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Serious and organised crime Scottish Anti Illicit Trade Group Trading Standards Scotland Human Trafficking reading the signs
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AU TU M N N EW S LET TER | AU G U S T
2013
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Edinburgh Warbike
This summer edition arrives with a real torrent of activity. We have been in the public eye for our cyber activity on behalf of members and SMEs across Scotland.
What is a warbike? Well its a state of the art bike which our cyber partners SOPHOS kitted out with detection equipment. Driving through the central streets of Edinburgh James Lyne was able to pinpoint all the business and domestic wifi sites. From that James was able to quantify how any businesses are continuing to trade with insecure wifi. Whats the answer? 1 in 5 businesses are insecure in terms of their wifi. What does that mean? Well interestingly it shows that business in the Capital city is not doing all it could to be secure.
The steps are simple - its about passwords and checking the security of your router. The good news is that Edinburgh fared slightly better than London in a similar exercise. The message that I have taken from this is that much more needs to be done to provide advice, support and guidance to SMEs. We are also due very grateful thanks to the Police Scotland outriders pictured here who accompanied James on his journey. Police Scotland are of course key partners in the delivery of our cyber security strategy.
The Scottish Business Resilience Centre Unit 10, Alpha Centre | Stirling University Innovation Park Stirling | FK9 4NF T: 01786 447441 | F: 01786 447775 | enquiry@sbrcentre.co.uk
SAF EGU ARNumber: D IN G EC OMIC A company limited by guarantee & registered in Scotland No. SC170241VAT Registration 717ON 2746 27
SBRC
This summer three interns from Abertay University have been running Cyber Security Audits providing a unique service to SMEs. Cyber security is an ever growing threat to business which Government figures estimate to cost the UK 27 billion pounds a year.
During their time at the SBRC they performed a number of audits for SMEs in a wide range of sectors from banking to estate agents. The three most common issues they found were: term savings greatly outweigh the short term cost. During the audits they had seen that no matter the size of the business it is important to ensure that your business is secure from cyber threats. Getting a cyber-security audit is a great way to discover if you are vulnerable to attacks from hackers without the financial damage that is associated with malicious attacks. Coupled with the Safer e-Trader accreditation means that you can proudly advertise the fact that you are secure from the common attack vectors and ensuring the safety of your customers data and your own. SMEs are more vulnerable to cyber-attacks than large companies these days as companies with large infrastructures often invest in cyber security leading to attackers targeting SMEs as they are less likely to be protected. Damage from Cyber-Attacks can often not be obvious as criminals monitor your systems trying to gain as much info as possible before becoming overt and causing havoc.
Poor passwords
Ensuring that passwords are of a sufficient length to withstand brute force attacks. A password with 8 characters with lowercase and capital letters as well as numbers and special characters is sufficient to resist most attacks.
Hardware security
The physical security of computer hardware is essential to prevent data loss which could lead to fines and busin ess disruption. All of these issues are reasonably easy to fix and do not require a large outlay of money and the long
Managing business continuity is essential for any company in order to prevent disruption of operation, customer service and profitability in the event of an incident. Having an effective business continuity plan can also be a contributory factor in securing suitable business insurance or lower premiums, or eligibility for customer tendering processes. The first stage is to identify your critical business functions using a process known as Business Impact Analysis and the risks associated with their operation, and developing appropriate risk reduction measures to ensure continuity of operations in the event of an incident which disrupts those operations. Key considerations when developing a business continuity plan should include: Denial of access Loss of key staff Loss of key supplier Loss of key systems be restored after a disruption, in order to avoid unacceptable consequences. IT systems must be designed to be resilient and need to be available to match the needs of the business and the Recovery Time Objective. So if a function is required to be available 24 x 7, the system supporting that function must reflect that need. For example, a company website where customers can place orders needs to be available 24 x 7 and needs the appropriate resilience. Other systems, however, could tolerate non-availability of some hours before this started to affect the bottom line or legal or financial responsibilities. Some systems will be critical at certain times and not others (for example a payroll system).
AGM
Later within this edition you will find details of our parliamentary reception on the 26th of September. The same afternoon we will be holding our AGM and a notice with full details of the AGM which will be in Edinburgh will be circulated to all our members shortly. we very much hope that you will find time to join us See page 12 for more details
The Business Impact Analysis will identify how long and to what level a business process must
There are many ways to plan for the worst case scenario, it just needs some prior thought and planning. There is support available from the trained Resilience Advisors at the Centre, all you need to do is ask. Contact - enquiry@sbrcentre.co.uk
For the purposes of this article, Serious and Organised Crime is defined as:
Involving more than 1 person Is organised, meaning that it involves control, planning and the use of specialist resources Causes, or has the potential to cause significant harm There is benefit to the individual concerned, particularly financial gain There are clear objectives to tackle SOC through 4 areas of work in Scotland, known as the 4 Ds: Divert: Individuals (particularly young people) from engaging in using the products of serious and organised crime Disrupt: The activities of Serious and Organised Crime Groups Deter: SOC by implementing measures to protect communities, businesses and the public sector Detect: boost capacity and improve coordination
Resilience Advisors can provide surveys and subsequent crime prevention advice. In addition to all this we have the Scottish Academy for Business Resilience Excellence (SABRE) that has been created to provide bespoke training according to your needs.
Lets work together to make communities safer, and to help business to flourish in Scotland.
