ID 221244_TVSY_HAM#24_ORGANIZATIONAL THEORY Unit1

Question 1
4 out of 4 points

__________ refers to the vertical ordering of organizational roles according to their relative authority. Answer Selected Answer: Hierarchy Correct Answer: Hierarchy

Question 2
4 out of 4 points

Given that there are inside and outside stakeholders, indicate which of the following is NOT an example of an outside stakeholder? Answer Selected Answer: Managers Correct Answer: Managers

Question 3
4 out of 4 points

Which theory provides a mechanism for considering complex authority relationships, including the delegation of decision making authority or control over resources from one person, the principal, to another, the agent? Answer Selected Answer: Agency

Correct Answer: Agency

Question 4
4 out of 4 points

The shared set of values and norms that guide organizational member interactions with each other and customers is referred to as organizational __________. Answer Selected Answer: culture Correct Answer: culture

Question 5
4 out of 4 points

An organization's inputs include all of the following EXCEPT: Answer Selected Answer: finished goods. Correct Answer: finished goods.

Question 6
4 out of 4 points

The process of selecting and managing organizational structure and organizational culture is termed __________. Answer Selected Answer: organizational design

Correct Answer: organizational design

Question 7
4 out of 4 points

__________ denotes patterns of decision making and actions engaged in by managers using core competencies to achieve competitive advantage and perform beyond competitors. Answer Selected Answer: Strategy Correct Answer: Strategy

Question 8
4 out of 4 points

The process by which organizations redesign structures and cultures to move from a current state to an intended future state in order to increase effectiveness is termed __________. Answer Selected Answer: organizational change Correct Answer: organizational change

Question 9
4 out of 4 points

__________ are cost savings that result when goods and services are produced in large volume on automated production lines. Answer

Selected Answer: Economies of scale Correct Answer: Economies of scale

Question 10
4 out of 4 points

The decision sets that individuals experience when they must decide upon "the right thing to do," even though it may go against self interests, is regarded as __________. Answer Selected Answer: an ethical dilemma Correct Answer: an ethical dilemma

Unit 2

Question 1
4 out of 4 points

The forces from outside the stakeholder's group that directly affect an organization's ability to secure and utilize resources is regarded as what type of environmental force? Answer Selected Answer: Specific Correct Answer: Specific

Question 2
4 out of 4 points

The transaction cost approach implies that an organization should: Answer Selected Answer: use relatively informal linkage mechanisms to minimize transaction costs and avoid bureaucratic costs. Correct Answer: use relatively informal linkage mechanisms to minimize transaction costs and avoid bureaucratic costs.

Question 3
4 out of 4 points

Economic forces that shape the specific environment and the ability to acquire resources include all of the following EXCEPT: Answer Selected Answer: manufacturing. Correct Answer: manufacturing.

Question 4
4 out of 4 points

__________ is the power to hold people accountable for their actions and to make decisions concerning the use of resources. Answer Selected Answer: Authority Correct Answer: Authority

Question 5
4 out of 4 points

__________ is defined as how rapidly the forces in the environment change. Answer Selected Answer: Environmental dynamism Correct Answer: Environmental dynamism

Question 6
4 out of 4 points

A __________ is a classification of people according to authority and rank. Answer Selected Answer: hierarchy Correct Answer: hierarchy

Question 7
4 out of 4 points

Which of the following interorganizational strategies helps an organization minimize transaction costs and avoid bureaucratic costs? Answer Selected Answer: Outsourcing Correct Answer: Outsourcing

Question 8
4 out of 4 points

__________ is the process by which an organization allocates people and resources to organizational tasks and establishes the task and authority relationships to reach goals. Answer Selected Answer: Differentiation Correct Answer: Differentiation

Question 9
4 out of 4 points

An organization decides to meet with its competitor in order to agree to fix prices in a certain market. This is an example of: Answer Selected Answer: an illegal collusion agreement. Correct Answer: an illegal collusion agreement.

Question 10
4 out of 4 points

Structures designed to induce people to behave in ways that are predictable and better insure accountability are classified as which structural form? Answer Selected Answer: Mechanistic Correct Answer: Mechanistic

Unit 3:

 Question 1
4 out of 4 points

Which of the following is NOT an advantage of hiring contingent workers? Answer Selected Answer: Contingent workers are a permanent part of the organization. Correct Answer: Contingent workers are a permanent part of the organization.

