Summer training report on ANALYSIS OF VARIOUS STRATEGIES OF HCL INFOSYSTEMS C.D.

C PROGRAM

HCL INFOSYSTEM LTD

SUBMITTED BY

OMAR WASEEM ANSARI

Roll No.1009470075

GALGOTIAS INSTITUTE OF MANAGEMENT & TECHONOLOGY GREATER NOIDA AFFILIATED TO MAHAMAYA TECHNICAL UNIVERSITY UTTAR PRADESH

DECLARATION

I solely declare that the report titled ANALYSIS OF VARIOUS STRATEGIES OF HCL INFOSYSTEMS C.D.C PROGRAM is a bonafied record of work carried by me, submitted partial fulfillment of requirement for the award of degree Master of Business administration under the guidance of Mr.Himanshu Singh (Marketing manager)

This research is solely the work of me based upon questionnaire, printed material given in bibliography. The matter embodied in this report has not been submitted for the award of any other degree.

OMAR WASEEM ANSARI

ACKNOWLEDGEMENT

I express my sincere gratitude to HCL Info system Ltd, for his able guidance, continuous support and cooperation throughout my project, without which the present work would not have been possible.

I would also like to thank the entire team of HCL Info system for the constant support and help in the successful completion of my project.

OMAR WASEEM ANSARI

TABLE OF CONTENTS

Chapter No. Subject

Ch.# 1.0 Ch.# 2.0 2.1 2.2 2.3 2.4 Ch.# 3.0 Ch.# 4.0 4.1 4.2 Ch.# 5.0 5.1 5.2 5.3 Ch.#6.0 Ch.#7.0 Ch.#8.0 Ch.# 9.0

Executive Summary. Research Methodology Primary Objective(s). Research Design Nature of Data.. Scope of the Study. Critical Review of Literature.. Company Profile . Industry Profile.. SWOT Analysis. Data.. Collection Primary Data... Secondary Data... Major player in market Role of advertisement Marketing strategy Findings & Analysis

5-10 11-14

15-16 17-46

47-48

49-52 53-54 55-56 57-61

Ch.# 10.0 Ch.# 110 Ch.# 12.0 12.1

Recommendations Bibliography Annexure Graphs

62-67 68-69 72-81

Case Study (minimum 10 pages)

82-96

(Note: All tables & graphs- Sources are compulsory to mention for any secondary data) In case of primary data, always specify the sample size.

CHAPTER 1.0

EXECUTIVE SUMMARY

HCL Enterprise is a leading global technology and IT enterprise with annual revenues of US $4 billion. The HCL Enterprise comprises two companies listed in India - HCL Technologies & HCL Infosystems. The 3-decade-old enterprise, founded in 1976, is Indias original IT garage start-up. Its range of offerings span Product Engineering, Technology and Application Services, BPO, Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products. The HCL team comprises over 45,085 professionals of diverse nationalities, who operate from 17 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms.

HCL Infosystems, with revenues (TTM) of US$ 2.6 billion (Rs. 11,897 crores), is India's premier information enabling and system integration company. HCL offers products and infrastructure solutions in the fields of computing, communication, networking, office automation, broadcasting and imaging. It has partnerships with leading global players like Intel, AMD, Toshiba, Bull, Ericsson, Cisco, Microsoft, Nokia, Apple, Computer Associates, Casio, Symantec and Konica Minolta among others.

HCL has a direct sales, channel sales and retail sales network pan India. HCL has a support of 360+ customer service centers and four ISO 9001 certified state-of-the-art manufacturing facilities. HCL Infosystems has pan India presence across metros and non-metros. With a mission to provide world-class information technology solutions and services to enable its customers to serve their customers better, HCL Infosystems is forever setting new standards of IT in the country.

In the world of high end cutting edge technology that we live in today, the students do not have the capabilities on leading edge technology which is so very critical to build the ICT infrastructure in the country. While a lot of emphasis is laid on availability of software engineering it is estimated that the Indian ICT market is over 84,000 crores today out of which 60-70% is hardware and Infrastructure software.

A study by Cisco-IDC estimates that one-third of companies are not able to fill their demand for networking professional. Also according to a estimate by E-Value, there is an estimated annual demand of around 2 lakes networking professional in the country while the supply is limited to about 60% only. The deficit is further estimated to grow at a CAGR of 21% till 2010 The technological changes add further to the demand, leading to not only a gap in quantity but a huge qualitative gap as well. Hence the realization and the urgent need to

create a robust and sustainable skilled manpower resourcing framework, has resulted in the Company setting up HCL CDCs.

HCL Infosystems has announced its latest initiative to create highly skilled IT professionals across the country.

Under this initiative, the company would offer hardware and networking career development courses at its career development centers (CDCs) in association with state technical schools like industrial training institutes (ITIs).It is learnt that HCL CDCs provide specially designed courses in high-end software, hardware and networking integration to groom students into industry-ready professionals. HCL CDCs also offer placement support to all their students who excel in their academics and display a remarkable performance during the course.

According to Rajendra Kumar, Executive Vice President, HCL Infosystems, the IT boom in India has caused a severe shortage of high-skilled ICT engineers. With HCL CDCs, they hope to play a leadership role in enlarging the talent pool available to organizations deploying IT in India. HCL also stated that it plans to set up 100 HCL CDCs across the country in the next 12 to 15 months.

S T M Eswar, Head, HCL CDC, said that HCL CDC courses have been designed keeping in mind the specific needs of modern day organizations. Their mission is to transform their students into industry-ready professionals who are ready to take on enterprise-wide IT deployment and integration assignments from the day one, without the need for any further training by their prospective employers. Eswar also added that HCL is offering a three-months full-time and one-year part-time course, titled HCL Certified Network Engineer (HCNE). The course involves 7 modules, 21 projects and 70 online tests as part of the academic curriculum. Meanwhile, the company has plans for introducing short-term modular courses to enhance skills of working professionals, who aspire for faster growth in their respective careers.

At present, there are 25-odd HCL CDCs in the country out of which the company operates seven centres, namely in Agra, Noida, Pune, Coimbatore, Meerut, Delhi and Kolkata. HCL recently launched its first centre in the eastern region in Kolkata. Kumar said, We have targets to churn out some 50,000 industry-ready IT professionals in the next 3 to 4 years. Elaborating on its expansion plans, Kumar said, About 90 percent of the centers will be set up on the partnership (franchisee) model and the balance will be owned and operated by the Company. We are also exploring the possibilities to set up centers in the overseas market especially in Africa, Middle-East and the SAARC nations. We will leverage our three-decades of expertise in the ICT arena in these nations.