Contact The Scottish Business Resilience Centre at the following email address: enquiry@sbrcentre.co.uk Or alternatively if you know any information relating to this article, contact your local Police Scotland Office or alternatively anonymously to Crimestoppers 0800 555 111.
As the sophistication of criminal activity inevitably develops, professional services that were not traditionally used for money laundering are now more widely utilised mortgage brokers, for example, are increasingly approached by people who endeavour to conceal and launder the proceeds of their illegal activities.
Money laundering is the term used to describe the techniques, procedures and processes used to convert the proceeds of crime into other assets to conceal their true origin, making it appear they originate from a legitimate source. It is well known that serious organised criminals like to exploit legitimate businesses. There is concern that professionals may be unaware of the criminal activity they are supporting, leaving themselves exposed to being investigated and prosecuted for money laundering offences for failing to effectively disclose to the authorities. Part of the role of the UK Financial Intelligence Unit (UKFIU), which sits within the Serious Organised Crime Agency (SOCA), is to improve communication between the UKFIU and stakeholders in the Suspicious Activity Reports (SARs) Regime, and to assist in helping make participants aware of their obligations under the current UK legislation which criminalises money laundering: Part 7 of the Proceeds of Crime Act 2002 (POCA) [sections 327 - 340]. The 2007 Money Laundering Regulations also define and impose requirements on those conducting relevant business to have systems in place to obtain evidence of the identity of their clients, keep records, train staff and to make internal reports.
Sections 330 and 331 of POCA require those institutions in the regulated sectors (those subject to the Money Laundering Regulations) to disclose information (in the form of a SAR) when they have information or suspect or have reasonable grounds to know or suspect money laundering is taking place. The Act also allows individuals and businesses generally and not just those in the regulated sectors to avail themselves of a defence against money laundering charges by making an authorised disclosure to SOCA. POCA states a disclosure should be made before an act of money laundering takes place and that consent should be sought from the authorities to undertake an activity, including completing a transaction (a prohibited act) about which they have concerns. A disclosure can be made after the prohibited act, but provided there was good reason for the failure to disclose before the act took place, and that the disclosure was made on the reporters own initiative as soon as possible.
SAR Online
Disclosures SARs are made to SOCA through the UKFIU and the preferred method of reporting is via SAR Online, SOCAs free web-based reporting mechanism which provides a secure method of reporting suspicious activity, accessible through the SOCA website (www.soca.gov.uk).
In order to register for SAR Online, new users require an active email account as this is used as their user identification. The registration is unique to the user so the email address needs to be designated to the appropriate person. It is recommended that the Money Laundering Reporting Officer (MLRO), Nominated Officer or designated officer responsible for the Anti-Money Laundering (AML) compliance within the organisation is the registered user. Use of SAR Online is recommended as: it provides an automated acknowledgement of receipt it helps to structure the SAR in the most helpful way, thereby improving processing time in SOCA it gives reporters the opportunity to flag the SAR as a consent issue. Reporters that submit SARs via SAR Online will also receive an acknowledgement email containing a unique reference once the report has been submitted. The submission of consent SARs is particularly valuable to ensure a prompt response. There is a dedicated support team available during office hours to deal with any SAR Online enquiries (020 7238 8282, option 3) and further support is available on the SOCA website or through your supervisor or professional body. Guidance on how to best fill in a SAR is available on the SOCA website.
For information/assistance with submitting SARs, SAR Online and consent issues, the UKFIU can be contacted on 020 7238 8282: i. Press '2' - SAR Management enquiries ii. Press '3' - SAR Online enquiries iii. Press '4' - Consent iv. General UKFIU matters may be emailed to ukfiusars@soca.x.gsi. gov.uk
The following 5 requirements present the biggest challenges but if you get them right they form the foundation of your compliance program and significantly reduce the risk of a breach.
Classification Scheme:
It all starts here. How does your business differentiate between Personal and Personal Sensitive data? You must establish a business-specific classification guide providing specific definitions for data classifications, so it can be identified, marked and protected accordingly.
Cloud Deployments:
The DPA specifies that Personal data must not be transferred outside of the European Union without adequate protection. How do you ensure this if you are using a cloud platform or a business application deployed in the cloud (such as Sales Force)? Before committing to cloud computing, you must address this problem. Cloud service providers are aware of this requirement and you should work with them specifying required controls and liability in service level agreements.
Data protection is not only the law its the right thing to do.
Never forget that the data your business, processes, stores and transmits every day is information about someones life. Ensure that your business protects this data to a standard that you would want a business to protect your personal information.
Julian Aslin is a Senior Risk & Compliance Management Consultant at Risk Factory. For advice and assistance for implementing the DPA contact Risk Factory at +44 (0) 203 586 1025 or go to www.riskfactory.com.
Safer E-Trader
Following on from our Summer Newsletter update regarding the Safer E-Trader accreditation of Scotmid, the first company in Scotland to be assessed, we are pleased to announce that on Monday 19 August 2013, Clyde Shopping Centre underwent the same accreditation process and successfully passed.
The formal presentation of this award is yet to take place, however this update will feature in the next edition. The Safer E-Trader Award has been developed as an entry level accreditation scheme for the SME market to assist in making sure that they achieve a meaningful set of standards around their data security and online processes without any technical jargon in a way that is easily understood. For more information on the areas covered by the assessment, visit www.ecrimescotland.org.uk
For Businesses
Fire safety legislation aims to ensure the safety of employees, residents, visitors or customers; it sets out rights and responsibilities in respect of fire safety. Anyone who has control, to any extent, of any premises will have some responsibilities for ensuring that those occupying the premises are safe from harm caused by fire. The legislation places a duty on those responsible for fire safety within relevant premises to carry out a fire risk assessment. These people are defined in the Fire (Scotland) Act 2005 as Duty Holders. For the majority of premises, the Scottish Fire and Rescue Service is the authority responsible
for enforcing this legislation. The Service may visit certain premises to ascertain whether the fire precautions are being maintained to a satisfactory standard and that the requirements of the legislation are being met.