Question 2
4 out of 4 points

When authority is __________, the authority to make significant organizational decisions is delegated to individuals throughout the hierarchy and is not concentrated at the top of the hierarchy. Answer Selected Answer: decentralized Correct Answer: decentralized

Question 3
4 out of 4 points

Max Weber's bureaucratic model is based on __________ authority. Answer Selected Answer: rational-legal Correct Answer: rational-legal

 Question 4
4 out of 4 points

A system used to evaluate subordinates on their ability to achieve specific organizational goals or performance standards and to meet operating budgets is known as which type of management process? Answer Selected Answer: Management by objectives Correct Answer: Management by objectives

Question 5
4 out of 4 points

Which of the following factors leads to the emergence of specialized subunit functions and divisions? Answer Selected Answer: Horizontal differentiation Correct Answer: Horizontal differentiation

Question 6
4 out of 4 points

Clearly defined roles and accountability are advantages of __________ structure. Answer Selected Answer: a bureaucratic Correct Answer: a bureaucratic

 Question 7
4 out of 4 points

__________ states that work expands to fill the time available. Answer Selected Answer: Parkinson's Law Correct Answer: Parkinson's Law

Question 8
4 out of 4 points

Formal organizational work groups consisting of people who are jointly responsible for ensuring team accomplishment of goals are known as which type of work group? Answer Selected Answer: Self-managed teams Correct Answer: Self-managed teams

Question 9
4 out of 4 points

Control factors that affect the shape of an organization's hierarchy include all of the following EXCEPT __________. Answer Selected Answer: authority Correct Answer: authority

 Question 10
4 out of 4 points

According to Parkinson's Law, managers most value all of the following EXCEPT __________. Answer Selected Answer: clients Correct Answer: clients

Unit4:

Question 1
4 out of 4 points

__________ is the process by which members learn and internalize the values and norms of an organization's culture. Answer Selected Answer: Socialization Correct Answer: Socialization

Question 2
4 out of 4 points

A geographic structure organizes people according to: Answer Selected Answer: the regional market they serve.

Correct Answer: the regional market they serve.

Question 3
0 out of 4 points

Transfer pricing is most commonly used in a __________ structure. Answer Selected Answer: product division Correct Answer: multidivisional

Question 4
0 out of 4 points

A construction equipment manufacturer sells tractors and other farming equipment to individual farmers, large agricultural cooperatives, food processors, and the government. The company operates solely in the Midwest region of the United States. Which of the following structures is most appropriate for this organization? Answer Selected Answer: Market Correct Answer: Product division

Question 5
4 out of 4 points

A __________ structure organizes divisions according to the requirements of the different locations in which an organization appears. Answer Selected Answer:

geographic divisional Correct Answer: geographic divisional

Question 6
4 out of 4 points

Which type of organizational structure groups together individuals and resources by function and by product? Answer Selected Answer: Matrix Correct Answer: Matrix

Question 7
4 out of 4 points

__________ build and reinforce common bonds between organizational members. Answer Selected Answer: Rites of integration Correct Answer: Rites of integration

Question 8
4 out of 4 points

__________ are standards or styles of behavior that are considered acceptable or typical for a group of people. Answer Selected Answer:

Norms Correct Answer: Norms

Question 9
4 out of 4 points

Triad Systems' trade show is an example of a __________. Answer Selected Answer: rite of enhancement Correct Answer: rite of enhancement

Question 10
4 out of 4 points

The rights that an organization gives to members to receive and use organizational resources are called __________. Answer Selected Answer: property rights Correct Answer: property rights

Unit 5:

Question 1
4 out of 4 points

Which of the following technologies is used to develop master production schedules for manufacturing?

Answer Selected Answer: CAMM Correct Answer: CAMM

Question 2
4 out of 4 points

The specific pattern of decisions and actions taken by managers that includes the use of core competencies to achieve competitive advantage is called __________. Answer Selected Answer: strategy Correct Answer: strategy

Question 3
4 out of 4 points

__________ are the company specific attributes that give an organization a competitive advantage. Answer Selected Answer: Organizational resources Correct Answer: Organizational resources

Question 4
4 out of 4 points

The combination of skills, knowledge, abilities, techniques, materials, and machines used by individuals to convert or change raw materials into valuable goods and services is

known as __________. Answer Selected Answer: technology Correct Answer: technology

Question 5
4 out of 4 points

When an organization wants to achieve a low-cost advantage and a differentiation advantage simultaneously, it should pursue which type of strategy? Answer Selected Answer: Transnational Correct Answer: Transnational

Question 6
4 out of 4 points

According to Joan Woodward, technology is said to be __________ when procedures are for converting inputs to outputs can be specified in advance that tasks may be standardized and the work process made predictable. Answer Selected Answer: programmed Correct Answer: programmed

Question 7
4 out of 4 points

A company pursuing a multidomestic strategy should adopt which of the following structures? Answer Selected Answer: Global geographic Correct Answer: Global geographic

Question 8
4 out of 4 points

According to __________, the two dimensions underlying the difference between routine and non-routine or complex tasks and technologies are termed task variability and task analyzability. Answer Selected Answer: Charles Perrow Correct Answer: Charles Perrow

Question 9
4 out of 4 points

Which of the following strategies is used to decrease the costs of using intensive technology? Answer Selected Answer: Specialism Correct Answer: Specialism

Question 10
4 out of 4 points

According to the Woodward studies, organizations that employ continuous-process technology have __________ structures and a relatively __________ span of control. Answer Selected Answer: tall; narrow Correct Answer: tall; narrow

Unit 6:

Question 1
4 out of 4 points

What are the four principal stages of an organization's life cycle? Answer Selected Answer: Birth, growth, decline, and death Correct Answer: Birth, growth, decline, and death

Question 2
0 out of 4 points

In Greiner's model of growth, what is the phase of growth following a crisis of control? Answer Selected Answer: Growth through delegation Correct Answer: Growth through coordination

