Billing & Revenue Innovation Management

Provizn systm een pro inovaci vaich slueb

Jaroslav Blosgeber, Consultant, SAP Billing Solutions Nov 16, 2012

Legal Disclaimer

This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

2012 SAP AG. All rights reserved.

Public

Agenda

Market Drivers BRIM Solution and Architecture Overview Demonstration Customers Value

2012 SAP AG. All rights reserved.

Public

Why SAP Charging and Billing for Banking

Industry & Market dynamics

Banking specific trends
IT mega-trends at work
Cloud Risk & Regulatory Compliance Mobile
01001010111010010 10100101000101010 01001010001011101 00101010010100010 10100100101000101

Cost & Complexity Take Out

Big Data

Customer Centricity in a Multi-Channel Environment

2012 SAP AG. All rights reserved.

Social Media

Consumerization of IT
Public
5

Key challenges for Charging & Billing Evolution in Financial Services

New Services: Relationshipbased pricing
Time

to Market

Flexibility B2C

& B2B

Massive Volume of Real-Time Transactions

Scalability Performance

Rapid Recombination of Value Chains

Settlement Commissioning

2012 SAP AG. All rights reserved.

Public

BRIM Solution and Architecture Overview

SAP BRIM End-to-End Solutions & Applications

Relationship Pricing Consolidated Customer Billing
Business Intelligence

Fee Calculation Engine

Billing & Payment Statements

Revenue & Expense Management

Customer & Partner Relationship Management

Accounts Payable / GL
SAP Customer Financials Management Customer & Partner Relationship Management

SAP Convergent Charging Real-Time & Batch Transaction Processing Flexible fee pricing capabilities Embedded Settlement Calculation
2012 SAP AG. All rights reserved.

SAP Convergent Invoicing High Volume Billing Detail Configurable Statements Multiple Input Streams

Business Intelligence

Account Receivable Payment Posting Dispute Mgmt Credit Mgmt Electronic Bill Presentment and Payment

Financial Customer & Partner Care Web Channel

KPI Analysis SLA Tracking Dashboards

Public

Accounts Receivable

SAP Convergent Charging

Pricing, Rating, Charging

Invoicing & Payment Statements Accounts Payable

Revenue & Expense Management

Customer & Partner Financial Care

Solution
Solution Overview SAP CC SAP CI SAP CFM

Customer and Contract System

Pricing contract data: dates and negotiated tariffs

SAP Convergent Charging
Pricing of events (self generated or metered) following algorithms
Events

Billing System

Receivable Mgt & Payment

Credit & Collections

Event Metering System

Financial Customer Care

Priced events with details

Process Map Modular Yet Integrated

Metered events (transactions, distance, vehicle type, duration) or product orders

Tariffs

Algorithms

2012 SAP AG. All rights reserved.

Public

11

Drivers

Solution

Value

References

Demo

Summary

SAP CC : The Decision Tree Technology

Accounts Receivable Pricing, Rating, Charging Invoicing & Payment Statements Accounts Payable Revenue & Expense Management Customer & Partner Financial Care

Solution
Solution Overview SAP CC SAP CI SAP CFM

Receivable Mgt & Payment

Credit & Collections

Financial Customer Care

Process Map Modular Yet Integrated

Same interface for usage, recurring and non recurring Real Time Alerts Table structures with CSV import Counters available to aggregate data

Intuitive setup
2012 SAP AG. All rights reserved.

Public

12

SAP Convergent Charging Solution

Automated Management of Revenues & Costs

SAP CC Demo - Convergent Charging in Action

A brief demonstration of BRIM Pricing Capabilities

2012 SAP AG. All rights reserved.

Public

14

SAP CC Demo - pklad struktury st obchodnch zstupc

R

Regionlni editel

Regionlni editel

Obchodn editel

Obchodn editel

Obchodn editel

Finann specialista 1

Finann specialista 2

Finann specialista 3

Finann specialista n

Zprostedkovatel 1

Zprostedkovatel 2

Zprostedkovatel n

2012 SAP AG. All rights reserved.

Public

15

SAP CC Demo - pklad algoritmu vypoctu provize

Jednotka obchodu (napr. 10 000 KC)

Zprostredkovatel zakladni provizni sazba 50%: 5 000 Kc Financni Specialista provizni sazba 60% rozdilova provize 10%: 1 000 Kc

