ASEAN Conference on Promoting Social Accountability in Public Service

November 14 15, 2012 New World Hotel, Makati City, Philippines

Organized by the Philippine Civil Service Commission

Conference Proceedings A. Welcome Remarks Philippine Civil Service Commission Chairman Francisco T. Duque III welcomed the delegates of participating countries during the Conferences opening last 14 November 2012. In his welcome remarks, Chairman Duque reiterated the need to come up with a mechanism to combat the two fundamental threats to the construction of good governance and the rule of law in the developing world: corruption and clientelism. He explained that both phenomena refer to the use of public office for private gain and their impact goes far beyond the simple diversion of funds. Chairman Duque also urged participants to keep an open mind and learn from each countrys best social accountability practices. He said he is looking forward to learning more on ASEAN initiatives on participatory budgeting, social audits, citizen report cards, and community score cards, which involve citizen participation as the oversight.

B. Presentation of Country Papers 1) Philippine Presentation by Director IV Victoria F. Esber Office for Strategy Management Philippine Civil Service Commission The presentation highlights the countrys partnerships with civil society organizations which continue to be pivotal in bringing about client or people involvement and in shaping the future of government service. Through collaborative efforts, government, civil society organizations (CSOs) and the people will hopefully contribute to a better understanding of opportunities for improved public service delivery and eventually elevate the image of civil servants as persons of action and integrity. 2) Brunei Darussalams Presentation by Acting Director Mohammad Sunadi-Buntar Research and Planning, Public Service Department Innovation, accountability, recognition of public servants accountability particularly among young public servants are some of the mechanisms adopted by Brunei Darussalam in promoting participative governance. Director Sunadi-Buntar emphasized that public service engagement deepens citizens stake in the country, giving citizens the opportunity to own policies that affect their daily lives.

3) Cambodias Presentation by Deputy Director Pich Vicheakunthy Department of Employment, Research and Training The presenter underscored Cambodias numerous mechanisms to examine/evaluate the actions of public servants. The report also underscored that giving the public various avenues to participate in governance is a key towards strengthening social accountability. 4) Indonesias Presentation by Ms. Julia Leli Kurniatri Head of the Pension Division, NCSA Regional Office VII, Palembang The People Participation initiative of Indonesia shows the level commitment of the government in involving the citizenry in every aspect of governance. Some of the critical aspects cited were: (1) allowing NGOs to participate in assessing service performances, (2) involving people in organizing public services, (3) getting the publics pulse in the development of government policies on public service, and (4) stipulating people satisfactory indexes. 5) Lao PDR Presentation by Mr. Soulivanh Ontavong Chief of Division, Division of Organization Development Ministry of Home Affairs Government opening up by giving mass organizations an important role in representing the voice and interests of the different sectors in all levels of decision and policy-making is the focus of the Laos presentation. Laos reached a milestone in the aspect of participative governance. For the first time in its history, the government has invited independent civil society organizations to work with it and encouraged the organization of provincial consultations with various societal groups. 6) Malaysia Presentation by Ms. Idatul Farita Binti Mohamad Toha Principal Assistant Director, Public Service Department of Malaysia The presenter shared that Malaysia has reached a defining moment in its development path as they opted to engage civil society groups in formulating the countrys public policy and government transformation. It was emphasized that the involvement of civil society is not just consultative; the government allowed civil society groups to participate in planning the national budget, reviewing education system and reviewing public service remuneration policy. 7) Myanmar Presentation by Mr. Wai Myint Civil Service Selection and Training Department, Union Civil Service Board Myanmar has witnessed a number of promising positive changes and series of reforms. Most notable are the governments initiatives towards fulfilling the

