ALTON D.

PATTERSON
Home: 630.851.7313 www.linkedin.com/in/altonpatterson altonpatterson@comcast.net

SUMMARY Product Manager with strong organizational skills, attention to details, and a can do positive attitude. Proven success managing simultaneous multiple software releases from Statement of Work (SOW) to deployment. Developed cost-effective features with high customer satisfaction. Skilled in all facets of product / software development life-cycle management including requirements gathering, analysis, implementation with on-time delivery. Areas of expertise: Project Management Release Management (Agile) Mechanical Engineering (Product Development) Manufacturing International Business Relations Customer Sales and Services

PROFESSIONAL EXPERIENCE ALCATEL-LUCENT (ALU) 2001 2013

Product Manager, Naperville, IL 2006 2013 Directed cross portfolio product release activities across various organizations within an Agile methodology environment for EVDO Wireless. Prioritized features and tradeoffs, and cross releases consistent with ALU customer strategic drivers, budget and resource availability. Coordinated DR (check points) inputs. Obtained alignment of release plans with portfolio owner (senior management). Identified First Office Application (FOA) customers commensurate with feature requirements. Collaborated across multiple organizations, meeting on time project deliverables. Guaranteed 100% feature content delivery by coordinating Feature Reviews with new FOA customer(s). Managed customer new feature requests backlog, while staying within budget (as high as $9.3M). Ensured content alignment, minimizing feature churn (KPI quality initiative) by less than 5% and tracked completion of action items by implementing and facilitating bi-weekly Customer Team meetings. Assured real time feature phase status by managing the Product Planning Management (PPM) Tool. Compiled Product Plans in CPP database Customer / ALU Value Props, prioritizing feature needs. Developed Product Roadmaps, providing customers with an outlook of ALUs future plans. Supported quality activities and audit for CDMA / EVDO by documenting release processes which led to successful ISO certifications. Product Release Manager, Messaging Application Solution, Lisle, IL 2001 2006 Established release business strategies, identified revenue driven feature requests, set business requirement priorities and managed front-end release planning process for the AnyPath Messaging System (AMS). Identified, analyzed, sized and prioritized enhancements / features for Sierra / CA and AnyPath Messaging Systems which led to earlier deliveries. Developed product roadmaps, supporting business strategies and customer's future vision. Conducted pricing exercises, delivering cost / price quotes to customer teams for business cases. LUCENT TECHNOLOGIES, Lisle, IL 1997 2001

Product Manager, 5ESS(r) Switch International Business, Product Management Oversaw international bid and proposal Configurator Tool, ISPOT (International Standard Product Offering Tool) and backend engineering tool (Pride). Consulted with geographical disperse customer teams as point-of-contact for the Europe, Middle East, and Africa (EMEA) region.

ALTON D. PATTERSON
LUCENT TECHNOLOGIES (Continued)

PAGE TWO

Developed and implemented a business requirement release planning process to identify, analyze, size, and prioritize enhancements / features for new 5ESS Switching System hardware to be supported by ISPOT. Deployed ISPOT training in the various regions. Developed and presented a training agenda for the ISPOT training course per regional needs. Instrumental in National Minority Supplier Development Council (NMSDC) initiative: Proactively sought out and developed suppliers, as either primary suppliers or subcontractors, with particular emphasis on telecommunication products and services.

RELATED EXPERIENCE AT&T Team Development Leader, Customer Sales and Service, Dallas, TX Led team of 25 Customer Care Associates (CCA), providing world-class, long distance service to residential customers. Increased sales by 11% with emphasis on retaining new and re-acquiring old customers. Developed a communication process by which CCAs received pertinent sales information in a timely and consistent manner. Lead Physical Design Engineer, Manufacturing, Shreveport, LA 3-year cross-training assignment in manufacturing as R&D liaison. Provided manufacturing engineering support for new product introduction. Managed cost reduction for all business unit desktop terminals with cost reduction goal of $17M; goal exceeded by $1.5M. Physical Design Engineer, Product Development, R&D, Holmdel, NJ Designed plastic housing and piece parts via Unigraphics CAD system for Digital Communication Protocol (DCP) Business Terminal portfolio (System 75 and 85). Directed sourcing Northeast Asia, canvassing and negotiating low cost manufacturing for low end residential terminal. From design to production, terminal completed within 9 months compared 1 2 years development cycle. Designed printed wiring boards (PWBs) via Cadnetic CAD system, meeting manufacturing standards and electrical requirements.

PATENTS 7554612 Mailbox Profile Portion Copying Among Voicemail System Components of Networks, Issued August 7, 2007 7079630 Voicemail System Component Employment of Internet Protocol Network to Store or Access One or More Voicemail Messages on one or More Storage Devices, Issued July 18, 2006

EDUCATION Master's Level Certification of Product Management, Professional Development Program (PM-PDP), Product Management, St. Johns University, New York, NY Master's Level Certification of Project Management, Professional Development Program (PjM-PDP), Stevens Institute of Technologies, Hoboken, NJ BS, Mechanical Engineering, New Jersey Institute of Technologies, Newark, NJ