He however declined to divulge investment details or the kind of revenues HCL is looking from the IT education business at this stage. For setting up an HCL CDC facility investments to the tune of Rs. 15-20 lakhs are required depending upon the location and size of the centre. Commenting on the plans, STM Eswar, Head, HCL Career Development Centre said, HCL CDC courses have been designed keeping in mind the specific needs of modern day organizations. Our mission is to transform the students into industry-ready IT professionals who are ready to take on enterprise-wide IT deployment and integration assignments from day one. The company in the first phase will focus on expanding the network of its training centers. HCL CDC is offering specially designed courses in high-end software, hardware, network integration and mobile technologies. HCL Infosystems has a long standing relationship with Nokia. Quoting a CISCO-IDC study, Eswar said it is estimated that one-third of companies are not able to fill their demand for networking professionals. It has been estimated that of the annual demand of around 2 lakh-networking professionals in the country, only 60% of the demand is presently met. The deficit is further estimated to grow at a CAGR of 21 percent till 2010. Eswar said, A major chunk of the students will be absorbed by HCL itself and the balance will be provided placement opportunity. He added that the content for the

courses has been developed by HCL and the instructors for all the centres will be appointed by HCL directly. I have made an effort to find talented students for HCL CDC courses and have done survey in school and colleges to find out which course is in demand and and I have design the business model by doing research for their course content on courses like Wi-fi technology and notebook technology. In the process, the aspects which have been looked into are:-

1. 2. 3. 4. 5. 6.

History of HCL Industry profile of hcl c.d.c Research problem Research methodology Analysis of facts Conclusions drawn

CHAPTER 2.0 RESEARCH METHODOLOGY

A Research Methodology defines the purpose of the research, how it proceeds, how to measure progress and what constitute success with respect to the objectives determined for carrying out the research study.

2.1 Objective(s)

The objective of my study is to understand and critically analyses the various aspects related to the strategy of HCL Infosystems c.d.c and to make further suggestion for its betterment so that they can get more and more data of the students.

Primary objective: objective: To tap potential individuals having ambition and determination to create a difference in the growth of IT sector.

Secondary objective : With so many IT training establishment springing up how association with HCL will be better in providing knowledge and tools that make career.

2.2 Research Design

The research design is a conceptual structure with in which research is conducted . it constitutes the blueprint for the collection ,measurement analysis of data .as it includes an outline of what researcher would do while conducting and implicating the research and analysis of data.

The appropriate research design formulated is detailed below. Exploratory research: this kind of research has the primary objective of development of insights into the problem. It studies the main area where the problem lies and also tries to evaluate some appropriate courses of action.

 The research methodology for the present study has been adopted to reflect these realties and help reach the logical conclusion in an objective and scientific manner.

The present study contemplated an exploratory research. As our researches in descriptive research which is concerned with describing the characteristics of a particular individual , or of a group. The research design that we will make will be having the following characteristics.

We have made a preplanned design for analysis of data collected from various Institutes such as DU colleges and engineering colleges.

The sampling which we made was basically random sampling as student were inquired at random and there were no deliberation in picking up of the sample and there was a equal chance of inclusion or exclusion.

2.3 Nature of the Data :

Secondary data that is already available and published .it could be internal and external source of data. Internal source: which originates from the specific field or area where research is carried out e.g. publish broachers, official reports etc.

External source: This originates outside the field of study like books, periodicals, journals, newspapers and the Internet.

Primary data that is collected from the people directly for eg: surveys and distribution of leaflets etc. we have done surveys in delhi and ncr regions like noida ,Ghaziabad faridabad ,nithari,chelara etc

2.4 Scope of the Study:

The scope of my study begins with the study of history of HCL Infosystems and it further extends to various issues related to business development strategy of the company.

CHAPTER 3.0

CRITICAL REVIEW OF LITERATURE

HCL has the advantage of leveraging its three decade legacy of industry expertise, its diverse reservoir of technical insights and its in-house skilled resource pool of talent. HCL groom young minds with path breaking knowledge-ware in IT and thereby help them gain a firm foothold in their chosen sphere and have a flourishing and promising career as the next generation of information pioneers.

At HCL CDC education is just not a thing from books but from the real experience of HCL Professionals as the faculties have the opportunity to work on live projects. It is a complete personality development program

where students get the chance to interact with leading IT professionals. Above all our course curriculum is developed and designed by the top HCL professional who knows industries demand. Thats why we call it Career Development Program with future ready professionals.

HCL career program equips you to meet emerging industry challenges with finesse and ease. Opportunities to grow with HCL are limitless, catapulting you to high level controlling positions in mega corporate.

With top HCL professionals as your trainer, customized career programs, hands on experience, state of art infrastructure and world class training program your career graph is bound to follow a steep rise

CHAPTER 4

COMPANY PROFILE

4.0 INDUSTRY PROFILE

4.1 SWOT ANALYSIS

COMPANY PROFILE

HCL Infosystems Ltd is one of the pioneers in the Indian IT market, with its origins in 1976. For over quarter of a century, we have developed and implemented solutions for multiple market segments, across a range of technologies in India. We have been in the

forefront in introducing new technologies and solutions. The highlights of the HCL saga are summarized below:

YEA R H I G H L I G H T S - Foundation of the Company laid 1976 - Introduces microcomputer-based programmable calculators with wide acceptance in the scientific / education community - Launch of the first microcomputer-based commercial computer with a ROM 1977 -based Basic interpreter - Unavailability of programming skills with customers results in HCL developing bespoke applications for their customers - Initiation of application development in diverse segments such as textiles, 1978 sugar, paper, cement , transport - Formation of Far East Computers Ltd., a pioneer in the Singapore IT market, 1980 for SI (System Integration) solutions - Software Export Division formed at Chennai to support the bespoke 1981 application development needs of Singapore 1983 - HCL launches an aggressive advertisement campaign with the theme ' even a typist can operate' to make the usage of computers popular in the SME (Small & Medium Enterprises) segment. This proposition involved menu-based

applications for the first time, to increase ease of operations. The response to the advertisement was phenomenal.

- HCL develops special program generators to speed up the development of applications - Bank trade unions allow computerization in banks . However , a computer can only run one application such as Savings Bank, Current account , Loans etc.

- HCL sets up core team to develop the required software - ALPM ( Advanced Ledger Posting Machines ) . The team uses reusable code to reduce 1985 development efforts and produce more reliable code . ALPM becomes the largest selling software product in Indian banks

- HCL designs and launches Unix- based computers and IBM PC clones

- HCL promotes 3rd party PC applications nationally 1986 - Zonal offices of banks and general insurance companies adopt computerization

- Purchase specifications demand the availability of RDBMS products on the

supplied solution (Unify, Oracle). HCL arranges for such products to be ported to its platform.

- HCL assists customers to migrate from flat-file based systems to RDBMS - HCL enters into a joint venture with Hewlett Packard

- HP assists HCL to introduce new services: Systems Integration, IT consulting, packaged support services ( basicline, teamline ) 1991 - HCL establishes a Response Centre for HP products, which is connected to the HP Response Centre in Singapore.