Tents and marquees Hotels and hostels Factories and warehouses This is not an exhaustive list, however purely domestic premises occupied by a single family group are excluded. The Scottish Government has undertaken a public awareness campaign to educate the business community and other relevant organisations about the legislative requirements. To find out more, visit the dedicated Scottish Government website (below), which contains a wide range of information regarding fire legislation. www.scotland.gov.uk/Topics/Justice/publicsafety/Fire-Rescue
Over the next few years, the regulatory landscape of the private security industry will change dramatically, and the legal responsibilities of both security companies and their customers will be affected.
While it may take some time for these changes to become apparent to the end-user, the BSIA (British Security Industry Association) is keen to stress that early preparation is essential to ensure that companies procuring security personnel understand whats changing, and what they need to do to ensure that they continue to operate within the law. The advent of licensing within the private security sector was signaled by the passing of the Private Security Industry Act 2001, facilitating the creation of the Security Industry Authority (SIA), the Government organisation responsible for regulating the private security industry. However, as a result of the Public Bodies Review of 2010, the security industry has been working with the government towards a gradual reform which will reflect the needs of the industry and more importantly its customers. This year is set to usher in the first of these gradual changes which will see the current system of individual licensing of security officers change to a scheme of business regulation. Regulatory control will move from the licensing of individual security operatives to the regulation of private security businesses, and these businesses will be responsible for ensuring the required checks on individuals are carried out, although the regulator will continue to undertake individual criminality checks. Business regulation will identify those organisations that have undergone the relevant checks and due diligence required under the proposed regime, and that they are able to demonstrate that they meet the regulation criteria and comply with certain terms and conditions, which will include conformance of the relevant British Standards. While responsibility for issuing individual licences will be transferred to businesses there will be no compromises in terms of the quality and professionalism required from personnel working in the security industry. While business regulation itself is not expected to commence until April 2014 with failure to comply becoming a criminal offence from April 2015 there is still an urgent need for buyers of security services to understand what their own responsibilities will be under the new regime. Helping buyers and users of security services to understand and prepare for the gradual change in the way private security companies and individual officers operating in the UK are licensed and regulated is a key function of the BSIA, which has recently published an endusers guide to regulatory change on its website. For security buyers already mid-contract with a supplier, it will be reassuring to discover that there should be little impact upon the service they currently receive while the transition process continues to progress. It is expected that all security providers that currently comply with the SIAs Approved. Contractor Scheme (ACS) will automatically qualify for a business licence under the new regime, therefore the impact of the changeover on end-users will be minimal. As yet, it appears that the ACS scheme will continue to function, as changes can only be made through primary legislation, and at this time there is no current legislative timetable to establish this. Despite this, it is intended that the private security industry will ultimately take responsibility for the quality elements of the current scheme, details which have yet to be finalised. BSIA members meet strict quality criteria and the BSIAs rigorous membership process mean that when you choose a BSIA member as your security supplier, you can have the confidence that you are entrusting the security of your organization into safe hands. Download the BSIAs Guide to Regulatory Change from the BSIAs website www.bsia. co.uk/publications or follow @thebsia on Twitter to keep updated with the latest developments in the transition process.
Submitted by Willie Clark, Scottish Regional Representative, BSIA
For more information on the above see www.bsia.co.uk, email info@bsia.co.uk or telephone 0845 389 3889. Alternatively contact BSIA Scottish Regional Representative Willie Clark on w.clark@bsia.co.uk
Why a unified police force could be good news for local crime reduction partnerships
Greater efficiencies and lower costs will be easy wins for Police Scotland, says Dave Platten of Littoralis Limited. The real challenge he says, will be to deliver these benefits while ensuring the same if not even higher levels of local support for the police, and community involvement in crime reduction.
The good news, according to Platten, is that many of the same tools that will deliver improvements in cost-effectiveness can also deliver higher levels of community engagement and, ultimately, greater satisfaction with policing services. I believe that the most important benefit of Police Scotland will be seen to be its enhanced ability to harness the digital revolution to reduce low level crime and anti-social behaviour at the community level, says Platten. And to show what he means he (naturally?) turns to Littoraliss secure information sharing system for crime reduction partnerships, DISC. Community policing is easily the most expensive component of modern policing yet its often the least rewarding in terms of building confidence in the police at the grass roots. Usually self-funding (and made up of members such as town- and city-centre retailers, licensees etc with a financial stake in their success) business crime reduction partnerships are therefore more and more seen as essential parts of local crime reduction and policing strategies. Increasingly, these partnerships are turning to DISC (Database and Intranet for Safer Communities) not only to reduce admin and costs, and not only to ensure strict compliance with legal obligations, but to vastly enhance their effectiveness in identifying and addressing low-level crime and ASB in their own neighbourhoods. We believe passionately that DISC is the right system, at the right time and in the right place - here in Scotland. And thats because it has been designed from the very first to enable each individual DISC-equipped partnership to efficiently and communicate and coordinate with neighbouring DISC-equipped partnerships to manage and monitor travelling offenders. So DISC is not only a local system for local communities, it represents a regional and ultimately a Scotland-wide solution. Already DISC is delivering low-level crime and ASB intelligence at a regional level. In London, where DISC is implemented in 18 different crime reduction partnerships, police are using DISC to support the roll-out of new business crime reduction partnership. In the north-west of England, with 15 DISC implementations, partnerships are linking up to manage and monitor travelling offenders, and the police are benefiting from higher levels of better-quality local intelligence. County constabularies, too, such as Sussex where five DISC implementations are already linking and supporting police with intelligence, are supporting the adoption of DISC by their local partnerships.
metal theft
S C O T L A N D
Plans are currently underway at the Scottish Business Resilience Centre in the organisation of Scotlands first Metal Theft Summit.
