more!

Search: NWU Campus Recreation

Search: @wearycenter

TABLEOFCONTENTS
- The Journey of the Lifeguard Staff Handbook Page 3 Student Learning Outcomes Page 4 Job Descriptions Page 5 Expectations Page 6 General Employment Information Page 13 Opening and Closing The Pool Page 14 Cleaning Page 15 Attendance Page 16 The 10 Point System Page 17 Family Time Page 18 Guest Policy Page 19 Lockers, Locks & Towels Page 20 Snow Day Information Page 21 Incident & Ejection Procedures Page 22 Equipment Repair & Maintenance Page 25 General Facility Policies Page 26 Page 27 Page 28 Emergency Procedures Overview Fire Procedures Tornado Warning Procedures

Page 29 Theft Page 29 Power Failure Page 29 Bomb Threat Page 30 Active Shooter Page 30 Suspicious Persons Page 30 Suicide Page 31 How To Handle Emergencies (with examples of various emergencies) Page 39 Appendix A Page 40 Appendix B POOL EMERGENCY Public Relations Emergency

STUDENT
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LEARNING OUTCOMES
The student employment program at the Weary Center provides student employees with real-world learning opportunities through work experiences. In this program students have the opportunity to grow into leadership positions while getting a more meaningful experience than what many graduate students across the country receive. Through these experiences we believe the following learning outcomes occur:

Be involved community citizens

Develop a sense of self worth

Make healthy lifestyle choices

Develop personal responsility

Develop leadership

Understand and respect diversity

Develop healthy relationships

Through these student-learning outcomes, we believe that our student employment model is one of the best in the country. What keeps this model strong from year to year is the student ownership of the program. Students are given opportunities to be involved with policy formation, creating procedures and other administrative tasks. The student leaders in each area of employment are responsible for selecting whom they would like to elevate into leadership positions. This helps keep everyone accountable to each other and has worked extremely well for a number of years.

JOB DESCRIPTION | Lifeguard

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The purpose of the Lifeguard is to provide quality supervision of the Weary Center pool at all times during Open Recreation hours. Due to the inherent risk that exists with all types of physical activity, the Lifeguards responsibilities are tremendously important. The Lifeguards are critical to the safety and security of the pool and the users within it. The Lifeguard provides users a safe atmosphere, promotes educational awareness of the pool, and offers assistance to users by supervision and answering questions. Also, the Lifeguard is responsible for some cleaning tasks and attendance.

Required Skills/Knowledge: 1. Hold current American Red Cross (or equivalent) certifications in CPR for the Professional Rescuer 2. Possess knowledge of the Automated External Defibrillator 3. Possess current First Aid Certification 4. Possess current Lifeguard Training Card 5. 6. 7. 8. Effective communication skills Pleasant disposition and ability to promote a positive image of Nebraska Wesleyan University Effective teamwork skills Willingness to learn

Essential Functions of Lifeguards: 1. Responsible for maintaining a safe and clean swimming pool environment 2. Arrive to work in a timely manner to begin the lifeguard shift when scheduled 3. Be in the Lifeguard Chair when a swimmer is in the water 4. Responsible for performing necessary rescues and assisting any guests in any manner required 5. Responsible for preventing accidents 6. Responsible for attending all staff meetings and in-service training sessions in order to keep current on all policies and maintain rescue skills 7. Responsible for promoting/enforcing safe and acceptable behavior of users 8. Responsible to work as scheduled or to find a qualified substitute 9. Responsible for performing all other related duties as required Protecting The User Requires: 1. Being alert at all times 2. Being aware of a users weakness or inability 3. Keeping the deck clear of unnecessary items 4. Correcting any problems 5. Keeping the pool under constant surveillance during the shift 6. Having a safety device within reach at all times 7. Have a first aid pack on deck at all times

EXPECTATIONS |

What it means to work at the Weary Center

Your job is very important | Unlike any other student position on campus, you serve the entire university community by providing a safe and fun place to work out and recreate. The university community includes your peers, faculty and staff, and a number of community pass holders.

Your job is very flexible | With proper advanced notice, you can be scheduled to work around your classes, meetings, athletic events and practices, and any other time commitments. Your job provides a great learning environment | You will acquire and use many skills that you will take with you into the real world after college. These skills include: customer service, conflict management, teamwork, organizational skills, management and supervisor skills. You will also gain specific knowledge of how a recreation center operates and what is needed to make it operate well. Your job is fun | Participants come to the Weary Center to have a good time. You can enhance this by having a good time yourself. You have many opportunities to socialize with your peers while doing your job. The Weary Center recognizes that you are at student. We will not jeopardize your status as a student with unreasonable or unjustifiable job demands. Although, by accepting employment at the Weary Center you are accepting a commitment for which you are responsible. As an employee at the Weary Center, your actions are representative of the department. A positive attitude and professionalism towards users and co-workers contributes greatly to the overall quality and success of the program. Student employees of the Weary Center must know and perform all responsibilities related to their job. They are expected to follow and enforce all Weary Center policies and procedures even when not on duty. *Do not, under any circumstance, skip class to work. If you work for someone as a result of a class being cancelled, you must make a note in the margin of your timesheet. Failure to do this will result in not being paid for those hours.

Work Schedule | Being On Time

The work schedule for Sunday-Friday is completed prior to each semester. All employees will be required to submit an availability form prior to the work schedule being created. Saturdays will consist of a randomly rotated schedule and will be assigned at the same time as the regular work schedule. All supervisors should expect to work between 13 Saturday shifts each semester.

WORK SCHEDULE TIMELINE Fall Semester Work Schedule Availability Forms due in May Work schedule created first week of August Winter Break Work Schedule Availability forms due first week of December Work schedule created second week of December Working over winter break is voluntary Spring Semester Work Schedule Availability forms due second week of December Work schedule created during third week of December Summer Break Work Schedule Availability forms due during first week of May Work schedule created during second week of May Working over summer break is voluntary *These descriptions serve as a basic timeline. The timing of the work schedule being created may adjust depending on the academic year.

Be On Time | It importance of being to work on time cannot be

emphasized enough. Employees are expected to be in their assigned area and ready to work at the scheduled time . For example, an employee scheduled to work at 8:00 pm is expected to be in his/her area at 8:00 pm, not working in the door at that time. When the work schedule is created, every effort will be made to avoid situations where the employee is scheduled up until he/she has a class. However, there are two scenarios where you may be scheduled to work immediately before or oafter a class. Scenario #1 (scheduled to work immediately before class): *You work from 9:00am-11:00am & *You have class at 11:00am Clearly, its not realistic to be expected to be in your assigned area at 10:59am and then make it to class across campus for class just one minute later. However, there may be times where this type of conflict is unavoidable when filling the work schedule. If your schedule has this type of conflict, it is expected of the employee to do the following: 1. Look at the work schedule to see who comes in after you. Talk to this person (or persons) and see if he/she can arrive 10 minutes early so that you can leave for class. If this person can arrive early, simply leave as soon as he/she arrives to take your place. 2. If, after talking with everyone that comes in for the next hour, no one is able to come in early for you, contact your direct supervisor. It may be possible to make other arrangements. If you have a situation when you absolutely must leave for class but the next supervisor has not yet arrived, call your direct supervisor. If you cannot reach him/her, leave a voicemail on his/her office phone. This will demonstrate that you were attempting to meet your employment obligations and that you did not simply leave your area unstaffed. Scenario #2 (scheduled to work immediately after class): *You have class from 9:00am-10:00am & *You work from 10:00am-12:00pm

In this situation, its important you get to the Weary Center in a timely manner. In fact, someone may be waiting for you to arrive so that he/she can get to class. Please extend this courtesy to your fellow employees. Once you get out of class, get to your scheduled shift. This would not be a time to check your student mailbox or meet with a professor. If youre scheduled to work, its imperative you report for your shift on time.

