HP HP2-E24: Practice Exam QUESTION NO: 1 .

Which services should be quoted by default with each storge platform that does not include bundled sercices? (Select two.) A. 1-year HP Care Pack B. HP Proactive Service C. HP Installation and Startup Service D. 3-year HP Care pack Answer: C,D

QUESTION NO: 2 Which HP Care Pack do you advise for HP Scanjets if your customer has critical business needs? A. 4-hour Onsite Response, 247 B. Next Day Onsite C. Next Day Exchange D. 4-hour Onsite Response, 95 Answer: D

QUESTION NO: 3 Your customer owns HP ProCurve Network Management software. How long are maintenance releases available at no additional cost? A. for as long as the customer owns the product B. for one year, starting at the date of the purchase C. for a period of 90 days D. until the next version is released Answer: A

QUESTION NO: 4 Which lifetime warranty level is included when selling an HP ProCurve 2910aI-24G Switch? A. Next-Business-Day B. Onsite-Parts-Exchange "Pass Any Exam. Any Time." - www.itexamworld.com 2

HP HP2-E24: Practice Exam C. SupportPlus D. SupportPlus 24 Answer: A

QUESTION NO: 5 You offer either basic Installation or Installation & Start-up Care Pack services to your customers. Which operations constitute the distinction between the two offerings? (Select two) A. operation and 95softerware support verification B. coordination of network installation and start-upactivitises C. configuration download D. confirmation of software revisions and device cabling E. building the configurationfile Answer: B,D

QUESTION NO: 6 What prevents a 5-year HP Care Pack from usage as a post-warranty Care Pack？ A. The 5-year HP Care Packcan not be registered after the standard warranty period has expired. B. The maximum Care Pack lifetime is three years. C. Post-warranty service requires individual contracts. D. The main warranty is threeyears, consequently a 2-year Care Pack is required. Answer: A

QUESTION NO: 7 Which feature do HP Care Pack service offers provide? A. hardware and software maintenance B. hardware maintenance only C. software maintenance only D. parts-only coverage Answer: A

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HP HP2-E24: Practice Exam QUESTION NO: 8 Which area in covered if we sell improvement of timeliness of problem resolutions? A. increase IT quality B. improve agility C. mitigate risk D. manage costs Answer: D

QUESTION NO: 9 Which service provides the most complete range of deliverables? A. 6-hour Call-to-Repair B. 4-hour 247 C. Proactive 24 D. Next Business Day on-site Answer: C

QUESTION NO: 10 Travel Next Business Day response HP Care Pack service provides mobiles computer users with a support solution for HP Notebook products. Where can it be claimed? A. in listed countries across all regions B. in the country where the notebook was purchased C. in EMEA D. in the region where the notebook was purchased Answer: A

QUESTION NO: 11 Why is it more effective to purchase an HP Care Pack support service than to purchase extra printers in case of failure? (Select two.) A. It reduces uncontrolled internal cost for logistic, installation, follow-up. B. New printers imply new settings for the users. C. Internal batteries may discharge while on shelf. "Pass Any Exam. Any Time." - www.itexamworld.com 4

HP HP2-E24: Practice Exam D. A printer should be installed only by an HP certified service technician. E. HP printers cannot be moved once they are operational. Answer: A,D

QUESTION NO: 12 Which HP service is classified as reactive? A. Data Center Service B. Support Plus 24 C. Education Service D. Critical Service Answer: B

QUESTION NO: 13 Which value do HP services provide to the customers in addition to the warranty? A. increased product reliability B. advanced ormore timely response C. free phone access numbers D. 4-hour call-to-repair commitment Answer: B

QUESTION NO: 14 Which approximate fraction of all customer helpdesk calls relates to commercial printers? A. more than 75% B. up to 50% C. less than 10% D. between 10% and 20% Answer: D

