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BRNO TEST PAPER

Brno Test Paper (SET 1 Version A) 5 Sections : (1) DU(10 marks) (4)RC (30 marks) (2) PS(10 marks) (5)WaE (5 marks) (3) CU(10 marks)

Important Instructions to Candidates: Please follow the instructions written in the email before you shade/mark/indicate your correct choices on the answer sheet. The Test paper is a Multiple Choice Question Format. The test consists of 56 questions. The duration of the test is 60 Minutes. There are no negative marks for a wrong answer or an un-attempted question. Each question will have either 2 or 4 choices with ONLY ONE correct answer. Mark the right option in the Answer Sheet by colouring the cell with black colour. Please mark the right option only. Use a separate Word document for question no. 56. Other formats than Words would not be accepted.

By sending back your answers you are confirming following paragraph: I certify that all work submitted in this document is my own work. I have completed the assessment and written essay on my own without assistance from others. I understand that any further consideration for employment with Infosys BPO, Brno is contingent to my qualifications and successful completion of the selection process based on my own efforts and achievements. I further understand that any evidence discovered that support that any information provided is not based on my true effort will disqualify me for further consideration for employment.

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Study the following table carefully and answer the questions that follow. The table gives the details of the top 15 MBA schools in the US ranked by the US news and world report.

1. Mary has received admission in all the schools listed above. She wishes to select a university based on a higher Overall Ranking whose annual tuition fee does not exceed $24000, and whose Median starting salary is atleast $83000. Which school should she select? (a) University of Virginia (b) University of Pennsylvania (c) Columbia University (d) University of California-Berkeley 2. How many universities have higher median starting salary and lower tuition fee than Stanford University? (a) 6 (b) 3 (c) 4 (d) None of these

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3. Which University has exact 1 as Ranking by Academics but a ranking of more than 4 in Ranking by Recruiters? (a) Dartmouth University (b) University of Virginia (c) Northwestern University (d) University of Chicago

The below graph gives the everyday percentage consumption of Cappuccino by adults over the years 1996 to 2006. Answer the questions on the basis of the below graph.

4. Which year has seen the sharpest increase in percentage in the number of adults drinking cappuccino everyday? (a) 1998 (b) 2000 (c) 2004 (d) 2006 5. In which year has the percentage of adults drinking cappuccino every day remained constant from the previous year? (a) 2002 (b) 2003 (c) 2005 (d) 2006

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6. What is the difference between the percentage of adults drinking cappuccino in 2005 and 1996? (a) 27% (b) 25% (c) 20% (d) 19%

Given below are the details of the state government expenditure. Answer the question based on the graph given below:

7. On which of the below two categories, the government has incurred the same amount of expenditure? (a) (b) (c) (d) Fire and General Govt Health and Human services and General Govt. Planning and Economic Devt and Library Both b and c

8. The government has incurred the highest expenditure in which of these categories? (a) (b) (c) (d) Housing Fire Public works Fund Transfers, Debt Service

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Answer the questions based on the graph given below. The graph shows the number of cars sold for 7 different types of cars.

Number of cars sold

400 350 300 250 200 150 100 50 0 Car 1 Car 2 Car 3 Car 4 Car 5 Car 6 Car 7 Car 1 Car 2 Car 3 Car 4 Car 5 Car 6 Car 7

9. The sales for which two cars were the same? (a) (b) (c) (d) 2&7 3&5 3&6 1&4

10. Which car was sold 50 numbers less than car 7? (a) (b) (c) (d) Car 5 Car 1 Car 2 Car 6

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11. If COMPUTER is coded as EQORWVGT, then what is the code for BUILDING? (a) DCRKWCN (b) ECRLVDN (c) DWKNFKPI (d) DCRKWCM

12. In a family, there are five daughters. If every daughter has a brother, how many boys are there in the family? (a) 1 (b) 2 (c) 3 (d) 5 13. From among the answer options, choose the one that has the same relation with the third term as the second term is related to the first term. Whale : sea : : (a) dog: water (b) mouse: rat (c) snake : fire (d) eagle : sky 14. Find the next letter in the following letter series. A , C , F , J , ? ,? (a) O , U (b) R , V (c) M , O (d) L , P

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15. Find the next term in the series: AZ, YB, CX, WD, --(a) EZ (b) EV (c) EU (d) ET 16. If the day after tomorrow will be a Thursday, what day of the week was the day before yesterday? (a) Sunday (b) Wednesday (c) Monday (d) None of these

17. . Which figure comes next?

(a) (b) (c) (d)

A B C D

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18. Which figure comes next?