Finding A Substitute
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If an employee is unable to work a scheduled shift, it is his or her responsibility to find a qualified substitute for the shift. There are a number of ways an employee can go about finding a substitute for a shift: Group Email | All recreation employees will be a part of a Google email group that will allow an email sent to one address to be seen by everyone on the staff. This method for finding a sub can be very effective, however, if the timeframe for finding a sub is small, there are other, more-effective ways at the employees disposal. Group email address: wclifeguards@googlegroups.com an reply You *You must be a member of the group to send email to the group. If you receive a rejection to your email, contact your direct supervisor. may need to be added to the group.

Phone | All recreation employees will be given a staff phone list with everyones phone number. If an employee is looking for a sub and the email method hasnt worked, the employee is expected to call everyone on the list if needed. Face-to-Face | Face to face interaction can be one of the most effective ways for employees to find substitutes. The downside of this is that you may not know where another person is at any given time.

If, after speaking to everyone on the staff, no one is able to take the employees shift, that employee should contact their direct supervisor at least one day in advance. At that point, the employee and his/her supervisor will discuss the possibility of other arrangements being made. ********************************************************************* **************** Once youve found someone to agree to work for you, theres still one important step to follow : fill out a sub card. New for 2013-2014: a sub card must be filled out for EVERY shift that is worked by someone other than you. Sub cards can be found at the Front Desk. A sub card essentially serves as a contract between two employees. Once both parties have signed the sub card, that shift is then officially the substitutes responsibility. If no sub card is filled out and no one arrives for the shift in question, then the responsibility of the shift lies with the original employee. If a sub card is filled out and the substitute does not show up, then the substitute is responsible for that shift. Sub cards eliminate the he said, she said of people subbing for othe r people. Sub cards provide written proof that someone agreed to work for you. ********************************************************************* ****************

Personal Crisis Procedure

In reference to employment at the Weary Center a personal crisis shall be defined as any circumstance that prevents an employee from fulfilling his/her scheduled duties and responsibilities. The following are examples of a legitimate personal crisis: Car accident Death in the family Medical Emergency The following are examples that would not be considered legitimate personal crises: Going home to watch a brother or sister perform in a sporting event A birthday party Studying for an exam or writing a paper Group meeting Competing in an athletic competition Regardless of a legitimate/non-legitimate reason, points will be assessed in accordance with the 10 Point System; however, it will be documented as a personal crisis and will be taken into consideration if any other 10 Point System infractions occur. If the employee feels their circumstances are out of their control, he/she should contact their direct supervisor so that the personal crisis can be documented accordingly. Employees should following this procedure in the case of a legitimate person crisis in order to ensure that their shift(s) get covered: 1. Call the Weary Center front desk immediately after the personal crisis arises (402.465.2172). Give the front desk supervisor your name, the personal crisis you are experiencing, and the hours that you are scheduled to work and will be unavailable to work due to the personal crisis. After this is completed or if the Weary Center is not open, move to step #2. Do not leave a message at the front desk. At this point, the front desk supervisor should call their direct supervisor to pass along this information. 2. Call your direct supervisor (402.465.7504). Give your name, the personal crisis you are experiencing, and the hours that you are scheduled to work and will be unavailable to work due to the personal crisis. If you speak with your direct supervisor directly, you are done. If you do not, leave a voicemail with all of the pertinent information. If necessary, your supervisor may need to return the call for more information. The purpose of the Personal Crisis Procedure is to: Know which shifts are in need to be filled due to the personal crisis (in these situations, the professional staff will assume the responsibility of filling the hours) Allow the employee the time away from work to handle the crisis

********************************************************************* ****************

Illnesses and Sick Days

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Everyone gets sick. Whether its a cold, the flu or food poisoning, its reasonable to think that everyone will get sick at one point of another. With that in mind, its important everyone know what their options are if theyre feeling under the weather. <> Unless circumstances are dire (i.e. youre hospitalized), you still have a responsibility to try to find a substitute (see: section on finding a substitute). You must still be prepared to contact everyone on the staff if needed. While its certainly understandable that you may not feel up to making an effort to find someone to work for you, you still must try. If youve exhausted every option above and you know that you will still not be at work , follow these steps: <1.> Contact the professional staff (402) 465-7504 to let him know that you will not be at your scheduled shift (be sure to inform him where you are scheduled and for how long). Leave a voicemail if not able to get ahold of the person on the phone. Proceed to step 2. <2.> Contact the Front Desk (402) 465-2172 and let the supervisor know that you will not be at your scheduled shift (be sure to inform the supervisor where you are scheduled and for how long). If during an evening or a weekend, ask to speak with the Building Supervisor. If for some reason you are unable to get a hold of anyone, continue this step until you do (if calling before the facility opens, call back once the facility opens). The Front Desk Supervisor will then make a note on the Duty Log that the sick supervisor will not be at his/her shift. Each supervisor will get one (1) sick day per semester without points being assessed in accordance with the 10 Point System##. Some illnesses may take more than just one day to recover from. Any situations where employees must miss multiple days will be handled on a case-by-case basis.
##

Dress Code | Look The Part

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All lifeguards are required to wear a lifeguard shirt while on duty. Not only does it clearly identify the lifeguard as such, but is also meets the 2-006.04E condition of the Nebraska state law for swimming pools: 2-006.04E: A lifeguard must wear a distinguishing swim suit or emblem while on duty. Lifeguards should not wear their staff shirt at any other time. Employees are responsible for keeping their shirts neat and clean. Lifeguards will be provided with one shirt. Additional shirts and are available for a small fee.

Timesheets and Payday

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Each employee is responsible for his/her timesheet. Failure to record hours onto a timesheet may result in not being paid for unrecorded hours. Timesheets are located in the timesheet binder at the front desk. Each payroll period begins on the 16th of the month and runs through the 15th of the following month. Student payday will occur on the last working day of each month. If the last day of the month occurs on a weekend or a holiday, student payroll will go through on the working day prior to that. Nebraska Wesleyan University uses direct deposit to pay all employees. Pay notices are available to view and print through WebAdvisor. Employees should record their hours at the completion of each shift. Employee should not fill in times before the work has been completed. Timesheets should not be removed from the front desk area. Any hours not recorded onto a timesheet may result in not being paid. Employees should round off the number of hours worked to the nearest quarter (0.25) hour in decimal form. o hour = .25 o hour = .50 o hour = .75 o Employees should not write in any other times other than those rounded to the quarter hour (example: do not write in 7:00pm 8:05pm).

Payroll Information In order for students to be paid for oncampus positions, all appropriate payroll forms must be completed. 1. W-4 Form 2. I-9 Form 3. Direct Deposit Authorization Form These forms take approximately 5 minutes to complete and should be completed with the employees direct supervisor.

Timesheets will be collected at the end of the day on the 15th of each month.

Technology and Homework

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Below are the parameters behind what is and isnt allowed with respect to technology and homework.