QUESTION NO: 15

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HP HP2-E24: Practice Exam Your HP ProLiant customer is looking for a single solution for hardware and openrating system technical support services. Which HP Care Pack categories provide hardware and O/S techinal support services in one part number? (Select two.) A. Support Plus 24 B. Hardware Services 6-Hour Call to Repair On-site Service C. Installation & Start-up Services D. Support Plus E. Hardware Services On-site Service Answer: A,D

QUESTION NO: 16 .Responses to the qualifying questions indicate that a customer is a good candidate for a proactive service. However,the total solution price for this service is too high. What should you do? A. Choose a lower service level that better suits the customer's budget. B. Have a service sales specialistexplain the benefits and value. C. Request a larger discount. D. Remove the service. Answer: B

QUESTION NO: 17 Which customer IT requirements are primarily quality related? (Select two.) A. quick service deployment B. protection against security threats C. disaster protection D. service and business centric design E. reduction of planned downtime Answer: D,E

QUESTION NO: 18 Does HP offer installation services?

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HP HP2-E24: Practice Exam A. no, only factory express B. yes, only to new customers C. no, only install and startup D. yes, on-site and at the factory using factory express Answer: D

QUESTION NO: 19 Which statement is true regarding the HP Care Pack activation number? A. The activation number is always the same as the Purchase Order number. B. You can choose the activation number for the end customer at the moment you generate the registration email. C. The activation number is always the same as the Purchase Order number, which is the reference of the distributor. D. The activation number is always the same as the alternate Purchase Order number, which is the reference of the reseller. Answer: B

QUESTION NO: 20 In which (local currency based) increments are HP Care Pack Total Education and HP Care Pack Total Education One services available? A. Approx. $5000 and $500 B. Approx. $1500 and $150 C. Approx. $1000 and $100 D. Approx. $2000 and $200 Answer: C

QUESTION NO: 21 Which product includes a SAN interconnect guarantee? (Select two.) A. HP Virtualization services B. HP Proactive 24 service C. HP Proactive Essentials D. HP SAN Assessment service "Pass Any Exam. Any Time." - www.itexamworld.com 7

HP HP2-E24: Practice Exam E. HP Critical services Answer: B,E

QUESTION NO: 22 When would you recommend HP Care Pack Installation and Startup services for HP ProLiant Servers, to supplement the customer＇s in-house resources or shortfall in new technology expertise? A. when the customer has bought Factory Express integration B. when the customer requires 4-Hour On-site Service, 7-Day x 24-Hour Coverage for several years C. when the customer has no Green IT and power cost reduction plans D. when the customer is already working at capacity and suffering from resource issues Answer: A

QUESTION NO: 23 .Which service is the best fit for an SMB customer who wants to purchase an HP LTO-3 tape drive? A. HP Proactive 24 Service B. HP Critical Service C. standard warranty D. 135, 4-hour On-site Answer: C

QUESTION NO: 24 For which products can you offer HP Proactive 24 services to your customer?(Select four). A. networks B. business-critical servers C. ProLiant servers D. organizers E. storage systems F. printers

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HP HP2-E24: Practice Exam Answer: A,B,C,E

QUESTION NO: 25 .Your hospitality customers require information systems that are easy to deploy and manage. You offer preconfigured clustered ProLiant servers and SAN-attached redundant controller storage arrays combined with HP Support Plus 24 services. What is the primary objective? A. to control system operation B. to maximize systemuptimer C. to optimize system performance D. to ensure system security Answer: B

QUESTION NO: 26 Which types of unforeseen accidents does the HP Care Pack Accidental Damage Protection service cover? A. liquid spills, drops, collision, electrical surges, and damaged or broken LCD B. fire and theft C. drops and collisions only D. electrical surges and broken LCD screen only Answer: A

QUESTION NO: 27 DRAG DROP What is a reasonable sequence of objectives for a successful HP Care Pack Services sales talk?

