Quick Start Guide

Contents
1. What is iCafe Manager? .................................................................................................................................................. 4 1.1. Server ...................................................................................................................................................................... 4 1.2. Client Terminal ........................................................................................................................................................ 4 2. Downloading, Registering & Activating Cafe Code ......................................................................................................... 5 2.1. Downloading iCafe Manager:.................................................................................................................................. 5 2.2. Registering the Cyber Cafe:..................................................................................................................................... 6 2.3. Obtaining and Activating the Cafe Code: ................................................................................................................ 6 3. Installing & Activating Server .......................................................................................................................................... 7 3.1. Installing the server:................................................................................................................................................ 7 4. Running iCafe Manager Server for the First Time........................................................................................................... 8 4.1. Welcome Screen ..................................................................................................................................................... 8 4.2. Activating iCafe Manager Server: ........................................................................................................................... 8 4.3. Creating a Rate Plan: ............................................................................................................................................... 9 4.4. Finishing the Startup Wizard: ................................................................................................................................ 10 4.5. Logging in to Server............................................................................................................................................... 10 5. Installing iCafe Manager Client on a Terminal .............................................................................................................. 11 5.1. Checking Client-Server Connectivity: .................................................................................................................... 11 6. Home Screen ................................................................................................................................................................. 12 6.1. Home Screen Layout: ............................................................................................................................................ 12 6.2. Terminal States & Icons ........................................................................................................................................ 14 6.3. Remote Management ........................................................................................................................................... 15 6.4. Remote Viewer ..................................................................................................................................................... 15 7. Logging in a (Walk-in) User ........................................................................................................................................... 16 8. Adding a Registered User .............................................................................................................................................. 17 9. Closing a User Session & Creating an Invoice ............................................................................................................... 19 9.1. Credit Feature ....................................................................................................................................................... 19 10. Creating a Membership Package .............................................................................................................................. 20 11. Tickets ....................................................................................................................................................................... 21 11.1. Generate & Print Ticket .................................................................................................................................... 21 11.2. Sell & Assign Ticket............................................................................................................................................ 21 11.3. Customer uses Ticket ........................................................................................................................................ 21 11.4. Search & Assign Ticket ...................................................................................................................................... 22 11.5. View Reports ..................................................................................................................................................... 22 12. Print Manager ........................................................................................................................................................... 23 12.1. Adding a Printer to iCafe Manager ................................................................................................................... 23 12.2. Configuring a Service for a Printer .................................................................................................................... 24 13. Website Tracking & Blocking..................................................................................................................................... 25 13.1. Website Blocking............................................................................................................................................... 25 13.2. Website Tracking............................................................................................................................................... 25 14. Bandwidth Monitor ................................................................................................................................................... 27 15. Inventory Management ............................................................................................................................................ 28 15.1. Adding a Product ............................................................................................................................................... 28 15.2. Viewing Products and Services ......................................................................................................................... 29 15.3. Selling a Product/Service .................................................................................................................................. 29 16. Speed Enhancer ........................................................................................................................................................ 30 16.1. Power Saver: ..................................................................................................................................................... 30 17. Reports ...................................................................................................................................................................... 31 17.1. Daily Register Report ........................................................................................................................................ 32 18. Settings...................................................................................................................................................................... 33 18.1. General .............................................................................................................................................................. 33

18.2. Client Configuration .......................................................................................................................................... 33 18.3. Auto Close Session ............................................................................................................................................ 33 18.4. Backup and Restore .......................................................................................................................................... 33 18.5. Employees ......................................................................................................................................................... 33 18.6. Rate Plan Configuration .................................................................................................................................... 33 19. More Features........................................................................................................................................................... 34 19.1. Notice Board ..................................................................................................................................................... 34 19.2. Lock Server ........................................................................................................................................................ 34 19.3. Switch Employee ............................................................................................................................................... 34 20. More Information ..................................................................................................................................................... 35

3 Easy Steps to Get Started

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1. What is iCafe Manager?

iCafe Manager is an Easy-to-use Complete Cyber Cafe Management software that is free of cost! iCafe Manager is used in 20,000 Cyber Cafes in over 350 Cities across the world. Rich set of features help you in managing your Internet Cafe with ease and efficiency, freeing you from monitoring and administrative tasks. Enables your Cafe to comply with the new rules for Cyber Cafes under the IT Act 2011. Recommended by State Police Departments across India. User Registration feature in iCafe Manager prevents misuse of your Cafe and helps in contributing to national security and overcoming terrorist threats.

iCafe Manager is a Client-Server application and is made up of two parts the Server and the Client Terminals.