Cell Phones
Cell phone usage by employees while on duty is prohibited, including the use of non-phone functions such as games, calculator, calendar, etc. o EXCEPTION: Building Supervisors during evening and weekend shifts may use their cell phones for work-related reasons. For example: the Building Supervisor is attempting to resolve a situation from somewhere in the facility, but needs to talk to a professional staff member. o EXCEPTION: Front Desk supervisor may choose to their the personal cell phone to call a fellow employee who is not at work (for example, the 2:00pm Cardio Room supervisor does not show up for work, the Front Desk supervisor may elect to call this person via their own personal cell phone). Student employees may have their cell phones available in the case of a Wesleyan Alert System message. In the event of an emergency, it is of the utmost importance that everyone is aware of the situation immediately. o If a student employee receives a phone call or text message (or any other type of message) while on duty that is not from the Wesleyan Alert System, it should be ignored until the employee is no longer working.

Tablets (iPads, Kindles, Nooks, etc)

Tablet usage by employees while on duty is prohibited, with exception to reading magazines or books. Do not pretend to be reading while actually using your tablet for something else (like Facebook, Twitter, etc).

Laptops
Laptop usage by employees while on duty is prohibited.

Homework
NEW FOR 2013-2014: homework is prohibited while working, with exception to reading (either a paper book or book on a tablet). Notes, notebooks, worksheets, etc. should be left put away.

Its important to remember that this is a job. Positions in Open Recreation are designed to help keep people safe and to provide a customer-service driven environment something thats difficult to do if a supervisor is engrossed in his/her homework. Students in other positions on campus are not allowed to study while at work.

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Opening and Closing the Pool

The pool will open at its designated time. The pool will not close due to low attendance or no attendance. When opening the pool: The guard will turn on the pool lights and radio in the pool office. The guard will ensure that the phone on the wall of the pool is working (check for dial tone). o If you do not hear a dial tone, check to ensure that the receiver is plugged into the phone base. o If you still do not hear a dial tone, do not open the pool and contact your direct supervisor immediately. The guard will unlock both the mens and womens locker room doors. The guard will supervisor the pool at a high level. When closing the pool: The guard will clear the pool deck at the designated time of closing. The pool will not close early due to low attendance or no attendance. o If a user enters the pool deck shortly before the advertised closing time, the guard should inform the user that the pool will be closing soon. The user has the option to use the pool for that amount of time if desired. The guard will lock both the mens and womens locker room doors. The guard will perform a round of the pool deck to ensure that all emergency exit doors are securely shut. The guard will turn off the pool lights and radio in the pool office. The guard will exit through the green double-doors and ensure that the door shuts securely behind him/her. What to do if a lifeguard doesnt show for a scheduled shift: All pool hours are subject to lifeguard availability. If a lifeguard does not show up to a scheduled shift while the pool is already open, the outgoing lifeguard should follow these steps: The guard will clear the pool deck informing any users that their shift has ended and that the next lifeguard has not arrived for work. o The outgoing guard should wait as long as possible before clearing the pool deck. If the next guard is running just a minute or two late, any users who get kicked out of the pool may not be very happy knowing they had to stop their workout over a couple minutes worth of someones time. o This is not a get off work early card. Use only if absolutely necessary. o NEVER LEAVE THE POOL UNATTENDED. Even if youre 99% sure the next guard will be here shortly, do NOT take that risk. The guard will lock both the mens and womens locker room doors. The guard will perform a round of the pool deck to ensure that all emergency exit doors are securely shut.

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The guard will leave the lights ON. The guard will exit through the green double-doors and ensure that the door shuts securely behind him/her.

Cleaning
At many pools, lifeguards carry the burden of all cleaning tasks (including restrooms). At the Weary Center, lifeguard-cleaning tasks are limited to those that occur in the pool area only. Custodians are responsible for cleaning the restrooms and locker rooms. Lifeguards will have some type of cleaning or to-do item each shift. The pool deck is broken down into five (5) zones. To know which zone your cleaning assignment is, reference the map below. A map is also available in the pool office.

Pool Map ZONE 5 Z O N E 3 Z O N E 4

WATER

ZONE 1

ZONE 2

Pool Office
The weekly cleaning schedule will be available at the guard stand, with additional copies located in the pool office. The Building Supervisor will be responsible for collecting cleaning schedules and attendance forms (attendance is described on the next page). After a guard has completed the assigned cleaning, he/she should place their initials in the space provided on the cleaning schedule.

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Area Attendance
The Lifeguard will take attendance every hour on the half-hour. Forms are provided in each area and are printed on the backside of the cleaning schedules. Count everyone in your area(s) and write the number into the corresponding field on the attendance form. Use whole numbers, not tally marks. DO NOT count athletes that are participating in an athletic practice in the Field House. DO NOT count students in an HHP class in the Field House. In those instances, simply write HHP Class or Track Practice (or whatever is a ppropriate) instead of a number. The last shift each day is responsible for totaling the days attendance. Attendance sheets are collected and new ones are distributed by the Building Supervisor responsible for closing the last day of the week (typically on Sunday nights, with exceptions being before campus breaks and during campus breaks).

1, 2, 3, 4, etc.

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The 10 Point System

The 10 Point System is designed to serve as a self-monitoring device to keep student employees accountable to their employment responsibilities. In this way, a students job status is determined by his or her accumulation of points. The system is not intended to create an atmosphere of fear, but rather it is used simply to make sure that everyone is doing his or her job. In this way, the professional staff fires no one. Employees control their continued employment. For most employees, the 10 Point System runs in the background and is a non-issue. The 10 Point System is used over the course of one academic year. A notification of points will be sent via email if an employee has violated any of the below parameters. When an employee accumulates five (5) points, the employee should consider this their formal written warning. If there are any questions about an infraction, the employee has seven (7) days from the date of the notice to contact the Assistant Director to discuss the infraction. An accumulation of 10 points over the period of one academic year will result in immediate termination. At that point, the employee has the option of writing a letter of appeal which will be considered by the Director, Assistant Director and Building Supervisors. Any letters of appeal must be submitted within seven (7) days of the final notice. 3 Points 3 Points 5 Points 5 Points 5 Points handbook 5 Points 7 Points 7 points 7 Points 10 Points 10 Points 10 Points 10 Points Failure to wear GUARD SHIRT (any guard shirt is acceptable) Incorrectly completing forms (maintenance reports, duty log, attendance forms, etc.) Late for assigned duty Late for substituted duty Failure to perform to your job description (as determined by the description in the staff or by the Building Supervisor or Professional Staff) Misuse of a cellular phone (as determined by Building Supervisor or Professional Staff) Failure to attend a scheduled meeting or training Failure to show up for assigned hours Failure to show up for substituted hours Failure to enforce or abide by Weary Center rules, policies and procedures Falsifying of timesheet Failure to attend staff training Showing up for work while under the influence of drugs, alcohol, etc

*If any other sort of infraction occurs that is not listed above and the Professional Staff believes action needs to be taken, the employee will receive notification explaining the infraction. *If an employee reaches the 10-point level when termination occurs, he/she may write a letter of appeal. This letter should be typed and either hand-delivered or emailed as an attachment to the Assistant Director. The letter should explain what happened and why you feel a second chance should be awarded. Upon receipt of this letter, it will be reviewed and the employee will be informed of the decision within one week of receiving the letter, but due to the timeline of possibly needing to hire a replacement, this decision will be made as soon as possible. *Upon receiving 10 points, the employee should not arrive to work his/her scheduled shifts. It will be the professional staff s responsibility to fill these shifts during the appeal process. If the employee is re-instated, he/she will resume working his/her shifts as scheduled. *All employees should feel free to defend themselves. If you feel circumstances were out of your control and you received a loss of points, please visit with the professional staff to discuss.