A (a) A (b) B (c) C (d) D

19. How many 6s are there in the following sequence that are immediately followed by 3, but not immediately preceded by 6? 4336636433249663993623663964 (a) Two (b) Three (c) No (d) One

20. If Sun is called Moon, Moon is called Chair, Chair is called Book, and Book is called Sun, then what do we sit on? (a)Chair (b)Book (c)Sun (d)Moon

Infosys BPO Ltd COMPUTER USAGE

21. In computer technical specification, RAM stands for: (a) Rooting Allocation Module (b) Random Access Memory (c) Raw Acceleration Measurement (d) Regular Application Maintenance

22. The advantage of an SSD hard drive is its: (a) Large capacity (b) Low cost (c) High transfer speed (d) Spherical design

23. Which of the below statements is true? (a) VGA is an audio output port (b) "Ethernet" is a common name for a network connecting up to eight computers (c) A router can never influence the performance of an internet connection (d) SMTP settings on an email account can cause issues with outgoing mail

24. PNG is a file extension typically associated with: (a) Video (b) Audio (c) Plain text (d) Images

25. Which technology was widely adopted first? (a) CRT (b) OLED (c) LCD (d) Plasma

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26. It is not recommended to make a backup of data on another partition on the same hard drive because: (a) It is extremely slow to copy data to another partition (b) Not too many hard drive manufacturers include more than one partition on their hard drives (c) If the hard drive stops working completely, data on all partitions is lost anyway (d) Files larger than 256 MB cannot be copied to another partition

27. Li-Pol is a common name of a technology used in: (a) Processors (b) Monitors (c) Memory modules (d) Batteries

28. The theoretical maximum data transfer speed of an 8 Mbit internet connection is: (a) 1 MB/s (b) 8 MB/s (c) 16 MB/s (d) 64 MB/s

29. GPRS, LAN, EDGE, 3G - which one does not fit in the group? (a) GPRS (b) LAN (c) EDGE (d) 3G

30. What do internet browsers store in the cache memory? (a) User's personal information, so he or she can be recognized on the network (b) A record of all issues the browser experienced that is automatically sent to the developer (c) Parts of visited websites to increase browser performance (d) All files downloaded by the user, such as photos, videos, documents etc.

Infosys BPO Ltd READING COMPREHENSION

Read the passage given below and answer the following questions: Hundred years ago a holy man lived in an Eastern country. His name was Joseph. Joseph had a shining silver cup. It was very valuable and very holy and it was called the Holy Grail. Once a year Joseph called all his family and friends to his house for a holy feast. They all sat at a round silver table. In the middle of the table Joseph put the Holy Grail. Then he told his greatest friend, Alan, to go to a river. 'There is a silver fish in the river', Joseph said, 'Catch the fish and bring it here.' Every year Alan went to the same river. Every year he saw a silver fish swimming in the clear water. And every year he caught the fish and brought it to Joseph. Joseph cooked the fish, and gave a piece to all his family and friends. There was always enough fish for everyone, and they sat round the table and ate it. And in the middle of the table, the Holy Grail shone in the fire light. Then Joseph took the Grail and hid it in a box for another year, and everyone went away. They felt good and blessed and holy after looking at the Holy Grail.

31. What was the name of Josephs greatest friend? (a) Alan (b) Grail (c) Holy (d) None of the above

32. State true or false: The color of the Holy Grail & the fish was silver? (a) True (b) False

33. How often did Joseph do the Holy Grail feast? (a) Once a month (b) Twice a year (c) Once a year (d) Twice a month

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34. How did everyone feel, looking after the Holy grail? (a) good (b) blessed (c) none of these (d) both of these

Read the passage given below and answer the following questions: One out of every ten people walking down the street is left-handed. Everywhere they go, left-handed people come across tools that were designed for right handed people. From scissors to camcorders to screw drivers to hockey sticks to baseball gloves, lefties learn early on that they need to develop skills to live in a world designed for right handed people. If you are a right-handed person, try this experiment sometime: Grab a scissors with your left hand and try cutting a piece of paper. Don't be surprised if the experience feels extremely awkward. Thankfully, there are companies that make left-handed scissors, left handed camcorders, and other lefthanded tools. But often times left-handed persons find themselves in a situation where they have no choice but to use something designed for right-handed persons. In ages past, society was not sympathetic to left-handed persons. Young students who preferred using their left hand to write were punished for doing so. Some of these students eventually learned to write with their right hand, but only after enormous effort. These days parents and teachers are far more accepting and understanding. In almost every school in the world, students who are left handed are allowed to continue using their left hand to write. Medical researchers have searched long and hard for what causes people to be left handed or right handed. The researchers have concluded that left handed people are left handed for the same reason as brown eyed people have brown eyes. It's just one of those things that show up in one out of every ten people.

