HISTORTY OF FINANCIAL SERVICE:

The term "financial services" became more prevalent in the United States partly as a result of the Gramm-Leach-Bliley Act of the late 1990s, which enabled different types of companies operating in the U.S. financial services industry at that time to merge. Companies usually have two distinct approaches to this new type of business. One approach would be a bank which simply buys an insurance company or an investment bank, keeps the original brands of the acquired firm, and adds the acquisition to its holding company simply to diversify its earnings. Outside the U.S. (e.g., in Japan), non-financial services companies are permitted within the holding company. In this scenario, each company still looks independent, and has its own customers, etc. In the other style, a bank would simply create its own brokerage division or insurance division and attempt to sell those products to its own existing customers, with incentives for combining all things with one company.

INTRODUCTION OF FINANCIAL BANK WITH REFERENCE TO HDFC BANK :

Financial services are the economic services provided by the finance industry, which encompasses a broad range of organizations that manage money, including credit unions, banks, credit card companies, insurance companies, accountancy companies, consumer finance companies, stock brokerages, investment funds and some government sponsored enterprises. As of 2004, the financial services industry represented 20% of the market capitalization of the S&P 500 in the United States. The U.S. finance industry comprised only 10% of total non-farm business profits in 1947, but it grew to 50% by 2010.Over the same period, finance industry income as a proportion of GDP rose from 2.5% to 7.5%, and the finance industry's proportion of all corporate income rose from 10% to 20%.

1. SERVICES PROVIDED BY HDFC BANK:

SAVING BANK ACCOUNTS

1. Regular saving accounts 2. Saving max accounts 3. Salary accounts

REGULAR SAVING Features and Benefits of a Regular Savings Account

Wide network of branches and over 7300 ATMs to meet all your banking needs, no matter where you are located. Bank conveniently with facilities like NetBanking, Phonebanking and MobileBanking Personalised cheques with your name printed on each cheque leaf for enhanced security Avail of facilities like Safe Deposit Lockers, Sweep-In and Super Saver facilities on your account Free cash withdrawals at any other Bank's ATMs* Free Payable-at-Par chequebook, without any usage charges Free passbook facility available at home branch for account holders (individuals). Free Email Statement facility.

Benefits
International Debit Card Personalised cheques for enhanced security. Free Payable-at-Par cheque book

REGULAR SAVING ACCOUNTS:

A Regular Savings Account is for anyone who is a: A resident individual (sole or joint account) A Hindu undivided family A foreign national If you are a foreign national, you have to be residing in India for a period greater than 180 days and you have to provide us with: A valid passport A valid Visa FRRO (Foreign Regional Registration Office) Certificate Residential permit

Minimum Balance Requirement

 A minimum deposit of Rs. 10,000 (metro/urban branches), Rs. 5000 (semi-urban/rural branches) is required to open an account and thereafter an average monthly balance of the same amount has to be maintained. Please note: It is mandatory to maintain a minimum average monthly balance (AMB) of Rs. 10,000 (metro/urban branches), Rs. 5000 (semi-urban/rural branches). If the balance is not maintained, the following service charges will be levied: For urban/metro branches: If AMB in the account is between Rs 5,000 to Rs 10,000, a charge of Rs 250/- per month would be levied. If AMB is less than Rs 5,000, a charge of Rs 350/- per month would be levied. Semi urban/rural: If AMB in the account is between Rs 2,500 to Rs 5,000, a charge of Rs 250/- per month would be levied. If AMB is less than Rs 2,500, a charge of Rs 350/- per month would be levied.

Fees and Charges applicable to a Regular Savings Account

Description of Charges Minimum Balance - Average Monthly Balance (AMB) Charges applicable on nonmaintenance Regular Savings Account Rs. 10,000 (Metro / Urban branches), Rs. 5, 000 (Semi-Urban / Rural branches) For urban/metro branches: - If AMB in the account is between Rs 5,000 to Rs 10,000, a charge of Rs 250/- per month would be levied. - If AMB is less than Rs 5,000, a charge of Rs 350/per month would be levied. Semi urban/rural: - If AMB in the account is between Rs 2,500 to Rs 5,000, a charge of Rs 250/- per month would be levied. - If AMB is less than Rs 2,500, a charge of Rs 350/per month would be levied. Free - 25 cheque leaves per calendar quarter Additional chequebook of 25 leaves will be charged @ Rs 50/- per chequebook Rs. 5 per leaf on non-maintenance of min. balance No charges Branch - Rs 100/PhoneBanking ( Non IVR) - Rs.75/NetBanking, Mobile Banking, PhoneBanking - IVR & ATM - Rs 50/For Senior Citizen Branch - Rs 50/- per statement PhoneBanking ( Non IVR) - Rs.50/- per statement NetBanking , MobileBanking, PhoneBanking IVR & ATM - Rs 30/- per statement