clamor of its citizens as it focuses on the development of people-centered policies as the core of its transition towards democracy. 8) Philippine Presentation by Ms. Pura C. Sumangil Chairperson, Concerned Citizens of Abra for Good Government (CCAGG) CCAGG underscored that people deprived of participation in governance work especially in programs that deeply affect their lives will strive to have their voices heard. The organizations experiences for the past years show that an empowered and vigilant citizenry is critical in fostering transparent and accountable system of government. 9) Philippine Presentation by Mr. Rechie J. Tugawin Program Associate, Government Watch (G-Watch) Government Watch (G-Watch) has become a model of citizen engagement with the government -- opening up an opportunity for citizens to become part of the solution that will reform and restructure government processes towards good governance. Since 2000, G-Watch has specialized in the application of the social accountability approach in expenditure tracking and in monitoring government agencies program implementation. It has developed and tested monitoring tools in four agencies, namely the DepEd, DPWH, DOH, and DSWD. It is also developing a G-Watch monitoring tool for the monitoring of the budget process of the Commission on Elections (Comelec). Most notable among G-Watchs initiatives of late is Bayanihang Eskwela, a collaborative public-private sector program involving the Department of Public Works and Highways (DPWH), Department of Education (DepEd), Office of the Ombudsman (OMB), Boy Scouts of the Philippines (BSP) and G-Watch, with support from the Rule of Law Effectiveness Project of the US Agency for International Development (RoLE-USAID). Bayanihang Eskwela aims to ensure quality school buildings for public school children through preventing corruption in school building construction programs. It has established benchmarks in the performance of the DepED and DPWH and demonstrated success in making contractors more responsive to clients needs. It also empowered local communities in checking the delivery of public services most especially, school buildings. 10)Singapore Presentation by Mr. John Lim Assistant Director, Transformation Office The presentation of Singapore focused on the importance of engaging citizens in the drafting of government policies. Public policy and service outcomes are put in place to meet citizens aspirations. In knowing that they

have something at stake, the peoples sense of engagement and ownership is strengthened. 11)Thailand Presentation Dr. Maka Phoochinda Senior Professional Level Office of the Civil Service Commission As the presenter discussed, Thailand has put in place several mechanisms to improve its public service delivery for the benefit of its citizens as well as enhancing societys well being. Some of the programs put in place are: results-based management system, efficient and cost-effective management; improvement of the public sectors participation in policy-making; and responsiveness to the citizens needs.

C. Study Visits The second day of the conference was dedicated to a study visit to give delegates the chance to observe first-hand the best practices of the Philippines in terms of public service delivery. Delegates visited the Department of Trade and Industry Regional Office No. 3 and the Department of Foreign Affairs Clark Satellite Office, both recipients of the Citizen Satisfaction Center-Seal of Excellence. The Seal of Excellence, in a nutshell, is a stamp of approval given to government offices for their display of excellence in the delivery of services to the public and for its strict adherence to the provisions of Republic Act No. 8495 or the Anti-Red Tape Act of 2007 or ARTA. But how does the PCSC gauge the effectiveness of public service delivery? One of the evaluation mechanisms developed is the Report Card Survey or RCS. Using a questionnaire and checklist as tools, researchers rate the agency in terms of compliance with the requirements of ARTA, such as the presence of Citizens Charter, anti-fixer campaign materials, and help desks as well as the implementation of the No Noon Break policy and use of readable IDs and/or nameplates. Those who obtain an excellent or a rating of 90% are given the Client Satisfaction Centers Seal of Excellence. The Seal of Excellence is symbolized by a wallmountable glass seal that bears the CSC Seal of Excellence Award symbol, along with a cash reward that the agencies can use for the purchase of equipment and/or other materials and services that will further help them improve their delivery of frontline services.

1) Department of Trade and Industry Regional Office No. 3

During the study tour in DTIs Regional Office in Central Luzon, participants got the opportunity to observe frontline service delivery in the release of business name, intellectual property registration and contractors accreditation. Also noted was the offices Citizens Charter posted at the entrance of the office. 2) Department of Foreign Affairs Consular Office No. 3

With a rating of 90.90% in the Report Card Survey, the Department of Foreign Affairs-Clark Satellite Office is a model in effective and efficient frontline services. The Clark Satellite Office is one of the 11 consular offices opened in shopping malls around the country to bring DFAs services closer to the people. DFA personnel explained to delegates that the office processes passport applications from 10 a.m. to 8 p.m., Mondays to Saturdays, and is open half-days on Sundays to allow applicants to claim passports. One of the notable initiatives being implemented by DFA is the shortening of the releasing time of passports from 31 days to 14 days for regular processing, and that appointment waiting time for passports was also significantly reduced from 75 days to only seven (7) days.

