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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
0. Executive Summary
“Communities of practice are formed by people who engage in a process of collective learning in a
shared domain of human endeavor: a tribe learning to survive, a band of artists seeking new forms of
expression, a group of engineers working on similar problems, a clique of pupils defining their identity
in the school, a network of surgeons exploring novel techniques, a gathering of first-time managers
helping each other cope.”1
Some implications:
There is significant time pressure on many ECN members;
There are a range of professional and institutional cultures, priorities and
communication styles coming to bear on their ability to participate;
There are institutional cultures with different approaches to and support for use of
technology (for instance, one institution blocks use of certain Web 2.0 tools on campus;
another doesn’t allow use of Flash);
There is a sense that the work accomplished must somehow not be lost after the end of
the ECN’s funded tenure in this role.
So, although this is a small group of professionals, it cannot be assumed that they have access to the
same resources, have the same work priorities and pressures, or have similar jobs.
However, despite their differences, it is clear that the ECN has worked from the beginning as a
community of practice, engaging in a process of collective learning about their tasks as university
employees whose remit is to promote employability for the benefit of students in higher education
and their potential employers. Given the affordances Web 2.0 can offer to a distributed community
1
http://www.ewenger.com/theory/
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
like this, the SHEEN Sharing project could have much to offer in their continued work, learning and
professional development.
During the initial meetings, however, it also became clear that learning new skills in utilising Web 2.0
technologies would be helpful in their roles supporting teachers and students with employability
issues, an impression supported strongly by the SHEEN Sharing Review. As noted in the recent
report of an independent Committee of Inquiry into the impact on higher education of students’
widespread use of Web 2.0 technologies (entitled ‘Higher Education in a Web 2.0 World’ 2):
“*...+ the dispositions developed through engagement with Web 2.0 technologies – to communicate,
participate, network, share etc – overlap with what are viewed both as significant 21st century
learning skills and 21st century employability skills.”
ECN members use bookmarking as the primary method of saving resources they have found, which
points to social bookmarking as a possible way forward for SHEEN Sharing. They tend to rely on Web
searching to find resources again, and email to share resources with colleagues. However, a
considerable number of ECN members have low confidence in their own efficiency and effectiveness
with finding, sharing, disseminating and re-discovering resources; un-surprising given their desire for
the SHEEN Sharing project to help with this.
To date, ECN members have some experience in their personal lives with social networking tools,
but not much enthusiasm for them, and less experience with the main resource sharing and
dissemination tools required for SHEEN Sharing. However, they strongly support the major aims of
the project: sharing opinions, practice tips and ideas around resources with ECN colleagues and
other stakeholders, and improving their own efficiency and effectiveness in sharing resources.
2
See: Hughes, A. (2009) Higher Education in a Web 2.0 World: Report of an independent Committee of Inquiry
into the impact on higher education of students’ widespread use of Web 2.0 technologies. JISC. Available:
http://www.jisc.ac.uk/publications/documents/heweb2.aspx
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
1. Introduction
The SHEEN Sharing Project aims to support the Employability Co-ordinators’ Network as a
community of practice, with a particular focus on utilizing online tools to communicate about, share
and recommend resources of relevance to their employability work. The project will also support
discovery and dissemination of relevant employability resources for stakeholders outwith the ECN,
e.g. academics, staff developers, student support departments, funding bodies, national services,
etc. Outputs and findings will benefit the wider education community, and the FE and HE funding
bodies across the UK, by contributing to sector knowledge and understanding of resource sharing
and community support using current Web technologies.
In preparing for the major work of the project, Workpackage 4: Trials of Web 2.0 Tools3, the project
consultant gathered ECN requirements and ascertained co-ordinators’ level of awareness and
experience with Web 2.0 tools in their work. This exercise, Workpackage 3: Requirements
Gathering, was carried out in the first three months of the project from January to March 2009, in
parallel with Workpackage 2: Web 2.0 Review; both fed into each other during this period. This
document represents the results of the requirements gathering workpackage; see also the
document SHEEN Sharing Review.
2. Methods
2.1 Development Group Kick-off Meeting
Shortly after the project started in January 2009, project consultant Sarah Currier and project
manager Cherie Woolmer facilitated a kick-off meeting for the SHEEN Sharing Development Group
at Strathclyde University’s Centre for Academic Practice and Learning Enhancement. The
Development Group is composed of ECN members who have made a commitment to supporting the
SHEEN Sharing project.
This meeting began the requirements gathering and benchmarking process, intended to establish
specific ECN needs and wishes in relation to resource sharing and dissemination, and where co-
ordinators were in terms of their understanding, confidence in and use of Web 2.0 tools and
applications.
The meeting made clear that the ECN is very diverse, and that there was likely to be a mixture of
interest and resistance shown regarding being asked to take part in new ways of working. One
outcome was the decision to hold a series of introductory meetings in geographically suitable
locations, and to carry out a survey of the ECN.
3
See SHEEN Sharing Project Plan: http://www.scribd.com/doc/15722654/SHEEN-Sharing-Project-Plan-v1p0
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
ordinators) to attend. A relaxed, informal group discussion atmosphere was promoted at each
meeting, with lunch, questions and discussion ongoing throughout the presentation, live
demonstrations of exemplar Web 2.0 tools, and informal notes taken.
As with the kick-off meeting, there was a mixture of enthusiasm and concern about the SHEEN
Sharing remit. People generally started off interested, and began showing their anxiety about three
quarters of the way into the introductory presentation, usually with comments such as “But how do
you find the time?” and “There isn’t enough time in the world!” and “I already have too much
information coming at me via email”. There were also concerns expressed about the boundary
between personal and professional communications and identity. At this point, the project
consultant, and, when she was present, the project manager, addressed specific concerns about
time and effort required versus the intended benefits of this way of working.
To some extent, there was a feeling that the ECN wanted the SHEEN funding to just create a
repository for them and do all the cataloguing and information management. The reasons for
choosing not to go down this route were revisited4, including the awareness amongst the ECN that
multiple employability sites already exist and that they were not keen to develop another static
website. Each meeting ended on a high about the possibilities of learning new skills and trying new
tools. This usually happened more readily when Cherie Woolmer, the project manager, was present.
As a peer, a member of the ECN herself, and someone just ahead of the rest on the Web 2.0 learning
curve, she was able to communicate her enthusiasm, the ease of learning the tools with a bit of
effort, and the positive benefits she could see from using them for her work.
These meetings finished with ECN members being encouraged to set up a newsfeed reader on the
web or in their email account, and to subscribe to the project blog feed as the basic minimum
commitment to learning something new and Web 2.0. A blog posting5 was created and tagged
HowTo to assist with this.
4
Namely, the amount of resource required to fund, set up and staff a formal repository, coupled with the
potential for Web 2.0 tools to support integration with existing repositories and websites, and to encourage
the development of the ECN as a community of practice sharing with and learning from each other.
5
See: http://sheensharing.wordpress.com/2009/02/10/tips-tricks-getting-updates-easily-using-feeds/
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
4. Benchmarking which Web 2.0 tools ECN members were already familiar with;
5. Understanding the relative importance to the ECN of the project’s aims.
Analysis of survey outcomes in Section 3: Benchmarking the ECN re Resource Sharing and Web 2.0;
Results recorded in Appendix 8; Survey form in Appendix 9.
Notes recorded in Appendix 6: HEA Requirements: Eddie Gulc and Alastair Robertson.
Notes recorded in Appendix 7: Work-Related Learning in the Voluntary Sector: Meeting with Fiona
Boyle (Employability Co-ordinator, Queen Margaret College).
Once it became clear that the ECN was already over-burdened with email requests to respond to,
the survey was created as an online form using Googledocs, but printed out and brought to all of the
ECN introductory meetings. Participants were asked to fill out the forms during the meeting, and
encouraged to raise any issues occurring to them out of the survey questions. This served to further
discussion within the meetings about the ECN’s comfort levels with, and experience of resource
sharing, communications and use of Web-based technologies within and outwith their employability
network. It also meant that 15 forms were completed, with a further two forms being completed via
email after the meetings, one by a meeting participant who had to leave early, and one by someone
who was unable to attend any of the SHEEN Sharing meetings to date.
A total of 17 surveys were returned. It is not clear at the time of writing exactly how many people
were potential respondents as the composition of the ECN has been in flux over the initial period of
6
This meeting eventually took place in York on 9 June 2009; see project blog for report.
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
the project, however, there appear to be approximately 20-21 ECN members working either as
employability co-ordinators or in equivalent roles in Scottish HEIs at any given time. The return rate
for the survey is therefore approximately 85%.
A small number of HEIs in Scotland do not choose to employ a specific Employability Co-ordinator
post, therefore the use of the term “Employability Co-ordinators” in the form was slightly mis-
leading for some respondents in some questions, however, this was easily ameliorated during survey
analysis; where it is an issue it is noted below.
The survey form and tables giving full details of responses to questions are given in the Appendices.
3.1.1 Gender
Female: 13 (76%)
Male: 4 (24%)
Some employability co-ordinators have a good deal of careers service experience; some have HE
policy and planning experience; some are academics; at least one has a library background prior to
staff development work; and some are experienced in educational and staff development in HE. A
variety of approaches to their work were evident, and there were two participants who were not
labelled “employability co-ordinators”; their institutions had chosen to embed the employability
agenda in different ways.
While it is beyond the scope of this project to investigate the effects of these differences too deeply,
it is clear that the ECN as a community of practice contains some distinct differences within a small
group. Discussion one-on-one with co-ordinators, and at the introductory meetings, has indicated
that these differences express themselves in different priorities and drivers; different working
cultures and practices; and different pressures brought bear on ECN members from within their own
departments and institutions.
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
The survey also broke down part-time work into four sub-categories, the results of which are
recorded in Appendix 8: Survey Results.
Full-time: 10 (59%)
Part-time: 7 (41%)
3.2 How does the ECN communicate and share resources currently?
This section of the survey aimed to elicit an overview of the ECN’s current frequency of
communication, and how they currently discover, store, share and re-discover resources. As the
SHEEN Sharing Review made clear, understanding personal and group resource management
strategies is invaluable to deciding what new tools fit the group in question, and have the potential
to augment their work, thus increasing likelihood of take-up.
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
Overall, the majority of respondents communicated once a month or less with each other. The
following figures show how many respondents communicated via each method once a month or
less:
Telephone = 89%
This section of the survey indicates that currently most members of the ECN do not communicate
with each other particularly frequently, certainly not as a daily or weekly task. When they do, the
most popular method is one-to-one emails, followed by phoning one-on-one, and emailing between
small groups of co-ordinators. The least popular is the ECN JISCmail list, which is could cause
concern for a project wanting to encourage use of Web tools across the entire community.
However, when this is analysed in light of discussion at the introductory meetings, a fairly strong
requirement emerges for being able to tailor communications to specific individuals, and to keep
them within a “safe”, non-public communications space. Meeting participants mentioned on several
occasions the fact that, as a group, they had requested membership of the JISCmail list to be limited
to only those directly involved in employability work and one or two other trusted colleagues, and
that the archives be private.
Moreover, participants in the introductory meetings did not indicate a lack of willingness to
communicate with each other; many of them have found that serious time constraints don't allow
them to make contact as often as they might like. They are also aware of a constant flow of emails
through the JISCmail list making their own information management difficult, and thus don’t wish to
add to the onslaught for others. In addition, they appeared to be a fairly cohesive group, who knew
each other well and got along when together physically at meetings, and mentioned often that
opportunities for face-to-face meetings had been invaluable throughout their time in post. One
participant noted that they would like to find some kind of tool that would replicate the
spontaneous, supportive conversations that are often had in the lunch queue at conferences.
Other sections of the survey and meeting outcomes indicate a strong desire for communications
about resources and practice.
3.2.2 Finding and sharing resources within and outwith the ECN
Unsurprisingly, when looking for resources of use to their employability work, all the respondents
search the Web using Google (or other search engines; this question was not broken down further),
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
and trawl and/or search known websites such as the HEA Employability Tools page and university
departmental sites. One participant commented that "trawl" is an apt word as it can be difficult to
find resources on some websites.
Only two respondents use social bookmarking to date, however, the fact that a clear majority use
their own browser bookmarks suggests that they may be willing to experiment with the usefulness
of a Web-based bookmarking service that also allows them to share resources they have found with
colleagues with no, or minimal, extra effort. The added bonus of having them always available
whatever computer you are on was commented on favourably a number of times during the
introductory meetings. Given that social bookmarking may therefore prove an easy route into Web
2.0 for most participants, and given that they are easily useable via feeds as a way of disseminating
resources and comments on them via a number of routes, this is a clear indication of one way
forward for the tools trials part of the project.
A small number of respondents (four) save resources for future use by emailing them to themselves;
only one emails to the JISCmail list for this purpose. Emailing resources in to social bookmarking,
social networking and blogging services is now offered by many Web 2.0 applications, so it may be
worth giving training on this where requested.
About 71% search their own email archives when trying to find resources again, suggesting that they
pick up good resources by being notified of them by others, either personally or via email lists they
belong to. A smaller number (35% and 24% respectively) directly ask their colleagues individually or
using the JISCmail list or other community tools, when they want to know where to find a resource
they have previously seen.
It is also worth noting that two respondents stated that they print resources out to save them,
suggesting a minority for whom print is still the reliable (and in one case specifically, “readable”)
medium.
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
(a) using their time well when looking for resources (efficiency), and
(b) searching for and finding appropriate resources (effectiveness).
Ratings were on a scale of 1-5 (“not very confident” to “extremely confident”). The results of this
part of the survey are illustrated below in Tables 1 and 2.
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
In both cases, none of the respondents felt “extremely confident” (rating 5), with only about a
quarter of respondents rating themselves 4 on the scale. Respondents were slightly more confident
about their effectiveness in finding resources over their efficiency. This matched impressions gained
in discussions with the ECN: a wide spread of ability and confidence levels, with concerns over how
well they are able to use their time. This result supports focussing on solutions geared toward time-
saving in resource discovery.
3.3.2 Confidence in disseminating resources efficiently and effectively to the rest of the ECN
Respondents were asked to rate their confidence regarding:
(a) using their time well when disseminating for resources within the ECN (efficiency), and
(b) whether their ECN colleagues are gaining access to resources they’ve told them about
(effectiveness).
Ratings were on a scale of 1-5 (“not very confident” to “extremely confident”). The results of this
part of the survey are illustrated below in Tables 3 and 4.
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
Levels of confidence in disseminating resources to colleagues were lower than confidence in their
ability to find resources themselves. Only a couple of respondents (12%) felt confident enough to
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
rate themselves 4 or 5 on each question. Their confidence was lowest (out of all four confidence
questions) around whether their ECN colleagues were able to gain access to resources they
disseminated.
These results are not surprising, given that they support the key aims of the project, which came
about due to self-reported ECN requirements for sharing resources within their community.
Ratings were on a scale of 1-5 (“not very confident” to “extremely confident”). The results of this
part of the survey are illustrated below in Table 5.
Table 5: Respondents’ confidence in finding resources a year from now (Survey Question 22)
Only three respondents (18%) felt confident enough to rate themselves 4 or 5, with about half rating
themselves 1 or 2. This result supports the project requirement to find sustainable solutions and a
good exit strategy, as well as a requirement to ensure project participants increase their skills and
confidence in utilising tools that allow future re-discovery of resources. Such skills include
appropriate tagging of resources when first identified, and searching skills for finding them later.
Ratings were on a scale of 1-5 (“not very confident” to “extremely confident”). The results of this
part of the survey are illustrated below in Table 6.
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
Table 6: Respondents’ confidence in finding resources a year from now (Survey Question 23)
Only one respondent (6%) gave themselves a 4; none gave themselves a 5; and 12 (71%) gave
themselves a 3. While there were fewer participants rating themselves at the lowest two confidence
ratings, it is clear from this response that there is room for improvement in most respondents’
minds. This supports the requirement for ensuring that dissemination routes appropriately targeted
to stakeholder groups are found and implemented by the project.
(a) seeing their ECN colleagues’ opinions about the quality of resources;
(b) seeing opinions about resources from colleagues outwith the ECN;
(c) knowing how their ECN colleagues had used resources in their work;
(d) improving their own efficiency and effectiveness with using resources.
Tables 7 to 10 below illustrate the results from these questions. Ratings were on a scale of 1-5 (“not
important” to “very important”).
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
Table 8: Importance of seeing other (non-ECN) colleagues’ opinions about quality of resources
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
Table 9: Importance of knowing how colleagues have used resources in their work
Table 10: Importance of improving participants’ own efficiency and effectiveness with resources
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
All results gave strong support for the project’s aims. Knowing how colleagues had used resources in
their own work was top rated as a priority, with 12 respondents (71%) giving this a 4 or 5 rating, with
nearly half (47%) saying it was “very important”. However, the other three questions all resulted in
ten participants (59%) giving a 4 or 5 rating, with only very few giving less than a 3 for any question.
Participants were also asked to say which tool types they had used in their employability work,
which in other work, and which outwith work. This was intended primarily to prompt them to think
about and remember tools and applications that they may have used in contexts that may not have
seemed relevant to them initially. This breakdown has not been analysed for this report, although
the resulting figures in Appendix 8: Survey Results (Table E) may be of wider interest.
Similarly, formal repositories have not to date had a particularly Web 2.0 reputation, although, like
VLEs, most now include functionality that interacts with or provides Web 2.0 features like social
tagging, newsfeeds, social bookmarking and networking capabilities, etc. However, educational
repositories are still not widely used: four respondents (24%) recorded experience with them.
Web-based e-portfolios are more “Web 2.0” in the sense that they support “read/write” or user
content creation, and arguably are more closely related to project participants’ employability work
than VLEs or repositories, although they are less ubiquitous in higher education to date. Seven
respondents (41%) recorded experience with them.
Four of the most well-known Web 2.0 application types scored reasonably well with respondents,
with around half to two-thirds having had some experience with them. These were:
7
See PowerPoint slides: http://www.scribd.com/doc/11999781/SHEEN-Web20-Intro-Workshop-290109 and
handout on Web 2.0 tool types: http://www.scribd.com/doc/11999782/SHEEN-Web20-Intro-Presentation-
Handout-290109
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
However, discussion in the introductory meetings, and notes added to the surveys, caution against
being too optimistic about the skills and experience suggested by these figures. Many participants
are familiar with these in a “read” way, not in a “write” way, i.e., they are familiar with looking at
resources on these types of sites, not with using the sites to share their own materials. In addition, a
number of participants in the introductory meetings indicated that, although they had briefly used
social networking sites, they weren’t enamoured of them, and often found them annoying or time
wasting.
Three other widely used Web 2.0 tool types, which are of particular interest to this project, were not
used by many participants:
Newsfeeds = 5 (29%)
o Newsfeeds are the lynchpin of Web 2.0, enabling time saving in keeping up-to-date
with activities and resources on virtually every other possible tool type.
Social bookmarking sites (e.g. Delicious) = 3 (18%)
o Social bookmarking is a key component for communities of practice sharing
resources over the Web, and indeed to individuals finding, saving and
recommending relevant resources.
Group web spaces (e.g. Ning, Google Groups) = 6 (35%)
o Group web spaces offer the kind of private discussion and activity space requested
by ECN members since the ECN JISCmail list started.
This indicates a clear training and support need that should be addressed early in the project.
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
Appendices
Appendix 1: SHEEN Sharing Development Group Kick-off Meeting: Notes
Friday 29th January 2009, 10.30am University of Strathclyde
Present: Cherie Woolmer (University of Strathclyde), Fiona Boyle (Queen Margaret University),
Karen McCluskey (University of Glasgow), Lesley Black (Glasgow School of Art), Sarah Currier (Sarah
Currier Consultancy), Laura Hodsdon (HEAcademy), Katie Urquhart (HEAcademy)
Apologies: Maureen McIntyre (Edinburgh College of Art), Pam Andrew (St Andrews University),
Karen Sleith (University of Dundee), Graham Nicholson (University of Dundee)
SC invited those in attendance to discuss the web tools they are currently familiar with and already
use. The main applications that members were familiar with include:
Discussion
o E-mail discussion lists
o Web forums
Instant messaging tools
o Skype
o MSN/Windows Messenger
Web browser bookmarks (but no use noted of social bookmarking)
VLEs
o Blackboard
o WebCT
Social networking tools
o Facebook (noted mainly for personal relationships; use for emailing, status-
checking)
o QMunity (QMU internal Facebook-like tool)
o LinkedIn
ePortfolio Tools
o PebblePad
o Mahara
Web content creation tools
o Blogs (not sure whether they just read, read and comment, or post themselves)
o Wikis
Virtual worlds
o Second Life (limited experience)
SC then gave a presentation on the benefits of Web 2.0 technology in collating and sharing
information, and supporting communities of practice. The presentation explained that Web 2.0
applications can help users be more effective in their work by providing an efficient way of
collaborating on, disseminating, discussing, recommending and sharing resources. See the SHEEN
project blog (under Project Documents).
SC then invited the group to think about what kinds of functionality and access would be required of
the new resource. It was agreed that a list of themes (e.g. PDP, e-portfolios etc) should be explored
by the wider network of coordinators. Areas which could be included into the resource included a
section on policy and another section for news, updates, presentations, discussion forum etc. It was
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
felt that any categories used should reflect and arise from what practitioners were doing and were
not restrictive.
It was decided that a more in-depth discussion needed to be had around levels of security and, in
particular, what access should be given to who for retrieving/viewing the information held. This will
be taken forward through the pilots with the broader ECN.
Actions:
SC to contact HEA (KU to find out best contact) to discuss HEA policy surrounding blog and
ownership of information.
A survey to be conducted, supported by SC in small groups, to ascertain what web resources
people currently use and which will form the content of the new shared resource.
SC to start a blog to raise awareness and disseminate information about the project. The
blog will also be an initial sandbox for project participants. See :
http://sheensharing.wordpress.com
SC to distribute an email step-by-step guide to feeds and readers.
SC and CW to think about the best way to collect and collate information from groups.
Small groups to be formed to trial different Web 2.0 resources.
Appendix 2: SHEEN Sharing Introductory Meeting with ECN Edinburgh Group: Notes
Edinburgh University, hosted by Gavin McCabe, 10 March 2009.
Attended by: Gavin McCabe (Edinburgh University), Maureen McIntyre (Edinburgh College of Art),
David Surtees (Edinburgh Napier University), Ruth Donnelly (Edinburgh University (had to leave
early)), Martha Caddell (Open University), Fiona Boyle (Queen Margaret University).
Apologies received from Jessica Henderson (Heriot Watt University: Jessica attended the West of
Scotland Group Meeting on 27 March 2009), Jenny Westwood (Edinburgh Napier University: off ill).
Usual meeting format: Sarah introduced herself, the project, Web 2.0. Informal discussion arising
from this presentation.
Observations:
o Key requirements:
o Sharing together
o Not losing experience, knowledge, access to resources over time (including when
passing stuff to next person taking over job)
o Learning from each other
o Need to share intimately; need safe, developmental space.
o Discussion of other networks people are involved in where they are more likely to
share/discuss, and perhaps less likely to use the wider ECN community for discussion as a
result, e.g.:
o OU Scotland’s co-ordinator (Martha Caddell) has counterparts in OU GB with a good
network and knowledge sharing; access to OU OpenLearn repository as well;
o Edinburgh College of Art co-ordinator (and possibly one or two others in Scotland)
have local people to share with, with employability responsibilities;
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© Higher Education Academy 2009
SHEEN Sharing Benchmarking and Requirements Report. Final Public Draft (17 June 2009)
By Sarah Currier, SHEEN Sharing Project Consultant
o First meeting without Cherie present: her role as a peer adviser is missed- feel meetings
where she has been present to give her perspective and share her learning experiences to
date have been slightly better received.
o Some people really, really feel they have not time at all to engage.
o Usual arc: initial interest; resistance due to overwhelm (regardless of warnings at start);
need to meet specific challenges with good answers, reassurance re making lives easier,
easing workload, helping with requirements, etc.; some enthusiasm at the end.
Appendix 3: SHEEN Sharing Introductory Meeting with ECN Central Group: Notes
Dundee University, hosted by Karen Sleith, 11 March 2009.
Attended by: Karen Sleith (University of Dundee), Cherie Woolmer (University of Strathclyde), Pam
Andrew (St Andrews University), Graham Nicholson (Dundee University – had to leave early), Jon
Culley (Stirling University), Gopalakrishnan Premalatha (University of Abertay)
Usual meeting format: Sarah introduced herself, the project, Web 2.0. Informal discussion arising
from this presentation.
Observations:
Graham noted that he is involved in a Web 2.0 project with AGCAS Scotland. He noted that
wikis are being used through Graduate Prospects and these are being shared with students
through an on-line, accredited module at Dundee.
There was discussion about perceptions amongst students of different Web 2.0 applications,
noting idea of "low rent" neighbourhood mentality of certain Web 2.0 apps.
Pam expressed interest in spaces that could support collaborative writing with the need for
these to have capacity to restrict access if required to defined user groups. Sarah mentioned
the potential of Google Groups and that there is interest in trialling these with the
volunteering project.
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Cherie wondered if there might be interest in using these Google Groups to support
forthcoming Action Learning Sets. Might not be appropriate but we could discuss at the
meeting on 6 April.
General feedback on the project blog was that it needs to be presented more clearly as it
develops. Sarah shared the CETIS site as an example that could be explored further.
Strong interest from Pam in using the feeds function to input to existing careers service wikis
at St. Andrews.
Prema noted that she wants to be involved as she is interested in knowledge management issues.
Her working days are Monday, Tuesday and Wednesday.
Appendix 4: SHEEN Sharing Introductory Meeting with ECN Northern Group: Notes
Aberdeen University, hosted by Joy Perkins, 23 March 2009.
Attended by: Joy Perkins, Aberdeen University; James Dunphy, Robert Gordon University; Apologies
received from David McCall, UHI Millennium Institute who was unable to attend at the last minute
(David will be attending the Trials Planning Meeting).
Usual meeting format: Sarah introduces herself, the project, Web 2.0. Informal discussion arising
from this presentation ensures.
Observations:
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other institutions like this (Edinburgh Napier?). The key message from James was “Don’t
limit the project to named co-ordinators!”
In terms of layered approach to access to tools and resources and dissemination: be
exclusive only where needed: most important thing is to be open, open, open as possible- let
teachers, students engage, external stakeholders too. Perhaps let them join specific interest
groups, contact their own resource providers.
Joy talked about the funded project she is leading on PDP for International Taught Post-
Grads; there will be a consultant in post before the end of April. This person will be involved
in resource development to the beginning of the academic year. There will be some active
trialling of resources. Very topical to partners: SHEEN Sharing should get involved ASAP
(initial teleconf set up for 7 April 2009 between Sarah and Joy).
o Had not fully grasped that some HEIs do not employ people termed “Employability Co-
ordinators” so some of the question in the survey form and in other communications are
incorrect and possibly mis-aimed.
o Two geographical meetings now without Cherie present: her role as a peer adviser is missed-
feel meetings where she has been present to give her perspective and share her learning
experiences to date have been slightly better received. However, this meeting was good-
both people had a good grasp of the technologies we were talking about.
o A lot of good and different perspectives from James re embedding employability by direct
work with and support of academics.
o Also good stuff from Joy re geographical isolation (don’t always have meetings in central
belt! Dundee is good compromise!) and also interest from her project perspective.
Appendix 5: SHEEN Sharing Introductory Meeting with ECN West of Scotland Group:
Notes
Strathclyde University, hosted by Cherie Woolmer, 27 March 2009.
Attended by: Cherie Woolmer (University of Strathclyde), Fiona Milne (University of the West of
Scotland), Sabine McKinnon (Glasgow Caledonian University), Jessica Henderson (Heriot Watt
University)
Apologies from Karen McCluskey (Glasgow University), Lesley Black (Glasgow School of Art), both of
whom attended the Development Group Kickoff Meeting on January 29 th.
Usual meeting format: Sarah introduced herself, the project, Web 2.0. Informal discussion arising
from this presentation.
Observations:
Noted early in the conversation that they would like to involve academics (in trial phase?) as
they are key stakeholders.
Jessica noted that her institution's (Heriot Watt) IT policy is extremely restrictive and she is
unable to access Delicious and many other social networking sites. Fiona added that she is
unable to download Flash at UWS. It was noted this is a key issue for the success of the
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project and that Sarah Currier could work with individuals and institutional IT depts to
explore access to relevant sites once the trial outline is agreed.
Fiona noted that UWS has an internal MSN application called Yammer.
Sabine expressed interest in sharing her Workbased Learning principles on the blog. It was
agreed that she would contact Sarah to register for the blog.
Sarah showed the CETIS site as an example of how the information gathered through tags
etc can be presented in a webpage format.
In general, both Eddie and Alastair were keen to emphasise the support that HEA can offer SHEEN
Sharing via EvidenceNet, the Subject Centres and the Academy-wide technical team.
HEA EvidenceNet8 (formerly the HEA e-Learning Research Observatory) is both a stakeholder
for of SHEEN Sharing, and a possible source of dissemination support in terms of
sustainability of resources collected and discussed, possibly as an exit strategy. Heather
Fotheringham was mentioned as the best point of contact, with Sarah Heaton also
mentioned.
The HEA Subject Centres have developed expertise in the use of Web 2.0 as well as subject-
specific expertise in employability.
Jean Downey and Mike Clarke are key to the HEA-wide technical team. Sarah has already
been in touch with Jean re the project and IPR issues.
Eddie Gulc also mentioned Judy Smith (Senior Adviser for Widening Participation).
SHEEN Sharing will be contacting the folk mentioned in April to set up meetings (F2F or web-tele-
based) to discuss mutual affordances and support.
Appendix 7: Work-Related Learning in the Voluntary Sector: Meeting with Fiona Boyle
(Employability Co-ordinator, Queen Margaret College): Notes
Sarah Currier spent a morning on-site with Fiona Boyle on April 1st 2009, investigating mutual
affordances between SHEEN Sharing and the funded ECN project Fiona is leading: Work-Related
Learning in the Voluntary Sector. By this date it had become clear as a result of the SHEEN Sharing
Review and Requirements Gathering workpackages that the most useful way forward is likely to be
working with existing interest groups, tasks and projects within the ECN. Fiona is also an active
member of the SHEEN Sharing Development Group, and the project had recently started work in
earnest with the appointment of a consultant. It therefore seemed opportune to have a go at trying
out SHEEN Sharing support to see what emerged, as well as this being timely for the Voluntary
Sector project’s needs.
8
http://www.heacademy.ac.uk/ourwork/learning/elt/en
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Fiona summarised the project’s aims and objectives for Sarah, explaining that is primarily a pilot
scheme for developing and supporting innovative placements for students in the voluntary sector.
This objective ties in with employability on a number of levels, including skills development, work
experience, and raising the profile of the voluntary sector as a career path in itself, which ties in with
the Scottish Government’s commitment “to the development of an enterprising Third Sector in
Scotland and will provide £93 million of funding up until 2011”9. With the last point in mind in
particular, there are voluntary sector organisations already on board with the project.
Other employability co-ordinators involved in the project are Sabine and Martha. The project hopes
to do some disseminating in about a year, but are keen to make placements happen in September
2009. Placements will include all types, e.g. assessed placements on courses which require these,
voluntary summer jobs, etc. There is some money available to support student expenses for unpaid
placements.
Based on discussions within SHEEN Sharing to date, Fiona was keen to stress the following two broad
requirements:
1. A closed group space for private discussion, resource sharing and development amongst
those involved in the project;
2. A more open dissemination space online where all could disseminate information about the
project to stakeholders (including HEA/SFC), and encourage resource sharing and discussion;
3. Possible use of resource sharing tools to facilitate the above two requirements, including as
a way for the project consultant to easily share resources he already has access to.
With the first two requirements in mind, Sarah gave Fiona editor access to the SHEEN Sharing blog,
and assisted her with setting up a Google Group 10 as a private space, and a WordPress blog11 as a
dissemination and open discussion/sharing point for the project. They also discussed how the
SHEEN Sharing blog might link into individual project group blogs and other resources. Sarah set up
a web page for Scottish Employability Projects on the SHEEN Sharing blog, with a link in the top
navigation bar. Some holding text was placed in the page, with the intention of project leaders or
participants fleshing it out later, and linking to their own project pages, blogs or other tools. Text as
follows (1st April 2009):
“This page is a holding space for links to the projects and groups that will be working with SHEEN
Sharing to support their dissemination, resource sharing and community development.
9
http://www.scotland.gov.uk/Topics/People/15300
10
http://groups.google.co.uk/group/ecn-voluntary-project
11
http://ecnvoluntary.wordpress.com/
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Table B1: Finding and sharing resources within and outwith ECN
Questions ↓
Where do you look for resources Trawl or search
to help you in your employability known website
University
work? (e.g. HEA
Web search, library (online, ECN JISCmail Repositories
Employability Other
e.g. Google phone query or list archive (e.g. Jorum)
page; University
in person)
departmental
sites)
17 (100%) 17 (100%) 6 (35%) 4 (24%) 3 (18%) 5* (29%)
When you create a resource in E-mail it to Put it up on, or Put it up on, or Put it up on Put it up on, or Deposit it in a
E-mail it to ECN
your employability work that you individuals that submit it to submit it to the personal blog, submit it to formal Other
JISCmail list
think might be useful for others, you personally your HEA Website wiki, website or some other repository (e.g.
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how do you disseminate it? know would be departmental other open Website Jorum)
interested Website Web space
*Other methods of finding resources for employability work: “book resources, conference papers”; “students – wiki – case studies”
** Other places to disseminate resources you’ve created: “Presentation to SHEEN group”; “Project Website”; “Put up on Departmental Blog/Wiki”
*** Other places to disseminate resources you’ve found: “Project Website”; “Print and pass on internally if giving to Director”
Table B2: Finding and sharing resources within and outwith ECN
Questions ↓
When you want to Your own Your online Web-based Ask ECN or
Your own Your work Your home
find a resource ECN JISCmail Web search browser bookmarks resource Ask a other
email computer computer Other
again that you list archives (e.g. Google) Bookmarks (e.g. where you colleague community,
archives files files
have previously or Favourites Delicious) previously e.g. using
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seen, where do you posted it JISCmail list
look? (e.g. blog, or other
Web page, community
repository, tools
etc.)
* Other ways to save resource to find it later: “Print it out and keep hard copy of key documents – hate reading extended texts on screen”; “Print it out”
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How important is it to your employability work to find out how your
colleagues have used employability resources in their own work? 0 1 4 4 8
How important is it to your employability work to increase your own
efficiency and effectiveness in finding, storing and sharing 0 0 5 5 7
employability resources?
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http://spreadsheets.google.com/viewform?formkey=cHN5dmVYVV9PanE3RUpraHFCV0VnWlE6MA..
This survey is to help establish requirements for the SHEEN Sharing project, and to benchmark
where the ECN members are in their experience with Web technologies for resource sharing. The
results will be kept anonymous, seen only by the Project Consultant and Project Manager. Any
analysis developed from this research will be anonymised when made available to the ECN, the
SHEEN Steering Group or made openly available on the Web. Please fill it out as best you can; if you
have any questions please email Project Consultant Sarah Currier at sarah.currier@gmail.com
* = Required
3. Institution * Please fill in the name of the institution you work for
5. What type of department do you work in? * Please select from the list what type of
department you work in:
6. How much of your work time is officially devoted to Employability Co-ordinator work? *
Please choose the option that most closely resembles your working situation, or, if none of
them do, fill in the "other" box
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Full-time
Part-time only (half a week or more: don't work rest of week in paid employment)
Part-time only (less than half a week: don't work rest of week in paid employment)
Part-time (less than half a week: the rest of my week is spent doing other paid work)
Part-time (half a week or more: the rest of my week is spent doing other paid work)
Other:
8. About how often do you communicate one-to-one with other Employability Co-ordinators
by email? *
9. About how often do you communicate one-to-one with other Employability Co-ordinators
by phone? *
10. About how often do you communicate with the entire Employability Co-ordinators'
Network using the ECN JISCmail list? *
11. About how often do you communicate with groups of Employability Co-ordinators by e-
mail? *
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12. About how often do you meet with other Employability Co-ordinators face-to-face? *
13. Where do you look for resources to help you in your employability work? * Select all that
apply:
14. When you create a resource in your employability work that you think might be useful for
others, how do you disseminate it? * Select all that apply:
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15. When you find a resource in your employability work that you think might be useful for
others, how do you disseminate it? * Select all that apply:
16. When you find a resource in your employability work that is useful to you, how do you
make sure you can find it again? * Select all that apply:
17. When you want to find a resource again that you have previously seen, where do you
look? * Select all that apply:
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18. How confident are you that you can access resources you need for your employability
work efficiently? * That is, how confident are you that you are using your time well when
looking for resources?
1 2 3 4 5
19. How confident are you that you can access resources you need for your employability
work effectively? * That is, are you confident at searching for and finding the right
resources?
1 2 3 4 5
20. How confident are you that you can disseminate resources to your ECN colleagues
efficiently? * That is, how confident are you that you are using your time well when
disseminating resources?
1 2 3 4 5
21. How confident are you that you can disseminate resources to your ECN colleagues
effectively? * That is, how confident are you that your colleagues are gaining access to
resources you've told them about?
1 2 3 4 5
22. How confident are you that a year from now, you'll be able to find employability resources
that you've seen or been told about recently? *
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1 2 3 4 5
23. How confident are you that you can disseminate resources to other employability
stakeholders effectively? *
1 2 3 4 5
24. How important is it to your employability work to see your ECN colleagues' opinions about
the quality of employability resources? *
1 2 3 4 5
25. How important is it to your employability work to see other colleagues' opinions about the
quality of employability resources? *
1 2 3 4 5
26. How important is it to your employability work to find out how your colleagues have used
employability resources in their own work? *
1 2 3 4 5
27. How important is it to your employability work to increase your own efficiency and
effectiveness in finding, storing and sharing employability resources? *
1 2 3 4 5
28. What Web tools have you used to support you in your employability work? *
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29. What Web tools have you used in other work situations? *
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31. Please add any additional comments here for the SHEEN Sharing Project requirements:
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