1.1. Server
The iCafe Manager application is managed from the server, and all its features and functions are available on the server screen. It is possible to perform all tasks such as viewing the Status of the Client Terminals; viewing and managing Rate Plans, Customer Information, Products, and Services; editing the Application Settings; viewing various Reports; and obtaining Help on all features.

1.2. Client Terminal

The iCafe Manager client is the computer Terminal at which the user logs in to surf the internet. All client terminals connect to the iCafe Manager server and are monitored and controlled from there. The clients lockdown screen prevents unauthorized users from logging in to the terminal, thus providing security for your Cafe.

Desktop The iCafe Manager Client screen is called the iCafe Manager Desktop. In addition to the regular desktop, it has Google Search, News, Movies, Cricket scores, links to popular and useful websites, and exciting offers for your cafe users. It also provides shortcuts to frequently used applications on the computer such as various messenger services, internet browsers, My Computer, My Documents and My Network Places. It prevents users from changing the terminals settings or deleting shortcuts. These features reduce your maintenance and troubleshooting efforts. o Deep Freeze Faronics Deep Freeze is an application that freezes your computer settings so that any changes made to it will not be permanent. This protects the computer from many problems such as viruses and incorrect driver configurations. If such a problem occurs, simply rebooting the system immediately restores it to the state it was in when last frozen. Note: During auto updates, iCafe Manager prompts the cafe administrator to thaw the terminal if it is in a frozen state in order to continue with the update.

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2. Downloading, Registering & Activating Cafe Code

2.1. Downloading iCafe Manager:
iCafe Manager is provided free, with no hidden costs Go to http://www.iCafeManager.com, click Downloads>Download Server to download the setup file for the iCafe Manager server to the desired location on the computer. Click Download Client to download the setup file for only the iCafe Manager client. OR Click Client with Deep Freeze to download the setup file for the iCafe Manager client with Deep Freeze.

Screenshot 2.1-1 Download iCafe Manager

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2.2. Registering the Cyber Cafe:

1) You need to Register and Activate your copy of iCafe Manager. This enables us to track genuine Cyber Cafe Owners

and provide free support and upgrade

2) On http://www.iCafeManager.com, click Register. 3) In the cafe registration form that appears, provide all the necessary information about your Cyber Cafe, and then

click Submit.
4) Please select the correct Country and City. This helps us ensure that we are complying with the laws applicable in

your region
5) Please enter a valid email ID. Your Cafe Code will be sent to this email ID. The Cafe Code is required for successful

installation. We use this email ID to communicate important updates to you.

Screenshot 2.2-1 Cafe Registration on iCafeManager.com

2.3. Obtaining and Activating the Cafe Code:

1) After Registration, the Cafe Code will be sent to you by email. 2) Click on the activation link in the email to activate the Cafe Code. 3) Keep this Cafe Code handy as it is required for successful installation.

With this step you have Activated your Caf Code. During installation you have to Activate your iCafe Manager Sever and Client installation using this Caf Code Page 6 of 35

3. Installing & Activating Server

3.1. Installing the server:
1) Extract and run the iCafe Manager server setup file you downloaded. 2) Follow the simple steps in the installation wizard, clicking next on each screen. 3) When installation is complete, click Finish.

Screenshot 3.1-1 iCafe Manager Server Installation

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4. Running iCafe Manager Server for the First Time

Start iCafe Manager Server by clicking on the iCafe Manager Desktop shortcut. You can also start iCafe Manager Server by clicking Start All Programs iCafe Manager iCafe Manager Server

Screenshot 4.1-1 iCafe Manager Desktop Shortcut

Before you can start using iCafe Manager you have to activate the Server and create a Rate Plan.