35. State true or false: One out of twenty people on the street are left handed? (a) True (b) False

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36. Earlier, what happened to the young students who used to write with their left hand? (a) they were not allowed to write exams (b) they were not allowed to enter the school (c) they were burned (d) they were punished 37. These days companies have started making special left handed _____ and _____? (a) scissors (b) camcorders (c) both of these (d) none of these 38. What is the most common problem faced by left handed people? (a) they come across tools that were designed for right handed persons (b) they are awarded by the society (c) Both of these (d) None of these Fill in the blanks with the most appropriate word: 39. She ______ like soccer. (a) dont (b) doesnt (c) hasnt (d) havent 40. This will be just between you and ___. (a) I (b) me (c) myself (d) mine

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41. The boy _______ threw the ball was thin. (a) who (b) which (c) himself (d) that 42. _____ hour ago we met _____ history teacher. (a) an / an (b) an / a (c) a / a (d) a / an

43. Shelly cannot ________ tennis. She has broken her arm. (a) to play (b) play (c) playing (d) played 44. ______ shall I say is calling? (a) Whose (b) Who (c) How (d) What

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Read the passage given below and answer the questions that follow: Abraham Lincoln was born on February 12, 1809 in a log cabin in Kentucky. A cabin is a small house made of wood. When he was seven years old, his family moved to Indiana. In 1830, the family moved to Illinois. As a boy, Abraham Lincoln loved books. He always borrowed books from his neighbors. He read them for a short time and then took them back to their owners. He grew very tall. He was 64 tall. He weighed 180 pounds. Lincoln studied law in his free time. He was also interested in politics. He ran for political office. He lost in 1832. Later, he was elected to the Illinois legislature 4 times in 1834, 1836, 1938, and 1940. People in the legislature make the laws. He became president of the United States in 1861. He was the 16th president of the U.S. There was a war between the North and the South in the U.S. It was the Civil War. Lincoln called men to fight for the North. The North won the war. There were slaves in the South. Slaves work for no money. They must work. They are not free to do what they want. Lincoln set the slaves free in 1863. He let them go so they did not have to be slaves anymore. Lincoln is famous for that.

45. Where was Abraham Lincoln born? (a) (b) (c) (d) US New Jersey Kentucky Chicago

46 How did Lincoln like to spend his time as a child?

(a) (b) (c) (d)

By playing soccer Helping his father in his work Playing with his siblings Reading books

47. In which year did Lincoln set the slaves free? (a) (b) (c) (d) 1834 1836 1863 1938

48 . In which year did Lincoln become the President of United States? (a) (b) (c) (d) 1863 1861 1834 1836

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49. I never __________ to school on Sundays. (a) (b) (c) (d) go has been going goes gone

50. We ____________ since 7:00 am.

(a) (b) (c) (d)

have been working work worked working

Find the correct substitute for each of the words underlined in the sentences given below. 51. We ought to win the race!

(a) (b) (c) (d)

Are supposed to Are allowed to Are able to None of the above

52. I can swim. (a) have to (b) am able to (c) am supposed to (d) None of the above

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Read the passage given below and answer the questions that follow: Slap! Swat! How do those annoying mosquitoes find you? Is it your wonderful personality or is it something else which attracts them? And why are you so rarely able to swat them before they fly off to another feast? There are about 3,500 species of mosquitoes in the world. Not all of them are in your back yard, although sometimes it seems that the summer evening air is filled with them. There are about 200 species of mosquitoes in the United States about 80 species have been identified in Florida, which is an ideal breeding area. If you want to control the spread of these pesky insects, it is important to know how they live and breed. As you will see, much of their life is spent in water, so getting rid of standing water plays a large role in controlling mosquitoes. There are four stages in the lifetime of a mosquito: egg, larva, pupa, and adult. Mosquito eggs need water to hatch. Different species of mosquitoes prefer different places to lay their eggs. Some prefer to lay their eggs in standing water, such as water in old tires or buckets. Others like to lay their eggs in areas with a lot of organic material, like leaves and grass, so they lay their eggs in marshes and swamps. Some prefer fresh water; some like saltwater. Adult mosquitoes emerge after several days of growth. Some mosquitoes reach maturity in as few as 5 days, but most require 1014 days before they reach maturity. Variations in maturity time are due to differences in species and differences in the temperature of the environment. Adult mosquitoes mate within a few days of their emergence as adults. They eat fruit, nectar, and any other sources of sugar they can find. Female mosquitoes need blood in order for their eggs to develop. After the female has her meal of blood, she rests for two or three days before she lays her eggs. The cycle of eating and laying eggs continues for one or two weeks, which is the lifetime of a mosquito. Now you know that it is the female mosquitoes which bite you. But how do they find you their meal of blood? Mosquitoes seek out warmth and movement both properties of human beings and other animals. They also seek carbon dioxide, which is exhaled by humans and other animals. So while it is not exactly your wonderful personality which attracts them, the social activities of conversation and laughter which involve movement and the exhalation of carbon dioxide are what attract these annoying little insects! 53. There are how many species of mosquitoes in the world? (a) 200 (b) 3500 (c) 80 (d) None of the above 54. Which is the ideal breeding area for the mosquitoes? (a) South Africa (b) Canada (c) Florida (d) All of the above

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55. What properties of human beings attract mosquitoes to them? (a) (b) (c) (d) Human emotions Personality Intelligent brain Warmth and movement

WRITING AN ESSAY
56. Choose any one of the topics given below and write a short paragraph (approximately 150 words). Use a separate Word document for the essay. (5 Marks) - If you had to deal with an irate customer how would you deal with the situation & what skills are required to deal with such situations. - Describe customer service in your own words and what aspects are essential to provide excellent customer service. - Explain the importance and impact of providing correct information to customers.