Family Time
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Purpose of Family Time

The purpose of family time is to provide faculty, staff and students with children an opportunity to recreate as a family. Hours Available: Saturday 1:00p 5:00p Sunday 1:00p 5:00p These times will be available only during the fall and spring semesters (not during summer or winter breaks), and also will only be available during Open Recreation hours. Family Time hours will begin the first weekend after classes begin, each semester.

Eligibility
Eligible participants for Family Time includes NWU faculty, staff and students; their spouse or partner, and their children. A Family Time form must be completed before the first Family Time participation each semester.

Family Time Policies

1. Children and spouse of faculty, staff or students may not bring guests. 2. Children must be under direct supervision defined as: a parent and child playing directly together or within reach of each other. 3. No one under the age of 18 is allowed in the Weight Room or Cardio Room. 4. Children under the age of 16 are not allowed in the Circuit Room. 5. Children (16 and older) and parents must work together on the same weight machine, and within arms reach of each other when in the Circuit Room. 6. Strollers are not allowed in the workout areas, including Knight Field House. 7. All children and parents must adhere to all Weary Center policies. 8. All current faculty, staff, student and community pass members will have access to workout areas during Family Time. In other words, no areas are reserved specifically for Family Time. 9. Access to certain areas will be limited during any scheduled special events. 10. All users must respond appropriately when approached by a Weary Center employee.

Front Desk Instructions

Families coming to Family Time must check in at the front desk and must fill out a Family Time form, found in the Family Time notebook. 1. Scan the ID/FOB of the faculty, staff, or student member. 2. Look up the familys information in the Family Time notebook and make sure the form is complete. a. If not, ask the user to complete the form. 3. Record the names of everyone on the family time attendance form. 4. Tell the family to, have fun!

Guest Policy
Day Passes

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All students, faculty and staff may bring one guest with them to work out for a $5 fee. If someone would like to purchase a guest pass, follow these steps. 1. Make sure the guest is over 18. If theres any question, ask to see a drivers license. 2. Fill out the Guest Pass Form. All guests must have an NWU sponsor. 3. There is a $5 fee. We do not have change available. For this reason, we can only accept exact change or a personal check written to NWU. 4. Tell them, thank you and allow them to enter. 5. Put the money and the form in an envelope, label it, and put it with the Duty Log. 6. Guests may not check out equipment, attend fitness classes or play intramurals. Note: Day Pass holders do not have access to the pool.

Community Pass
The university recognizes the Weary Centers potential to accommodate the fitness needs of the public on a limited basis. In opening our fitness facilities, our intention is not to become a fitness club, but rather to have pass holders become a part of our extended campus community. ** Community Pass packets are available at the Weary Center Front Desk. ** Persons wishing to purchase a Community Pass may pick up a packet for review or may elect to fill it out at the front desk. If the person wishes to fill everything out on-site, the Front Desk Supervisor may let this person into the facility if: 1. The person completes the registration form. 2. The person completes the waiver. 3. The person pays the registration fee (exact cash or personal check made out to NWU for the amount) Once all three requirements have been met, let the person use the Weary Center. All materials (registration form, waiver and payment) can be sent up with the Duty Log. A Community Pass will then be created for this person, which the person will be able to pick up from the Front Desk. This pass is typically ready sometime the next business day. Please inform any persons purchasing a pass that they will need to present it each time at the Front Desk to gain access to the facility. A pass purchased during the Fall semester will be valid through Winter Break (typically Mid-January). A pass purchased during the Spring semester will be valid through Summer Break (typically mid-August). As is tradition with institutions of higher education, the Weary Center will be closed for Open Recreation over holidays and other University Breaks. Note: Community Pass holders do not have access to the pool.

Special Guests of Faculty and Staff

All NWU employees are allowed one Special Guest pass. This may go to a spouse, partner or friend of the employee. For a special guest pass to be issued, the NWU employee and the guest must start at the Business Office where a form will be filled out. The guest will then be issued instructions on acquiring an ID card. If any questions about this arise, please send these questions to the professional staff.

Lockers, Locks & Towels

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Lockers may be checked out by faculty, staff and commuter students only. The lockers in the Field House Locker room are the only lockers available for check out. The locker check out form is posted on the bulletin board inside the Front Desk area. Only the lockers listed area available for checkout. Fill in all information for the person requesting the locker next to the locker number. Inform the user that they will have to provide their own lock and they must empty their locker at the end of the semester. There are two types of lockers available in the Field House locker room. There are small lockers and larger, transfer lockers. The large transfer lockers are not available for checkout. While a user is working out, he/she may move his/her belongs into the transfer locker for the duration of the workout, however, after the workout is complete all belongings must be moved back into the small locker. Any abuses of transfer locker use are subject to the users lock being removed and any contents of the locker will be available for pickup at the Front Desk.

Note: not of a Weary Center locker room.

this picture is

Snow Day Information

If classes are cancelled for an entire day due to weather, open recreation hours will be available from 2:00pm 8:00pm. If only evening classes are cancelled (or if the University closes at any point after the work day has

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already begun), the open recreation hours will remain open until 8:00pm that evening. If only morning classes are cancelled, open recreation hours will begin at the same time that classes resume. All intramural sports and fitness classes will be cancelled on all snow days. Some examples: 1. Classes are cancelled for the entire day; however, youre normally scheduled to work that day from 12:00pm 4:00pm. Under this scenario, you would need to arrive for work at 2:00pm when the facility is set to open and you would complete your shift at 4:00pm. 2. Classes are cancelled effective at 3:30pm (which would likely be the case for a storm that hits during the day), however, youre normally scheduled to work from 5:00pm 8:00p. Under this scenario, you would report to work as any other day. 3. Classes are cancelled effective at 3:30pm; however, youre normally scheduled to work from 8:00pm 11:00pm. Under this scenario, you would not need to report to work since the Weary Center will close at 8:00pm under this scenario. 4. A late start of 12:00pm has been announced (meaning all morning classes are cancelled, however, classes will resume at 12:00pm). Youre normally scheduled to work from 11:00am 1:00pm. Under this scenario, you would need to report for only the 12:00pm 1:00pm portion of your shift.

Incident & Ejection Policies

Incidents
If an incident or policy infraction occurs: 1. Inform the user, in a calm, non-threatening voice and professional manner, of their infraction and ask the person to correct their behavior.

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2. If the infraction occurs again inform the user, in a calm, non-threatening voice and professional manner, that this is their second warning and failure to correct their behavior will result in them being required to leave the facility. 3. If the infraction occurs a third time start ejection procedures.

Ejections
1. 2. 3. 4. 5. 6. 7. Inform the user that they have had two warnings and they are not required to leave the facility. Also inform the user that he/she will need to speak with the Director or Assistant Director in order to be able to use the facility again. If the user refuses to leave, get the Building Supervisor (unless you are the Building Supervisor, then get another employee) and ask the user to leave again. If the user refuses again, do not try to force the person to leave. Call Campus Security and inform security that someone has been ejected from the facility, is refusing to leave and request an officer for assistance. The employee that has been dealing with the situation should meet the security officer at the tower entrance as long as someone is able to cover his or her scheduled area. Lead the security officer to the offender and let him/her handle the situation. Fill out an incident report. Be very detailed, including all parts of the process. In case of a serious incident (such as a fight), a warning is not needed to eject someone from the facility.