D. Integration of the Presentations The 11 presentations made by the delegates provided a wealth of information on their respective experiences in promoting social accountability. Areas of convergence were noted and have been spelled out in the following key guiding principles of social accountability in the public sector as well as key concepts that can provide the anchor for social accountability. Key Guiding Principles* of Social Accountability (SA) in the Public Sector
*Principles were culled from the Paper Submissions and Presentations of ASEAN Delegates

1) Citizens and citizen organizations/association must be active stakeholders in exercising their rights to be recognized, empowered, and enabled to participate effectively in governance. 2) Government must be transparent and held accountable for its actions by efficiently and effectively linking governance structures and public service delivery systems with social accountability mechanisms. 3) Partnerships between public sector and civil society must be complementary and strengthened. 4) Public resources must support social accountability thrusts, mechanisms, and programs/projects. 5) Public sector workforce (civil servants) competencies and capacities must be developed and improved to respond competently and comprehensively to social accountability engagement needs. 6) Information and communications technology (ICT) use must be optimized in the development and deployment of social accountability strategies and mechanisms.

7) Social accountability approaches, methodologies, processes, procedures must be defined, developed, practiced and shared across public sector organizations. 8) Public sector organizational development and alignment mechanisms with social accountability principles, processes, and practices must be ensured. 9) Culture building for social accountability across public sector and civil society organizations need to be institutionalized. Elements* of an Evolving ASEAN Framework for Social Accountability (SA) in the Public Sector
*Elements (focus areas) were culled from the Paper Submissions and Presentations of ASEAN Delegates

A. The ASEAN Social Accountability Community 1. Citizen/Customers and Citizenship 2. Leaders and Leadership 3. Civil Society Organizations and Partnership B. The ASEAN Social Accountability Resource 1. Finance/Budget/Resource Mobilization and Management 2. Human Capital/Workforce Development 3. ICT and Information Management C. The ASEAN Social Accountability Enabling Environment 1. Approaches/Methodologies/Processes/Procedures 2. Organizational Development and Alignment 3. Culture Building Key Concepts Related to Social Accountability: Democracy and citizenship Empowerment Participatory development Civil society Rights Transparency/anti-corruption Decentralization and public sector reforms

Integration / Synthesis Framework for the ASEAN Conference on Promoting Social Accountability in Public Service
SA Development Results

Social Accountability and Transparency of Public Sector Organizations [Public Engagement]

Organizational Development and Alignment

Culture Building and Change

Approaches / Methods / Tools / Processes / Procedures

Social Accountability Roles and Functions of Civil Society Organizations [Citizen Engagement]

Leadership

Citizens

Partnership and Networks

Human Capital Development

Finance / Budget / Resources

Information and Use of ICT

SA Development Situation

SA Development Strategies 9

E. Closing Rites In the events closing rites, PCSC Commissioner Robert S. Martinez expressed that it is the Philippine Civil Services hope that the Conference on Promoting Social Accountability in Public Service has served its purpose of strengthening the ties between ASEAN countries to effectively address fundamental threats to good governance which is corruption and red tape. The Commissioner cited that with Cambodias Citizen Office, Indonesias people participation initiative, Myanmars people-centered governance, Thailands engaged governance culture, and Malaysias civil society engagement, plus the Philippines report card survey, social accountability is now clearly ensconced at the center of all governance initiatives as citizens have become every governments most powerful oversight mechanism. Meanwhile, a video presentation was prepared to serve as the recap of what transpired during the two-day conference shown during the closing dinner. The video showed the highlights of the presentations of delegates from the Philippines, Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Singapore and Thailand as they delivered their respective country presentations on promoting social accountability. It also showed civil society organizations from the Philippines as they shared insights on how social accountability has helped advance good governance in the country. Delegates also got to view clips of the Fellowship Night where they enjoyed a night of good food, entertainment, and socialization, and a look and feel of how excellent public service is being done in the Philippines through a field visit at the Department of Trade and Industry Region 3 Office and the Department of Foreign Affairs Consular Office in Angeles City, Pampanga.

