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ACKNOWLEDGEMENT
No research can blossom from a single persons mind without proper guidance, assistance and inspiration from various quarters. My project report was given its present shape by assistance of many people whom I am greatly indebted to. I take this opportunity to express my deep gratitude to the management of
VIJETA KAPIL
PREFACE
Human beings are very dynamic. Every moment there is a slight change in his working. The success of any organization depends upon the employees working in it. Though the capital and other sources of production are vital for the growth of an industry, one cannot think of an industry without the human resources, i.e. The precious wealth of a nation! It is a matter of great pleasure for me to write the preface for TVS Srichakra, Pantnagar. As a part of M.B.A. programme all the students are liable to undergo summer training in some organization to enable them to get acquainted with the practical aspects of the organization business management. The practical exposure in an organization connects the theories that we learnt in academics with the practical knowledge. I have done my summer training at TVS SRICHAKRA Limited SIDCUL, Pantnagar (U.S Nagar) and found the working environment in the organization very conductive, cordial and harmonious which tempted me to go in depth of the research. This training taught me: Man power is always superior to the money power!!
Contents Declaration Acknowledgement Preface Chapter 1- Introduction Introduction To Human Resource Management Introduction to the Topic Justification for Selection Chapter 2- Objective of the Study Chapter 3- Company Profile Chapter 4- Review of Literature Training & Development An Introduction Objectives Of Training Types and Methods of Training Training Cycle or Process Benefits and Limitations Training & Development at TVS Srichakra Ltd. Chapter 5- Research Methodology Chapter 6- Data Analysis and Interpretation Chapter 7- Findings and Conclusion Findings Conclusion Chapter 8- Recommendation Chapter 9- Limitations of Study Bibliography Questionnaire
The role of Human Resources is changing as fast as technology and the global marketplace. Historically, the HR Department was viewed as administrative overhead. HR processed payroll, handled benefits administration, kept personnel files and other records, managed the hiring process, and provided other administrative support to the business. Those times have changed. The positive result of these changes is that HR professionals have the opportunity to play a more strategic role in the business. The challenge for HR managers is to keep up to date with the latest HR innovationstechnological, legal, and otherwise.
An organization is made up of five resources- man, material, money, methods & machinery. First one is living one, that is human and the other four are non living, that is non-human. It is the people that make use of non-human resources. Hence, people are the most significant resources in the organization. From national point of view, human resources are the knowledge, skills, creative abilities, talents and aptitudes obtained in the population; whereas from the view point of the individual enterprise, they represent the total of inherent abilities, acquired knowledge and skills as exemplified in the talents and aptitudes of its employees. HRM is a process of managing people of an organization with a human approach. It is an approach to develop and effectively utilize manpower not only for the benefit of the organization but for the growth, development and self satisfaction of the concerned
people. In other words, it is a process of bringing human resources and organization together so that goals of each are met. It can be defined as an art of procuring, developing and maintaining competent workforce in the organization to achieve the goals of an organization in an effective and efficient manner.
Industrial Relations
OBJECTIVES OF HRM
Of all the factors of production, man is by far the most important. The importance of human resources can be analyzed from the fact that they are the people who make things happen. The product of any manufacturing organization by itself is not enough to win customers over; it is the service support that gives it the edge to steal a march over its competitors. The human resource becomes even more important in the service industry whose value is delivered through information, personal interaction or group work. This is the only resource which can produce unlimited amounts through better ideas. The main objectives are as follows: HRM works for Organizational Development. To help the organization to attain its goals. To employ the skills and abilities of the employees efficiently and effectively. To provide the organization with well trained and well motivated employees. To increase to the fullest the employees job satisfaction and self actualization. To develop and maintain quality of work life in the organization. To communicate human resource policies to all employees. To maintain ethical personnel policies and behavior in the organization. To increase the competitive advantage and enhance the working environment.