Equipment Repair & Maintenance Policies

Equipment Repair Procedures
1. Investigate the problem, taking into account what the user has to say. Ask what happened before the problem, what sounds were heard, did something on the equipment break/stick/fall, etc. 2. If the problem is a result of user error, educate the user on the proper use of the equipment. 3. If the problem is due to broken equipment, place an out-of-order sign on the equipment. 4. Fill out an Equipment Repair Report. Be very detailed.

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5.

Leave the Equipment Repair Report at the Front Desk with the Duty Log.

Facility Maintenance Request Procedure

1. If necessary, place an out-of-order or caution sign on or near the location of the problem. 2. Fill out a Facility Maintenance Report. Be very detailed. 3. Leave the Facility Maintenance Report at the Front Desk with the Duty Log.

Customer Service
Smile and verbally greet everyone who comes by you or that you pass. Dont let your bad day affect the way you treat users. Be alert and aware of what is going on around you at all times. Get up and get moving (exception: being at the Front Desk or Circuit Room). You will look more professional if you are doing something other than sitting at the desk. Sitting at the desk for long periods may make you appear lazy and uncaring. Be pro-active. If someone looks a bit confused, that person could probably use your assistance. Say hello and ask if they need help or have a question. Remember that you are working for the users and you should make sure they have having the best experience possible, every time they come into the Weary Center.

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Since you never know whom you are dealing with. Treat everyone the same way you would want to be treated yourself. Be knowledgeable. This includes the equipment in your area, activities going on in the facility, and upcoming activities. Check the calendars at the front desk when you arrive to work. Just because you may not know the answer to everything doesnt mean you cant find the answer. Deal with problems up front and right away. For example, stop people who try to walk by the front desk and educate those people of the policies. Never say, I cant help and leave it at that. Say, let me find that out and Ill make sure that someone follows up on it.

Conflict Management
Be knowledgeable. Know the policies and procedures. This is your first line of defense. Take the attitude of, Im just doing my job. Stand slightly to the side of the person when talking to him or her. Do not stand face-to-face with anyone. Do not corner anyone. Do not touch the person. Give him or her their space. Keep a calm, soft voice. If you feel yourself getting upset, take a deep breath. Think about what you want to say. Then speak. State only the facts. Do not argue. This may mean that you will have to repeat yourself many times. It is hard to argue with a broken record. Do not use fighting words. Dont give the person anything to fight against. Use phrases like: I understand what you are saying Our policies state

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I will be willing to listen when you are speaking calmly Give the person information that cant be argued with. My job is to enforce policy and Weary Center policy states If you would like, you may speak with the Director Listen. Do not cut the person off unless they are being abusive. Let them tell the whole story and then inform them of the policy or what is going to happen. Letting them express their frustration can help even if they do not get the answer they want. It feels good to be heard. If the person keeps walking away and wont listen to you, inform them of the policy they are breaking and the procedure that you are required to follow. This may mean calling campus security to have the person removed. Fill out an Incident Report on anyone that you have an issue or problem with. Report everything. Even things you are able to resolve. Documentation is a valuable resource. Check out the Incident Procedures and Ejection Procedures section of this handbook.

General Facility Policies

Use of the Weary Center is a privilege. Acceptable rules of conduct must be observed at all times. Anyone violating posted policies, or engaging in any disorderly conduct or inappropriate behavior, including verbal or physical abuse of employees or other users, is subject to immediate removal with loss of facility privileges. Any student found to have violated University policies, rules or regulations is subject to the disciplinary sanctions outlined in Article V of the Student Code of Conduct. 1. Entry to the Weary Center must be made through the front tower entrance. a. A small number of users may have access to the back (East) fob entrance. While these individuals have the privilege of entering through the back entrance, they are still required to check in at the Front Desk. b. All users entering the Weary Center must check in with the Front Desk supervisor when using any of the workout/recreation areas. c. Students, faculty and staff must present a valid NWU ID card or University Fob to gain admittance. d. Faculty and staff and Special Guests must show a current NWU ID card or University Fob.

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2. 3. 4. 5. 6.

7.

i. A Special Guest is typically a spouse or partner of a faculty or staff member. Any Special Guests are issued an ID Card that should scan at the Front Desk. ii. All paperwork related to Special Guests is handled through the Business Office. e. Athletes while in-season, attending a scheduled practice do not need to show ID to enter the facility. However, they must stop and indicate to the Front Desk Supervisor on duty that they are attending a practice. f. HHP students attending a scheduled practice do not need to show ID to enter the facility. However, they must stop and indicate to the Front Desk Supervisor on duty that they are attending a practice. g. Community Pass holders must present their card to the Front Desk Supervisor. The supervisor should inspect this pass and ensure that the pass is not expired. Food, bottled and canned drinks (including bottled water), and tobacco products are not allowed in any recreation or athletic area unless otherwise posted. Exception: clear, (non-colored) water bottles containing water only may be carried into the Cardiovascular Room. Spitting is not allowed and will not be tolerated. Pets, bicycles, skateboards, scooters and roller blades are not allowed in the Weary Center a. Exception: the Bike Checkout Program b. Exception: service animals No unorganized outdoor sports may be played in the Weary Center, including the Field House. The NWU Athletic, HHP, and RAF departments are not responsible for loss of individual equipment due to theft. Users and guests are advised not to bring valuables to the Weary Center. If it is necessary to bring valuables, it is recommended they be secured in lockers during workouts. Lost and Found items can be claimed at the Front Desk after 5:00p M-F and during open recreation hours on weekends. Open Recreation hours may occasionally be disrupted by scheduled activities. Changes in the schedule will be available at the Front Desk as well as the Weary Center web site (http://weary.nebrwesleyan.edu) and Facebook and Twitter pages.

Emergency Procedures Overview

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The Weary Center Emergency Procedures plan is to be used by all Weary Center student employees in the event of an emergency. This plan provides for a universal organizational structure for all areas and programs within the Weary Center. This plan assigns employees specific tasks to perform in an emergency. This plan also provides helpful information for a wide range of injuries and illnesses, which may assist a student employee in the event of an emergency. Simply put, if all student employees in the facility perform responsibly in an emergency, the emergency should be handled as swiftly, responsibly, and professionally. Everyones safety is the #1 priority.

NOTE: if some type of emergency happens in the Weary Center (whether it be some sort of explosion, fire, medical emergency, etc.), as an employee at the Weary Center you are being asked to not talk about it. NWU has a Public Relations Director who handles all media and press information (outside of local tv/radio/newspaper covering athletic events). If asked any questions after such an incident please answer, no comment and feel free to direct them towards your immediate supervisor.

Fire
If there is a fire in the building, sound the alarm by setting off a fire alarm pull station.

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If the fire alarm sounds, it is the obligation of the student staff to see that the building is evacuated in a timely, but safe manner. While the alarm is going off, an automated message is announced throughout the facility in addition to a more traditional siren. Simplex, the company that manages the facilitys security system, will alert the Lincoln Fire Department of a fire. Students, faculty, staff and all other persons in the facility must head to the nearest exit in an orderly fashion. Once outside the facility, everyone needs to stand away from the building. No one should re-enter the facility until the all clear has been given by the Fire Department. In the event of a fire drill, the NWU maintenance department will give the all clear. Front Desk Supervisor Responsibilities
1. 2. 3. 4. Check all classrooms and ask everyone to evacuate immediately. Check the restrooms across from the classrooms and ask everyone to evacuate immediately. Check Snyder Arena and ask everyone to evacuate immediately (if an event is occurring in Snyder Arena, the Event Management staff on duty will be responsible for evacuating Snyder Arena). Remain at the Front Desk to receive confirmation from the other Area Supervisors that their areas are clear. Once all Area Supervisors (and Building Supervisors, if during an evening or weekend) have reported to you, exit the facility. Check the Cardio Room and ask everyone to evacuate immediately. Check the Aerobics Room and ask everyone to evacuate immediately. Check the restrooms across from the Cardio Room and ask everyone to evacuate immediately. Report back to the Front Desk Supervisor and inform him/her that your areas are clear. Exit the facility. Check the Weight Room and ask everyone to evacuate immediately. Check the Circuit Room and ask everyone to evacuate immediately. Check the Racquetball Courts and ask everyone to evacuate immediately. Check the Locker Rooms across from the Racquetball Courts and ask everyone to evacuate immediately. Report back to the Front Desk Supervisor and inform him/her that you areas are clear. Exit the Facility. Clear the pool and ask everyone to evacuate immediately. Clear the pool deck and ask everyone to evacuate immediately. Lock the mens and womens locker room doors (even in a fire, its important you dont leave the pool unlocked). a. While the Cardio Room Supervisor is supposed to check/clear the pool restrooms, there are times when a Cardio Room Supervisor is not on duty. For this reason, the Lifeguard must also check these locker rooms/restrooms to ensure they are clear. When entering the opposite-gendered restrooms, be sure to announce yourself as you enter so as not to startle anyone. Report back to the Front Desk Supervisor and inform him/her that your areas are clear. Check the Office Suite and ask everyone to evacuate immediately. Check the Athletic Training Room and ask everyone to evacuate immediately. Check the Locker Rooms across from the Athletic Training Room and ask everyone to evacuate immediately. Report back to the Front Desk Supervisor to ensure that the entire facility has been evacuated.

Cardio Room Supervisor Responsibilities

1. 2. 3. 4. 5. 1. 2. 3. 4. 5. 6. 1. 2. 3.

Weight Room Supervisor Responsibilities

Lifeguard Responsibilities

4. 1. 2. 3. 4.

Building Supervisor Responsibilities

*As you ask users to evacuate immediately, be forceful. All users are to evacuate immediately. Even if it is believed to be a fire drill, you must prepare for the worst. Do not allow users to take their time to gather their belongings. In a real emergency, every second counts. *During weekdays, it is likely that NWU maintenance employees will also be attempting to get users out of the building. If anyone tells you to exit the facility, remember that it is your responsibility to get the users in your area out of the facility. Do not leave your areas until they are clear.

Tornado
Front Desk Supervisor Responsibilities
1. Check all classrooms and ask everyone to take cover immediately.

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2. 3.

Check Snyder Arena and ask everyone to take cover immediately (if an event is occurring in Snyder Arena, the Event Management staff on duty will be responsible for evacuating Snyder Arena). Remain at the Front Desk to receive confirmation from the other Area Supervisors that their areas are clear. Once all Area Supervisors (and Building Supervisors, if during an evening or weekend) have reported to you, take cover.

Cardio Room Supervisor Responsibilities

1. 2. 3. 4. 5. Check the Cardio Room and ask everyone to take cover immediately. Check the Aerobics Room and ask everyone to take cover immediately. Check the restrooms across from the Cardio Room and ask everyone to take cover immediately. Report back to the Front Desk Supervisor and inform him/her that you areas are clear. Take cover.

Weight Room Supervisor Responsibilities

1. 2. 3. 4. 5. Check the Weight Room and ask everyone to take cover immediately. Check the Circuit Room and ask everyone to take cover immediately. Check the Racquetball Courts and ask everyone to take cover immediately. Report back to the Front Desk Supervisor and inform him/her that you areas are clear. a. You may elect to call the Front Desk rather than walking Take cover.

Lifeguard Responsibilities
1. 2. 3. Clear the pool and ask everyone to evacuate immediately. Clear the pool deck and ask everyone to evacuate immediately. Lock the mens and womens locker room doors (even in a fire, its important you dont leave the pool unlocked). a. While the Cardio Room Supervisor is supposed to check/clear the pool restrooms, there are times when a Cardio Room Supervisor is not on duty. For this reason, the Lifeguard must also check these locker rooms/restrooms to ensure they are clear. When entering the opposite-gendered restrooms, be sure to announce yourself as you enter so as not to startle anyone. Report back to the Front Desk Supervisor and inform him/her that your areas are clear. Take cover.

4. 5.

Building Supervisor Responsibilities

1. 2. 3. 4. 5. Check the Office Suite and ask everyone to take cover immediately. Check the Athletic Training Room and ask everyone to take cover immediately. Check the Locker Rooms across from the Athletic Training Room and ask everyone to evacuate immediately. Report back to the Front Desk to ensure that the entire facility has been cleared and everyone has taken shelter. Take cover.

Weary Center Tornado Shelter Locations Places To Go: 1. Locker Rooms near Weight Room 2. Restrooms in Classroom Hallway 3. Locker Rooms near Pool Places To Stay Away From: 1. Knight Field House 2. Pool 3. Snyder Arena 4. Areas with glass 5. Areas with heavy equipment

Theft
In case of a stolen item, fill out an Incident Report so that we have a record of what happened. However, there is a very limited amount of options for a theft. The person who had the item stolen should contact Campus Security. The person who had the item stolen may also wish to contact the Lincoln Police Department. Aside from those options, you may write the users information down on the lost & found log. This way, if the missing item is found, we can contact the owner.

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Power Failure
In the event of a power failure: 1. Keep everyone calm. 2. Advise individuals to stay where they are until power is restored or until emergency lighting has been activated. 3. Student employees should check through the facility for anyone who may be in danger. 4. Call the Director and/or Assistant Director to notify them of the situation. The Weary Center is equipped with emergency lighting, which, in an emergency should keep major hallways and areas somewhat lit.

Bomb Threat
NWU will not evacuate a building that is subject to a bomb threat until a designated official of NWU or an official of the Fire Department, Police Department or Fire Marshalls office requests that the building be evacuated. A bomb threat will be handled swiftly, carefully, and with the least amount of publicity as possible. If you receive a bomb threat: 1. Keep the caller on the phone as long as possible. Take notes if possible. 2. Ask the caller to tell you when and where the bomb will go off. 3. Listen for any strange or peculiar background noises such as motors running, background music, etc which might give law enforcement a clue as to the location of the call. 4. Listen closely to the voice. Listen for voice quality, an accent, speech impediment, etc. 5. Call the Director and Assistant Director immediately upon hanging up the phone. If you are unable to reach either of them, your next call should be to Campus Security. 6. Prepare to be questioned by law enforcement personnel.

Active Shooter
1. 2.

