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Suggestion to P.M.

of India- Railway
Suggestion-2: How can rail ministry or IRCTC reduce the rail Kiraya ? Possibility

Increasing the rail kiraya is not only the solution to overcome from operating cost.
Something should be beyond the profitability Rail kiraya should be reduce to 50%
Thinking IRCTC / ministry of railways should take some good step to find out alternate
source of income to reduce rail kiraya .

Contents
Suggestion: .................................................................................................................................2
Benefit:........................................................................................................................................3
Water quality improvement: Duplicate water brand at bus station and railway station, ................4
Food quality framework in bus stop and railway Station. Modernization of railway station & rail
trains. ..........................................................................................................................................4
Issue at Railway/IRCTC ..............................................................................................................5
To bring social responsibility for Senior citizen by promoting senior citizen bill, save the seniors 5
2.

Surety of reservation if senior citizen travelling in railway .....................................................5

3. Current system in railway ticket reservation is not perfect intelligent. Most of the time if we choose
lower birth ticket required ticket was not booked and money goes in fail transaction. Or if we choose none
to at least book the ticket it gives middle or upper birth in railways train. So lower seat reservation quota
should be introduce by railway government for senior citizen , handicap person, pregnant women, and
girls like in our metro train. Proper reservation marking should be defined in our new train system............5
Transparency Requirement in rail ticket booking system.............................................................5
4. Need of transparency in rail ticket booking system available seat should be shown by graphically in
railway also ( two great example for the same: air line online checking and boarding pass system, and 2nd
one as we book any movie ticket by book my show site it shows available seat and allow us to choose the
seat available. ...............................................................................................................................5
Government Initiative ..................................................................................................................6
2. Railways makes due provisions for senior citizens, women .................................................8
IRCTC introduces Chennai-Allahabad-Kasi-Nepal special AC Tourist Train ............................8
IRCTC
ISt,IRCTC,

| Jul 15, 2014, 11.01AM

) ...............................................................................................................8

Reply by IRCTC / Railway Officer on Senior citizen Issue: Sweet English Answer but not real level solution
...................................................................................................................................................9
Suggested By: Kishor Kumar Bhatia
512,Tilak Ward, Chhutu Miya Ki Talaiya, Narghaiya, Jabalpur M.P. -482002
Email: Bhatia.kishor27@gmail.com
Twitter: @bhatia_kishor
Blogger: http://vishesh2014.blogspot.in/

Suggestion to P.M. of India- Railway


Issue : All Senior Citizen got Upper and middle seat in booking it is drawback or incapability of railway
software or insensitivity of Railway /IRCTC . There should be some penalty clause for railway also ..........9
Dear Customer, Please note that your reservation request is processed by the centralized
Passenger Reservation System (PRS) of Railways and allotment of accommodation is done by
the System without any manual intervention. The berths are allotted based on the system logic,
depending on availability at that point of time. Further the reservation through the Internet is
being done against the general quota and specific accommodation is not earmarked for the
purpose of Internet reservations. Please note that at the time of journey you can request the
fellow-passengers for change of the seats. It is not possible to change the berth after booking.
Kindly note that according to Railway Rules SS Quota will be applied if there is only one
Senior Citizen (of the age 45 and above for females and 60 and above for males) in one
transaction and seats will be allotted according to it. SS Quota will not be considered for the
transaction in which there are more than one Senior Citizen. Thanks & Regards Preeti Tuteja
Executive, Customer Care care@irctc.co.in Ph: 011-39340000 www.irctc.co.in[#4072537] ........9
Best practice in Indian Railway Station ....................................................................................9
http://vishesh2014.blogspot.in/2015/01/best-practice-in-indian-railway-station.html.................9
Improving Food Quality in Railways- White paper..................................................................11
Issues Identified: ................................................................................................................11
Root Causes Identified: ......................................................................................................11
Solutions Identified:............................................................................................................12