Post-Conference Output Integration Plan The ASEAN Conference on Promoting Social Accountability in Public Service is one of the commitments in the ASEAN Conference on Civil Service Matters (ACCSM) Work Plan 2008 2012. The event became a platform for the exchange of information, sharing of ideas and experiences on working with Civil Society Organizations in ensuring transparency and good governance in the implementation of government projects. Thus, the conference helped promote shared responsibility and delineation of roles between government and its constituents in achieving the objectives and targets of various national programs. In the area of capacity-building for the public sector, the output of the conference as shown in Section D: Integration of the Presentations will be cascaded to the conference participants, which each member-state can compare with its own current relationship with CSOs and practice of social accountability. This will support the identification of gaps and narrowing them through proper intervention.

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The output of the conference can be a springboard for further discussions and publication of best practices, model CSOs, case studies, and actual programs that were actively participated in by CSOs.

Participation The Conference aimed to gather 43 attendees and 17 members of the Organizing Committee for a total of 60 participants. Representatives from ASEAN member-states:

Delegates from Brunei Darussalam 1) Mr. Mohammad Sunadi Buntar Acting Director of Research and Planning Public Service Department 2) Ms. Hajah Masba Binti Haj Morni Acting Deputy Director 3) Ms. Hajah Masnawati Binti Haji Masri Senior Personnel Officer, Research and Planning Unit Delegates from Cambodia 4) Mr. Ol Ro Deputy Director, Administrative and Finance Department 5) Mr. Pich Vicheakunthy

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Deputy Director of Employment, Study and Research Department Delegates from Indonesia 6) Mr. Yulianus Tandi, SH, M.Si Head of NCSA Regional Office XI Menado 7) Ms. Julia Leli Kurniatri, SH, MH Head of Pension Division of NCSA Regional Office VII Palembang 8) Ms. Rury Citra Diani, SE Auditor of NCSA Inspectorate Delegate from Lao PDR 9) Mr. Soulivanh Ontavong Chief of Division, Division of Organization Development Ministry of Home Affairs Delegate from Malasysia 10)Ms. Idatul Farita Binti Mohamad Toha Principal Assistant Director, Public Service Department of Malaysia Delegate from Republic of the Union Myanmar 11)Mr. Wai Myint Civil Service Selection and Training Department Union Civil Service Board Delegates from the Philippines 12)Ms. Maria Luisa Salonga-Agamata Director IV, Public Assistance and Information Office Philippine Civil Service Commission 13)Ms. Dolores B. Bonifacio Director IV, Commission Secretariat and Liaison Office Philippine Civil Service Commission 14)Mr. Rodolfo B. Encajonado Regional Director for Region VI Philippine Civil Service Commission 15)Mr. Fernando M. Porio Regional Director for Cordillera Administrative Region Philippine Civil Service Commission 16)Ms. Grace R. Belgado-Saqueton Regional Director for Region XII 17)Mr. Fernando O. Mendoza Director III, Office for Strategy Management Philippine Civil Service Commission 18)Mr. Ariel V. Villanueva Director III, Office of the Commissioner Philippine Civil Service Commission Delegate from Singapore 19)Mr. John Lim Assistant Director Transformation Office