Cheque book

PAP cheque book usage charges Issue of duplicate/adhoc statements

Hold statement Passbook issuance* Duplicate passbook issuance* Managers cheques/demand `+drafts- Issuance/re-issuance - At HDFC Bank locations

( w.e.f 1st July'13 ) Rs. 400 per year Free Rs 100/DD request through Branch Rs. 50 Rs. 40 (senior citizens/individuals in rural areas) Rs. 30 through Phonebanking Rs. 75** (Rs. 30 through PhoneBanking) Rs. 60 (Senior citizens / individuals in rural areas.) **Only DD amount upto Rs 100,000 for Preferred/Imperia & Rs 50,000 for other customers accepted at PhoneBanking

Upto Rs. 10,000

Above Rs.10,000 & upto Rs. 50,000

Above Rs. Rs. 2.50 per 1000 or part thereof 50,000 & upto (Min Rs. 150) Rs. 1 Lakh Above Rs. 1 Lakh Rs. 2 per 1000 or part thereof (Max Rs 10,000/-)

DD request through Netbanking Upto Rs. 1 Lakh Rs .30+(Correspondent Bank charges if applicable)

Third party Rs .30+(Correspondent Bank charges DD* uptoRs. 1 if applicable) Lakhs *Third Party Registration required (customers registered for third party transfers have a maximum limit of 10 lakh per customer id and hence can issue multiple DDs of 1 lakh up to 10 lakh and send it to the beneficiary address). Managers cheque/demand drafts Cancellation/revalidation Rs. 50 Rs. 40 (senior citizens/individuals in rural areas) ( Nil charges for Managers cheque/demand drafts Cancellation/revalidation up to Rs.100/-) ( w.e.f 1st July'13 )

Demand drafts issued - At non HDFC Bank locations

Rs. 50 plus charges as outlined below: Upto Rs. 500 Rs. 10

Above Rs. 500 to Rs. 15 Rs. 1000 Above Rs. 1000 Rs. 25 to Rs. 5000 Above Rs. 5000 Rs. 30 to Rs. 10,000 Above Rs. 10,000 Rs. 3 per 1000 or part thereof to Rs. 1 Lakh Above Rs. 1 Lakh Cheque collection - Local clearing zone Collection of outstation cheques our bank locations Free Charges for cheques drawn on Branch locations Rs. 6 per 1000 or part thereof (min Rs 300/- to max Rs 10,000/-)

Regular Savings Account

Upto Rs 5,000

Rs. 25/-, Rs. 20/- for rural branches/senior citizens account Rs. 50/-, Rs. 40/- for rural branches / senior citizens account Rs. 100/-

Rs. 5,001/- to Rs. 10,000/Rs. 10,001/- to Rs. 1,00,000/Rs. 1,00,001/- and above Cheques drawn on speed clearing branches Upto Rs. 1,00,000 Rs. 1,00,001/- and above

Rs. 150/-

Regular Savings Account

No charges Rs. 140/- per instrument

Collection of outstation cheques Other locations

Charges for cheques drawn on Non-Branch Regular Savings Account locations Rs. 25/-, Rs. 20/- for rural branches/senior citizens account Rs. 50/-, Rs. 40/- for rural branches/senior citizens account Rs. 100/-

Upto Rs 5,000

Rs. 5,001/- to Rs. 10,000/-

Rs. 10,001/- to Rs. 1,00,000/-

Rs. 1,00,001/- and above Rs. 150/Cheques drawn on Regular Savings Account speed clearing branches Upto Rs. 1,00,000 No charges