The Summit will look to draw on a number of industry experts to help in raising awareness of the metal theft issue in Scotland, how it affects us all and how in partnership a real impact can be made in assisting to aid Scotlands economic recovery, providing a hostile environment for those involved in criminal activity. The Centre continues to support British Transport Police (BTP) in training local Police across the geographical regions of Scotland. Presently, there is a focus on awareness training in particular regions experiencing metal theft within the rail network. Inputs are also being delivered at the Police training centre at Tulliallan. Additionally, joint days of action with the Police and various partners have been a success over the last few months and the Centre continue to assist in these days of action throughout Scotland. It has been noted recently that there has been an increase in cable burning / stripping sites. The Centre is liaising with the Fire Service within these areas with the aim being to reduce incidents of this nature. Finally, the Metal Theft Toolkit for Business has been distributed to businesses and various partners throughout Scotland and the feedback received has been very positive. Should you have any queries relating to Metal Theft, please contact Jim Scott, Business Resilience Lead, SBRC on Tel: 01786 447 441 or e-mail james.scott@sbrcentre.co.uk.
The project must also encourage volunteers and support the development of volunteering activities. Full details, an Eligibility Checklist, Guidance Notes and Application Form can be found on VAFs website at http://www. voluntaryactionfund.org.uk/funding-andsupport/tackling-sectarianism-smallgrants-programme/. If you have any additional queries about the fund or wish to discuss a project proposal with a member of our Tackling Sectarianism Small Grant Programme Team, please phone 01383 620780.
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ade including counterfeiting within Scotlan , intellectual p d, nationally an roperty crime d internationa and piracy rem multi agency p ll y. ains a tangible Through develo artnership app threat p ro ing a recognis ach, a hostile e responsible fo ed and structu nvironment ha r generating sig red s to be created nificant crimin , tackling those al profit from il Greater cohes licit trade. ion and coordin ation will ensu in a valuable c re appropriate ontribution tow investigation a ards supportin 'Wealthier & Fa nd prosecution g the Scottish irer' plus 'Safe results Government str r & Stronger' S a tegic objective cotland. s of a
The Scottish Anti Illicit Trade Group, (SAITG) has a pivotal role in bringing together public and private sectors with a clear focus and strategic aim of reducing the scale, impact and cost of illicit trade throughout Scotland. This is underpinned by the objectives which are to:
strengthen collaborative approaches to prevention strengthen collaborative approaches to information and intelligence gathering and dissemination strengthen collaborative approaches to investigating and prosecuting those involved in illicit trade in Scotland
It is only by working collectively that a tangible difference will be achieved which is why membership is diverse and includes representatives from commerce, industry and law enforcement such as the Anti Counterfeiting Group (ACG), British Recorded Music Industry (BPI), Department for Work & Pensions (DWP), Federation Against Copyright Theft (FACT), HM Revenue & Customs, Intellectual Property Office (IPO), Medicines & Healthcare products Regulatory Agency (MHRA), Police Scotland, Society of Chief Officers of Trading Standards Scotland (SCOTSS), Trading Standards Scotland and UK Border Agency (UKBA) to name but a few. Keen to ensure the group is action focused there have already been numerous positive developments and successes which stands the Scottish Anti Illicit Trade Group on a sound footing plus sends a clear message that the fight to reduce illicit trade in Scotland is being taken seriously. For example, SBRC Director, Mandy Haeburn-Little delivered a presentation on the current and future work of the SAITG to the Serious Organised Crime Taskforce, which received unanimous support and full endorsement to proceed as outlined. This was further strengthened when when the Anti Illicit Trade Strategy was produced
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One of these goals was to introduce the 'Real Deal' to Scotland. Underpinned by the National Markets Group, a cross sector, multi agency forum which focuses on the prevention of sales of counterfeit and other illicit products at UK markets and car boot sales, the 'Real Deal' campaign brings together Trading Standards, other law enforcement agencies, market owners, operators and traders to provide them with the tools and information to help create markets free of fake goods and illicit traders.
As a result of excellent work carried out by key members of the SAITG, 'Real Deal' campaign director Patricia Lennon and Blochairn Sunday Market (the largest car boot fair in Scotland), in June 2013, Glasgow City Council became the first local authority in Scotland to introduce the 'Real Deal'. This has already generated numerous enquiries from other local authorities and further successes will be communicated via the SBRC newsletter in due course.
By Gavin Terry,
HOW TO STAY
L IP LEGA
Intellectual property (IP) includes trade marks, copyright, designs and patents, which are the legally protected property of their owner. Market traders and operators can face serious legal penalties if you allow the sale of counterfeit or pirate goods. The following information will help you to stay on the right side of the law. It is not intended to be a comprehensive summary of all aspects of the law and, as always, you should take specific legal advice where necessary. Your local trading standards office will be happy to help free of charge. To find your nearest trading standards office, visit www.tsi.org.uk.