4.1. Welcome Screen

The first Screen of the Startup Wizard is the Welcome Screen. It provides a summary of steps to be performed to start using iCafe Manager Server

4.2. Activating iCafe Manager Server:

In step 2 of the Startup Wizard for server activation that appears after installation, provide the activated Cafe Code and then click Verify. The Cafe Owners Name and Address is shown on the screen. Click Next, if these are correct.

If you dont have a Cafe Code:

Click the Click Here to Register button, provide all the necessary information about your Cyber cafe, and then click Finish.

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Screenshot 4.2-1 Cafe Activation

Screenshot 4.2-2 Cafe Registration

4.3. Creating a Rate Plan:

Rate Plan: A Rate Plan is a fixed amount that your Cafe charges for a specific duration of internet browsing. For example, Rs. 10 for 30 minutes of internet browsing. Rate Plans can be defined for multiple browsing durations. In step 3 of the Startup Wizard for server activation that appears after installation, select the duration of the browsing session, enter the price to be charged for that duration, and then click Add. After this Click Next. Note: To change the rate plan later, access it from the Rate Plan tab on the server screen. Page 9 of 35

Screenshot 4.3-1 Create Rate Plan

4.4. Finishing the Startup Wizard:

Step 4 of the Startup Wizard requests you to install iCafe Manager Client on your Cafes Terminals. Please see Installing iCafe Manager client on a terminal, It also shows the location of the Help button on the Server Screen. Click Next.

4.5. Logging in to Server

Please enter the default Employee Name: admin and default password - password on this screen to login to the server. You must change this password as soon as you login. 1) Click on Settings. 2) Select Employees from the list. 3) Select Admin and click the Edit button to change the default password.

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5. Installing iCafe Manager Client on a Terminal

1) On the computer terminal, extract and run the iCafe Manager client setup file that you downloaded. 2) In the Wizard that starts installing the iCafe Manager client on the terminal, keep providing the necessary

information and clicking Next. When the client is successfully installed, click Finish.
3) In the confirmation box that appears, click OK to Restart the computer and complete the installation. 4) In the activation window that appears when the computer restarts, provide the Cafe Code and click Verify to

activate the client on the terminal. Upon cafe verification, click Activate. Note: Repeat these steps on all the terminals that will act as an iCafe Manager client.

5.1. Checking Client-Server Connectivity:

In the upper-right corner of the client login screen, check the connection status of the terminal with the server.

Login for Users / Walk-in

Login for Members & Registered Users

Client-Server Connectivity

Screenshot 5.1-1 iCafe Manager Client Lockdown Screen

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6. Home Screen
6.1. Home Screen Layout:
You can perform all tasks of managing your Cafe from the Home Screen. The servers Home screen is made up of the following sections: Top Menu Bar

Screenshot 6.1-1 iCafe Manager Server Home Screen

Right Click for Remote Management

Left Quick Access Menu Bottom Updates Pane Switch Employee Centre Pane for Terminals

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Top Menu Bar: The menu bar appears at the top of every screen of the server and provides links to screens for different tasks and features of iCafe Manager. Left Quick Access Menu: The Quick Access Menu appears on the left of every screen and is contextual; it changes according to the Feature you click on the Top Menu. It provides links to the most frequently used tasks and features of iCafe Manager. These features are also available on other screens of the server. Centre - Pane for Terminals: The central area of the screen displays all the Terminals in your Cafe network that have the iCafe Manager client installed, and allows you to manage them. This section can be displayed in two ways by selecting either the Icon View or the Table View in its upper-right corner. Icon View: The terminal name and the customer name is displayed for each terminal. A different icon is used to show different states of the terminals. These icons are explained in the following section. A summary section at the bottom of the terminals pane displays additional information like the number of total, connected, disconnected, busy, and idle client terminals in the cafe. Bottom - Updates Pane: The updates pane at the bottom of the Home screen has the following three tabs:
Terminal Information This section does not appear if the terminals pane is displayed in table view and the

Quick Help section is collapsed. It provides details about all the active terminals, including the terminal name; the name and type of the user; the amount charged separately for internet usage and other products/services purchased; the total amount payable by the user; the sessions login time, duration, and time remaining; and the amount of data downloaded at the terminal during the session.
Closed Sessions This section is updated whenever a customer logs out from a terminal and the session is

closed. It provides details about all the closed sessions, including the name and type of the user; the terminal name; the sessions login and logout time as well as duration; and the amount charged for the session. It also provides a link to the invoice for the internet usage. Event Log This section displays a record of events that occur on the terminals, including a description of the event and the date and time when it took place.