- There is a vertical segment focus on Telecom, Manufacturing and Financial Services - HCL acquires and executes the first offshore project from IBM Thailand 1994 - HCL sets up core group to define software development methodologies 1995 - Starts execution of Information System Planning projects

- Execution projects for Germany and Australia

- Begins Help desk services - Sets up the STP ( Software Technology Park ) at Chennai to execute 1996 software projects for international customers

- Becomes national integration partner for SAP - Kolkata and Noida STPs set up 1997 - HCL buys back HP stake in HCL Hewlett Packard 1998 - Chennai and Coimbatore development facilities get ISO 9001 certification - Acquires and sets up fully owned subsidiaries in USA and UK

1999

- Sets up fully owned subsidiary in Australia

- HCL ties up with Broad vision as an integration partner - Sets up fully owned subsidiary in Australia

- Chennai and Coimbatore development facilities get SEI Level 4 certification 2000 - Bags Award for Top PC Vendor In India

- Becomes the 1st IT Company to be recommended for latest version of ISO

9001 : 2000

- Bags MAIT's Award for Business Excellence

- Rated as No. 1 IT Group in India -Launched Pentium IV PCs at below Rs 40,000 2001 -IDC rated HCL Infosystems as No. 1 Desktop PC Company of 2001 -Declared as Top PC Vendor by Dataquest

-HCL Infosystems & Sun Microsystems enters into a Enterprise Distribution 2002 Agreement

- Realigns businesses, increasing focus on domestic IT, Communications & Imaging products, solutions & related services 2003 - Became the first vendor to register sales of 50,000 PCs in a quarter

- First Indian company to be numero uno in the commercial PC market

- Enters into partnership with AMD

- Launched Home PC for Rs 19,999

- HCL Infosystems' Info Structure Services Division received ISO 9001:2000 certification

- Launches Infiniti Mobile Desktops on Intel Platform

- Launched Infiniti PCs, Workstations & Servers on AMD platform 2004 - 1st to announce PC price cut in India, post duty reduction, offers Ezeebee at Rs. 17990

- IDC India-DQ Customer Satisfaction Audit rates HCL as No.1 Brand in Desktop PCs

- Maintains No.1 position in the Desktop PC segment for year 2003

- Enters into partnership with Port Wise to support & distribute security & VPN solutions in India

- Partners with Microsoft & Intel to launch Beanstalk Neo PC

- Becomes the 1st company to cross 1 lac unit milestone in the Indian Desktop PC market

- Partners with Union Bank to make PCs more affordable, introduces lowest ever EMI for PC in India

- Launched RP2 systems to overcome power problem for PC users

- Registers a market share of 13.7% to become No.1 Desktop PC company for year 2004

- Crosses the landmark of $ 1 billion in revenue in just nine months 2005 - Launch of HCL PC for India, a fully functional PC priced at Rs.9,990/-

- Rated as the No.1 Desktop PC company by IDC India -Dataquest

- 'Best Employer 2005' with five star ratings by IDC India -Dataquest.

- 'The Most Customer Responsive Company 2005'

-IT Hardware Category by The Economic Times -Avaya Global Connect.

-Top 50 fastest growing Technology Companies in India' & 'Top 500 fastest Growing Technology Companies in Asia Pacific' by 'Deloitte & Touche'. by 'Deloitte & Touche'

-'7th IETE -Corporate Award 2005' for performance excellence in the field of Computers & Telecommunication Systems by IETE.

-'Best Bhoomi Brand 2005' by 360 magazine -in the PC category -in the LCD Monitor category.

-India 's 'No.1 vendor' for sales of A3 size Toshiba Multi Functional Devices for the year '04 -'05 by IDC.

-Toshiba'Super Award 2005 towards business excellence in distribution of Toshiba Multifunctional products,

-Strategic Partners in Excellence' Award by Infocus Corporation for projectors.

-'Most valued Business Partner' Award for projectors by Infocus Corporation in 2005 2006 - 75, 000+ machines produced in a single month

- HCL Infosystems in partnership with Toshiba expands its retail presence in India by unveiling 'shopToshiba'

- HCL Infosystems & Nokia announce a long term distribution strategy

- HCL the leader in Desktops PCs unveils India's first segment specific range of notebooks brand - 'HCL Laptops'

- IDBI selects HCL as SI partner for 100 branches ICT infrastructure rollout

- HCL Infosystems showcases Computer Solutions for the Rural Markets in India

- HCL Support wins the DQ Channels-2006 GOLD Award for Best After Sales Service on a nationwide customer satisfaction survey conducted by IDC

- HCL Infosystems First in India to Launch the New Generation of High

Performance Server Platforms Powered by Intel Dual - Core Xeon 5000 Processor

- HCL Forms a Strategic Partnership with APPLE to provide Sales & Service Support for iPods in India

HCL CDC

As the fountainhead of the most significant pursuit of human mind (IT), HCL strongly believes, "Only a Leader can transform you into a Leader". HCL CDC is a formalization of this experience and credo which has been perfected over three decades.

It is an initiative that enables aspiring individuals to benefit from HCLs longstanding expertise in the space and become Industry ready IT professionals.

To join the pampered tribe of IT wiz kids, the career development centre or CDC offers a number of industry relevant courses. MCSE CCNA RHCE HCSE

Vision Statement

"To creates industry ready professionals.

Mission Statement
"To provide world-class information technology solutions and services in order to enable our customers to serve their customers better"

The HCL edge

Learn industry nitty-gritty from Top HCL professionals Customized and industry specific career programs Hands on experience After HCL CDC certification, leave behind your placement worries!

Core Values

Nothing transforms life like education We shall honor all commitments We shall be committed to Quality, Innovation and Growth in every endeavor

We shall be responsible corporate citizens

Quality Policy

"We deliver defect-free products, services and solutions to meet the requirements of our external and internal customers, the first time, every time."

Our Management Objectives

To fuel initiative and foster activity by allowing individuals, freedom of action and innovation in attaining defined objectives.

Our People Objectives

To help people in HCL Infosystems Ltd., Share Companys success, which they make possible; to provide job security based on their performance; to recognize their individual achievements; and help them gain a sense of satisfaction and accomplishment from their work.

Our Alliances and Partnerships

To provide world-class solutions and services to all our customers, we have formed Alliances and Partnerships with leading IT companies worldwide.

HCL Infosystems has alliances with global technology leaders like Intel, AMD, Microsoft, Bull, Toshiba, Nokia, Sun Microsystems, Ericsson, nVIDIA, SAP, Scansoft, SCO, EMC, Veritas, Citrix, CISCO, Oracle, Computer Associates, RedHat, Infocus, Duplo, Samsung and Novell.