The objective of the study is to gain insights regarding the Training and Development Programs organized in the Company, so that it enhances the performance of the employees and increases the Competitive Advantage. In the words of Frederic Harbinson; The human beings are the active agents who accumulate capital, exploit natural resources, build social, economic and political organizations and carry forward national development. Therefore, the training and development of these workforces becomes the fundamental perquisites for shifting the economic paradigm towards greater prosperity. Due to this aspect of the topic, it is taken as the main objective of the study and under this various aspects of Training and Development are considered such as; whether the training
needs are identified properly? Are these Training Programs beneficial in the long run? The report analysis the various factors and then submits the Suggestions.
Incorporated in 1982, the company manufacture a complete range of two and three wheeler tyres and tube for the domestic market and industrial Pneumatic tyres, farm and implement tyres, skid steer tyres, multipurpose tyres, floatation tyres etc, for the export market at its state of art manufacturing facility at Madurai in Tamil Nadu Spread over an area of 2.5 lakhs Sq. mts, manufacturing unit at Madurai Employs over 3800 People.
TVS tyres is one of the major supplier to all leading original equipment manufacture namely TVS motors, Hero Honda , Bajaj Auto & Yamaha motors and has a strong network of over 2050 dealers and 23 depots
TVS Srichakra
TVS Means- Trichur Vtnkatram Sundaram Iyengar TVS Also Means- Trust Value & System About the founder: Mr. TVS Iyengar was born in March 22,1877 & died in 28 April 1955 He had five sons and two daughters His School education in Trichur and college education in Triunelveli, Hindu College In 1903 he joined Railways as clerk In 1911 he with Bahadur Kadar Nawaskhan Started Bus service. In 1929 he got distributor ship for General Motors Parts Sales History of TVS Company 1940 Service Station, Tyre Rethreading. 1954 Parts Distribution 1960 Component Manufacturing 1980 Two Wheeler Manufacturing 1982 Tyre And Tube Manufacturing 1990 Logistic Solution
Company Information: There are two Manufacturing unit of TVS Srichakra Tyre Group a) Madurai b) Uttrakhand Annual Turnover 1.6 Billion US Dollar 65% Market in Two Wheeler Tyre Industry Present TVS UKD Production is
a) Tyre Average 9000/ Day (Average 75% Achievement) b) Tubes Average 12000/ Day (Average 90% Achievement) Manpower Strength in UKD Plant 1200 Manpower Strength in Madurai Plant 3800
TVS GROUP
Specification
Scooter Moped Premium tread design for high traction and road grip Reinforced crown and sidewall to give very good impact strength to carry heavy loads Studs extended upto shoulder for better grip during cornering aesthetic appearance Unique tread design for excellent road grip and mileage Scientifically designed tread blocks which give uniform tread wear Aesthetically designed side wall Reinforced casing to absorb shocks And Impact Ideal for both dry and wet roads G oo d
C Specification
TMotorcycle
Tire
Specially engineered design gives superb road grip Optimized radius for excellent drivability Rugged looking tyres suitable for all track conditions Studs extended up to shoulder for better cornering Reinforced casing for absorbing shocks and impacts Good aesthetic appearance
IndustrialPneumatic tyres
SPECIFICATION Skid Steer Extra deep tread for long wear and puncture resistance High fabric lockup around bead for improved sidewall stability Wider width for wider contact patch NR based compound for better chipping resistance Tread length offset by to 3/8 of an inch which gives extra biting power in both forward and reverse Heavier under tread to support the tread and to enhance user ability to recap Extra rubber at the lowest section of the sidewall provides more protection for rim flange
SPECIFICATION
Wider tread for excellent flotation Nylon construction for strength and durability Wider Ribs and deep grooves for directional control
TYRES
AUTO TYRES
ONS NS
TUBES
The organization believes that the Training and Development is required to build value in the employees and in the organization as a whole.
Training and Development is an important tool for the management that enhances the performance of the employees, and thus increases the Competitive Advantage efficiently. Training and Development focuses on the following factors. Better Training and Development Programs can reduce cost, improve quality and increase the value of the Competitive Advantage. It aligns people with Business Strategies. Deals with the soft factors driving human resources.