Screenshot 6.1-2 Home Screen Updates Pane

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6.2. Terminal States & Icons

The different states of the terminals are represented by different icons depending on the type of User accessing the Terminal and the state of the Terminal. User Type User Description Any customer who visits the cafe even once and whose name is stored in the cafes local database is considered a user even if the person provides no other information. A user who provides additional information like address & phone number and has a Login ID and Password for logging in at your Cyber Cafe. A Registered User can directly use a Terminal with the Login ID and Password and does not have to be verified on the Server machine every time. A Registered User who buys your Cafes Membership Package is a Member Icon

Registered User

Member

The Icons shown below are a combination of the type of User accessing the Terminal and the state of the Terminal. Terminal State Idle Description When the terminal is connected but no one has logged in Icon

Switched Off

When the terminal is not connected to the server

Busy

When someone is logged in at the terminal

Awaiting Re-login

When the terminal is awaiting re-login

Session Finished

When a user or registered user has logged out of a session and has still not paid the amount due

Abnormal Off

When a customer is logged in at the terminal and it disconnects from the server

Restarted After Abnormal Off

When the terminal restarts after an abnormal OFF state

The colour of the user on the icon will change to Green for Registered User and Blue for Member Page 14 of 35

6.3. Remote Management

Using iCafe Manager you can control all the client terminals from a single system, i.e. the server. Each terminal is displayed either as an icon or as a row of a table on the servers Home screen. Upon selecting the necessary terminal, you can perform different tasks such as user re-login, closing an invoice, adding a sale, user logoff, changing security settings, and terminal shutdown.

This feature of iCafe Manager makes it easy for the cafe owner or server administrator to manage a number of client terminals from one location without having to be present at each terminal when needed.

6.4. Remote Viewer

Manage all Caf Terminals sitting at the Server. Remote Viewer feature enables Caf Owner to remotely manage all Terminals Changing Window settings, Installing Software, and all other administration tasks on all Terminals can be done sitting at the Server iCafe Manager allows Remote Viewing of any Terminal that is not busy, not being used by a customer. This is done to protect the Customers privacy

Step by Step Guide to use Remote Viewer 1) For performing administrative tasks on a Terminal Right click the Terminals icon on the Server Home screen

Screenshot 6.44-1 Terminal icon on Home Screen

Login as Administrator Remote Session is started and the Terminal Desktop is seen on the Server screen The physical Terminal Desktop is locked so that nobody else can use it Perform required administrative tasks like changing settings, stopping services Logoff from remote session - Terminal is disconnected and it shows Windows Login Screen To start Caf Client login Select Remote View again and login as Restricted User Close the Remote View Window

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2) For performing other tasks that do not need Administrative Rights

Right click the Terminals icon on the Server Home screen Login as Restricted User Remote Session is started and the Terminal Desktop is seen on the Server screen The physical Terminal Desktop is locked so that nobody else can use it Perform required tasks Close the Remote View Window no need to Logoff from session Enter password in the dialog shown, to unlock remote terminal and start iCafeManager Client

Error Conditions Remote Sessions may not start due to the following error conditions: 1. 2. 3. 4. 5. 6. 7. 8. Windows XP SP2 is required. Not support on Windows 7 Home Edition. Terminal & Server should be in same Workgroup. Network connection is lost when Remote View window is open. Password is not set or left blank. Incorrect password. Attempting to Login remotely with a User account, who has never logged in interactively on that Terminal. Attempting to login with different Restricted user account when Restricted User or Administrator has already logged in. 9. Attempting to login in with Administrator account, when another Administrator has already logged in and sessions is active a delay of 30 seconds is observed. The Server software should be installed on only one computer in your Cafe. This is the control station which only the Cafe Owner or Administrator can use.

7. Logging in a (Walk-in) User

1) Click the Add User button on the Left Quick Access Menu or Right Click a free Terminal and Select Add User / 2) 3) 4) 5) 6) 7)

Walk-in On the Add User Form, type the users name in the Name box. To assign a client terminal to the user, select a terminal in the Select Terminal box. You can enter the Session Time to limit the amount of time the User can access this terminal All other details on this form are optional You cannot enter Login ID and Membership Package for a User Click Start Session.

