QUESTIONNAIRE

Name

Address

Age Below 25

25 to 40

40 to 55

Above 55

Occupation Self employed

Salaried

Others

Annual Income Less than 1.5 lac 3 lac to 5 lac 1.5 lac to 3 lac Above 5 lac

1. Which kind of Bank do you prefer for banking Nationalized Bank Co-operative Bank Indian Private Sector Bank Foreign bank

2. In which bank do you have an Account: __________________

3. While opening up the account, were you aware of SST services provided by your bank? a. Yes b. b. No

4. What was the single most important reason that you chose this particular bank as using SST services? (please choose one) I have a traditional bank account with the same bank The brand name of the bank The excellent service offered by this bank Others 5. Which of the following SST services are you aware of? a. ATM b. Debit Card c. Credit Card d. hone banking e. Mobile banking f. Internet banking 6. Do you use SST services? (If No, answer question no. 10&13 directly). a. Yes b. No

7. If answer to question no.5 is yes, how frequently do you use each of the following services? Factors A B C D E F ATM Debit Card Credit Card Phone Banking Mobile Banking Internet Banking Once in a Once in a Once in a Once in a day week fortnight month Infrequen tly

8. Which of the following factors influence you the most to use SST services? More than average Less than Average

Factors a b c d e f g All time availability Ease of use Nearness Security Direct access Friends/ Relatives Status symbol

Strongly

average

Not at all

9. Which of the following benefits accrue to you, while using SST services? a. Time saving c. Easy processing b. d. Inexpensive Easy fund transfer

e. Any other, please specify___________________________________

10. Rate the problems identified while using SST services? Highly considere d

Factors a b c d e f g h Time consuming Insecurity ATM out of order Amount debited but not withdrawn Problem of change in mobile number Password forgotten Card misplaced Misuse of card

Major

Average

Minor

Ignorable

11. Kindly rate the following reasons enlisted for not using the SST services? Highly important More than average Less than Least average important

Factors A b c d e f No need( Satisfied with traditional banking) It seems like a botheration Insecurity No access to internet/mobile Lack of operational knowledge Hidden costs

Average

Any other, please specify__________________________________________

12. To what extent are you satisfied with your Banks SST services? Factors A B C D E F ATM Debit Card Credit Card Phone Banking Mobile Banking Internet Banking Highly satisfied Satisfied

13. What are the main reasons that you have not opened an Internet bank account yet? (check all that apply) Under age Never heard of Internet banking Concerned about security Haven't taken time to open an account Don't see any real value in having this type of account Too new. I would like to see how it works, then I may open an account Not available through my bank

14. Which kind of Bank do you prefer for using SS services? Nationalized Bank Co-operative Bank Indian Private Sector Bank Foreign bank

THANK YOU