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HP HP2-E24: Practice Exam

Answer:

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QUESTION NO: 28 .A customer purchased an on-site HP Care Pack and is experiencing with harfware .What happens when the customer places a call using the designated support number? A. Prior to any on-site assistance, HP may perform remote diagnostics to facilitate problem resolution. B. HP immediately sends an authorized representative on-site. C. The customer receives on-site service only after 48 hours of remote troubleshooting. D. Technical couriers are sent to pick up the hardware for repair. Answer: A

QUESTION NO: 29 Which HP Care Pack Services tool recommends the use of a dedicated server to build an end-to-end solution that enables HP to monitor his equipment remotely? "Pass Any Exam. Any Time." - www.itexamworld.com 10

HP HP2-E24: Practice Exam A. HP Insight Support Enterprise Edition B. HP Insight Remote Support Advanced C. HP Insight Support Commercial Edition D. HP Insight Remote Support Standard Answer: B

QUESTION NO: 30 What are HP Care Pack services? A. program services developed to provide warranty extensions only B. dedicated set of services covering non-HP hardware C. program developed by HP to provide personalized services to individual customers D. predefined portfolio of services for products and solutions that uplift standard warranties and provide additional support and levels of availability Answer: D

QUESTION NO: 31 A standard HP Care Pack is currently active for certain hardware. You purchased and registered a post warranty HP Care Pack today. What is the start date of the post warranty HP Care Pack? A. The post warranty pack starts on the registration date of the HP Care Pack. B. The post warranty pack starts on the purchase date of the HP Care Pack. C. You can choose the start date of the post warranty HP Care Pack. D. The post warranty pack starts when the standard HP Care Pack expires. Answer: D

QUESTION NO: 32 A customer who owns hundreds of servers is interested in building an end-to end solution that enables HP to monitor this equipment remotely. Which HP Care Pack Services tool should you recommend for this customer? A. HP Insight Remote Support Advanced B. HP Insight Support Commercial Edition C. HP Insight Remote Support Standard "Pass Any Exam. Any Time." - www.itexamworld.com 11

HP HP2-E24: Practice Exam D. HP Insight Support Enterprise Edition Answer: A

QUESTION NO: 33 For which products can you offer HP Mission Critcal services to your customer? (Select four). A. networks B. storage systems C. HPProLiant servers D. printers E. business-critcal servers F. workstations Answer: A,B,C,E

QUESTION NO: 34 Which customer IT requirements are primarily risk related? (Select two.) A. disaster protection B. reduction of planned downtime C. protection against security threats D. quick service deployment E. service and business centric design Answer: A,C

QUESTION NO: 35 Which type of service covers firmware update planning for StorageWorks solutions？ A. on-site services B. proactive services C. software support services D. any HP storage service Answer: C

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HP HP2-E24: Practice Exam QUESTION NO: 36 Which company competes head-on against HP in the low-end and mid-range market printer area with Care-Pack-like services? A. Xerox B. Dell C. IBM D. Lexmark Answer: D

QUESTION NO: 37 Which HP Care Pack do you advise for HP Scanjets if your customer has critical business needs? A. Next Day Exchange B. 4-hour Onsite Response, 247 C. 4-hour Onsite Response, 95 D. Next Day Onsite Answer: C

QUESTION NO: 38 Which types of HP Care Pack Services for Education are available? (Select two) A. value-based Care Pack Services B. technology-specific Care Pack Services C. promotional Care Pack Services D. uptimes-specific Care Pack Services E. customer-specific Care Pack Services Answer: B,E

QUESTION NO: 39 For what period, from date of purchase, are account credits for HP Care Total Education and HP Care Pack Total Education One valid? A. 1 month "Pass Any Exam. Any Time." - www.itexamworld.com 13

HP HP2-E24: Practice Exam B. 24 months C. 6 months D. 12 months Answer: D

QUESTION NO: 40 You offer either basic Installation or Installation & Start-up Care Pack services to your customers. Which operations constitute the distinction between the two offerings? (Select two.) A. building the configurationfile B. operation and 95 software support verification C. coordination of network installation and start-up activities D. confirmation of software revisions and device cabling E. configuration download Answer: A,E