Rs. 1,00,001/- and above Rs. 140/- per instrument Cheque return charges drawn on us Due to insufficient funds Local First cheque return in a quarter - Rs 350/ From second cheque return in the same quarter Rs 750/- per return Charges due to funds transfer cheque return - Rs. 350/Due to technical reasons ( eg. - Date not mentioned, post dated, sign mismatch, etc ) - No charge Cheques deposited returned unpaid Balance enquiry - At branch Balance certificate Interest certificate TDS certificate Charge of Rs 100/- per instance would be levied Free Current year - Free; previous year - Rs. 50 Rs. 50 Free

ATM card ATM card - Replacement charges ATM card - Transaction charge -

Free Rs. 100 (plus taxes) Free for first 5 transactions in a month

non HDFC Bank ATMs From 6th transaction onwards Cash withdrawal - Rs. 20/- transaction (inclusive of taxes) Non-Financial Transaction Rs. 8.5/-transaction (exclusive of taxes) per transaction Rs. 100 per year (plus taxes) Debit Card - Annual Fee - Regular Debit Card - Annual Fee - Women's Rs.100 per year (plus taxes) Card Rs. 500 per year (plus taxes) Debit Card - Annual Fee Platinum Rs. 500 per year (plus taxes) Debit Card - Renewal Fee Platinum Debit Card - Renewal Fee - Regular Rs. 100 per year (plus taxes) Rs.100 per year (plus taxes) Debit Card - Renewal Fee Women's Card Replacement of a damaged card - No charges & Debit Card - Replacement charges Replacement of a lost card - Rs. 100 (plus taxes) (for all card types) Free Debit Card - Transaction charge HDFC Bank ATMs A total of 5 free ATM financial and non-financial Debit Card - Transaction charge transactions per month non HDFC Bank domestic ATMs Additional transactions Rs. 20/- (inclusive of taxes) per transaction for ATM Cash Withdrawals Rs. 8.50/- (exclusive of taxes) per transaction for ATM non-financial transactions Rs. 15 per balance enquiry & Rs. 110 per cash withdrawal (plus taxes) Rs. 50 (plus taxes) Transactions declined at other bank ATMs anywhere in the world or at a merchant outlet outside India due to insufficient funds will be charged at Rs. 25 per transaction (plus taxes) Rs. 100 per year (plus taxes) - One add-on card free for the first year Rs.100 per year (plus taxes) This service is free w.e.f 1st August'2011 Rs. 10 (plus taxes) per transaction Rs.15 per quarter, effective 1st April 2013 (excl of tax) Rs. 5 (plus taxes) per transaction NIL Amounts up to Rs. 10,000 - Rs.2.5 (exclusive

Debit Card - Transaction charge non HDFC Bank international ATMs PIN regeneration charge Decline charge for insufficient balance Add-on debit card Regular Add-on debit card - Women's Card BillPay InstaPay InstaAlert Visa Money Transfer NEFT Charges Inward NEFT Charges- outward

of taxes) per transaction Amounts from Rs.10,001 to Rs.1 lakh - Rs. 5 (exclusive of taxes) per transaction Amounts above Rs. 1 lakh up to Rs. 2 lakh Rs. 15 (exclusive of taxes) per transaction Amounts above Rs.2 lakh Rs.25 (exclusive of taxes) per transaction

Customers having NSBL*A/c - Rs 20/Customers having non-NSBL* A/c: Upto Rs 5,000 - Rs 70/Above Rs 5,000 - Rs 95/* Nepal State Bank Ltd RTGS - Outward: RTGS Outward Above Rs. 2 Lakh to 5 Lakh - Rs. 25 (inclusive of taxes) per transaction Above Rs 5 Lakh - Rs. 50 (inclusive of taxes) per transaction NIL RTGS Inward NIL MobileBanking Free NetBanking - Rs 350/- would be levied on first instance of ECS ECS (Debit) Return Charges return in a quarter. - Rs 750/- would be levied, second instance onwards in the same quarter. Any deliverable returned by courier Rs 50/- per instance due to negative reasons (no such consignee/consignee shifted and no such address) TIN/IPIN re-generation (requests Rs 50/- per instance received at the branch for physical dispatch) Rs 200/- per instance Standing Instruction rejects *Cash handling for cash deposit at For non-managed customers home branch - Cash deposit value upto Rs 1 lakh/day - No charge - Above Rs 1 lakh - Rs 25/- per Rs 50,000 or part thereof. NEFT Charges for Indo-Nepal transactions Charge will be levied for the full amount