Obchodni reditel provizni sazba 80% rozdilova provize 20%: 2 000 Kc

Regionalni reditel provizni sazba 90% rozdilova provize 10%: 1 000 Kc

2012 SAP AG. All rights reserved.

Public

16

Drivers

Solution

Value

References

Demo

Summary

BRIM At a Glance SAP Solution

Accounts Receivable

Solution
Solution Overview SAP CC SAP CI SAP CFM

Convergent Invoicing

Pricing, Rating, Charging

Invoicing & Payment Statements Accounts Payable

Revenue & Expense Management

Customer & Partner Financial Care

Receivable Mgt & Payment

Credit & Collections

Financial Customer Care

Process Map Modular Yet Integrated

2012 SAP AG. All rights reserved.

Public

17

BRIM At a Glance SAP Solution Converged Customer Invoice

2012 SAP AG. All rights reserved.

Public

18

Drivers

Solution

Value

References

Demo

Summary

BRIM At a Glance SAP Solution

SAP Customer Financial Management
Solution
Solution Overview SAP CC SAP CI SAP CFM

Accounts Receivable

Receivable Mgt & Payment

Pricing, Rating, Charging

Invoicing & Payment Statements

Revenue & Expense Management

Customer & Partner Financial Care

Credit & Collections

Financial Customer Care

Accounts Payable
SAP Convergent Charging
Pricing & Charging Model Design Pricing Simulation Converged Prepaid, Postpaid & Hybrid Charging

Process Map Modular Yet Integrated

SAP Convergent Invoicing

Convergent Invoicing

SAP Customer Financials Management

Revenue Management Credit Management Online Bill Presentment Financial Customer Care Collections Management Dispute Management

2012 SAP AG. All rights reserved.

Public

19

Drivers

Solution

Value

References

Demo

Summary

BRIM : A Modular Yet Integrated Approach

Accounts Receivable Pricing, Rating, Charging Invoicing & Payment Statements Revenue & Expense Management Customer & Partner Financial Care

Solution
Solution Overview SAP CC SAP CI SAP CFM

Accounts Payable
SAP Convergent Charging SAP Convergent Invoicing SAP Customer Financials Management

Convergent Charging Standalone

Customer Financial Management Standalone Customer Financial Management with Invoicing End to End (CC + CI + CFM)

I have a specific pricing problem on some services, but my pricing is working fine otherwise I dont want to throw away investments on my billing or I dont use SAP as a billing/financial process I want to introduce real-time pricing

SFR, Videotron,
Bpost

Receivable Mgt & Payment

Credit & Collections

Financial Customer Care

I need a high performance financial system I already have FI-AR, but my processes are taking too long I want a powerful financial which posts to my general Ledger

Deutsche Telekom, Austrian Post

Modular Yet Integrated

I have several rating engines and want one single invoice I have several billing systems and want one aggregated invoice

MTS Allstream, Apple, DPD

I want an integrated process that can interface with other SAP and non SAP processes

Microsoft, Tsystem Singpost

Public
20

2012 SAP AG. All rights reserved.

Customers

Service-to-Cash: Proven Track record

2012 SAP AG. All rights reserved.

Public

22

Drivers

Solution

Value

References

Testimonial

Summary

BRIM : References
References
HTC Adobe HT Customer IBM Sybase HT Customer Lexmark HT Customer Citrix HT Customer

300+ References Worldwide

2012 SAP AG. All rights reserved.

Public

23

Value

Why SAP for Commissions Management in Financial Services?

Business flexibility for an evolving market
Develop fees/commissions for any kind of service Provide robustness and fairness to comply with regulatory scrutiny Develop contextual based fees/commissions for all Lines of Business Manage dynamic business models with changing alliances of partners Change fee pricing and partner contracts continuously on the fly
2012 SAP AG. All rights reserved.

Guaranteed scalability with a robust proven solution

Proven scalability to massive real-time transaction volumes Straight-through processing with a fully automated solution Revenue and cost analysis for an upto-the-minute insight into the business Lower TCO with a product-based COTS solution compared to costly homegrown development
Public
25

BRIM - Value Proposition

Business Flexibility Price, package, promote your services and share revenue with partners while maximizing profitability and reducing Time-to-Market

Deployment Flexibility Set of componentized software which can interoperate amongst themselves and with legacy and third party systems

Low TCO Market-leading high performance on cost effective hardware and dramatically reduced OPEX

Enhancing Customer Experience Unified view of customers services, subscriptions, balances and usages

2012 SAP AG. All rights reserved.

Public

26

Dkuji za pozornost
Kontakt:
Jaroslav Blosgeber
NG Billing Solutions Business Area COO Germany, Industry Solutions SAP Deutschland AG & Co. KG jaroslav.blosgeber@sap.com