Questionnaire for IT vendor evaluation

Date: ....................

Dear ma’am/sir,

We are conducting a survey related to IT vendor assessment. For this

purpose, we would like you to spare a few minutes and share your views with
us. Your honest opinions, comments and suggestions are extremely
important to us. We assure you that your response will be kept confidential.

Thank you.
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Personal details
Name: .........................................................................................................................

Company name………………………………

Designation: ................................................................................................................

Please answer the following questions: please tick your answer choice

1. What is your organizations’ main business activity?

a. Banking / finance

b. IT services

c. Manufacturing

d. Govt.

e. Others

2. How often do you purchase IT applications for usage?

a. Only when required

b. Annually

c. Half yearly
 d. Every quarter

e. No answer

3. Who negotiate with IT vendors in your organization?

i. The CIO

ii. The project head

iii. Administration department

iv. Depends upon the size of the set-up

v. Others

4. Which of the following application forms a major proportion of your

technology purchase?

a. SCM (supply chain management) applications

b. CRM (customer relation management) applications

c. Business intelligence applications

d. Data warehousing

e. Enterprise application services

f. Web security applications

g. ERP applications

h. Security applications

i. Others

5. How much importance do you give to cost while implementing the IT set up?

a. Very high

b. High

c. Moderate
 d. Reasonable

e. Lowest

6. Which analysts rating do you refer before finalizing on a particular vendor?

a. Gartner

b. IDC

c. LBIS world

d. Forrester research

e. Others

f. No we don’t prefer.

7. How much importance do you give to the brand of IT vendors?

a. Very high

b. High

c. Moderate

d. Reasonable

e. Lowest

8. What weightage do you give to your relationship with the vendor when you
go for a purchase?

a. Very high

b. High

c. Moderate

d. Reasonable

e. Lowest
9. What is the period that you expect from the vendor for post sell
services?(maintenance etc., integration etc)

a. Less than 2 year s

b. More than 2 years

c. Depends

10.Do you see vendor’s R&D initiative before evaluating him?

a. Yes

b. No

c. Depends

11.Do you conduct pilot project for vendor evaluation?

a. a. Yes

b. b. No

12.If yes, on what basis do you evaluate your vendor?

a. Credibility and reputation of clients

b. Work flow

c. Integration

d. Enterprise capability

e. Quotation

f. DR & BCP(disaster recovery or business continuity)

g. Worldwide clients

h. Time Duration

i. Staff requirements
 j. others

13.Every time a new technology is introduced do you immediately buy or wait?

a. Yes

b. No

c. Depends

d. Consult

14.Key issues faced by the company

i. Finding the right vendor for right job

ii. Managing multiple vendors

iii. System integration

iv. Ensuring timely delivery of products or solution required.

v. Others

15.How often do you do user assessment and satisfactory survey?

a. Annually

b. Half yearly

c. Every quarter

d. No survey

16.What is the gap level in between your current IT setup and expectations?

a. Huge gap- not upto my satisfaction level

 b. Quite a bit of a gap - it’s somewhat upto my expectation level

c. There’s a gap - it’s 50% upto my expectation level

d. Small gap - most of matches my expectation

e. No gap - it’s exactly as per my expectations

17. Is IT purchased serving intended purpose – how is this measured; if it is?

………………………………………………………………………………..

……………………………………………………………………………….

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Address: .....................................................................................................................
....................................................................................................................................
Telephone (R).......................... (O)............................
Email ID..........................................................................................................................

Signature...................................

Thank you for your contribution.