SAVINGS MAX ACCOUNT Features and Benefits of a Savings Max account

features and benefits of a Savings Max account

 Free lifetime Titanium Royale Debit Card for the primary account holder. A Titanium Royale Debit Card for any other account holder will be charged at Rs. 250 Free lifetime Woman's Advantage/International Debit Card for all account holders Free Payable-at-Par cheque book without any usage charges Free demand drafts on HDFC Bank locations, up to Rs. 1 lakh per day Self/third party cash deposit/withdrawal at non-home branches of up to Rs 50,000 per day is free. For an amount higher than Rs 50,000, a charge of Rs. 5 per Rs. 1,000 on the full amount is applicable Free lifetime BillPay & InstaAlerts for all account holders Free monthly account statemen 50% off on the locker rental calculated on a pro-rata basis and applicable only for the year of allotment. Free folio maintenance charges on Demat account for the first year Transaction linked discount on AMC for Demat accounts

Special privileges with a Savings Max account

The special privileges with a Savings Max account

Insurance Benefits 1. Accidental hospitalization cover (applicable from 1st Aug 09)
Get accidental hospitalization cover of Rs. 1 lakh per annum on your SavingsMax account Claim daily cash allowance* at Rs.1,000 per day for a maximum of 15 days per year, for each day of hospitalisation due to an accident This is a re-imbursement cover, extended only to the first holder of the SavingsMax account This is applicable after the completion of the 1st calendar quarter, after the quarter of your account opening. For example, if your SavingsMax account was opened in August 2009, the insurance benefit will apply only from January 2010. For the claim to be accepted & processed, the first holder of the SavingsMax account should have fulfilled the following: You have to maintain an Average Quarterly Balance (AQB) of Rs. 25,000 in the calendar quarter previous to the quarter of the date of accident You should have made at least 1 Point of Sale (POS) purchase at a merchant establishment using your Debit Card in the previous 3 months before the date of accident. Preferential pricing on new Online Trading Accounts Account opening charges Rs. 499 only (regular price Rs. 999) 1 lakh worth of trade volumes free (valid for 3 calendar months after your online trading account opening month)

Eligibility criteria for a Savings Max account

The following are eligible to open a SavingsMax Account: Resident individuals (sole or joint account) Hindu undivided families Foreign nationals residing in India* If you are a foreign national residing in India, you may open a Savings Account by temporarily attaching an undertaking (QA 22 form) stating sources of credit and a copy of your residence permit

Minimum Balance Requirement

If the AMB in the SavingsMax a/c >= 25,000/-, no AMB non-maintenance charges will be levied If the AMB in the SavingsMax a/c falls below 25,000/- the following charges would be applicable: If AMB in the account is between Rs 10,000/- to Rs Rs 350 per month would be 25,000/ levied If AMB is less than Rs 10,000 Rs 500 per month would be levied

Features
No more waiting in long queues for you, a senior citizen can now approach the Designated Senior Citizen desk at any ICICI Bank branch and get his / her account serviced. Earn a higher interest rate on your terms deposits with us. Demand Loan / overdraft against deposits will be upto 90% of the deposit. The upcountry cheque collection facility for locations with ICICI Bank presence free of charge to the Senior Citizen customers. Free monthly e-mail statement on request. Multicity cheque book Access to any Bank's ATM - The next time you want to withdraw cash from your ICICI Bank account, just walk into any bank's ATM and use your ICICI Bank ATMcum-Debit card. Money Multiplier Facility. Internet Banking is offered free of cost. Anywhere Banking - This facility entitles the account holder to one free cash withdrawal or deposit per month upto a limit of Rs.50,000 across all ICICI Bank branches. Rest of the transactions at normal charges #. You can give us various types of standing instructions like transferring to fixed deposit accounts at regular intervals.

Monthly average balance (MAB) of Rs 5,000 only. Nomination facility is available. Interest is payable half-yearly. Now, get a specially designed debit card with your new 'Life Plus' Senior citizen account. This ICICI Bank International debit card is a debit-cum-ATM card providing you with the convenience of acceptance at merchant establishments and cash withdrawals at ATMs. With a per-day limit of Rs.50,000 for ATM withdrawals and Rs. 100,000 for POS transactions, the Debit Card only adds more comfort and convenience! This is available free of cost to ICICI Bank Senior Citizen customers.

