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JOB OBJECTIVE Seeking assignments in Server Administration & Team Management with a reputed organisation, preferably in Delhi / NCR PROFILE SUMMARY Certified Microsoft & ITIL Professional with nearly 5 years of experience in Technical Support, System Administration, Virtualization, IT Infrastructure Management, Patch Management and Team Management Adept in analysing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management A technocrat with exposure in managing projects on installation, maintenance, IT infrastructure development & technical support and vendor & budget management Proficient at handling Installation, Configuration & Migration of Windows Servers Experience in managing Local Area Networks and providing prompt and timely 24x7 support to clients on various issues while managing global helpdesk and training team members on the same Team-based management style and excellent interpersonal and communication skills

CORE COMPETENCIES Team Management Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members System Administrator / Networking Designing back-up strategy, ensuring scheduled / unscheduled backups as per the back-up plan, heading user management/ server maintenance/ web server/ mail server, etc. Installing and configuring server operating systems, application software, anti-viruses & hardware, etc., managing disk space, user profile creation and configuring personal web & mail server Technical Support Addressing performance bottlenecks and ensuring smooth operations, monitoring helpdesk operations including escalated calls, trouble tickets and resolving the same within the given TAT using specialized helpdesk tools Handling queries regarding the Information System / Software & extending onsite support to the clients including maintenance of hardware / software ORGANISATIONAL EXPERIENCE TATA Consultancy Services, NOIDA as Team LeadIT Infrastructure & Service Delivery

Since Dec10:

Highlights Meticulously maintaining the servers on Windows 2003 & 2008 Environment Instrumental in Installing & Configuring Dell, HP Proliant and HP Blade Servers Deftly analysed Server Event Logs & drafted RCA Handled backup on regular basis using Varitus Net Backup Pivotal in managing the inventory and coordinating with vendors for various hardware/software related issues Successfully worked as (LAO) Location Asset Officer and maintained a track of all software and hardware assets Ensured proper coordination with Network Team for all kinds of network related configuration and set-up Dealt with escalation of L1 Support and RIM (Remote Incident Management) Teams Drafted daily workloads for staff & coordinated the daily allocation of work Imparted training to the junior and new staff Scheduled weekly team meetings and focussed on attaining targets Acknowledge for creating a positive working environment Maintained all administrative and IT records & coordinated BCP for all critical network devices and servers Credited with appreciations for setting up four IT Projects Infrastructure within the deadline Acknowledged for creating scripts for automatic event log dumping of all servers & user access rights re-consolidation Managed a team and administered activities like work distribution, performance review, meeting with clients for IT project setup, etc. May08-Dec10: Highlights Toluna India Pvt. Ltd.., Gurgaon (Earlier Greenfield Online Pvt Ltd.) as Sr. System Support Specialist

Deftly created users in Active Directory & assigned them various groups Developed Mailboxes, Public Folders, DLs and granted files and folder permissions. Day to day administration and troubleshooting of Windows 2003 Servers. Efficiently managed Network Printers (LaserJet and Office Jet) and executed troubleshooting of LAN/WAN network Pivotal in administering Microsoft Terminal Servers and leading escalation of L1 Support Successfully monitored Trend Micro Antivirus Server & co-ordinated with team members on various network/system security aspects Regularly interacted with end-users directly and dealt with their technical requests and queries Essayed a stellar role in: o Monitoring Network Traffic and Bandwidth Usage using Orion/MRTG o Tracking and blocking harmful websites using SmartFilter o Working on MCI for blocking spam mails o Assessed security threats using IPS (Tipping Point) o Providing the Desktop System Administration & Support to the network o Interacting with end-users (National & International) to resolve their technical queries o Rendering support on SMS (Internal Toluna Application for Survey Management), using SQL 2005 o Preparing Troubleshooting & Knowledgebase Documents for the team o Heading Technical Teams and Interns and imparting training to new employees Holds the merit of accomplishing PC Optimization Project for London, Frankfurt & Amsterdam Offices after the company merger Credited with an appreciation for taking initiative for identifying and deploying Team Viewer with specific security settings Efficiently designed & an internal knowledge base website with all the training and troubleshooting documents Recognised as Employee of the Month four times Accredited various awards in different cultural activities (Dance, Painting, Games etc.) of the company Receiving of Employee of the Year Award for the year 2009-2010 EDUCATION MCA from Guru Govind Singh Indraprastha University with 75% BCA from IGNOU, New Delhi with 64%

2008 2004

Certifications Microsoft Certified Solutions Associate Microsoft Certified IT Professional (MCITP) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified Professional ITIL V3 Microsoft Certification Exams Cleared which includes o Windows Server 2008 R2, Virtualization Administrator o Windows Server 2008 R2, Desktop Virtualization o Windows Server 2008, Server Administrator o Windows Server 2008 Active Directory, Configuring o Windows Server 2008 Network Infrastructure, Configuring o Microsoft Windows Server 2003 Network Infrastructure o Managing and Maintaining a Microsoft Windows Server 2003 Environment TRAININGS ATTENDED HP Blade System Administration CISCO Call Manager TECHNICAL SKILLS HP DL / HP Blade Servers, C3000, C7000, HP Printers, Dell Servers, All Personal Computer Hardware, including Dell & IBM PCs Administration Windows Server 2008, 2003, 2000, Hyper-V Server 2008, Windows 7/ XP, Vista, Veritas Backup WMI, VBScript AD, DHCP, DNS, WDS, SCCM, Virtualization (Hyper-V), Monitoring Tools like Orion, IPS PERSONAL DETAILS 2nd June 1980 English, Hindi, Punjabi, Assamese & Bengali

Hardware: Software: Scripting: Tools:

Date of Birth: Linguistic Abilities: