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San Diego, CA 92111

(619) 218 6962


Leading Others Through Example and Service PROFILE Professionally driven Executive Leader, known for being a highly motivated self-starter. Able to work with, motivate, and mentor diverse professional teams. Possesses a broad-based background, exceptional work ethic, and commitment to organizational objectives within a highly competitive and rapidly changing marketplace. Driven to achieve goals and overcome obstacles, a welcome addition to any team as a solution provider who consistently earns the confidence of peers and customers with the desire to exceed expectations in all aspects of professional performance.

Mentoring Internal Project Communication Client Relationship Management Project Management Facility Management Franchise Management Customer Service Strategist Menu Development Strategic Alliances Team Building Team Leadership Cross-Functional Team Management Sales and Marketing Leadership Public Relations Quality Improvement Solution Design

PROFESSIONAL EXPERIENCE Nordstrom, Restaurant Division San Diego, CA


Western States South Divisional Restaurant Manager ~ 2010-2013 Led 24 restaurant operations within a territory spanning across California, Colorado, Arizona, and Nevada for food quality and consistency, supervising five regional managers, 48 managers and chefs, and over 400 hourly employees. Oversaw a budget of $33,000,0000, while consistently exceeding sales and profitability goals. Oversaw seven different restaurant concepts within the division, which required performing menu analysis and developing training tools to support operations. Maintained outstanding performance despite challenging circumstances, enabling the company to benefit from busy holiday season. Promoted three restaurant members to regional managers by providing mentoring, ongoing support, and staff development. Western States Divisional Restaurant Manager ~ 2004-2010 Promoted within the organization to lead through a restructuring with increased responsibility for Nordstrom Restaurants in the Pacific Northwest, including sites in California, Hawaii, Utah, Arizona, Colorado, and Nevada. Oversaw seven Regional Managers, 48 unit managers, and over 700 employees.

MATTHEW CAGE Nordstrom, Restaurant Division, continued


Directed a budget of $50,000,000 in sales, exceeding sales and income plans. Managed P&Ls, performance reviews, kitchen systems, food quality, customer experience, and overall condition of the restaurants. Instrumental in re-concept of several restaurants, including San Francisco, Walnut Creek, and Bellevue. Launched the opening of the Hawaii location at Ala Moana Center. Consistently beat top and bottom line goals, achieving the highest percent of bottom line dollars for the restaurant division. Earned the number one ranking of the restaurant division based on performance results. Divisional Restaurant Manager ~ 1997-2004 Directed all 33 restaurant locations and coffee bar operations within the state of California. Maintained budgeting, strategic planning, change management, and performance reviews for all sites, while simultaneously increasing sales and income through improved quality and consistency. Opened the first new bistro concept for Nordstrom in San Jose, California. Recruited, hired, and trained the team during challenging dot com period that made finding talent for service business exceedingly difficult. Regional Restaurant Manager ~ 1988-1997 Built a team of managers to drive sales and income, which led the region to becoming the most profitable among the 10 regions for Nordstrom Restaurants. Spearheaded an initiative to orchestrate a Diversity Affairs event for 500 customers showcasing Nordstroms commitment to food service. Launched three new marketplace restaurants for Scottsdale, Las Vegas, and Mission Viejo stores, achieving profitably after the first full month of operation. Grew regional sales from $3,000,000 to $5,200,000 and income from $300,000 to $1,000,000 during tenure. Caf Manager ~ 1987-1988

EDUCATION Bachelor of Arts, Business Management Azusa Pacific University Azusa, CA HONORS AND AWARDS Divisional Manager of the Year Nordstrom All-Star PROFESSIONAL DEVELOPMENT
Center for Creative Leadership Colorado Springs, CO Nordstrom Leadership Training Seattle, WA