Suggestion:
Advertisement on rail coaches inside & outside. Frame need to be established.
Advertisement on railway station and all platforms. Ex. Hotels & tourist places,
education, food chain, insurance etc.
Modernization of railway platform & stations like metro rail station.
Increasing the competition in mobile /telecom / internet in each platform of
station, all service provider need to be invited to establish their setup for
increasing quality of service in public benefit. Govt. income increase from lease
on these services.
Increasing the competition in food chain and restaurant inside the platform or
railway station- all big food chain supplier need to be invite like Tata, Birla,
Reliance, Haldiram, Agarwal sweets, Nestle, Mahindra, Pepsi, IRCTC, many
more dedicated Indian companies for India economy growth . To reduce black
Suggested By: Kishor Kumar Bhatia
512,Tilak Ward, Chhutu Miya Ki Talaiya, Narghaiya, Jabalpur M.P. -482002
Email: Bhatia.kishor27@gmail.com
Twitter: @bhatia_kishor
Blogger: http://vishesh2014.blogspot.in/

Suggestion to P.M. of India- Railway


money all transaction should be bar coded or computerize with pan / tin Number
associated in all food corners.
Ratio of food chain corners at least 8-10 per platform.
To increase the tourist special coach for NRI, outside country people, ticket
should be always available .To promote tourist places in train way. International
standard should be follow in these coaches.
Special trains for easy to reachable on tourist places, complete package.
All railway station should be like small mall all facility should be available like
movie, food cloth, may be they can restrict /separate the way to go inside the real
rail platform to maintain the security. Government will get lot for income on lease
concept and taxes. Public will get healthy environment and services.
. To increase the opportunity for improvement all platform and trains should be
aim for ISO 9001- improvement ideas like station train route LED display, Station
advertisement Information Led display (Benchmarking Delhi metro trains)
Free internet in railway train & platform.
To increase the income for government body they need to launch the IPO for
establishing Railway mall, food chain, and alternate 2 extra rail track one for
goods and one for public interest.
Holi places like Varanasi, Haridwar, vashnavdevi , dwarka, maihar, ujjain...many
more looking for special dedicated trains and special rules for senior citizen
above 55 years.
Tourist places like Tajmahal, Goa, Manali, shimla, masouri, jaipur many more
looking for special trains and extra coaches for general public .

Benefit:
General public will also get some assurance.
Quality of services will increase.
Tractability of public interest identifies.
Government income will increase
Tractability of income will increase in this food chain area, advertisement,
Public will get better service.
Suggested By: Kishor Kumar Bhatia
512,Tilak Ward, Chhutu Miya Ki Talaiya, Narghaiya, Jabalpur M.P. -482002
Email: Bhatia.kishor27@gmail.com
Twitter: @bhatia_kishor
Blogger: http://vishesh2014.blogspot.in/

Suggestion to P.M. of India- Railway


Duplicate brand will reduce.
Unwanted plastic waste reduces.
Better accountability of people traveled each day.
International Tourism will increase.
Holi places each to reachable concept realize.

In India population is more than 100 caror and we are unable to get good food and
water in
Station and bus stop.
If some big player comes in this field just like Relience, Haldiram, many more renowned
Indian companies and they establish their stall in every railway station and bus stop
then automatically employment Increase and due to completion food quality improve
and because they are big player they have to maintain quality everywhere. General
public will also get some assurance.
Government also gets earning resource from them, through advertisement in station just
like
Metro.
-----------------------------------------------------------------------------------------------------------------

Water quality improvement: Duplicate water brand at bus station and


railway station,
Unwanted plastic waste reduces.

Just like aqua guard establish big filter machine at station they are filling bottle at @ 3/per
Bottle.
Benefit: Employment increase, no more duplicate brand, plastic waste reduces Govt.
income
Source will increase.

Food quality framework in bus stop and railway Station.


Modernization of railway station & rail trains.
Increase employment by improving food quality in bus stop and railway Station.
Suggested By: Kishor Kumar Bhatia
512,Tilak Ward, Chhutu Miya Ki Talaiya, Narghaiya, Jabalpur M.P. -482002
Email: Bhatia.kishor27@gmail.com
Twitter: @bhatia_kishor
Blogger: http://vishesh2014.blogspot.in/

Suggestion to P.M. of India- Railway


Issue at Railway/IRCTC
.
.