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Delegates from Thailand 20)Dr. Attaporn Rupngam Senior Professional Legal Officer Bureau of Legal Affairs 21)Dr. Maka Phoochinda Senior Professional Level Office of the Civil Service Commission Representative from Vietnam 22) Mr. Nguyen Vu Tu Vietnamese Ambassador to the Philippines ASEAN Secretariat 23) Ms. Alicia Bala Deputy Secretary General for ASEAN Socio-Cultural Community ASEAN Philippines 24) Mr. Alfonso A. Ver Executive Director Office of Personnel and Administrative Services 25) Mr. Julius Caesar A. Flores Director for ASCC Office of ASEAN Affairs 26) Mr. Edward C. Yulo Special Assistant Office of the Special Assistant, Office of the Undersecretary for Administration Plenary Speakers 27)Ms. Victoria F. Esber Director IV, Office for Strategy Management Philippine Civil Service Commission 28)Ms. Pura C. Sumangil Chairperson, Concerned Citizens of Abra For Good Government (CCAGG) 29)Mr. Rechie J. Tugawin Training Officer and Program Associate, Government Watch (G-Watch) 30)Mr. Francisco T. Duque III Chairman, Philippine Civil Service Commission 31)Mr. Robert S. Martinez Commissioner, Philippine Civil Service Commission Guests in the Plenary Session Mr. Rabindranath P. Quilala ARTA-RCS Program Manager, Civil Service Commission Mr. Gegi Irong Consultant, Multi-Sector Advisory Council for Civil Service Commission Ms. Encarnacion Esmino State Auditor, Commission on Audit Mr. Rolando Acosta Assistant Secretary for Administration and Human Resource Development, Department of the Interior and Local Government

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Atty. Hilario Favila Jr. Resident Ombudsman, Office of the Ombudsman Ms. Jennifer Ginete Programme Assistant, United Nations Development Programme Ms. Amita O. Legaspi Senior Reporter, GMA News Online

Conference Secretariat 1) Ms. Victoria F. Esber Overall Conference Manager 2) Mr. Fernando O. Mendoza Assistant Conference Manager 3) Mr. Nel Sherwin A. Carnetes Program Committee Chairman 4) Ms. Vilma C. Ferreras Program Committee Member 5) Mr. Medardo G. Dupale Chief Protocol Officer 6) Ms. Margreta L. Medina Registration and Reception Committee Chairperson 7) Ms. Lilibelle DC. Salvacion Registration and Reception Committee Member 8) Ms. Ma. Theresa C. Fernandez Learning Management, Documentation, and Communications Committee Chairperson 9) Mr. Francis Adrian Comendador Learning Management, Documentation, and Communications Committee Member 10)Ms. Ethel Montemayor Learning Management, Documentation, and Communications Committee Member 11)Ms. Giselle Guevarra Learning Management, Documentation, and Communications Committee Member 12)Mr. Jessie M. Panlilio Photographer 13)Mr. Krisjuper Andreo Punsalan - Photographer 14)Mr. Sam V. Manglicmot In-charge of Transportation and Security 15)Mr. Dulcisimo P. Tabirao Jr. Equipment and Supplies Officer Protocol Officers 16)For Brunei Ms. Claudine Veronica M. Babelonia 17)For Cambodia Ms. Maria Edelita G. Hernandez 18)For Indonesia Ms. Lolita E. Ceralvo 19)For Lao PDR Ms. Menilda C. Atanacio 20)For Malaysia Ms. Agustina F. Pealos 21)For Myanmar Ms. Sheryl D. Simeon 22)For Philippines Ms. Cristina P. Buenaventura 23)For Singapore Mr. Roel S. Espera 24)For Thailand Mr. Jeffrey S. Siy

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Program
ASEAN Conference on Promoting Social Accountability in Public Service Manila, Philippines Program of Activities November 13, 2012 (Tuesday) ARRIVAL OF DELEGATES November 14, 2012 (Wednesday) DAY 1 OF CONFERENCE Venue: Ballroom of New World Hotel Attire: Business attire Time 7.30 8.30 AM 8.30 9.00 AM Activity Registration Opening Ceremonies: Welcome Remarks Mr. Francisco T. Duque III, MD, MSc Chairman Philippine Civil Service Commission Introduction of Delegates Overview of Activities Photo Opportunities