OBJECTIVES OF TRAINING
Training is an organized activity for increasing the knowledge and skills of people for a definite purpose. I t involves systematic procedures for transferring technical know-how to the employees so as to increase their knowledge and skills for doing specific jobs with proficiency. In other words, the trainees acquire technical knowledge, skills and problem solving ability by undergoing the training program. The major objectives of training are as follows: To train the employees in the indigenous and alien cultural values. Increasing the quantity and quality of output which may further lead to improvement in work methods and skills. Training the employees for promotion to higher jobs. Train the bright but dronish employee in the formation of his goals. To train the employees towards better job adjustments and building high morale. To reduce Supervision, Wastage and Accidents. Development of effective work habits and better job performances.
Disadvantages: Expensive equipment and work space is tied up High wastage Trainee will be under pressure.
2. OFF-THE-JOB TRAINING: Advantages: Organized Training. Executives get away from the pressure of the job. Provides resource such as faculty, executives, books, etc. Better arrangements.
Types of OFF-THE-JOB-TRAINING Lectures. Seminar or Team Discussion. Case studies. Programmed Instruction.
T-group training.
training programs. The designing of the Actual Training Program takes place and all the pre- testing takes place. 3. DEVELOP: Development of the training programs by analyzing all the driving forces. Training methods, tools, timings, objectives, data and the resources are developed and arranged. 4. CONDUCT: The actual program is conducted and carried according to the training calendar. 5. EVALUATE: This stage evaluates the success or failure of the training program which is done by the management. Feedback or follow-up steps are taken so that control measures are adopted during the whole program.
Training offers innumerable benefits to both the employees and the employers, in depth it helps in building a learning organization and a competitive workforce. The importance and the associated benefits of training can be studied under the following heads: BENEFITS TO THE EMPLOYEES: Training increases the overall worth of the employees thus making them more useful and employable for the organization. It contributes to higher production, fewer mistakes, greater job satisfaction and lower turnover ratios. It makes employees effective and efficient and as a result there is a reduction in wastage of resources and time. Employees can realize their career goals easily. Career moves and job-hopping, which happen to be the order of the day, can be made in a flexible manner.
BENEFITS FOR THE ORGANIZATION: An overall development of the employee increases the human asset of the organization and enhances the competitive advantage of the company.
Training helps in achieving higher standards of quality, building up a satisfactory organizational structure, delegating authority, and motivating employees to perform better.
Employees turnover and absenteeism are reduced. Wastage is minimized. Job enlargement and job enrichment programs can be implemented easily. Making training a continuous affair in the organization can strengthen the employee loyalty.
Effective Training and development activities in the organization depicts that the organization has a clear mindset for the development of its employees and is concerned for their future prospects. This thus develops a good image of the company in the industry and in the society as well.
LIMITATIONS OF TRAINING: The calculation of ROI is much intensive process and complicated too. Training is a costly affair. The costs involved in training include travel and halting expenses of the participants in the program. Training may result in the dislocation of the work and loss of output because regular office work is likely to be interrupted or delayed because of the time spent in training. Sometimes it is difficult to obtain good trainers and instructors. The Training Environment and the culture sometimes act as a restraining force which hinders the Training Process.
The process of globalization not only brings HR & Training and Development functions closer to the strategic core of the business but it is also changing the scope and content of the same. These days in a Learning Organization, the virtues of Team Work, Empowerment of employees and Continuous Improvement and Development of employees, knowledge and skills in the organization have been given greater emphasis. Thus, we are witnessing a renewed interest in HR, Training and Development process as a major strategic tool that can uphold the competitive position of the company, through its PEOPLE.
Training is essentially a process of learning, a process that brings about a change and self-development.
The word Training is conveyed generally by the meaning discipline, education and development. Similarly, the word Development is conveyed by the sense of learning, acquiring and using the knowledge and skills acquired through training on the job. Ancient Indian educationists thus thought of Training and Development as two sides of the same coin i.e. if a person is properly trained, he develops as an individual and also contributes to the organization to which he belongs. Training is like giving spectacles of requisite power to a man so as to enable him to have better perspective in taking the right action and decision on the job, so that individual and organizational productivity and effectiveness increases.