Here are some very simple steps that will help you stay within the law. . .
If you are involved in any aspect of the sale of trade Place - Certain items, for example high value, marked goods, designer brands or copyright luxury goods, are unlikely to be sold legitimately materials (such as music, films, computer games and on market stalls. They are generally only sold at software) you should have a basic knowledge of exclusive, authorised outlets. If you are offered trade mark and copyright law before you start selling these to sell on a market or see them on sale at them or allow them to be sold by others at your a market or car boot fair that you are operating location. The summary overleaf will assist. You don't then be suspicious. have to be a legal expert but it will help if you know the laws that apply and the penaltiesif you break Price - If the price of goods seems too good to be Trade Mark s act 1994 them. true, If you then have in your theto goods may well be fake. sell, offer possessio sell
remember the 4 Ps
The Law
National Markets Group newsletter featuring Real Deal being launched at Blochairn Market, Glasgow, 02 June 2013.
Product l safety regu latio Counterfeit The Proc goods are rarel ns eeds of crim safety regu y tested to e act enables the Produced by the Real Deal campaign for comply with fake-freelation courts to recov 2002 This Act markets. s and may, www.realdealmarke haza ts.co.uk therefore, crime rdous to cons er the proce . If you are be eds of umers. Anyo involved in goods, may counterfeit ne selling the sale or be or copyright supply of Safety Regu in breach of General Prod unsafe infrin face ging having your goods, you lations 2005 uct assets taken may ; Toys (Safe Regulations Courts can away from ty) 1995; Cosm order the confi etics Products Regulations vehicles and scation of cash you. 2008; Nigh (Safety) property. , savings, twea Regulations 1985; The Furn r (Safety) (Fire) (Safe Money Laun ty) Regulation iture and Furnishings dering The s 1988. Brea regulations laundering offence of mone could resul ching can these inclu y t in substantia de receiving imprisonment. payment for l fines and money in counterfeit goods and include acce can also pting some Video reco of the proce sale of coun rdings act eds of the terfeit good 2010 Vide that you sell s as payment of a stall at os or or a market or for the rent labelled with offer to sell must be class DVDs car boot sale. selling coun an appropria Any traders terfeit good te classificat ified and unless spec s shou mark ld et be and no rent ifically exem ion mark, told to leave or payment pt. The sale unclassified, a accepted in should be of or falsely class orde r to avoid any in a fine of ified films, could potential liabil up to 20,0 result 00. ity.
This leaflet is produced by the Real cross-sector Deal camp , partnership aign, a initiati supports local authority tradin ve, which unites and and market g standards, traders in the market opera fight to keep of UK marke tors ts and car boot counterfeit goods out sales.
taken is wher ent. Act to Traders should make sure that you keep receipts and counterfeit e a person If in doubt . . . goods, mis-d is selling The consume escribed or a court orde invoices for all the stock you are selling. faulty Genuine r Protectio If you suspect that products is breached you may ber counterfeit, regulations n from Unfa , then the perso goods. If whom the order has goods are unlikely to be sold cash-in-hand. ir Trading 2008 Thes should n against been remove traders from e Regulation them from sale and/or conte sought will raise your mpt using unfai s ban of court be in and can be r tradin consumers, concerns up with g trading pract to standards. fined They two will ices towards using unfai years' impribe able to and/or recei r or misleading Ignorance Is no defence sonment. ve practices, leavi with the brand owner or busin ng out impo check ess aggressive rtant inform aiding and Some counterfeit goods can be very sales ation and to confirm good copies, copyright abetting include a gene techniques. The Regu holder Any market operator who making it difficult to know whether lations trader or ral ban on cond they are genuine know whether a level uct that the goods are counterfeit good ingly allows the sale expected or not. But remember, you are responsible below of s at a mark genuine falls sale of coun for by the avera or fake et or car boot terfeit of pirate ge consumer. The and the also be liable for aidin sale taking reasonable precautions toaconfirm may g and abett d prod prosecutio that legitimacy those coun the oflead the wholesaler ucts could ing the sale n unde terfeit good r these to of could s and may items you are selling, or which are an offence lations, whic resulsold being supplying at and/o regu t in a fine them. be charg along with the h r imprisonm seller of those ed with goods. your market, are genuine. ent. illega
a criminal offen 'Man in a Van' items have Packaging If aifvariety of different brands are ce regis tered to them witho trade marks As a trader, you should carry out checks to prove ut the consent appli offered in the ed packaging e.g. a standard same trade mark that of the regis your stock is being supplied by legitimate owner. You tered suppliers. must cellophane you are check that wrapper that should set alarm bells sellin the goods You should be able to confirm the identity of could the g are not coun this Act terfeit. A Also, ringing. look out for spelling mistakes on the brea resul ch of t in an unlim person from whom you bought the goods ten years it 'will ited fine and do packaging. impri sonment. You up to a trade you no favours if, when challenged about can check to mark is the see if web site www registered by using the legitimacy of your stock, your only answer follow is that.ipo.g you ov.uk Product ingquality of a product is dubious, If the bought it from 'a man in a van'. copyright you should beware. Likewise, The ente if a batch of , desi rpris e act 2002 This Act creat gns and Pate standard, to tackl This Act is nts act 1988 low-value items, such as basic t-shirts, e those es criminal designed Market operators should ensure thatmaki offences in protection laws traders who breach cons young record the or deali relation been over-printed with a range of ng with articl has simply umer copie es which have to identity, including vehicle registration, standards can . Under the Enterprise d witho of all traders, ut the perm different brand Act, trading been logos, they are likely apply to beto cheap ission owner. The the county enfor of the copy including casual traders. cement orde Act court for an right copies that r. This mean have been churned relation to illicit also creates crimi out in an a person to nal s the court offen ces in stop acting will order unauthorised this Act could recordings of musi in a way that c. A brea factory. to consumer resul is ten years' impri ch of t in an unlim ited fine and sonm up action could s. Examples detrimental where Ente rprise be
Beware the
www.realdeal mar
kets.co.uk
Any one wishing further information on the Real Deal please check out www.realdealmarkets.co.uk or contact Linda Gray, Assistant Manager, Trading Standards, Glasgow at Linda.gray@glasgow.gov.uk 12
S cot t is h Bu si n e ss R e si l i e n c e Ce n t r e | Autumn Newsl etter 2013
UI
Trade Group
Working towards a fake free Scotland
Intellectual Property Office
Key to ensuring the co-coordinated approach to tackling illicit trade in Scotland is proportionate and reflective of the approach taken in other parts of the UK has been the building of strong partnership working with the Intellectual Property Office (IPO) located in Newport, Wales.