In the event someone in the facility has a gun and intends to use it, follow these procedures: Call 911 immediately. Get as many people as possible to safety, including yourself. a. Attempt to lock doors between you and the shooter. b. Place as many barriers (chairs, desks, filing cabinets, etc) between you and the shooter as possible. c. If possible, turn off the lights in the room so that the shooter cannot easily see you. d. Remain as quiet as possible so that the shooter cannot hear you. Wait for law enforcement to arrive and respond accordingly.

3.

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Characteristics of an Active Shooter: 1. Active shooters usually focus on assaulting persons whom they come into contact with. 2. Active shooters typically express hatred, rage or revenge. 3. Active shooters are likely to engage in more than one target. 4. Intent may be to kill as many persons as quickly as possible.

Suspicious Persons
The potential for someone to enter the facility who does not belong inside the Weary Center always exists, especially during evenings and weekends. As supervisors in the facility, it is important to keep our users safe. Possible examples of suspicious persons: Children (during non-Family Time hours) Adults (for example, during Intramural sports) Anyone who is in an area he/she has no reason to be in Supervisors always need to be aware of who is in their area(s). In this way, we can keep the facility safe. During the day, if you notice someone who might fall into this suspicious person category, contact the professional staff. During evenings and weekends, Building Supervisors have the responsibility to investigate these situations. What to do if there are suspicious persons in the facility: 1. Say hello to the person(s). 2. Ask the person if there is something you can help him/her find, or if they need assistance in any way. a. Often times the person simply needs assistance to find what he/she is looking for. b. If the person doesnt have a good reason as to why he/she is in the facility, ask him/her to leave. 3. If the situation escalates or you feel unsafe at any point, call campus security (or police, if applicable). 4. Fill out an Incident Report. Be descriptive. Be factual.

Suicide
Symptoms of Suicidal Thinking: 1. Talking openly about committing suicide or talking indirectly about wanting out or ending it all. 2. Expressing a sense of hopelessness 3. Withdrawing from friends and social activities 4. Taking unnecessary or life-threatening risks 5. Giving away personal possessions 6. Losing interest in personal appearance 7. Increasing use of drugs or alcohol 8. Having attempted suicide in the past If you notice someone who shows signs of suicidal thinking, contact professional staff immediately. They may be able to refer the student in question to the NWU Student Support System. There are various resources on campus available to students who need help. If a suicide occurs in the building, your first phone call should be 911. Your next phone calls should be to the professional staff. The professional staff will be able to walk you through the necessary steps to handle the situation.

Emergencies | How To Handle Them

There are three primary types of injuries: Life Threatening Non-Life Threatening, Serious Illness / Major Injury Non-Life Threatening, minor injury

Life Threatening Injury

1. 2. 3. 4.

Do not panic. Stay calm. Call 911 or have someone else call 911 as soon as possible. Check the scene for safety. If the victim is conscious and coherent, get permission to help.

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5.

6. 7. 1. 2. 3. 4. 5.

a. If the victim is unconscious or incoherent, it is assume that they would want your help. Provide care for the victim until help arrives. a. You may not be able to do much for the victim. If you are certified in First Aid you may be able to provide direct assistance. If you are not certified in First Aid, you should be careful in your actions. Talk to the victim. Ask how you can help. b. You may get: ice, band-aids, wet compress. Complete an Emergency Report Form and turn it in with the Duty Log. Notify the professional staff.

Non-Life Threatening Injury | Serious Illness or Major Injury

Do not panic. Stay calm. Check the scene for safety. If the victim is conscious and coherent, get permission to help. Call 911 or have someone else call 911 if necessary. Provide care for the victim. a. You may not be able to do much for the victim. If you are certified in First Aid you may be able to provide direct assistance. If you are not certified in First Aid, you should be careful in your actions. Talk to the victim. Ask how you can help. 6. Begin filling out an Emergency Report Form. 7. Advice the victim of care and transportation options (located on Emergency Report Form). Have the victim sign the report if possible. 8. As an employee, you cannot transport the victim to the hospital. 9. As en employee, you cannot advise the victim on where to go. Your responsibility is to simply provide the victim with his/her options. 10. Complete the Emergency Report Form and turn it in with the Duty Log. 1. 2. 3. 4. Do not panic. Stay calm. Check the scene for safety. If the victim is conscious and coherent, get permission to help. Provide care for the victim. a. You may not be able to do much for the victim. If you are certified in First Aid you may be able to provide direct assistance. If you are not certified in First Aid, you should be careful in your actions. Talk to the victim. Ask how you can help. Begin filling out an Emergency Report Form. Advice the victim of care and transportation options (located on Emergency Report Form). Have the victim sign the report if possible. As an employee, you cannot transport the victim to the hospital. As en employee, you cannot advise the victim on where to go. Your responsibility is to simply provide the victim with his/her options. Complete the Emergency Report Form and turn it in with the Duty Log.

Non-Life Threatening Injury | Minor Illness or Minor Injury

5. 6. 7. 8. 9.

If an emergency does not allow for you to fill out an Emergency Report Form during the emergency, it is still absolutely necessary to complete a report to the best of your ability. Even if you are unable to complete the entire report, fill out as much as you can. There is no such thing as too much information on one of these reports.
The Emergency Report Form serves as a record for the emergency and could become a document in any potential litigation that could result from the emergency.

Burns

Symptoms: Redness Painful or Painless Swelling Dry skin or white-ish skin Blisters Care: Call 911 or Poison Control if necessary Cool with cool or cold water (do not use ice) Remove any jewelry, clothing, shoes, etc that are directly affected by the burn

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Chest Pains
Symptoms: Persistent chest pain or discomfort An unbearable crushing sensation that may spread to neck, jaw and arms Breathing difficulties Skin may be pale, ashen, or blush in color Profuse sweating Nauseated / Vomiting The key symptom of a heart attack is persistent chest pain

Care: Call 911 Have victim stop activity and rest Be prepared to begin CPR

Choking
Partial Airway Obstruction Symptoms: A cough in an attempt to dislodge the object May be able to speak May make a wheezing sound Clutching his or her throat with one or both hands Partial Airway Obstruction Care: If the victim is coughing forcefully or wheezing do not interfere with his/her attempts Stay with the victim Encourage the victim to continue to cough to clear the obstruction Call 911 if necessary Complete Airway Obstruction Symptoms: Choking and is unable to speak, breathe, or cough May cough weakly and ineffectively May make high-pitched noises

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Clutching at his or her throat with one or both hands

Complete Airway Obstruction Care: Call 911 If conscious perform Heimlich Maneuver ask for consent If the victim becomes unconscious try to open the airway by using the head-tilt/chin-lift method and attempt 2 rescue breaths

Diabetes
Symptoms: Changes in level of consciousness, including dizziness, drowsiness and confusion May have extreme thirst, hunger, dry skin, fruity breath, blurred vision or sweating Irregular breathing Abnormal pulse Shaky, irritable, anxious Care: If the victim is unconscious, call 911 If the victim is conscious, ask if he or she has diabetes or look for a medical alert tag If the conscious victim can take food or fluids, ask for consent to help and give him/her sugar (candy, fruit juice, non-diet soft drinks) If the victim does not feel better approximately 5 minutes after taking sugar, call 911

Fainting
Symptoms: Lightheaded or dizzy Pale, cool or moist skin Nauseated Numbness or tingling in the fingers and toes Blurred vision Care: Prevent victim from falling Position victim on his/her back Elevate the victims legs Do not give the victim food or drink Do not splash water or place a wet cloth on the victims foreheard Call 911 if necessary