These alliances on one hand give us access to best technology & products as well as enhancing our understanding of the latest in technology. On the other hand they enhance our product portfolio, and enable us to be one stop shop for our customers.

Key Business Associates

To provide world-class solutions and services to all our customers, we have formed Alliances and Partnerships with leading IT companies worldwide. HCL Infosystems has alliances with global technology leaders like Intel, AMD, Microsoft, Bull, Toshiba, Nokia, Sun Microsystems, Ericsson, nVIDIA, SAP, Scansoft, SCO, EMC, Veritas, Citrix, CISCO, Oracle, Computer Associates, RedHat, Infocus, Duplo, Samsung

and Novell. These alliances on one hand give us access to best technology & products as well as enhancing our understanding of the latest in technology. On the other hand they enhance our product portfolio, and enable us to be one stop shop for our customers.

MANAGEMENT TEAM
Ajay Choudhary Co-Founder HCL, Chairman and CEO - HCL Infosystems An engineer by training, Ajay Choudhary is one of the six co-founder members of HCL, India 's premier IT conglomerate.

J V Ramamurthy Chief Operating Officer HCL Infosystems Ltd J V Ramamurthy has an engineering degree in Electronics & Communications, from Guindy Engineering College , and a Masters' degree in Applied Electronics from the Madras Institute of Technology, both in Chennai.

Rajendra Kumar Executive Vice President - Frontline Division HCL Infosystems Ltd. Mr. Rajendra Kumar has been with HCL for over 30 years and has seen HCL grow from a start up company to a gigantic conglomerate that it is today.

George Paul Executive Vice President Marketing, HCL Infosystems. George is a B.Tech in Electronics and Telecommunications from REC, Suratkul. He joined HCL in 1983 as a Customer Engineer. In his long stint at HCL, George has handled a diverse portfolio of responsibilities that has given him a very well balanced perspective and exposure to IT in business and business of IT. STM Eswar Head HCL Career Development Centre. Mr. STM Eswar, a BSc. (Electronics) Graduate, joined HCL in 1986.Handling complete South, heading National Channel Management along with HCL Career Development Centre project are some of his major assignments.

Virtual tour

HCL is a leading global technology and IT enterprise with annual revenues of US $ 3.9 billion. The HCL enterprise comprises of two companies listed in India, HCL Technologies Ltd. and HCL Infosystems Ltd. It is more than just Indias largest selling PC brand. HCL is a world leader in aerospace, life sciences, the banking sector and BPO. There are many diverse and creative things that are happening at HCL. Given the growing opportunities in the field, education and training is a natural extension.

Abreast with every change in technology, HCL has set up world class Career Development Centres. Once you join HCL CDC, you are assured of placement through its dedicated placement cell with HCL and other blue chip companies.

SWOT ANALYSIS

STRENGTHS:

HCL INFOSYSTEMS draws it's strength from 29 years of experience in handling the ever changing it scenario

HCL has a very strong customer relationships to bank on.

HCL Infosystems has the ability to provide the cutting edge technology at bestvalue-for-money

HCL Infosystems do have an excellent service & support infrastructure.

WEAKNESS:

The company needs to evolve a comprehensive plan & make strategy to inroads into a part of middle class & upper middle class.

Lack of production centers in India makes the product costlier as most of the parts have to be imported.

Lack of R & D centers also makes it difficult to launch new products over here.

OPPORTUNITIES:

The present rate of growth of the Information and technology Industry & a large potential available in these areas provides excellent opportunity for the company to widen its market.

With the fast growing economy the pricing strategy needs to be tackled with care as it can decide upon long term decisions of the company.

Globalization is yet another opportunity, if followed effectively & promptly.

THREATS: It is natural that threats from the existing as well as new entrants will affect the present turnover & Market share. The nearest competitors having the identical product range are the greatest threat to the company.

CORPORATE

F F I C E OF HCL

HCL Infosystems Ltd. E-4,5 & 6, Sector 11, NOIDA 201 301, UP India Tel: 2526518/19, 2520977 Fax: 2550923

Prefix from Delhi: 95120 STD Code: 0120, ISD Code: +91-120 Email: webhost@hcl.in

HCL - SALES OFFICES Location STD Code 079 080 0265 0755 0674 0172 044 Tel Fax

Ahmedabad Bangalore Baroda Bhopal Bhubeneshwar Chandigarh Chennai

26577800, 26579759, 26579709 25584138, 25584575, 25584012 2333490, 2341416 2469197, 2469198, 2469203 2535343, 2535353

26576467 25584061 2342812 2469202 2535343 2704961 28291765, 28290911

Cochin

0484

2709781, 2708088, 2708072

2353386

Coimbatore Guwahati Hyderabad Indore Jaipur Kanpur Kolkata

0422 0361 040 0731 0141 0512 033

28295527, 28295529, 28291243, 28295719 2340618, 2340612, 2340619, 2383222 2216318,2213619-21 2667974 , 2668165

2218348 2667974 27765263, 27765175

2707047 2546871 (PP) 22401945, 22807368

Kozhikode

0495

27765200 - 204

Lucknow Madurai Mumbai

0522 0452 022

2431650, 9826321975 2707047, 5112999 2534714, 2557332 22476120, 22471787,

2325205

22622090, 22625674, 28571458/3195/6407 2233407 2522354, 2522324

Nagpur Noida Patna Pune Raipur Ranchi

0712 0120 0612 020 0771 0651

22401938, 22471564, 22479892 2725403 , 2725432 2325238, 2328158, 2325214 2586070, 2586311 22620169/71, 22626984, 24947690, 24923165, 28571462/1069/0435 2232408, 2233407, 2239586 2522700 , 2549871-75 2270050, 2270051, 2278019 26123406, 26130843 , 26130849 5089964, 5037163

26121357 5089959 2242218 2729844

Thiruvananthapuram 0471 Trichy Vijaywada Vishakapatnam 0431 0866 0891

2522488

2242216/17/18 2729844, 2727458 2463011, 2464629 5512304, 5512307 2522488, 2522499

STRATEGIC COMPANY ALLIANCES & PARTNERSHIPS OF HCL (A RESULT OF SMART MARKETING POLICY)

1) To provide world-class solutions and services to all our customers, we have formed Alliances and Partnerships with leading IT companies worldwide.

2) HCL Infosystems has alliances with global technology leaders like Intel, AMD, Microsoft, Bull, Toshiba, Nokia, Sun Microsystems, Ericsson, nVIDIA, SAP, Scansoft, SCO, EMC, Veritas, Citrix, CISCO, Oracle, Computer Associates, RedHat, Infocus, Duplo, Samsung and Novell.

3) These alliances on one hand give us access to best technology & products as well enhancing our understanding of the latest in technology. On the other hand they enhance our product portfolio, and enable us to be one stop shop for our customers.