9.00 9.30 AM

Master of Ceremonies and Moderator: Attorney Ariel G. Ronquillo Assistant Commissioner Philippine Civil Service Commission Session 1: The ARTA-Report Card Survey as a tool in participatory, accountable, and transparent governance Presenter: Ms. Victoria F. Esber Director IV, Office for Strategy Management Philippine Civil Service Commission

9.30 9.45 AM 9.45 11.30 AM

11.30 12.30 PM

Open Forum Coffee Break at Foyer / Lobby of Ballroom Session 2: Country Presentation on Citizens Participation in Governance and Social Accountability 9.45 10.15 AM Brunei Darussalam 10.15 10.45 AM Cambodia 10.45 11.15 AM Indonesia 11.15 11.30 NN Open Forum Lunch at M2M Restaurant

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12.30 1.00 PM

Session 3: Community of Practice on Citizens Participation in Governance and Social Accountability Presenter: Ms. Joy G. Aceron Director, G-Watch Programs Ateneo School of Government

1.00 2.45 PM

2.45 3.00 PM 3.00 3.30 PM

Open Forum Session 4: Country Presentation on Citizens Participation in Governance and Social Accountability 1.00 1.30 PM Laos 1.30 2.00 PM Malaysia 2.00 2.30 PM Myanmar 2.30 2.45 PM Open Forum Coffee Break at Foyer / Lobby of Ballroom Session 5: Community of Practice on Citizens Participation in Governance and Social Accountability Presenter: Ms. Pura C. Sumangil Chairperson Concerned Citizens of Abra for Good Government

4.15 4.45 PM

Open Forum Session 6: Country Presentation on Citizens Participation in Governance and Social Accountability 3.30 4.00 PM Singapore 4.00 4.30 PM Thailand 4.30 4.45 PM Open Forum

November 14, 2012 (Wednesday) FELLOWSHIP NIGHT Venue: Ballroom of New World Hotel Attire: National Dress 6.30 8.30 PM Entrance of delegates Welcome remarks Toast Dinner and cocktails Cultural presentation by UP Filipiniana Dance Group

Master of Ceremonies: Mr. Rabindranath P. Quilala Program Manager, Office for Strategy Management Philippine Civil Service Commission

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November 15, 2012 (Thursday) DAY 2 OF CONFERENCE Venue: AM: Angeles City, Pampanga PM: Ballroom of New World Hotel Attire: Business attire Time 7.30 12.00 NN Activity Site visit: Department of Trade and Industry Region 3 Angeles City, Pampanga Department of Foreign Affairs Consular Office Marquee Mall, Angeles City, Pampanga Lunch at Holiday Inn Hotel Travel from Holiday Inn Hotel to New World Hotel Coffee Break at Foyer / Lobby of Ballroom Session 6: Integration Session: Harnessing the Gains from the Conference Closing Ceremonies: Overview of upcoming ASEAN activities Exchange of Tokens Response from one of the delegates Closing Remarks Mr. Robert S. Martinez Commissioner Philippine Civil Service Commission