 Question 3
4 out of 4 points

Change implemented by managers at a high level of the organization is termed __________. Answer Selected Answer: top-down change Correct Answer: top-down change

Question 4
4 out of 4 points

Individual level resistance to change includes all of the following individual aspects EXCEPT __________. Answer Selected Answer: cohesiveness Correct Answer: cohesiveness

Question 5
4 out of 4 points

Revolutionary change consists of change that is all but which of the following components. Answer Selected Answer: incremental Correct Answer: incremental

 Question 6
4 out of 4 points

According to Lewin's theory, when the forces are in balance, an organization will __________. Answer Selected Answer: remain in a state of inertia Correct Answer: remain in a state of inertia

Question 7
4 out of 4 points

The process by which organizations move from their present state to some desired future state in order to increase their effectiveness is termed __________. Answer Selected Answer: organizational change Correct Answer: organizational change

Question 8
4 out of 4 points

__________ is a pattern of faulty decision making that occurs in cohesive groups when members discount negative information in order to arrive at a unanimous agreement. Answer Selected Answer: Group think Correct Answer: Group think

 Question 9
4 out of 4 points

According to your textbook, organizational level resistance to change includes all of the following organizational aspects EXCEPT __________. Answer Selected Answer: integration Correct Answer: integration

Question 10
4 out of 4 points

Evolutionary change consists of change that is characterized as all of the following EXCEPT __________. Answer Selected Answer: rapid Correct Answer: rapid

Unit 7:

Question 1
0 out of 4 points

__________ is a cognitive bias that leads managers to remain committed to a losing course of action and not admit mistakes. Answer Selected Answer: Cognitive dissonance

Correct Answer: Escalation of commitment

Question 2
0 out of 4 points

A customer wants to return a shirt that is too small to a national retail store. The retail manager will most likely make what type of decision? Answer Selected Answer: A nonprogrammed decision by using judgment to decide whether or not to give a refund Correct Answer: A programmed decision by following the company's refund policy

Question 3
4 out of 4 points

The process of leading a project and controlling activities resulting in the creation of effective new or improved products is termed __________. Answer Selected Answer:

project management Correct Answer: project management

Question 4
4 out of 4 points

The view of decision making as an unstructured process is taken to its extreme in which model? Answer

Selected Answer: Garbage can Correct Answer: Garbage can

Question 5
4 out of 4 points

The term "creative destruction" refers to: Answer Selected Answer: old, inefficient companies being driven out of the market by new ones. Correct Answer: old, inefficient companies being driven out of the market by new ones.

Question 6
4 out of 4 points

The changes in demand for a product that occurs over time is termed __________. Answer Selected Answer: product life cycle Correct Answer: product life cycle

Question 7
4 out of 4 points

__________ is the process of responding to a problem by searching for and selecting a course of action that will create value for organizational stakeholders. Answer

Selected Answer: Organizational decision making Correct Answer: Organizational decision making

Question 8
4 out of 4 points

The system of interrelated beliefs, preferences, expectations, and values is __________ structure. Answer Selected Answer: cognitive Correct Answer: cognitive

Question 9
4 out of 4 points

According to Anderson and Tushman, design competition is most prevalent in the era of __________. Answer Selected Answer: ferment Correct Answer: ferment

Question 10
4 out of 4 points

Which of the following is NOT one of the levels of organizational learning? Answer

Selected Answer: Intra-individual Correct Answer: Intra-individual

Unit 8:

Question 1
4 out of 4 points

In a manufacturing firm, production managers inform human resources that they need more workers at the last minute and order staff accountants to calculate costs immediately. This is an example of which potential source of conflict? Answer Selected Answer: Bureaucratic factors Correct Answer: Bureaucratic factors

Question 2
0 out of 4 points

Gatekeepers have power stemming from __________. Answer Selected Answer: authority Correct Answer: control over information

Question 3
4 out of 4 points

__________ is the clash that occurs when the goal-directed behavior of one group blocks the goals of another. Answer Selected Answer: Organizational conflict Correct Answer: Organizational conflict

Question 4
4 out of 4 points

In which stage of Pondy's model does an "us-versus-them" mentality emerge? Answer Selected Answer: Felt conflict Correct Answer: Felt conflict

Question 5
4 out of 4 points

Jane works for a manufacturing plant that has been under pressure to reduce pollution. Jane increased her knowledge of environmental laws in order to help the company follow waste disposal laws. Jane is using which of the following political tactics? Answer Selected Answer: Increasing nonsubstitutability Correct Answer: Increasing nonsubstitutability

Question 6
4 out of 4 points

A coalition is: Answer Selected Answer: built around trade-offs. Correct Answer: built around trade-offs.

Question 7
4 out of 4 points

Rick is the only person in the finance department who knows how to fix the computer when it breaks down. The source of Rick's power is: Answer Selected Answer: nonsubstitutability. Correct Answer: nonsubstitutability.

Question 8
4 out of 4 points

A third party __________ is often used to moderate a dispute between organizational subunits or stakeholders. Answer Selected Answer: negotiator Correct Answer: negotiator