The UK-IPO is an Executive Agency for the Department for Business Innovation and Skills and is the official government body responsible for Intellectual Property (IP) rights in the United Kingdom. Importantly they also have responsibility for the Intellectual Property Intelligence Database (IPID) which the IPO Intelligence Hub provides a valuable resource for the enforcement community and enables a coordinated response to tackling IP Crime. In recent months, the IPO have demonstrated considerable commitment to Scotland by providing a representative to attend quarterly meetings of the SAITG, have committed to develop a problem profile on the scale of illicit trade across Scotland plus in response to the newly formed Trading Standards Scotland creating a secure and specific e-mail address for any information/intelligence relating to illicit trade in Scotland (TSSintel@cosla.gov. uk), the IPO have done likewise (ipintelscots@ ipo.gov.uk) ensuring anything received for Scotland can be analysed, packaged then actioned.
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On Monday 29th July, the Intellectual Property Office launched their annual report for 2012/2013. Highlighting current and emerging threats To view the IPO Annual surrounding Report - www.ipo.gov. counterfeiting uk/ipcreport12.pdf and piracy, especially those conducted via the internet, the report also raises awareness around the diverse nature of fake goods especially those with a direct effect on consumer harm, the report contains statistical data and enforcement activities from enforcement agencies such as trading standards, police and HM Revenue & Customs along with industry bodies.
IP CRIME GROUP
Representatives from Estee Lauder, SCDEA Interventions, MHRA and IPO at the 2012 'Girls Day Out' event, Glw SECC.
Encouragingly this year the report contains numerous references to work driven by the SAITG in Scotland. For example the success of the Real Deal is highlighted as is the impact of coordinated working, the development of an Anti Illicit Trade Hub and various references to marketing and media campaigns carried out by the former Scottish Crime and Drug Enforcement (SCDEA) Interventions team.
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In the coming months the group is progressing some exciting areas of work such as launching the Anti illicit Trade Hub - a first of its type in the UK, further markets signing up to the Real Deal plus various multi agency enforcement activity occurring throughout Scotland.
This and other strands of activity will help change perceptions around illicit trade this is a serious problem and people need to be aware that there is no such thing as a victimless crime within illicit trade. Those who are involved in this illegal activity are often linked to a bigger and more insidious picture - purchasing many of the products offered for sale are potentially dangerous to the health and well being of the people who buy them, what may seem like a bargain damages not only the economy but could also cost you your life!
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Trading Standards Scotland is the new national coordinating body for Trading Standards and consumer protection issues across Scotland. It has been operational since the 1st of April 2013 and is part of UK wide efforts to streamline the consumer protection landscape. It also manages the three national enforcement projects consisting of the Scottish Scambusters Team, the E Crime Unit and the Scottish Illegal Money Lending Unit. Trading Standards is a function of local government. The service protects consumers from illegal trading practices and supports the business community to comply with consumer protection legislation.
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Human Trafficking
READING THE SIGNS
No Time Off
Bonded to a debt Passports, Documents Taken/Held A985 Dont know (M876) address (M9) A985
All three combined constitute trafficking. These acts do not have to be carried out by one person and can be carried out by a number of different individuals however the final purpose must be for exploitation or intended exploitation. For the purposes of trafficking a child is any person under 18 years of age. Also the means section is not required for children and therefore the trafficking of children can be defined as the movement of children for the purpose of exploitation. A trafficking victim does not have to cross international boundaries but merely being moved from one place to another within Scotland or the UK for the purpose of exploitation is sufficient.
Exploitation types: Labour Exploitation Sexual Exploitation Domestic Servitude Organ Harvesting
The safety and welfare of any victim should always remain a priority.
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Useful Contacts
mobile phone and support services. Use unofficial interpreters - they DONT may have a hidden agenda. Treat victims as suspects or immigration offenders. Expect victims to have access to their identity or travel documents. Assume all documents are legitimate check! Expect victims to disclose immediately. Some victims may not know they have been trafficked, some may have been told to lie and some victims may not disclose as they are still in fear of their traffickers. Judge a victim if they have been working or have been complicit in part of their circumstances.