TVS SRICHAKRA believed in cultivating its most valuable resource i.e. PEOPLE. It is with this believe that the company has been using this valuable tool of Training to bring about a change in the minds and working culture of the employees
If you want 1 year of prosperity, grow grain. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people.
2002
Production Maintenance / Plant Engineering Purchase Department Store Quality R&D / Technical
Head Plant
Engineering
Plant Head
Identifying the Source of Training and Organizing the Training Program as per the Training Calendar
We are pleased to announce that the HR Department is going to identify the training need for every individual on yearly basis & accordingly we will organize various training programs either internal or external to fulfill their needs. As per the TNI procedure, you are hear by requested to in list the functional/Technical & behavioural, customer specific requirement, organizational requirement, SHE & QMS requirements, regulatory requirement related training topics for your department members for the yr 2011-12 Please suggest or recommend the names of training faculties (Both internal & external) for the identified training topics. We expect the duly filled format of training need identification (attached here with latest by 20th June 2011) For any clarification Mr. Alok Kumar (Manager-HR) or Mr. Jitender (executive-HR) may be contacted. Team HR
I propose the following Training and Development for the year________ (Attach sheet if necessary):
Functional /Technical
Proposed Area/Subject of Development 1. 2. 3. 4. 5 Name of the Reporting Officer Signature of HoD Date : ________________ Criticality (1/2/3) By When (Specify the Quarter)
Behavioral
Proposed Area/Subject of Development 1. 2. 3. 4. 5. Criticality (1/2/3) By When (Specify the Quarter)
Explanation:____________________________________________________________________________ CRITICALITY: 1. High Criticality, required at the earliest for performing on the job. 2. Medium Criticality would help in better performance, not immediate. 3. Good to know. Note: Please note that 1 (High Criticality) may not be given to more then 1 per year Functional/Technical Training: These are the training inputs essential for effectively performing the roles and responsibilities of a Job as per KRA. These may also be inputs for learning new skills required for new responsibilities. e.g.: FMEA, MSA, SPC, Tally, CRM,ISO,SIX SIGMA etc.
Summer training project report on T&D Behavioral Training: These are the training inputs required for the enhancement of soft-skills and continuously achieve Personal Development. e.g.: Communication skills, Interpersonal Skills, Time Management, etc
4. PREPARATION OF MONTHLY CALENDAR: A monthly calendar is prepared on the basis of annual calendar so that the participants and the various departments are intimated well before hand.
5-THE TRAINING PROGRAM: The training program as scheduled in the monthly training calendar is conducted and the participants are well communicated about the venue, timing and some information about the trainer. Training Attendance is maintained by the HR Department regularly after each training program. TVS SRICHAKRA LTD. Attendance Sheet Training Title: __________________________ Training Time & Date: ________to__________ ON: ___________ Training Duration: _____________________Hr/min Training Faculty: ________________________ Training Venue: ________________________
S.no.
Participants Name
Signature
4-TRAINING FEEDBACK: A training feedback form is maintained by the HR Department and is filled by the participants who have attended the training after each training program. The Training Feedback form is as per the following:
Excellent
2. 3. 4. 5.
Use of training on your actual job Amount of time spend on each topic. Use of training material. Administrative arrangements.
2. 3. 4. 5.
Presentation style of the trainer. Trainers ability to solve queries. Trainers ability to encourage participants. Use of Supporting facilities for training e.g Computers
Valuable Suggestion for improvement in Training:_______________________________ _______________________________________________________________________ _________________________________________________ In Brief Contents of training:________________________________________________ _______________________________________________________________________
5. TRAINING EFFECTIVENESS: After the training program is completed effectiveness of the training program is judged by the respective HODs and a form is filled by them analyzing the various aspects of training.
RESEARCH METHODOLOGY
The research methodology describes the process of research work. This contains the overall research design, the data collection methods, the sampling procedure, the field survey method and the analysis procedures.
DATA COLLECTION METHOD: Data were collected by survey method and by reviewing of the publishing literature that includes official document of TVS Srichakra Ltd. And other related documents of the company. PRIMARY DATA: The structured questionnaires are used to collect the data from the staff of various departments. RESEARCH INSTRUMENTS: Objective types of Questionnaires are used to collect data. SAMPLING SIZE: In the survey for analyzing the Training and Development Activities a total number of 45 employees are taken at random from the various Departments of the organization. SAMPLING PROCEDURES: To get the feasible and accurate results, stratified random sampling method is used. SECONDARY DATA:
The secondary data was gathered from the books related to Training and Development, websites, newspapers and magazines.
QUESTIONNAIRE
1. Does Training and development programs help in building a learning Organization and a Competitive work force? Options: A. YES B. NO 2. Do you think that Employees training needs are identified properly? Options: A. B. C. D. YES TO LARGE EXTENT TO SOME EXTENT NO
3. Does Training Programs are conducted according to the training calendar? Options: A. ALWAYS B. SOMETIMES C. NEVER 4. Is the Performance Appraisal Process linked with the T & D Process? Options: A. YES B. NO C. CANT SAY 5. Is the Information communicated well in advance about the relevant details of the Training program? Options:
A. B. C. D.
6. Is the Atmosphere of the class well established to facilitate open discussion? Options: A. B. C. D. YES TO LARGE EXTENT TO SOME EXTENT NO
7. How far these training programs are useful in your day to day work? Options: A. B. C. D. ALWAYS OFTEN SELDOM NEVER
8. Are the resources required for T & D Program effective enough to fulfill the requirements? Options: A. B. C. D. VERY GOOD GOOD SATISFACTORY POOR
9. Are the Training Aids easy to understand and access? Options: A. YES B. OFTEN C. NO 10. Do you have any suggestion for the betterment of these programs?
15%
85%
Question No. 2
2. Do you think that Employees training needs are identified properly? Options: A. B. C. D. YES TO LARGE EXTENT TO SOME EXTENT NO Responses (%) 51 14 5 30
Options A B C D
30%
51% 5% 14%
C D
INFERENCES DRAWN: About 51% say that YES training needs are identified
properly, whereas 30% disregard the fact.
Question No. 3
3. Does Training Programs are conducted according to the training calendar? Options: A. ALWAYS B. SOMETIMES C. NEVER Options A B C Responses (%) 76 20 4
4% 20%
76%
A B C
INFERENCES DRAWN: About 76% employees say that the Training Programs
are conducted according to the training calendar, 20% say that its only sometimes that the Training Calendars are followed and 4% say that the calendar is not at all followed.
Question No. 4
4. Is the Performance appraisal process is linked with the T & D Process? Options: A. YES B. NO C. CANT SAY Options A B C Responses (%) 61 14 25
25%
14%
61%
A B C
INFERENCES DRAWN: It is illustrated that about 61% employees feel that the
Performance appraisal process is linked with the T & D Process, 14% say no and 25% cant say anything about the linkage.
Question No. 5
5. Is the Information communicated well in advance about the relevant details of the Training program? Options: A. B. C. D. ALWAYS OFTEN SELDOM NEVER Responses (%) 78 19 3 0
Options A B C D
3% 19% 0%
78%
INFERENCES DRAWN: About 78% of the employees believe that always they
are communicated well in advance about the training programs and none of them feel that
they are not informed. This ensures that the organization and the HR Department both have effective communication.
Question No. 6
6. Is the Atmosphere of the class well established to facilitate open discussion? Options: A. B. C. D. YES TO LARGE EXTENT TO SOME EXTENT NO Responses (%) 52 42 5 1
Options A B C D
5%
1%
42%
52%
INFERENCES DRAWN: The chart illustrates that about 52% employees believe
that the training environment is well suited to promote effective learning and only 1% feel that the atmosphere is not conducive enough.
Question No. 7
7. How far these training programs are useful in your day to day work? Options: A. B. C. D. ALWAYS OFTEN SELDOM NEVER Responses (%) 90 8 2 0
2% 8% 0%
Options A B C D
90%
INFERENCES DRAWN: It is illustrated from the chart that about 90% of the
employees believe that the training programs are always useful in their daily work as the training, regarding any aspect or subject proves beneficial in their job performances.