QUESTION NO: 41 Which service levels of the HP support portfolio are classified as reactive services? (Select two.) A. Proactive 24 services B. Software support C. Education services D. Critical services E. SupportPlus 24 services Answer: B,E

QUESTION NO: 42 A potential customer has a multi-vendor SAN environment with HP, Brocade, IBM and EMC Fibre Channel switches. Which HP services provide a single support contact for the customer? A. HP Support Plus 24 services B. HP Proactive 24 services C. HP Proactive 24 services and HP critical services D. all HP storage services "Pass Any Exam. Any Time." - www.itexamworld.com 14

HP HP2-E24: Practice Exam Answer: C

QUESTION NO: 43 Which group typically involves the prospects for HP Care Services for Education? A. corporate, enterprise and mid-sized companies B. home consumers and home office customers C. HP partner's service personal D. small business companies Answer: A

QUESTION NO: 44 Which type of HP Care Pack can be obtained after the warranty has expired? A. Next Business Day on-site B. 6-hour Call-to-Repair C. 5-year Warranty Extension D. Post Warranty Care Pack Answer: D

QUESTION NO: 45 Which document provides a list of services available for a storage platform? A. HP Care Pack Services Quick Reference chart B. Service Data Sheet C. HP Product Bulletin D. Service Delivery Guide Answer: A

QUESTION NO: 46 .You are selling an HP ProLiant BladServe solution with VMware and an Enterprise Virtual Array to a customer. Which advantage do HP Care Pack servises provide in this offering?

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HP HP2-E24: Practice Exam A. HP Care Packs could be individually defined for enterprise solutions like Enterprise Virtual Arrays. B. HP Care Packs can be designed one to fiveyeaas for server, and one to three years for software in this envioronment. C. HP Care Packsprocide the same service level for each product in one solution by aefault. D. HP Care Packs are available that include the VMware software solution. Answer: D

QUESTION NO: 47 Which criteria typical target customers of HP Care Pack Services in the imaging and printing area? (Select three) A. Want to improve stability and availability. B. Look to reduceoutput(IT) costs. C. View HP as a trusted advisor. D. Have full printing control. E. Use lower-end printers of scanners. F. Use centrally managed printers across all locations. Answer: A,C,D

QUESTION NO: 48 Which extensive types are provided by HP Care Pack services?(Select two) A. uplift extensions B. warranty extensions C. lifetime extensions D. product lifecycle extensions E. service extensions Answer: B,E

QUESTION NO: 49 HP ProLiant storage servers are considered Jointware, meaning that both hardware and software are required and operate together. Which service provides the most appropriate support as it covers both components?

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HP HP2-E24: Practice Exam A. 4-hour, 247 service B. next business day service C. Support Plus service D. ProactiveEssentiala Answer: C

QUESTION NO: 50 Which warranty or service category includes storage software updates? A. software support services B. storage software product warranty C. softwareproduct update services D. hardware support services Answer: A

QUESTION NO: 51 Using the HP Care Pack Services Lookup & Ordering Tool,you could not find the right Care Pack for Data Protector licenses.How can you improve your search? A. Choose "Find an HP Care Packby:Product" on HP Care Pack Services Home Page. B. Involvean HP Services Sales. C. Check whether you selected the correct language in HP Care Pack Services Lookup & Ordering Tool. D. Choose "Flexible" HP Care Pack Serving throughSalesBUILDER for Windows. Answer: A

QUESTION NO: 52 Which benefits do HP Care Pack Services for Desktops and Notebooks provide? A. exchange services only B. off-site and exchange services C. on-site service only D. off-site and on-site services Answer: C

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HP HP2-E24: Practice Exam

QUESTION NO: 53 A customer intends to migrate to a new HP-UX operating environment and requests information about Business Critical Server Solution Services. Which Solution Services are offered? (Select two.) A. Operating Environment Installation andStarup B. Oracle Database Upgrade Service C. HP-UX 1 1iv3 Startup Service D. Patch Updates and Management E. HP-UX Jump Start Answer: A,C

QUESTION NO: 54 Which category of Procurve service portfolio is available only for HP direct sales? A. Care Pack services B. managed services C. tailored services D. Project-based services Answer: D

QUESTION NO: 55 A customer needs a highly resilient IT environment with infrequent, planned maintenance, and the ability to survive occasional downtime events in the six-to-eight hour range. Which service matches this requirement? A. Critical Service B. Support Plus 24 C. 6-hour call-to-repair D. Proactive 24 Answer: D

QUESTION NO: 56 DRAG DROP "Pass Any Exam. Any Time." - www.itexamworld.com 18

HP HP2-E24: Practice Exam Match the percentage to the corresponding printing objective.