Police Scotland: Telephone: 101 and in emergency call 999 National Human Trafficking Unit: Telephone: 0141 532 2723 UK Human Trafficking Centre (UKHTC): provides 24/7 Tactical and Operational advice. www.soca.gov.uk/about-soca/ about-the-ukhtc Email: UKHTC@soca.x.gsi.gov.uk Telephone: 0844 778 2406 Child Exploitation and Online Protection Centre (CEOP) has a dedicated child trafficking unit. Visit: www.ceop.gov.uk Email: enquiries@ceop.gov.uk Telephone: 0870 000 3344 UK Border Agency (UKBA): Intelligence and Immigration matters www.ukba.homeoffice.gov.uk/ aboutus/contact/report-crime/ Gangmasters Licensing Authority (GLA) oversee labour in the agricultural, horticultural, forestry, shellfish and related processing industries. Visit: www.gla.defra.gov.uk Email: licensing@gla.gsi.gov.uk Telephone: 0845 602 5020 Trafficking Awareness Raising Alliance (TARA) provides support, including help to access and pay for accommodation, to women, over 18 years old, who have been trafficked for commercial sexual exploitation recovered from across Scotland. Telephone: 0141-276-7724. Migrant Help - Migrant Help provides victim support services to adults who have been trafficked for the purposes of labour exploitation (male and female), domestic servitude (male and female) and sexual exploitation (male only). They cover all of Scotland. Telephone: 07766 668781 (staffed 24/7) National Referral Mechanism (NRM) This process is used to identify potential victims of trafficking (PVoT) and ensure they receive the appropriate protection and support. A form requires to be completed within 48 hours by the first responder (please note requirement for signature of adult victims), for further details the form can be found at: www.soca. gov.uk/about-s oca/about-theukhtc/national-referralmechanism Crimestoppers for anonymous reporting. Telephone: 0800 555 111
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centred approach when dealing with these often vulnerable individuals. Take account of cultural or religious issues the victim may have. Give the victim as much information as you can. If you are a first responder make sure the NATIONAL REFFERAL MECHANISM form is completed within 48 hours of encountering a potential victim of trafficking. Please note consent is required for Adult victims. No consent is required for children and all child victims should be entered into the NRM process. Take steps to prevent further contact between the trafficker andtheir victim(s) by offering support/assistance including alternative accommodation,
Pass On Information !
Best details / descriptions of those involved Locations Nationalities Details of any transport used Travel routes / methods
Documents used Any financial information Method of recruitment Methods used to control / manipulate victim Remember child trafficking is child abuse
Further Indicators
Additional General Trafficking Indicators
Their appearance suggests general physical neglect They appear to be moving location frequently They are not registered with a G.P, nursery or school They have old or serious injuries left untreated or treated late and are vague and reluctant to explain how the injury occurred They give a vague and inconsistent explanation of where they live, their work or schooling Poor nutrition The person is withdrawn and submissive
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Accountants KPMG report an increase in fraud against employers in Scotland of over 60% in the past year. While these figures may be skewed because of some high profile criminal cases, there is no doubt that all employers are potentially at risk. While everyone is alive to the dangers of internet and identity frauds, the sad truth is that you are more likely to be defrauded by someone you know and whom you may well trust.
Some of these frauds are minimal. How worried are you about the odd pen from the stationery cupboard? But many major frauds started small. Do you keep an eye on your petty cash? The first borrowing of that ten pounds may have been accompanied by a genuine intent to repay, but when it went unnoticed did it become 10 a week? Then 20, until it snowballed into thousands. Do you deliver? If so, how tight are your stock controls? Can you be sure that the delivery driver doesnt have a little side business of his own, using your materials? More difficult to control is the fuel being used. We often talk about profits being siphoned off. Is the same thing happening to the petrol or diesel in the tank of your vehicles? Keep a close eye on mileage and fuel use, and investigate any anomalies. The fact that you are seen to be paying attention to such matters will, of itself, provide a certain deterrent. The licensed trade is home to so many potential scams that you could write a book about it. With computerised tills, the drink side of a business is easier to monitor; however, kitchens are much harder to police. Compare the number of steaks you buy with the number you sell. Cookery programmes show only the glamorous side of the business. Remember that successful chefs know to the penny how much each dish costs to produce, what their margins should be and what is a reasonable allowance for wastage. Can you say the same? Of course the potential for the biggest frauds of all lies with people who are controlling the businesss money. A good book keeper is worth his weight in gold, but beware of one who never takes a holiday. What doesnt he or she want anyone else to see? If you lack the skills or time yourself, make sure you have some independent checks and balances in place. Your accountant will be able to advise. Remember that some of the biggest frauds are often the simplest. When did you last check your payroll? Does the number of salaries on it equate to the number of staff? Far -fetched? Not a bit of it. Many a business has discovered that it is still paying out in the name of a former employee except the bank details have been changed to someone else.
Sadly, so many people who are the victims of fraud or embezzlement say that they had 100% trust in the perpetrator. The purpose of this article is not to induce paranoia, nor to spoil good employee relations The motto is, simply put, be careful. Any honest employee will have no problems in accepting some simple checks, especially if you explain that these are required by your co-directors, your accountant, your bank or whatever. Better a little care now, than the unpleasantness of mopping up the mess and being substantially out of pocket.