Head, Neck and Back

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Symptoms: Changes in level of consciousness Severe pain or pressure in the head, neck or back Tingling or loss of sensation in the extremities Partial or complete loss of movement of any body part Sudden loss of memory or balance Blood or other fluids in the ears or nose Impaired breathing or impaired vision Nausea or vomiting Persistent headache Care: Call 911 Minimize movement of any body part Maintain an open airway Monitor consciousness and breathing Control any external bleeding Keep the victim comfortable

Heat and Cold Exposure

Heat Exhaustion Symptoms: Cool, moist, pale skin Headache Nausea Dizziness and weakness Exhaustion No longer sweating Heat Exhaustion Care: Have victim discontinue activity Cool the body move to shade or air conditioning slowly Elevate the victims legs 8-10 inches Loosen any tight clothing Call 911 if necessary Heat Stroke Symptoms: Refuses water Vomiting Changes in the victims level of consciousness Red, hot skin which may be either dry or moist

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Rapid, weak pulse Rapid, shallow breathing No longer sweating

Heat Stroke Care: If the victim feels nauseated or vomits, stop giving fluids Position the victim on his/her side to clear airway Monitor breathing and consciousness Continue to cool the body do not move an unconsciousness person Call 911 if necessary Frostbite Symptoms: Swelling Skin color changing from white to red to purple Loss of function and absence of pain Blisters Slurred speech Memory Loss Frostbite Care: Make the victim comfortable Remove any wet clothing and dry the victim Warm the victims body gradually by adding dry clothing Move victim to a warm place do not move an unconscious person Call 911 if necessary

Hypothermia Symptoms: Shivering Numbness Glassy stare Apathy Loss of consciousness Hypothermia Care: Make the victim comfortable Remove any wet clothing and dry the victim Warm the victims body gradually by adding dry clothing Move the victim to a warm place do not move an unconscious person

Insect Stings and Bites

Symptoms: Redness/swelling at site Pain/tenderness at site Development of hives, rash, itching and burning skins Difficult breathing Anxious Care: Gently scrape area with credit card to remove possible stinger Apply cold compress

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Monitor airways if difficulty breathing call 911

Poisoning
Symptoms: Nausea, vomiting, or diarrhea Chest or abdominal pain Difficulty breathing Sweating Loss of consciousness Seizure Irregular pupil size, burning or tearing eyes Anxious Care: Place victim in a safe environment Check for life-threatening conditions call 911 if necessary Call Poison Control (1-800-222-1222) have as much information available as possible at the time of the call (such as, what was ingested, how much, etc).

Seizures
Symptoms: Sudden rise of body temperature Change in level of consciousness Jerking may become rigid Confusion or crying out May hold their breath or may breath shallowly Upward rolling eyes Care Call 911 Do not hold or restrain the victim Do not attempt to stop the seizure Protect the victim from injury Maintain open airway Protect the persons head When the seizure ends place the victim on his/her side in the recovery position When the seizure is over, the person will likely be drowsy and disoriented and will need to rest. If breathing becomes abnormal during the seizure, it usually returns to normal shortly afterwards.

Shock
Symptoms: Restlessness/Irritability Rapid, weak pulse Rapid breathing

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 Care:

Pale, ashen or blush, cool, moist skin Excessive thirst Nausea/Vomiting Drowsiness or loss of consciousness Call 911 Monitor breathing and consciousness Make the victim comfortable Reassure the victim Have the victim lie down and elevate his/her legs 12 inches if the victim is not nauseated or if you do not suspect head, neck or back injuries or broken bones Do not give the victim anything to eat or drink

Sprains, Strains and Dislocations

Symptoms: Pain/Swelling Deformity Discoloration of the skin Inability to use the affected area normally Oss of sensation in the affected part (typically only found in dislocations) Care Call 911 if the injury involves the head or spine, the injury impairs walking or breathing, or if you suspect it would be difficult to move the victim Avoid any movements that would cause extreme pain Keep the victim comfortable Provide ice when possible Look for symptoms of shock

Stroke
Symptoms: Look or feeling ill Abnormal behavior Sudden weakness and numbness of the face, arms, or legs on one side of the body Difficulty talking or being understood Vision may be blurred or dimmed Pupils of the eyes may be of unequal size Sudden, severe headache Dizziness, confusion or change in mood

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Ringing in the ears Victim may begin to drool May become unconscious

Care for Stroke: Call 911 immediately Monitor breathing If fluid or vomit is in the victims mouth, position the victim on his/her side Offer comfort and reassurance Do not give the victim anything to eat or drink Although a stroke may cause the victim to experience difficulty speaking, he or she can usually understand what you say. You may have to develop a nonverbal system, such as hand-squeezing or eye blinking to communicate

Appendix A | Pool Emergency

The potential for an emergency in the pool exists any time the pool deck is accessible by users. One of the most dangerous scenarios for a lifeguard is when there is just one swimmer in the pool in other words, when there isnt anyone else around to help. If an emergency exists in the pool where a lifeguard may need assistance, follow these protocols: 1. The lifeguard will use the pool intercom to reach the front desk supervisor.

2. Once the lifeguard has paged the front desk supervisor, he or she may need to immediately enter the water to make a rescue. 3. The front desk supervisor should then assume the emergency is serious and get to the pool deck (even if the front desk person is busy checking users into the facility, he/she should inform anyone to wait until he/she returns). a. If possible without slowing you down, grab any other people you can when heading to the pool deck. 4. When arriving on the pool deck, the lifeguard will instruct the front desk supervisor on what to do next. a. Depending on the situation, the lifeguard may need the other person to actually get into the water, call 911 or get additional help. Whatever the lifeguard asks for is the law until emergency personnel arrives.

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If, for some reason, the pool intercom is not working, the lifeguard may call the Front Desk (x2172). Once dialed, the lifeguard may drop the phone (do not hang it up) and the front desk supervisor will be able to know that it is the pool calling via caller ID. If a lifeguard is not on the other end of the line, the front desk supervisor should assume theres an emergency in the pool.

Pool Intercom Instructions

1. Simply press the button on the pool intercom until you hear a loud BEEP. 2. Once you hear the beep, simply talk into the intercom as if it were a walkie-talkie. 3. The call ends as soon as the button is released. *The pool intercom is only to be used for emergencies.

Appendix B | Public Relations Emergency

The likelihood of a situation or emergency occurring that would warrant any media outlets to arrive at the Weary Center to cover a story are small (for scheduled events, such as athletic contests and theatre events, this does not apply). However, if something would happen (for example, a fire, large brawl, death, etc), you are being asked as an employee at the Weary Center to not comment. If asked about what happened, please direct the question to your employment supervisor. Eventually, if everyone does what they are supposed to do, the question will eventually get to the Public Relations Director, who is responsible for addressing the media in those types of situations.

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In 2006, the Phi Kappa Tau fraternity on campus caught fire. This was a situation, had it been the Weary Center that caught fire, that employees would be asked to not comment. In addition to the public relations aspect of such a tragedy, depending on the event the employee could potentially be liable (for example, if the employees neg ligence contributed to the emergency). By not speaking about the situation, the employee could potentially be protecting him/herself from litigation as well. If ever in doubt, the safe way to handle a situation is to not comment to any media outlets during or after an emergency.

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