Session: The time duration for which a User uses a Terminal is referred to as a session. A session starts when a User is assigned a Terminal and Logs in to the Terminal A session ends when a User Logs out or the Session Time is over A session is closed when you create an Invoice for the user and collect money. Transferring a Session: If a User wants to change the Terminal, you can use the "Transfer Session" feature to assign a different Terminal. Right click on the User's Terminal and select "Transfer Session". His Session Time will continue on the newly assigned Terminal Renewing a Session: If a User wants to use the terminal for more time, you can increase the Session Time. Right Click on the Terminal icon & select Renew Session Time and enter additional time. Page 16 of 35

8. Adding a Registered User

8) In the left panel of the iCafe Manager servers Home screen, click Add User. 9) In the Add User dialog box that appears, provide the details of the user.

Note: The Name and Login ID fields are mandatory and cannot be left blank.
10) 11) 12) 13) 14) 15)

To assign a client terminal to the user, select a terminal in the Select Terminal box. Optionally, you can add pictures of the user and the photo ID from a disk/drive or by using a webcam. Optionally, you can fill in other details for the user Click Finish. The Users Login ID will appear in the Login ID box on the Client Login Screen (Lockdown) The User must set his password and security question before starting his browsing session

Creating Registered Users and Members help you manage user accounts for frequent customers in your Cafe. Once a user is registered, you can quickly search the user in your database and assign a Terminal. This saves your time.

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Screenshot 8.1-1 Add User, Add Registered User and Add Member

You can allow Users (Walk-in) and Registered Users to directly Log in to Terminals. These options can be set in the Client Configuration section of Settings tab

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9. Closing a User Session & Creating an Invoice

1) On the Home screen of the iCafe Manager server, right-click the terminal whose user session is to be closed and

then click Close Session 2) The Close Session dialog box appears with information about the User, Invoice No., Terminal, Date, and the Total (Rs.) that the customer has to pay. 3) In the dialog box, add any products or services purchased by the client besides internet usage. 4) Click Pay.

9.1. Credit Feature

You can offer Credit facility for regular Customers in your Cafe. To use this feature, please enter the credit amount in the Credit box on the Close Session screen. The credit balance can be seen in the Previous Balance box. The total Credit Balance for a User is also available in the User List on the Users screen. You can clear the Credit Balance, after collecting the amount from the customer from the Credit Report

Screenshot 9.1-1 Close Session

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10.Creating a Membership Package

A Membership Package offers users a discount, i.e. a longer duration of Internet browsing at less cost. For example, while a regular user pays Rs. 10 for 30 minutes of internet browsing, a member can browse the internet for 10 hours through advance payment of only $/Rs. 100. Such a plan is valid only for a fixed number of days, and the available internet hours should be used up within this duration. By purchasing a Membership Package at your cafe, a registered user becomes a member of the cafe. Frequent users can benefit from Membership Packages.
1) On the menu bar of iCafe Managers server screen, click Rate Plan. 2) In the left panel of the Rate Plan screen that appears, click Add New Membership Package. 3) In the Add Membership Package panel that appears, provide details of the rate plan.

Note: In the dialog box, the fields marked with an asterisk (*) are mandatory and cannot be left blank. 4) Click Add.

Screenshot 10.1-1 Add Membership Package

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11.Tickets
Prevent losses, simplify accounting and eliminate user account creation. Tickets feature enables Caf Owner to Print & Sell Tickets with different Internet surfing minutes and expiry dates Caf Owner can hand over Tickets to Caf Administrators, and collect cash equivalent to the Tickets from Administrators. This will prevent losses and simplify accounting Every Ticket has a unique Ticket Number, an optional Password, Internet Surfing time, Expiry Date, and Price

Step by Step guide to use Tickets

11.1. Generate & Print Ticket

1) Login as an Administrator and Click Tickets icon on the Home screen (as indicated in 1). 2) Click Generate Tickets on left-hand side menu, enter the details, and click Save & Print button to print the ticket (as

indicated in 2). 3) Sample ticket is generated showing all the details.

Screenshot 11.1-1 Generate & Print Ticket

11.2. Sell & Assign Ticket

1) After tickets are printed, Caf Owner or Administrator sells a ticket to a user, and collects cash from the user. 2) To sell a Ticket to a new Customer - click Assign Ticket on left-hand side menu, provide required details in Assign

Ticket dialog box, and click Assign button. 3) To sell a Ticket to a Registered User, on Users tab right click the user in User list, click on Assign Ticket.

11.3. Customer uses Ticket

1) To access a Caf Terminal, User enters the Ticket number and password (if present on ticket) on the Client Terminal

in the Registered Users section. 2) When User logs off, the time for which the Terminal was used is deducted from the Ticket.

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11.4. Search & Assign Ticket

1) To search a specific ticket, click Search Ticket on left-hand side menu, provide required details, and click Search

Ticket. 2) The Ticket can then be sold to a Customer.

11.5. View Reports

1) Caf owner can get status of total number of Tickets printed by viewing the Ticket Detail Report from the left-hand

side menu. 2) Ticket Summary report on the left-hand side menu to view a ticket summary.

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12.Print Manager
You can use the Print Manager feature to monitor all printers in your cafe and collect money from users for their printouts. The Print Manager feature of ICafe Manager enables you to track printouts automatically and save money. Printing charges can be automatically added to the user's Invoice, which ensures that no print charges are missed out. Using this feature, you can track multiple printers in your cafe and configure different rates for different types of printers.

12.1. Adding a Printer to iCafe Manager

1) On the menu bar of iCafe Managers server screen, click Print Manager. 2) In the left panel of the print jobs screen that appears, click Print Manager Settings. 3) In the Print Manager Settings panel that appears, select the printer to be added to iCafe Manager and then select

Enable print manager on this printer. 4) Click Save.

Screenshot 12.1-1 Add Printer

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12.2. Configuring a Service for a Printer

1) On the menu bar of iCafe Managers server screen, click Print Manager. 2) In the left panel of the print jobs screen that appears, click Print Manager Settings. 3) In the Print Manager Settings panel that appears, choose a printer on which the print manager is already enabled,

or choose a printer and then select Enable print manager on this printer. 4) Select Automatically add Print charges to users invoice. 5) In the Select a Service box, select the service to be automatically added to the users invoice when the printer is used. Note: If no service appears in the Select a Service box, select Add New Service and then define a new service.
6) Click Save.

Screenshot 12.2-1 Configure Printer Service

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13.Website Tracking & Blocking

13.1. Website Blocking
Some websites have adult or objectionable content or are banned under government rules. Using Website Blocking you can prevent users from surfing these unwanted websites in your cafe. This feature lets you block a complete website and avoid potential legal problems. It also helps maintain a clean environment in your cafe, in which all types of users are comfortable surfing. On the top menu of the servers Home screen, click Track & Block Websites. On the Block Websites screen that appears, select Enable Website Blocking. In the Site box, type the URL of the website to be blocked, and then click Add. To block more websites, repeat step 3. To unblock a website, select it in the Blocked Websites grid and then click Remove, or click Remove All to unblock all the websites. 6) Click Save to enable this on all terminals. Note: This will not block websites from the server.
1) 2) 3) 4) 5)

13.2. Website Tracking

Website Tracking allows you keep a record of all the websites visited by users in your cafe. This is required under some government rules. Please check the privacy laws applicable in your country before using this feature. 1) On the top menu of the servers Home screen, click Block Websites. 2) On the Block Websites screen that appears, select Enable Website Tracking. 3) To track the full URL, for example www.tracked.com/dir/page.html, select Complete Website Address. OR 4) To track only the server part of the address, for example www.tracked.com, select Only Website. 5) Select a folder to store the websites visited by users. 6) Enter the number of days for which you want to store the records. 7) Click Save to enable this on all terminals. Note: This will not track websites visited from the server.

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Screenshot 13.2-1 Website Tracking & Blocking

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14.Bandwidth Monitor
iCafe Manager lets you monitor the bandwidth used by every terminal in your cafe. It tracks the amount of data being downloaded by the user at each terminal and displays this information on the server. You can set download limits for terminals, after which the percentage of download limit utilized on the terminals is highlighted on the server using different colours. You can even set an alert to inform the users whenever their download reaches 90% of the download limit.

Screenshot 14.1-1 Configure Bandwidth Monitor

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15.Inventory Management
iCafe Manager also acts as an inventory management system for your cafe. It maintains an inventory of products such as CDs, pen drives, other computer peripherals, snacks, etc. that your cafe sells besides providing internet services. It also allows you to define additional services that your cafe offers such as printing, scanning, and CD writing. Every purchase of a product or service is accounted in the system against an invoice. The purchase cost, quantity, and selling price is maintained for each product. Product: Products are items other than internet surfing time that you sell at your cafe. For example, CDs, computer peripherals, coffee, soft drinks, and snacks. Service: Services are facilities other than internet surfing that you sell at your cafe. For example, printing, CD writing, and scanning. Warning Level: If a warning level is set for the in-stock quantity of a product, an alert is raised whenever this level is reached. Detailed Inventory Reports: Reports are also generated that help in making better purchase decisions and enhancing profitability.

15.1. Adding a Product

1) On the menu bar of iCafe Managers server screen, click Products & Services. 2) In the left panel of the products and services screen that appears, click Add New Product. 3) In the Add Product dialog box that appears, provide details of the product.

Note: In the dialog box, the fields marked with an asterisk (*) are mandatory and cannot be left blank. 4) The total cost (Quantity x Cost) is automatically calculated and displayed in the Total Cost (Rs.) field. 5) Click Finish.

Screenshot 15.1-1 Add Product

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15.2. Viewing Products and Services

On the menu bar of iCafe Managers server screen, click Products & Services to see all the Product & Services that have been added

Screenshot 15.2-1 All Products and Services

15.3. Selling a Product/Service

On the Home screen of the iCafe Manager server, do the following: 1) To sell a Product/Service along with internet usage, in the Terminals Pane right-click the terminal to whose user you want to sell the product/service. OR To sell a product/service alone, in the left panel of the screen, click Add a Sale. 1) In the Add a Sale dialog box that appears, provide details of the sale. Note: In the dialog box, the fields marked with an asterisk (*) are mandatory and cannot be left blank. The total amount to be paid by the user is automatically calculated and displayed in the Total (Rs.) field. 2) Click Add to Invoice.

Screenshot 15.3-1 Sell a Product or Service

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16.Speed Enhancer
iCafe Manager enhances the performance of your Cafe Terminals and secures terminals from misuse by Users. With the Speed Enhancer feature you can control 25 settings to on Client Terminals to boost performance. These settings enable you to: Reduce Start-up & Shutdown times, Block access to Disk drives & USB connections, Block access to system settings & configurations, Prevent downloading of files, Prevent changes to Internet Browser and Network settings. This ensures that you get the best system performance, always. To use this feature Right Click a Terminal and Select iCafe Speed Enhancer Each Button on this screen has two links Enable (or Disable) and Help. Click on Enable to enable a feature. The link changes to Disable Click on Disable to disable a feature. The link changes to Enable

16.1. Power Saver:

Reduce Power consumption with the Power Save Feature. With a single click you can ensure that your terminals consume the least power when not in use. You can set the time limit for entering the Power Save mode.

Screenshot 16.1-1 Speed Enhancer

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17.Reports
A variety of reports can be generated on iCafe Manager to quickly view and understand useful information about your cafes operations. This helps you in planning and maximizing your business. The reports are categorized as follows:

Financial reports to view daily collections, purchases, and other cash transactions of your cafe User reports to view user details, sessions details, historical user data, and other information that is mandatory in some countries as per government laws Product and service reports that help in making better purchase decisions and enhancing profitability Cafe management reports that provide details about the usage of cafe terminals, including the server Printer reports that track the usage of each printer in your cafe Internet usage reports that provide details of bandwidth usage and websites blocked in your cafe These reports can be generated for specific dates or durations, specific users & specific products.

Screenshot 17.1 Reports

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17.1. Daily Register Report

For example, the Daily Register Report provides details of all the users who visited your cafe on the date that you specify. To generate a Daily Register Report:
1) On the iCafe Managers server screen, click Reports.