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Answer:

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HP HP2-E24: Practice Exam QUESTION NO: 57 Which BladeSystem components and options are covered by the HP Care Pack services for c7000 enclosure? (Select two.） A. HP Virtual Connect8Gb 24-Port Fibre Channel Module for c-Class BladeSystem B. HPStorageWorks 3GB SAS BL Switch C. HPBLc 4X QDR IB Switch for HP BladeSystem c-Class D. c- Class enclosure devices including pass thru, Ethernet interconnect, and virtual connect modules E. SAN Switches for HPBladeSystem c-Class Answer: A,D

QUESTION NO: 58 Which rule about the coverage of HP Care Pack services for hardware are valid for ProLiant servers and associated storage devices? A. HP Care Pack services for hardware cover any internal HP branded hardware options qualified for the server. B. The HP Care Pack services for ProLiant servers and storage include support for storage hardware and software. C. The customer should expand the standard warranty of theirProLiant servers and the associated storage devices by component-specific Care Pack for hardware options. D. The standard warranty of the server is expanded by server-specific Care Pack services for the Care Pack validity period; the storage devices remain unaffected. Answer: B

QUESTION NO: 59 What are main components of the HP Care Pack Services? (Select three.) A. break-fix services B. assessment services C. software support services D. deployment services E. planning services F. hardware support services Answer: A,C,F

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HP HP2-E24: Practice Exam

QUESTION NO: 60 What is one difference between Support Plus and Support Plus 24 HP Care Pack services? A. software updates provided every month instead of every quarter B. software technical assistance extended from 95 to 247 C. hardware and/or software maintenance on the HP product D. 4-hour hardware extended from 135 to 247 Answer: D

QUESTION NO: 61 Which customer IT requirements are primarily agility related?(Select two) A. innovation B. reduction of operationalcoest C. minimization of business impacts caused by downtime D. adaption to rapid business changes E. reduction of planned downtime Answer: A,D

QUESTION NO: 62 Which service allows HP to complete hardware unit to meet the service level agreement? A. Software Support Service B. None, HP willnever replace a complete unit C. 6-Hour Call-to-Repair D. 4-Hour Same Day Answer: C

QUESTION NO: 63 When should you qualify the opportunity with value-based questions in a customer interview? A. as soon as you recognize the first area you might possibly be able to address

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HP HP2-E24: Practice Exam B. at the beginning of the interview to spot opportunities C. when you fully understand the customer's requirements D. when you need to craft a solution around your customer's specific business Answer: B

QUESTION NO: 64 .Which support features are included at no additional cost when buying an HP ProCurve switch? (Select three.) A. web based support B. installation and startup C. software updates D. onsite-parts-exchang E. software update notification F. annual healthcheak Answer: A,C,E

QUESTION NO: 65 What is the start data of a 3-year standard pack? A. It is based on the manufacturing date of the hardware plus the estimated shelf life. However, the service center always accepts the hardware invoice date of the end customer as the start date B. It is the date the end customer purchased the HP Care Pack C. It is the datedistributor(tier 1 partner) purchased the HP Care Pack D. You can choose the start date of a standard HP Care Pack Answer: B

QUESTION NO: 66 Which area is covered if we sell HP remote diagnostic tools to offer faster problem resolution as a customer benefit? A. improve agility B. increase IT quality C. manage costs "Pass Any Exam. Any Time." - www.itexamworld.com 22