Recent Alliances:
HCL & Nokia decide on longer term strategy to further penetrate Indian market Gist of Q&A with callers/ investors/ shareholders on the announcement relating to the long term Agreement with Nokia. Toshiba in partnership with HCL Infosystems expands its retail presence in India by unveiling 'shopToshiba' HCL forms a strategic alliance with Bull to aunch a new range of Scalable Enterprise Class Servers on Open Architecture. AMD & IT Ministry unveil affordable computer to promote 50x15 vision in India.

HCL ADVANTAGES AND EDGE OVER ITS COMPETITORS

HCL Infosystems ( HCLI) draws it's strength from 29 years of experience in handling the ever changing IT scenario , strong customer relationships , ability to provide the cutting edge technology at best-value-for-money and on top of it , an excellent service & support infrastructure. Today HCL is country's premier information enabling company . It offers one-stop-shop convenience to its diverse customers having an HCL Infosystems ( HCLI) draws it's strength from 29 years of experience in handling the ever changing IT scenario , strong customer relationships , ability to provide the cutting edge technology at best-value-for-money and on top of it , an excellent service & support infrastructure.

Today HCL is country's premier information enabling company . It offers onestop-shop convenience to its diverse customers having an equally diverse set of requirements. Be it a large multi-location enterprise, or a small/medium enterprise, or a small office or a home, HCLI has a product range, sales & support capability to service the needs of the customer. Last 29 years apart from knowledge & experience have also given us continuity in relationship with the customers, thereby increasing the customer confidence in us.

OUR STRENGTHS CAN BE SUMMARIZED AS: - Ability to understand customer's business and offer right technology - Long standing relationship with customers - Pan India support & service infrastructure - Best-vale-for-money offerings Technology Leadership

HCL Infosystems is known to be the harbinger of technology in the country. Right from our inception we have attempted to pioneer the technology introductions in the country either through our R&D or through partnerships with the world technology leaders.

Using our own R&D we have - Created our own UNIX & RDBMS capability (in 80s) - developed firewalls for enterprise & personal system security - launched our own range of enterprise storage products - launched our own range of networking products

We strive to understand the technology from the view of supporting it post installation as well. This is one of the key ingredients that go into our strategic advantage.

HCL Infosystems has to its claim several technology pioneering initiatives. Some of them are:

- Country's first DeskTop PC - BusyBee in 1985 - Country's first branded home PC - Beanstalk in 1995 - Country's first Pentium 4 based PC at sub 40k price point - Country's first Media Center PC

5. DATA 5.1 5.2 5.3 COLLECTION PRIMARY DATA SECONDARY DATA

5.1 Collection

5.2 PRIMARY DATA: Primary data is collected by telecalling , e-mails, personals and by preparing questionnaire for the survey which is closed ended.

5.3 SECONDARY DATA: Secondary data is collected from various books , journals and through online information about engineering colleges and coaching institutes .

MAJOR PLAYER IN THE MARKET

Accord Communications Ltd. BPL Telecom Private Ltd. Matrix Telecom Private Ltd. HCL Infosystems Ltd. Coral Telecom Ltd. Bharti Teletech Ltd. Intellicon Private Ltd.

Accord Communications Ltd.

Incepted in the year 1990, at Accord our mission is to reach business excellence through valuebased communication services and uncompromising quality. Involved in the core business of Manufacturing, Marketing / Exports & Servicing of PABX / KTS Systems, we are recognized experts in our field as we conquer new thresholds in Communication Technology.

Today approx. above 1.0 Million Ports are in operation & being maintained by us. The company attributes its overwhelming success to the dedicated team, who sees its vision, believes in it and helps it achieve its goals. Our Business Objective is to attain Customer Satisfaction followed with Repeat Sales & Transparent

working.

BPL Telecom Private Ltd

BPL Telecom Private Ltd. provides cutting-edge solutions, services and products in the broader areas of Consumer Telecom Products, Enterprise Communications Products, Power Line Communication Equipments for the Power utility segment, with a dedicated focus towards hardware and software solutions for highly competitive global markets. Specific offerings span the areas of Consumer Telecom Products, Enterprise Communication Products, Power Line Communication Equipments and Products for the Enterprise & Utility BPL Telecom produces a wide range of innovative, high-tech customer premises equipment, including Push Button Telephones, Cordless phones, Speaker phones, FM Radio Phones, answering machines etc.

Matrix Telecom Private Ltd

Matrix is competitor of HCL Infosystem ltd in telecom market. As an innovative, technology driven and customer focused organization, the company is committed to keeping pace with revolutions in the telecom industry. This has resulted in bringing forth of cutting edge products like Digital PBXs, Digital and ISDN Key Phone Systems, GSM FCTs, GSM Gateways, VoIP Products, Voice Messaging Products, Intercom Security Products and PLCC EPAXs. With over 1,000,000 line units installed and growing by over 1000 line units per day, the installed base of Matrix connects over 10,000,000 calls every day. Thus, Matrix has gained the trust and admiration of users representing the entire spectrum of industries. No wonder, Matrix has won awards for the Best PBX and Key Phone System Company.

Coral Telecom Ltd

Coral Telecoms portfolio of solutions cover the full range of communication needs, delivering highly flexible, reliable and cost effective solutions to suite the various needs of its customers with extensive scalability for investment. The company exports its products to 14 countries across the globe with a strong presence in UAE, South Africa and East Africa. Its products are approved by the telecom regulatory authorities of South Africa, Sri Lanka, Kenya, Tanzania, UAE and other.

Bharti Teletech Ltd

Established in 1985, Bharti Teletech is a subsidiary of Indias leading business conglomerate, Bharti Enterprises. The Company is currently engaged into distribution & marketing of wide range of products that include Smart Phones, high quality cordless phones, modems, audio / video conferencing products, Free To Air Set Top Boxes, Fixed Cellular Phones & Fixed Wireless Terminals. The alliances are with Blackberry, Apple, ASUS, Polycom, Transcend, Logitech, Huawei, Samsung, Aastra, Panasonic and Sanyo. Apart from this, Bharti Teletech is also engaged into manufacture of high quality landline telephones at its manufacturing operations Ludhiana under Beetel brand for Airtel, BSNL / MTNL as well as retail market & exports to over 30 countries across more than 5 continents.

Bharti Teletech currently commands a leading share in retail as well as the telecom service provider segments. Buoyed by its experience & success in distribution & marketing as well as the changing sphere of Indian economy, the Company plans to offer a high range of products to the consumers, going forward.

Intellicon Private Ltd

Intellicon began its telecom operations in 1988, manufacturing C-DOT based Digital EPABX Systems. By 1991-92, The Company quickly progressed to become the largest manufacturer in this product range, duly recognized with a prestigious Productivity Award from C-DOT.