OR If you are already on the reports screen, in the left panel of the screen click Daily Register Report. 2) In the Date box of the Daily Register Report screen that appears, select the date for which you want to view the daily register report. 3) Click Show.

Screenshot 17.1-1 Daily Register Report

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18. Settings
The Settings feature provides different options to customize iCafe Manager in your Cafe Click on Settings on the Top Menu Bar to view and change these settings

18.1. General
To close all applications opened by a User after the user logs out, enable the "Close Application on User logout" option in the General section.

18.2. Client Configuration

To allow Registered Users to directly Log in to Terminals, select the option "Enable Registered User & Member Login". To allow Walk-in Users to directly Log in to Terminals in your cafe, select the option "Enable Login without Registration & Password". Either one of these options must be selected for Log in from Client terminals.

18.3. Auto Close Session

User session management in iCafe Manager can be automated using the Auto Close option, avoiding the need for manually closing every user session. When this feature is enabled, the invoice for the session is also automatically generated as soon as the user logs out.

18.4. Backup and Restore

Your cafe data can be protected in iCafe Manager by taking manual or scheduled automatic backups of the database and user photos. You can also enable backups to be taken every time the server is closed. All the data can easily be recovered using the Restore feature. Click on the Backup or Scheduled Backups button on the Left Quick Access Menu to access these features Please enter the file name and location for storing the backup on the Backup Screen. Please provide the time for Backup on the Scheduled Backup Screen

Screenshot 18.4-1 Manual Backup

18.5. Employees
iCafe Manager avoids unauthorized access of the application by providing unique logins to every employee working in a cafe. Unlimited number of logins can be created for employees. Permissions for the application can be individually granted to each Employee. Unauthorized use of the client or server application can be avoided by setting the appropriate permission for each employee. Click on Add Employee to create an account for an Employee and assign permissions to this account

18.6. Rate Plan Configuration

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Pulse based Membership If pulse based membership is enabled in iCafe Managers application settings, minutes are deducted from the users Membership Package at fixed intervals. This interval of a fixed number of minutes is the pulse defined for all the Membership Packages of the cafe. For example, if the pulse time specified in the settings is 5 minutes, then 5 minutes is 1 pulse, and for each pulse (i.e. every 5 minutes) a deduction takes place from the users membership package.

19.More Features
19.1. Notice Board
The Notice Board is an informational page that provides information such as the iCafe Managers new features and product releases. On the day when new information is to be conveyed, the notice board becomes the default screen on the server. The Notice Board colour changes to orange for the next five days. After that, the Notice Board tab returns to its normal state.

Screenshot 19.1-1 Notice Board

19.2. Lock Server

The Lock Server feature locks the iCafe Manager server and disables all its features and buttons. In the locked state, it is not possible to perform any tasks on the server expect selecting a terminal to view its information. This prevents unauthorized use while you are away from the server. To lock the server, click Lock Server on the Top Menu Bar of the server screen. This changes the Lock Server button to Unlock Sever. To unlock the server, click Unlock Server and provide a valid Employee Name and Password to login.

Screenshot 19.2-1 Lock/Unlock Server

19.3. Switch Employee

You can login with a different employee account, without restarting iCafe Manager using the Switch Employee feature. The Switch Employee box is available on the Left Quick Access Menu of all screens. Select your account from the dropdown box and provide your password.

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20.More Information

You can get additional information on iCafe Manager on our website www.iCafeManager.com/support FAQ
Frequently asked questions on Installation and Usage.

Download Quick Start Guide

A quick guide to the terminology and features of iCafe manager. A step by step guide, with screenshots, for using iCafe Manager.

Download Manual
Complete Document from Installation to Backups. All features and processes explained in detail with appropriate screenshots and notes.

Knowledge Base
A collection of Knowledge Articles which provides solution to common issues faced in cafes.

Training Videos
Learn iCafe Manager with free training videos. Each video explains all the steps for every feature available in iCafe Manager.

Product Slide Show

Browse through the Screenshots and concise explanation of the features of iCafe Manager.

Useful Downloads
.Net Framework Team Viewer Hotfix for Pint Page Count problem in Word 2007 Hotfix for Pint Page Count problem in Word 2003 MS Office 2003 SP 1 MS Office 2003 SP 2

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