HP HP2-E24: Practice Exam D. mitigate risk Answer: D

QUESTION NO: 67 Which services are offered only in the HP Care Pack Services, but not included in the standard warranty? (Select three.) A. pair or replacement of hardware parts with manufacturing defects B. escalation management C. committed response and repair times D. best-effort response for replacement of defective components E. software support F. parts and labor Answer: B,C,E

QUESTION NO: 68 Which HP services is classified as reactive? A. Data Center Service B. Assesment Service C. Software Support D. Mission Critical Partnership Answer: C

QUESTION NO: 69 For which kind of training may account credits for HP Care Pack Total Education and HP Care Pack Total Education One be redeemed by the customer? A. all of the above B. hands-on exercises on real-life equipment via HP Virtual Labs C. instructor-led online and dedicated on-site training D. remotely assisted instructional learning (RAIL) E. self-paced, Web-based training Answer: A

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HP HP2-E24: Practice Exam

QUESTION NO: 70 CAN a 5-year HP Care Pack be purchased to extend the warranty of a 3-year-old product? A. yes, but only if it concerns an on-site pack B. yes, but only if the pack is purchased 3 months before the warranty has expired C. no, never D. yes, always Answer: B

QUESTION NO: 71 Which challenges are potentiallPG customers facing? (Select three.) A. Configurations for printers are becoming uniform. B. Customers want to use a single vendor to support their entire environment. C. Mobile and remote work forces create a challenging maintenance problem. D. They are changing from analog to digital technologies. E. Fewer documents are printed using high-end multifunction printers. F. Many organizations have to support multiple printers. Answer: C,D,F

QUESTION NO: 72 While discussing the subject of Education Services, a customer explains that his organization already has a training plan in place. How should you respond? A. Do not waste any more time because this is not a target customer B. Research the external training vendor the customer is using, if any, to keep track of the competition. C. Present the HP offerings and explain how the customer could switch to a more established solution. D. Ask the customer for a copy of the plan. This will allow you to propose a way to gain maximum effectiveness. Answer: D

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HP HP2-E24: Practice Exam QUESTION NO: 73 Which type of customer is the best prospect for purchasing strorage services? A. one who wants support on only some products in the environment B. one who has no direct IT cost reduction goals C. one who buys a SAN and has an extensive, skilled IT team D. one who buys a SAN and lacks the necessary ongoing support resources Answer: D

QUESTION NO: 74 Which HP service do you advise for critical business needs if your customer uses low-end Laserjets? A. 4-hour Onsite Response, 247 B. 4-hour Onsite Response, 95 C. Next Day Exchange D. Next Day Onsite Answer: D

QUESTION NO: 75 Which HP ProCurve service type packages Care Pack service and contracts? A. Tailored services B. Project based services C. Care Pack services D. Proactive 24 services Answer: A

QUESTION NO: 76 HP ProLiant Storage Service are considered jointware, meaning that both hardware and software are required and operate together. A customer wants a repair time commitment on this jointware product. What should you suggest? A. HP 6-Hour Call-to-Repair Service B. combination service such as HP Support Plus "Pass Any Exam. Any Time." - www.itexamworld.com 25

HP HP2-E24: Practice Exam C. HP 6-Hour Call-to-Repair and 247 Software Technical Support D. HP 6-Hour Call-to-Repair and 95 Software Technical Support Answer: C

QUESTION NO: 77 You are selling a new server and storage infrastructure to a customer. When do you raise HP Care Pack Services in the sales cycle? A. Offer services after the customer has gained experience with the cost of downtime. B. Position services after the selling the hardware. C. Explain services after the initial sale as an attach option. D. Introduce services at an early stage of the sales cycle. Answer: D

QUESTION NO: 78 Responses to the qualifying questions indicate that a customer wants to achieve 100% data availability of the IT environment. What should you? A. Explain that hardware redundancy covers the customer＇s availability needs. B. Involve the service sales specialist. C. Propose a full cluster configuration. D. Propose the Proactive 24 Service. Answer: D

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