10

.
We do pay service tax to railway for offering good services. if train are running late then
why does Penalty clause missing . 10 time of railway ticket amount should be paid by
IRCTC for train late more than 3 hour.

To bring social responsibility for Senior citizen by promoting senior


citizen bill, save the seniors
As we know about India is country of culture , supporting family culture and joint family culture ,
respective senior citizen But due to recent western trend these value missing to re-establish
the link government should have to come with new solution
1. Special reservation for senior citizen in railway means at least lower birth
confirmation if person is senior citizen
2.

Surety of reservation if senior citizen travelling in railway

3.

Current system in railway ticket reservation is not perfect intelligent. Most of the time if we choose lower
birth ticket required ticket was not booked and money goes in fail transaction. Or if we choose none to at
least book the ticket it gives middle or upper birth in railways train. So lower seat reservation quota
should be introduce by railway government for senior citizen , handicap person, pregnant women, and
girls like in our metro train. Proper reservation marking should be defined in our new train system.

Transparency Requirement in rail ticket booking system


Available seat should be shown by graphically in railway also and site should be user friendly
Two great example for the same:
Benchmarking example and Ideas
1. Air line online checking and boarding pass system,
2. Movie booking book my show site it shows available seat and allow us to choose the
seat available.
3. Volvo bus booking site
4.

Need of transparency in rail ticket booking system available seat should be shown by graphically in railway
also ( two great example for the same: air line online checking and boarding pass system, and 2nd one as we
book any movie ticket by book my show site it shows available seat and allow us to choose the seat available.

Suggested By: Kishor Kumar Bhatia


512,Tilak Ward, Chhutu Miya Ki Talaiya, Narghaiya, Jabalpur M.P. -482002
Email: Bhatia.kishor27@gmail.com
Twitter: @bhatia_kishor
Blogger: http://vishesh2014.blogspot.in/

Suggestion to P.M. of India- Railway


Government Initiative

Suggested By: Kishor Kumar Bhatia


512,Tilak Ward, Chhutu Miya Ki Talaiya, Narghaiya, Jabalpur M.P. -482002
Email: Bhatia.kishor27@gmail.com
Twitter: @bhatia_kishor
Blogger: http://vishesh2014.blogspot.in/

Suggestion to P.M. of India- Railway

Suggested By: Kishor Kumar Bhatia


512,Tilak Ward, Chhutu Miya Ki Talaiya, Narghaiya, Jabalpur M.P. -482002
Email: Bhatia.kishor27@gmail.com
Twitter: @bhatia_kishor
Blogger: http://vishesh2014.blogspot.in/

Suggestion to P.M. of India- Railway

2. Railways makes due provisions for senior citizens,


women
computerized Passenger Reservation System (PRS) there is a provision to allot lower berths automatically to senior citizens and to female
passengers 45 years and above, even if it is not opted for, subject to availability of' accommodation at the lime of booking.

http://timesofindia.indiatimes.com/city/allahabad/Railways-makes-due-provisions-for-seniorcitizens-women/articleshow/19734102.cms

IRCTC introduces Chennai-Allahabad-Kasi-Nepal


special AC Tourist Train
http://www.hospitalitybizindia.com/detailNews.aspx?aid=19308&sid=1

IRCTC
(

| Jul 15, 2014, 11.01AM ISt,IRCTC,

15
, '2014-15

'
2000
20
[

7200

,
,

,
,

,
,

Suggested By: Kishor Kumar Bhatia


512,Tilak Ward, Chhutu Miya Ki Talaiya, Narghaiya, Jabalpur M.P. -482002
Email: Bhatia.kishor27@gmail.com
Twitter: @bhatia_kishor
Blogger: http://vishesh2014.blogspot.in/