Question No. 8
8. Are the resources required for T & D Program effective enough to fulfill the requirements? Options: A. B. C. D. VERY GOOD GOOD SATISFACTORY POOR Responses (%) 60 17 23 0
Options A B C D
23%
0%
17%
60%
INFERENCES DRAWN: About 60% say that the resources used for training are
very good, whereas 17% and 23% believe that they are good and only satisfactory. None of the employees feel that the resources are not effective.
Question No. 9
9. Are the Training Aids easy to understand and access? Options: A. YES B. OFTEN C. NO Options A B C Responses (%) 80 20 0
20%
0%
80%
INFERENCES DRAWN: About 80% of the employees feel that the training aids
are easy to understand and access. This clearly depicts that about 80% of the employees are satisfied with the Training Programs.
SUGGESTIONS
With the paradigm shift which is happening in organizations, the role and functions of the Training and Development Activities are also changing significantly and we too need new models, methods, techniques, ideas and suggestions to work effectively and efficiently within this change. On the basis of the study done by me, I believe that to provide value to the business, Training Systems and Processes should be constructed around and focused on, Specific Organizational Competencies critical for securing the Competitive Advantage in a competitive and global environment. These can be illustrated as follows:
The following suggestions are also provided on the basis of the study conducted and the inferences drawn: 1) For any Training Program to be a success, some factors play a significant role such as: TRAINING ENVIRONMENT TRAINING AIDS TRAINER
And most of all The Top management support and the employees initiative. It is suggested that these key factors should be considered significantly and monitored well. 2) The effective trainer stimulates without dominating, participates and encourages sharing without losing control, responds to the needs of individual participants but in the context of the group. Hence, the selection of the Suitable Trainer for A Specific Training Program becomes relevant. 3) In todays global scenario it is the foremost responsibility of the organization and specially the HR Department, that they should cater to need identification and need analysis properly, so that they are able to maintain a Qualified workforce.
4) The organization should develop such an organizational atmosphere or environment that the employees themselves feel open and comfortable to come with their Training Requirements individually. 5) The HR Department should take an additional responsibility of monitoring and analyzing all the Training Programs, at the years end, that have been conducted annually. 6) The HR department should insure that each individual undergoing training is provided by a soft copy or hard copy of the training program so that the learnings of the training can be revised by them which ultimately leads to more effective training.
CONCLUSION
Training and Development is an important tool of the management that trains the employees for the present and develops them for the future so that the desired goals and objectives are achieved. As per the research and study following conclusions are detailed: Training and Development helps in building a Learning Organization and
develops a positive productive workforce. Training and Development is a better way to show that the Company cares
for the employees and is concerned about its manpower development and their future prospects. Training and Development is a Win-Win Situation as both the Organization
and the employees are enhanced and both work for the betterment of each other.
management to maintain harmonious relationships with the employees by increasing their Competence Domain. Finally, it can be stated that Training and Development supports 100% to
generate more Qualitative Workforce which is required for the present and maintained for the future. Therefore, Training is seen in TVS Srichkra, as a big investment as this is going to payoff in the long run in terms of Quality, Productivity and Growth of the Organization. And thus the continuous efforts to achieve greater success through Change!
Time is the real factor which affects the study i.e. the time duration for the project work is a very short span of time to conduct effective study.
Some departments are remaining untouched to this exercise. Hence it does not bring the complete picture of the Training Programs.
Employees needs, expectations and behavior vary from one person to another. During this survey some employees show keen interest in the topic and give their views but on the other hand some employees dont show any interest and provide less support.
Scarcity of needful printed documents on the topic. All the employees and officers were found very busy in their working hours. The questionnaire being objective type did not have provided much opportunity to the employees for reasoning.
The Sample was selected from the employees those were in the post of Executives and Assistant Manager as told by my Project Guide, other executives were not included in the study.
BIBLOGRAPHY