12.00 1.00 PM 1.00 3.00 PM 3.00 3.15 PM 3.15 4.00 PM 4.00 5.00 PM

November 16, 2012 (Friday) DEPARTURE OF DELEGATES

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Advisory ADVISORY for the ASEAN Conference in Promoting Social Accountability in Public Service November 14 and 15, 2012, Manila, Philippines ADMINISTRATIVE ARRANGEMENTS AND BRIEF INFORMATION 1) Organizer The Philippine Civil Service Commission is the organizer of the ASEAN Conference in Promoting Social Accountability in Public Service. Office for Strategy Management Philippine Civil Service Commission Constitution Hills, Batasang Pambansa Complex, Diliman, Quezon City Telephone Number: (632) 9320236 Fax Number: (632) 9317931 Email Address: accsm.nov@gmail.com 2) Date and venue The conference proper is on November 14-15, 2012. Delegates are advised to fiy-in on November 13, Tuesday and fly-out on November 16, Friday. The conference venue and accommodations are at: New World Hotel Esperanza Street corner Makati Avenue, Ayala Center, Makati City, Philippines + 632 8116888 www.manila.newworldhotels.com The Secretariat reserved a room for each delegate. Room assignments will be provided during check-in at the hotel. Check-in time starts at 12.00 NN on November 13, 2012. For international delegates, the Hotel requires Deposit for Incidentals worth $75.00 for items that might be consumed in excess of what is provided by the Organizer. The amount may be paid either in cash or by providing credit card details upon check-in. The same amount will be refunded upon check-out on November 16, 2012 after verification of the guests bill folio. 3) Registration Delegates are requested to submit their accomplished registration forms to the Secretariat via email.
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Delegates will receive their IDs, conference kits, which contain writing materials and the following documents on November 14: Program of activities Presentations and country papers Directory 4) Transportation Airfare is shouldered by the delegates organization. The Organizer will provide transfers from the airport to the hotel on November 13 and from the hotel to the airport on November 16. 5) Arrival at the airport For delegates with international flights and have relayed their flight schedule with the Organizer, the Department of Tourism (DOT) will carry placards indicating the names of the delegates and will welcome the delegates upon their arrival. The DOT staff will guide the delegates to the immigration, baggage and customs counters and lastly, at the lobby / information counter where they will be met by the CSC protocol officer. For delegates with international flights, but have not yet relayed their flight schedule to the Organizer, please proceed to the DOT information counter to be guided on the standard procedure for arriving passengers. Since there is no advice on the flight schedule, the delegates may contact the Organizer and wait for the vehicle or go directly to the Hotel. For delegates with local flights, the protocol officer assigned to the Philippine delegation will welcome the delegates accordingly. 6) Meals Meals to be provided are as follows: Nov. 13 Tuesday Breakfast AM Snacks Lunch PM Snacks Dinner Cocktails M2M Restaurant M2M Restaurant Nov. 14 Wednesday M2M Restaurant Foyer / Lobby of Ballroom M2M Restaurant Foyer / Lobby of Ballroom Ballroom Ballroom Nov. 15 Thursday M2M Restaurant Packed snacks Holiday Inn Hotel Foyer / Lobby of Ballroom Poolside Nov. 16 Friday M2M Restaurant

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*M2M Restaurant is within New World Hotel 7) Protocol Officers Each ASEAN member-state is assigned a protocol officer to guide the delegates and assist in their needs: Brunei Cambodia Indonesia Lao PDR Malaysia Myanmar Philippines Singapore Thailand 8) Places of interest New World Hotel is located in Makati City, the Financial Capital of the Philippines. The Hotel is within walking distance to the sprawling Ayala Malls, namely, Greenbelt and Glorietta. 9) For your concerns, please contact: Mr. Medardo G. Dupale or Ms. Marge L. Medina Office for Strategy Management Philippine Civil Service Commission Constitution Hills, Batasang Pambansa Complex, Diliman, Quezon City Telephone Number: (632) 9320236 Fax Number: (632) 9317931 Email Address: accsm.nov@gmail.com Ms. Claudine Babelonia Ms. Edel Hernandez Ms. Lolita Ceralvo Ms. Menilda Atanacio Ms. Augustina Pealosa Ms. Sheryl Simeon Ms. Cristina Buenaventura Mr. Roel Espera Mr. Jeffrey Siy

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Venue Layout
BACKDROP / STAGE
Brunei Cam Ind Lao Mal Myan Phils Sing Thai Viet ASEAN

Emcee

Podium
Projector Table

Projector Screen

Rapporteurs 26 ASEAN Philippines ASEAN Secretariat Thailand PO for Thailand 25 24 4 Cambodia 51 Singapore 23 PO for Singapore Myanmar 22 PO for Myanmar Malaysia PO for Malaysia 20 Plenary Speakers 19 18 17 16 Conference Officers 15CSC Chairman 13 14 12 Other Guests 10 PO for Phils 11 9 Lao PDR PO for Lao PDR 21 8 6 7 Indonesia PO for Indonesia PO for Cambodia 1 2 3 Brunei Protocol Officer for Brunei

Philippines

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