Eligibility criteria to open a Senior Citizens account?

All resident individuals (sole or joint) in the age group of 60 years and above are eligible to open the Senior Citizens Account. In the case of a joint account, the first applicant has to be a senior citizen.

Minimum Balance Requirement

A minimum deposit of Rs. 5,000/- is required to open a Senior Citizens Account and thereafter an Average Monthly Balance (AMB) of the same amount has to be maintained. Non-maintenance of required AMB will invite charges of Rs.100/- per month. Transaction charges will be applicable in case the specified AMB has not been maintained in the previous month.

Features and Benefits are offered with a Basic Savings Bank Deposit Account - Limited KYC
You need not deposit an initial amount and you dont have to maintain an Average Quarterly Monthly Balance. You can access a wide range of branches and ATMs across the country to make your banking experience so much easier. Access a wide network of branches and over a thousand ATMs across the country to meet all your banking needs Use our Free NetBanking to easily access your account online. Get half-yearly physical Account statements free. Use National Electronic Funds Transfer (NEFT) to transfer funds from your HDFC Bank account to any account in another Bank at locations specified by the RBI. Enjoy Free IVR based PhoneBanking (Agent assisted calls will be charged*). Access your account with your free ATM Card. Enjoy free cash and cheque deposits at branches and ATMs. Get free cash withdrawals at any banks ATM with your Debit Card*. Use 4 free cash withdrawals per month at your branch. Additional cash withdrawals at your branch in the month will be charged at Rs. 50 per transaction You can get an International Debit Card on request at your branch at Rs. 100 per annum (plus applicable rates).

 Get your first cheque book consisting of 25 leaves free and subsequent cheque books at Rs. 5 per leaf. Avail of our free MobileBanking facility Use BillPay to pay all your frequent utility bills. You can also give instructions over the phone or through the Internet to make payments*. Get free InstaAlerts via email or SMS. You can get a free Passbook facility at your home branch. Opt for a free Email statement of your account every month. Bank conveniently with facilities like NetBanking, Phonebanking and MobileBanking check your account balance, pay utility bills or stop cheque payments all via SMS.

A Pension Account can be opened by:

An employee of the Central Government or Civil Ministry and is covered under the Central Government Civil Pension Scheme operated by the Central Pension Accounting Office, Department of Expenditure and Ministry of Finance. A Defence Pensioner - Any Retiring / Retired Commissioned Officer / Junior Commissioned Officer or Defence Civilian. Employee of a Provident Fund Organization (Employees Pension Scheme 1995) Retiring / Retired employee of any establishment covered under the Employees Pension Scheme 1995 and Family Pension Scheme 1971.

Procedure and Operation:

A Pension Savings account can only be opened in an individual's name. The account can be opened 6 months prior to the date of retirement. The details of the pensioners HDFC Bank Pension Savings account will have to be furnished to the pensioners employer. After retirement, the RPFC/CPAO will forward the Pension Payment Order (PPO) to our designated office. The pensioner will then receive intimation to complete documentation at the designated branch. After the pensioner's portion of the PPO is handed over, the pension will start being credited to the pensioners account every month

Salary account Features

Zero Balance Savings Account Free payable at par cheque book @ 25 cheque leaves per quarter 5 Free transactions per month at Non - HDFC Bank ATMs in India Free for life Titanium Debit Card for the primary applicant with cash ATM withdrawal limit of Rs. 50,000/- per day and POS usage limit of Rs.75,000/- per day Free for life add-on International Debit Card for the Second Holder Free Personal Accidental Death Cover of Rs. 5 lakhs* Anywhere Banking across our extensive Branch and ATM network Free Monthly Account Statements (Option of E-Mail Statements) Free Passbook facility available at home branch for account holders

 Free DDs / MCs up to Rs 25,000 per instrument payable at HDFC Bank branch locations Free mobile and e-mail alerts (InstaAlert facility) Free Phonebanking, Mobilebanking and Netbanking facilities Electronic Funds Transfer options (NEFT / RTGS)