Suggestion to P.M. of India- Railway


Really bad manipulation by Railway- misguided to general public and over ruled the PMO &
Ministry of Social Justice and Empowerment Request - Save the Senior
Reply by IRCTC / Railway Officer on Senior citizen Issue: Sweet English Answer but not real level solution

Issue : All Senior Citizen got Upper and middle seat in booking it is drawback or incapability of railway software or
insensitivity of Railway /IRCTC . There should be some penalty clause for railway also

Dear Customer,
Please note that your reservation request is processed by the centralized Passenger
Reservation System (PRS) of Railways and allotment of accommodation is done by the
System without any manual intervention. The berths are allotted based on the system
logic, depending on availability at that point of time. Further the reservation through the
Internet is being done against the general quota and specific accommodation is not
earmarked for the purpose of Internet reservations.
Please note that at the time of journey you can request the fellow-passengers for
change of the seats. It is not possible to change the berth after booking.
Kindly note that according to Railway Rules SS Quota will be applied if there is only
one Senior Citizen (of the age 45 and above for females and 60 and above for males)
in one transaction and seats will be allotted according to it. SS Quota will not be
considered for the transaction in which there are more than one Senior Citizen.
Thanks & Regards
Preeti Tuteja
Executive,
Customer Care
care@irctc.co.in
Ph: 011-39340000
www.irctc.co.in[#4072537]

Best practice in Indian Railway Station


http://vishesh2014.blogspot.in/2015/01/best-practice-in-indian-railway-station.html
Inputs for Rail Budget 2015-2016
Budget should have to be assign for this kind of best practices implementation in every station

Suggested By: Kishor Kumar Bhatia


512,Tilak Ward, Chhutu Miya Ki Talaiya, Narghaiya, Jabalpur M.P. -482002
Email: Bhatia.kishor27@gmail.com
Twitter: @bhatia_kishor
Blogger: http://vishesh2014.blogspot.in/

Suggestion to P.M. of India- Railway


1. Bench marking Kanpur railway station - good thing Kanpur railway has
passenger under pass to go to every plate form & to drag material and it is
quite helpful for passenger , this kind of best practice should be adopted by
every station budge should be assign for this kind of best practice

2. best practice by Jabalpur M.P. Railway zone - reservation system - digital


display hang on every counter , and passenger reservation form have unique
no . passenger can go to any counter as mention on display board, means
passenger need not to be stand for perticular row. it will faster the reservation
process- in 15 min passenger will get ticket and no agent , no malpractice will
happen, this best practice adopted by many hospitals and banks. this should
be implement in every station. budget should have to be assign for this kind of
best practice

Suggested By: Kishor Kumar Bhatia


512,Tilak Ward, Chhutu Miya Ki Talaiya, Narghaiya, Jabalpur M.P. -482002
Email: Bhatia.kishor27@gmail.com
Twitter: @bhatia_kishor
Blogger: http://vishesh2014.blogspot.in/

Suggestion to P.M. of India- Railway

Improving Food Quality in Railways- White paper


Initiative by Ministry of railway and local circle (http://tinyurl.com/foodqualityinrailways )

Issues Identified:

1. Oil used in food is smelly


2. Pantry car is in a very unhygienic condition
3. There are many insects running around in the pantry car
4. Food is served cold
5. Food trays are kept on the floor
6. Many times food boxes are kept outside toilets
7. Chapatis are under-cooked
8. Tea bags are sub-standard
9. Water bottles are served with broken seals
10. Presentation is bad trays are wet and dirty
11. Pantry boys dont wear a uniform or gloves
12. Pantry boys take out spoons and tea bags from pockets of their dirty uniform
13. Trains like Shatabdi and Rajdhani also serve sub-quality food
14. Utensils used are dirty
15. No proper place for food storage.
16. No way to provide feedback on food
Root Causes Identified:

1. Catering services are outsourced, system for quality check has serious gaps
2. Contracts are usually taken by small time vendors/ businessmen who want to make
maximum money during contract period
3. Food is prepared and served by people with little knowledge of hygiene/service
4. Lack of proper storage facilities the pantry car
5. No background checks while choosing vendors
6. No sense of responsibility - they use substandard food ingredients to save more &
more money
7. There is a corrupt nexus between the vendors and the officials
8. Mistakes of the food contractors and pantry boys are overlooked
9. Pantry boys fill the bottles with tap water and make money on them
10. Contractors not fined in case they dont meet the required standards
11. No supervisor appointed to oversee the pantry operations
12. Pantry boys not educated on self -hygiene
13. Visitor entry allowed via pantry to different coaches brings more dirt then revenue
14. Insufficient facilities to preserve huge quantity foods
Suggested By: Kishor Kumar Bhatia
512,Tilak Ward, Chhutu Miya Ki Talaiya, Narghaiya, Jabalpur M.P. -482002
Email: Bhatia.kishor27@gmail.com
Twitter: @bhatia_kishor
Blogger: http://vishesh2014.blogspot.in/

Suggestion to P.M. of India- Railway


Solutions Identified:

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.

Tough quality checks should be put in place for selecting food vendors
Contracts should be given to big and established vendors
Clear charter, quality and service metrics to be given to catering vendors
Food contracts should be reviewed every quarter to keep vendors on toes
High penalty should be imposed on defaulting/non performing contractors
Standard dispensing machine should be installed for items like milk, cornflakes,
coffee, tea, pre made snacks, etc.
Passengers should be able to pre-order from a fixed menu
Menu cards and price list is to be displayed in the coaches
Food contractor's name and contact number, along with the concerned IRCTC
supervisor's name and contact number are to be displayed in each bogie
The serving boys should necessarily wear a clean uniform and identity cards
Pantry boys should be trained on maintaining hygiene and cleanliness
CCTV should be installed in the pantry cars
Instead of carrying trays in hand, the waiters should be provided with trolleys
The unauthorised vendors should not be allowed to enter the platforms
Regular surprise quality checks of the pantry should be done by senior officials
An effective online/mobile based citizen feedback mechanism should be set up
Citizens should be able to rate Food and Service via the Make Railways Better
circle
Railway officer must take action on any complaint within specified period of time
Pantry coach should be redesigned with modern facilities and amenities
Engaging Local Self Help Group of Railway Travellers to be a feet on the ground
and a secondary checkpoint can improve the situation
Regular feedback should be taken from passengers like the local circles
IRCTC should consider consulting with a Food Technological Research Institute
for comprehensive advice on food quality, food safety and nutrition

My Feedback:
1. Increasing the competition in food chain and restaurant inside the platform or railway
station- all big food chain supplier need to be invite like Tata, Birla, Reliance,
Haldiram, Agarwal sweets, Nestle, Mahindra, Pepsi, IRCTC, many more dedicated
Indian companies for India economy growth . To reduce black money all transaction
should be bar coded or computerize with pan / tin Number associated in all food
corners.
2. Ratio of food chain corners at least 8-10 per platform.
In India population is more than 125 caror and we are unable to get good food and
water in railway Station and bus stop. If some big player comes in this field just
like Relience, Haldiram, many more renowned Indian companies and they establish
their stall in every railway station and bus stop then automatically employment
Increase and due to completion food quality improve and because they are big
player they have to maintain quality everywhere. General public will also get some
Suggested By: Kishor Kumar Bhatia
512,Tilak Ward, Chhutu Miya Ki Talaiya, Narghaiya, Jabalpur M.P. -482002
Email: Bhatia.kishor27@gmail.com
Twitter: @bhatia_kishor
Blogger: http://vishesh2014.blogspot.in/

Suggestion to P.M. of India- Railway


assurance.Government also gets earning resource from them in the form of tax,
lease.etc

Suggested By: Kishor Kumar Bhatia


512,Tilak Ward, Chhutu Miya Ki Talaiya, Narghaiya, Jabalpur M.P. -482002
Email: Bhatia.kishor27@gmail.com
Twitter: @bhatia_kishor
Blogger: http://vishesh2014.blogspot.in/