The product was customized to suit various niche markets such as Police, Defense and Electricity Boards, Networking Projects, Railways, Group EPABX Systems for DOT Franchisees etc. The Call Management Package along with Terminal based Console (Termcon) became extremely popular among cost conscious corporate and attracted a large private market.

ROLE OF ADVERRISMENT

Consumerism is the new word of todays market. Market belongs to the consumers and he is the king. His tastes and preferences have undergone a big change. When a new product enters the market it needs a lot of promotion. Promotion can be done by different ways. For promoting a product whether it is raw material or finished product, a lot of things have to be done like free offers, introduction of products in the market. In old days, people generally have a very limited choice. There was no much variety. There were also limited means of advertisements. Technology was not much developed. The only means of advertisement was through radios or newspapers. Now, more modern means like television and computer have come in every house. This is a great means to advertise articles whether it is clothes, television, consumers good or any other accessories. An advertisement is a means to promote a thing. There are various ways of advertisements like putting hoardings on the walls near residential areas or ad on radios or television. The budget and the sources decide which will the best medium to advertise for a company.

When a product is further improved, even then the advertisement is needed. Advertisement plays a great role in making a good popular as it makes people aware of the product, its benefits and price. In todays world, when we go to the market, we find wide variety of goods. Even a small thing like soap has too many varieties and brands. There are a large number of companies manufacturing the product. So it is the consumer who decides the final choice he has made. It is the consumer who is decision maker of any product. When a new product is launched, it needs some media through which it can be promoted. So, distributing pamphlets, advertisement in newspapers, television play a great role in promoting it. Technology has further improved ways to advertise a thing; internet in computer has become a one of big source to promote a thing. Now it is not always a product which needs popularity. If any new website or a business or any upcoming institution which has been just launched, it needs to be introduced to the consumers. Proper and clear flow of information plays a great role in todays business world. The more precise and meaningful is the message contained in the advertisements, the more effective it would be. The type of classifieds has also changed. More and more techniques are now coming in add world. The more use of colors and graphics have made ad world more effective. Digital techniques have given classifieds a new spice. Multimedia is the new in thing. Here is something for the people who wish to advertise. This website can provide you with a solution to your problems. We provide you various offers so that you can advertise through this website. There are very effective templates and designs you can select for your advertisements. Very cheap rates for any kind of classified advertisements will be charged.

MARKETING STRATEGI

Mr. Paul added, "As part of our strategy to sustain the number one slot, we plan to introduce new products that have been designed bearing the customer needs in mind. We hold numerous user meets across the country every year to get customer feedback and these new launches are a result of this painstaking, yet rewarding exercise,"

HCL Insys, a technology integrator, offers its customers technology solutions across multiple platforms. This is as a result of its expertise in developing state-of-the-art indigenous enterprise solutions; understanding of the networking technology; its design capabilities in product engineering; integrating diverse hardware components and its access to specialised technology for turnkey projects through partnerships with various world class players. With a definite and distinct focus on enterprise solutions and

personal computers, HCL Infosystems (HCL Insys) has direct customer service centres at 143 locations, 6 software export factories and a state-of-the-art manufacturing facility.

HCL Insys has five overseas business entities in US, UK, Australia, Singapore and Malaysia. HCL Insys manufacturing process are ISO 9001 certified, while its software development processes have achieved SEI CMM Level 4. The company has recently set up an Internet subsidiary called HCL Infinet Limited that will provide value added Internet services in the B2B and B2C areas. With a mission statement to provide worldclass information technology solutions and services to enable its customers to serve their customers better, HCL Insys is setting new standards of information technology in India

ANALYTICAL COMPARISON OF DATA COLLECTION

589 600 500 400 300 200 100

437 302 253

No of Data collected

12

No of days

6.0

FINDING AND ANALYSIS

ESTIMATED DEMAND FOR THE SOFTWARE PROFESSIONALS IN INDIA:-

HCLS INITIATIVE IN THE FIELD OF EDUCATION

HCL's Educational Services In HCLs tryst to enable quality training to our young country, we have started customized training and education services to produce employable manpower. Customized to the industry requirements our educational services are focused towards technologies related to IT Infrastructure and IT Sales.

The two offerings of HCL Education are as follows:

HCLs Job Oriented Training Program in IT Infrastructure Technologies The Program focuses on providing hi-tech Training as per the curriculum to the selected candidates in the stream of Computer Networks, Network Operating System, Security and other IT Infrastructure Services. The intention is to produce candidates who will have capabilities to be productive in such areas of IT services where such training is successfully completed

HCLs Sales & Marketing Training Program

The program focuses on preparing a new breed of technocrats who would be smart business developers also having a right blend of technical know-how. The year long training would be mentored by the vastly experience HCL employees. Candidates could also be nominated for a Executive Management Program from an Management Institute of good repute

COST BENEFIT ANALYSIS:--

A cost benefit analysis finds, quantifies, and adds all the positive factors. These are the benefits. Then it identifies, quantifies, and subtracts all the negatives, the costs. The difference between the two indicates whether the planned action is advisable. The real trick to doing a cost benefit analysis well is making sure you include all the costs and all the benefits and properly quantify them. Should we hire an additional sales person or assign overtime? Is it a good idea to purchase the new stamping machine? Will we be better off putting our free cash flow into securities rather than investing in additional capital equipment? Each of these questions can be answered by doing a proper cost benefit analysis.

DESCRIPTION DATA CO IMRB 5000 15 DAYS 1,00,000 PERIOD COST

HCL

5000

15 DAYS

20,000

WE HAVE NOT INCLUDED THE FIXED COST. COST.

7.0 RECOMMENDATIONS

In the world of high and cutting edge technology that we live on today , the students do not have the capabilities on leading edge technology which is so very critical to build the ICT infrastructure in the country. While a lot of emphasis is laid on availability of software engineering it is estimated that the Indian ICT market is over 84,000 crores today out of which 60-70% is hardware and infrastructure software.

A study by Cisco-IDC estimates that one-third of companies are not able to fill their demand for networking professionals. Also according to an estimate by E- value, there is an estimated annual demand of around 2 lakh networking professionals in the country while the supply is limited to about 60% only. The deficit is further estimated to grow at a CAGR of 21% till 2010.

With an objective to meet the increasing demand for skilled professionals from organizations across the country, HCL is expanding its new initiative to create Industry ready ICT professionals through the Career Development Centres.

The company unleashed the 1st Career Development Centre in West Bengal, at Kolkatta on the 29th of March 07 . The centre was inaugurated by the State IT Minister Dr. Debesh Das. The Center would offer specially designed courses in hardware, middleware and networking to the young students in West Bengal. HCL to open 10 CDCs in West Bengal in the next 15 months.

HCL plans to open 10 CDCS in West Bengal in upcoming year.

HCL plans to open 100 CDCS nationwide in next 15 months and looking forward to join hands with business partners to carry forward this initiative.

HCL is looking forward for collaboration with MS, Oracle to provide value added courses.

INDIAN IT SECTOR: GROWTH OF KNOWLEDGE PROFESSIONALS:--

Professionals Employed Source Nasscom

DEMAND - SUPPLY GAP IN THE IT LABOUR MARKET IN INDIA

Despite the availability of training manpower, a demand supply gap still exists in the IT manpower market. In order to stay in the global competition, Indias IT software and services sector will have to educate at least 3.7 million additional knowledge workers over the next 8 years. Though the quantity of workers is important, it is the quality of this knowledge base that will ultimately play a crucial role in deciding the fate of the IT industry in India. Even at the supply level of predicted 885,000 professionals in 2008, this shortfall has been assessed, because of the envisaged growth in outsourcing and domestic demand.

FACTORS CONTRIBUTED TO THE LABOUR DEMAND IN THE IT SECTOR

HCL CDC SHOULD ALSO CONSIDER THESE POINTS :

1. Expansion and Proliferation of Multinational IT companies in accelerated the labor demand in the IT sector.

India have

2. Corporate giants in U.S., Europe and Japan are increasingly looking towards India for cost effective and high quality software solutions.

3. A world bank study reported that India is considered as number one destination for outsourcing. For example, international banks such as the Citibank, Barclays Bank, Hong Kong and Shanghai Bank have outsourced their ATM operations to Indian companies.

4. Even British Airways, Singapore Airlines, American Airlines, Swiss Air etc. outsource their operations to Indian companies.

5. A list of software multinationals operating from India reads like a who's who of global software giants-IBM, Microsoft, Novell, Computer Associates, Oracle, AT&T, Fujitsu, Motorola, EDS, Computer vision, Digital, Hewlett Packard..

7.0

BIBLIOGRAPHY

Financial press release of HCL Infosystems

Executive journal of ICFAI University press

Electronics for you

Business and economy

Business today

REFERENCES

WEB SITES

http://www.hclcdc.in http://www.hcltech.com http://www.texas400.com http://publib.boulder.ibm.com

8.0 ANNEXURE

HCLS CDC BUSINESS MODEL:--

VICE PRESIDENT

GENERAL MANAGER

INST. ALLIANC E

RETAIL

NATIONAL HEAD B.D.M

B.D.M

A.B.D.M

A.B.D.M

MKTG EXEC.

MKTG EXEC.

HCLS BUSINESS MODEL Source: hclinfosystem.com

KEY ALLIANCES

RECOGNIZING THE ACHIVEMENTS OF HCL

CASE- STUDY

CASE- STUDY - 1

HCL Infosystems Ltd is one of the pioneers in the Indian IT market , with its origins in 1976. For over quarter of a century, we have developed and implemented solutions for multiple market segments, across a range of technologies in India. We have been in the forefront in introducing new technologies. HCL Infosystems is India's premier information enabling company. Leveraging its 28 years of expertise in total technology solutions, HCL Infosystems offers value-added services in key areas such as system integration, networking consultancy and a wide range of support services.

HCL Infosystems is among the leading players in all the segments comprising the domestic IT products, solutions and related services, which includes PCs, servers, networking products, imaging & communication products.

Continuously meeting

the ever increasing customer expectations

and

applications, its focus on integrated enterprise solutions has strengthened the HCL Infosystems' capabilities in supporting installation types ranging from single to large, multi-location, multi-vendor & multi-platform spread across India. HCL Infosystems, today has a direct support force of over 2000+ members, is operational at 300+ locations across the country and is the largest

such human resource of its kind in the IT business. A majority of the team members have been specially trained in a variety of supporting solutions, the company's key focus area.

HCL Infosystem manufacturing facilities are ISO 9001 - 2000 & ISO 14001 certified and adhere to stringent quality standards and global processes. With the largest installed PC base in the country, four indigenously developed and manufactured PC brands - 'Infiniti', 'Busybee' 'Beanstalk' and 'Ezeebee' - and its robust manufacturing facilities; HCL Infosystems aims to further leverage its dominance in the PC market. It has been consistently rated as Top player in PC industry by IDC .The 'Infiniti' line of business computing products is incorporated with leading edge products from world leaders such as Intel. A fully integrated and business-ready family of servers and workstations, the 'Infiniti Global Line' is targeted at medium and large companies to help them to manage their enterprise-related applications. It has considerable dominance in verticals like Finance, Government, and Education & Research.

The Channel Business of HCL Infosystems has an extensive network of over 2500+ resellers across 300 locations. It has actively promoted the penetration of PCs in the home and the small office/home office (SOHO) segments, through Beanstalk, Ezeebee & Busybee PCs and Toshiba Laptops.

HCL Infosystems has two focused business units. While HCL Infosystems concentrates on the IT products, solutions and related services business, HCL InfiNet focuses on the rapidly growing communication and imaging products, solutions and services industry.

HCL InfiNet, with a presence in more that 35 cities, has the ability to service around 250 cities in its catchment area. It provides corporate networking services like Virtual Private Network, Broadband Internet Access, Hosting & Co-location services, designing & deploying Disaster Recovery Solutions & Business Continuity solution, Application Services, Managed Security Services & NOC Services over its state-of-the-art IP network to over 200 corporates. With the Office Automation (OA) Division being part of it, HCL InfiNet now has an exclusive sales and support partnership with Toshiba Corporation, Japan, for its photocopier products. The product portfolio covers a range of other office automation and communication products through alliances with world leaders including Duprinters from Duplo, data projectors from InFocus,

Telecommunication solutions from Samsung and Ericsson and mobile communication products from Nokia. HCL Infinet Ltd. has a strong and dedicated retail network of Nokia Professional Centres, Nokia Priority Dealers and Re-distribution Stockist across the country.

HCL has closely seen the IT industry rise from scratch, and has actively participated in its progress. During the twenty-eight year journey, it has picked

up valuable lessons in serving the IT needs of the Indian customer and gathered domain expertise to successfully service various businesses. As a leading information enabler, HCL Infosystems has long standing relationships with world technology leaders such as SUN for enterprise computing solutions, Intel and AMD for PCs & PC Servers; Microsoft, Novell and SCO for operating systems and software solutions; Toshiba Corp. for business automation equipment; SAP AG for specialist ERP solutions; and Oracle, Sybase and Informix for RDBMS platform, EMC, Veritas for storage solutions. The aim is to straddle the entire landscape of information enabling technology far more comprehensively, effectively and competitively. Indeed, a vision to create enterprises of tomorrow.

The ChallengeeLoyalty's client, a fast-growing local exchange carrier (LEC) provides telecommunications services to suburban and rural customers in more than 20 states scattered throughout the United States. The company maintains more than 2.4 million local access lines, making it one of the 10 largest local exchange carriers in the United States. The company's residential offerings include local phone, long-distance, dial-up Internet access, DSL Internet access, as well as various calling features such as voicemail and caller ID.

The company's marketing efforts were historically driven by product line, with each running campaigns independent of one another. With every product line driven to

aggressive acquisition targets, concurrent marketing campaigns were developed and some customers were contacted up to six different times in a given month. Knowing that campaigns were managed independently, the company suspected that their marketing might not be as effective as possible and that, in aggregate, they might have a negative impact on the customer's experience.

As senior management placed pressure on controlling operational costs, the marketing organization was faced with the further challenge of shrinking marketing budgets. Further, the launch of the federal Do Not Call list put at risk the effectiveness of the company's telemarketing contact channel, which was responsible for nearly 30% of their overall product sales.

Given these challenges, the marketing organization had a question they needed answered: Was it possible to decrease the amount of marketing touches and decrease costs, while improving the customer's experience and continuing to meet growth targets?

The Plan The company decided to seek outside help to evaluate and redesign their marketing approach. Recognizing eLoyalty's expertise in optimizing customers' experiences, the company chose eLoyalty as a partner to help them develop a customer contact strategy.

In order to meet the client's needs, the resulting strategy would need to balance the customer experience with the goals of marketing, enabling greater campaign efficiency and minimizing the risks of over-marketing to key customer segments.

The Execution eLoyalty conducted a rigorous assessment of the current marketing processes and of two quarters of campaign data. The analyzed data included:

Customer response and conversion rates

Creative content and product offers

Campaign financial data

Customer surveys

From this information, a complete view of the customer experience could be constructed to expose relevant patterns of customer response and identify possible areas for improvement.

This analysis allowed eLoyalty to segregate key attributes of both responding and non-

responding customers in order to build a model for behavioral segmentation of targeted customers. The resulting multi-dimensional segmentation model blended aspects of customer lifecycle, product purchase pattern, and message preference.

This model was then applied to the company's existing customer database to allow specific improvements in the marketing process that would leverage only existing information retained about the customer. In this way, eLoyalty's recommendations could be rapidly integrated into current business practices.

Once a future segmentation and contact strategy was developed, eLoyalty used the collected historical campaign performance data to test the probable effectiveness of the recommendations. A simulation model was used to predict response and conversion rates using the new contact strategy. Multiple iterations of this model were run to make modifications to contact frequency and touch point in order to optimize the desired outcome.

The Results

Applying the optimized contact strategy, the customer is expected to experience the following impact to their campaign productivity:

A reduction in total customer touches of 17%

A reduction in telemarketing touches of 63%

A decrease in marketing costs of 23%

An increase in new customer gross additions attributable to marketing of 9% An increase in the customer experience due to decreased touches and utilization of less intrusive channels eLoyalty further modeled the financial impact of these changes to demonstrate a predicted savings of $5M annually in marketing expense and over $4M annually in revenue from additional sales.

CASE STUDY - 2

Case study on System Integration projects HCL Infosystems Ltd. has implemented several Turnkey Systems and Networking Integration projects across the country and across all the vertical business segments in partnership with HP, Sun Microsystems, EMC, Unisys, Microsoft, Oracle, Cisco, 3COM & Intel. Few case studies are discussed herein where we have performed as Systems Integrators. Industry Federal project on Food & Drug Administration

Objective The objective is to answer the Information Technology needs of the client for its existing operations, to reduce the time for existing activities, increase efficiency and provide a

vast database of information at its fingertips. In addition to the above, the client decided to keep additional information about manufacturers, sellers and their activities.

Solution The client is able to get information about products / ingredients, manufacturers like products manufactured, their brand names, plant and machinery details, import / supplier details, distributor details, CGMP information etc. Through this solution, the client able to cater to the requirements of various sections / departments like Food, Allopathic, Indian medicines, Biologics, Medical devices / equipment & Pathological labs, Cosmetics and Veterinary.

Industry Federal Project on Driving License Issuance

Objective The objective is to produce high quality driving licenses, to prevent issue of multiple licenses to a driver, to issue licenses to the public who approach any of the 9 Zonal Offices (earlier, the public had to visit a specific Zonal Office which covered their

geography) and reduction of cycle time

Solution The cllient is provided with front-end commissioning & operations part at all 9 zones. HCL configured / architected the solution which had products / services from multiple vendors. The salient features of the solution included capturing of Text/Photo/Sign/Fingerprint at the Zonal Office and printing of Text/Photo/Sign/Ultra Violet Logo on card so that licenses cannot be easily duplicated. The new system offered several benefits to the Transport Department such as On-line information , Electronic Approval,Process re-engineering to improve speed, single visit to MLO for getting a license, hence resulting in public convenience, no waiting for card lamination, same day issuance of renewal / duplicate copy of driving license. Industry Project on branch connectivity of one of the country's largest public sector banks through WAN

Objective The objective is to implement anywhere banking countrywide. The client's requirement is to computerize & connect their 250 branches, so that their customers having account in any of the 250 branches can walk in to any of the other branches for Banking (withdraw / Deposit / DD making etc..).

Solution All the branches of a city were linked through Leased line/ISDN link to Regional Computer Center which inturn was part of the back bone network with linkages to 14 cities. This enabled the customer for centralized system administration for all the branches. Gateway is also provided for other RO connectivity via VSAT and leased lines. Besides managing the entire facility at all the centers and the providing of maintenance support for the Networking equipments, liaisoning with the product manufacturers for the post installation support for the spares was also provided.

Industry Centralized & Anywhere Banking Infrastructure for a leading private sector bank

Objective The objective is to set up a world class DATA Center for the client's Anywhere Banking operations and consolidation exercise. The client has more than 312 branches and 38 extension counters across the country.

Solution HCL Infosystems developed a complete wide area network solution including design, implementation and integration while connecting their branches, regional offices and Head Office.

Industry One of South India's Leading Banks

Objective The objective is to provide Network Consultancy & Implementation for Centralized Banking

Solution The client is provided with interconnectivity of the branches for their centralized banking project. Besides installing, integrating & commissioning of the project, HCL infosystems has maintained a help desk & network management station.

Industry India's leading International telecommunication service provider

Objective The objective is to implement Gateway Electronic Data Interchange System

Solution A centralised EDI server is set-up for the client, through which all international telecom

traffic is routed. The project scope included conceptualising the solution, commissioning the necessary hardware and software, and user training.

Industry Data Center Solution to a leading private financial services company

Objective
The objective is to establish centralised enterprise storage centre

Solution Established a Data Center for the client to manage its 56 branches spread all over the country

Industry A leading joint venture company dealing in telecommunication carrier services in the Asia Pacific region

Objective Implementation & customisation of Billing & Customer Care software

Solution
A complete billing and customer care is provided to a cellular phone provider in

Kolkata, India. The project included solution configuration, supply and comissioning of hardware and software, interface to the switch, customizing application software, and user training.