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in a contract that the information will be kept secure is not necessarily all of the answer. By the time you find out that your supplier is not keeping the information secure, it could be posted all over the internet. Take the case of a company engaged in clinical trials work for a big pharmaceutical company. One of the trial company employees posted on Facebook that a drug had failed one of the critical steps before release to the market and word got back to the big pharma company before a formal report was made, causing much embarrassment and difficulty for all concerned. In fact, it is far better to try and discuss how information is going to be kept secure with a customer rather than relying purely on a contract provision. Otherwise, while you may be able to make a claim for damages and breach of contract, if information leaks out you will not be able to put the genie back into the bottle. A contract is not enough. You need a commercial approach and genuine understanding of what is happening to your information.
Scottish Parliament commends Scottish Police Credit Union approach to payday loan alternative
The Scottish Police Credit Union (SPCU) has seen a rise in the number of members approaching them for financial assistance who have payday loans among their debts.
Showing that payday lenders are finding customers from all walks of life, the Board at SPCU were determined to find a better financial solution to this growing problem for their members. The answer was to open up access to their revolving credit account, known as Flexiloan, to all their members giving them access to funds when they need it most and at a fraction of the cost. Benefits of the account include: Limits between 500 and 2500 Low minimum payments with the option to pay more if circumstances allow Withdrawals available online with same day transfer at no cost to the member 3 year renewal period allowing regular use The launch of the improved Flexiloan account attracted the attention of Mr John Mason MSP who very kindly lodged a motion in the Scottish Parliament commending SPCU on the work they are doing in combatting the misery of payday lending in Scotland. SPCU Chief Executive George Nedley said; It is vitally important in todays financial climate, where people facing difficulty may be exploited, that Credit Unions rise to the challenge and provide less expensive and more supportive ways of bridging a short term requirement for cash. We at SPCU believe our revolving credit account known as Flexiloan does exactly this. We are delighted that Mr Mason took the trouble to recognise our approach and commend it in the Scottish Parliament. SPCU are happy to share their Flexiloan policy and procedures with members. If interested please contact Ian Caldwell, Business Development Officer on 0141 771 1314.
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Your brand online: how others can use and abuse it and what to do about it
There are many ways in which your brand There are many ways in which your brand could be targeted online. Some of the classic could be targeted online. Some of the classic forms of attack are explained below: forms of attack are explained below: n Cybersquatting: this occurs when a domain name which includes your brand name is registered by someone who has not been authorised to register this domain name. The domain name could be registered by a third party for a variety of reasons but most commonly it is registered so that the third party can generate click through revenue from sponsored links which they display on the website, alternatively the domain name could have been registered in order to hold you to ransom to recover the domain name; Typosquatting: this is essentially the same concern as cybersquatting with the exception that the domain name will not be identical to your brand name, but instead will be similar such as a misspelling of your brand name. The
The internet offers businesses fast, effective and unique ways in which to promote themselves and their products. The online environment however has its downsides and can expose businesses to increased competition and risk of security issues and How could your brands be attacked online?
intention for registering domain names with typographical errors is to capitalise on internet users who make spelling or punctuation errors when typing your brand name into the browser bar. The content displayed at these websites will be similar to that displayed on a cybersquatted website; Framing: this occurs where the content of your website is shown embedded in a page hosted on a completely different website. The purpose of framed websites is to try to dupe internet users into thinking that they are viewing your genuine website. Framing websites often encourage users to provide personal information, such as bank details for fraudulent purposes; Logo abuse: your logo is often viewed as the seal or stamp of your business, creating an air of authenticity for a product when it carries the logo. There are multiple websites which have been set up simply to allow third parties to
download high resolution versions of well known logos so that those logos can be used in any way without control. The logos can be added to formal looking documentation to dupe customers or could be used to create an air of association or authenticity which, depending on the use made of the logo, may result in damaging reputational repercussions for your brand;
Inappropriate or unauthorised association: this can happen when your brand is incorporated within a webpage or used on a social media site such as Facebook, Twitter or LinkedIn without your authorisation; and Google Ad Words: these are used by third parties, often competitors, to bid on your brand name so that the third parties business is promoted in Google search results when an internet user searches for you.
Where action is appropriate, often a cease and desist letter addressed to the registrant of the infringing website is the best first course of action, or alternatively you could use one of the take down procedures operated by social media sites such as Facebook, Twitter and LinkedIn.
A cease and desist letter lets the infringer know that you are aware of the infringement, details your rights and how they are being infringed, sets out the relevant law and can provide deadlines by which the infringing content should be removed. If a cease and desist letter fails to resolve a domain name issue then both cybersquatting and typosquatting issues can also be tackled relatively informally and effectively through domain name dispute proceedings. The key to maintaining a healthy brand online is vigilance. It is also essential you understand how your brand could be attacked so that you can then plan your online strategy to minimise the risks the online environment poses to your brand. The internet is not an uncontrollable beast, although if left unmanaged the risks the internet poses to your brand may devalue your brand and could in certain circumstances render your brand worthless.
Gillian Anderson, Senior Associate, Pinsent Masons LLP Susan Kelly, Solicitor, Pinsent Masons LLP
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Corporate crime
What should companies do if they breach the criminal law?
When a company commits or benefits from a criminal offence a number of issues come into play in addition to the underlying criminal conduct, including:
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Company accounts
the directors of a company have a legal duty to be satisfied that the company's accounts give a true and fair view of the revenue, profits, losses and liabilities of the company. Accounting for revenue derived from criminality could itself be a criminal offence.
The Economic Crime Unit of Police Scotland and the Serious Organised Crime Division of the Crown Office & Procurator Fiscal Service are focussed on investigating and prosecuting cases of economic crime.
The primary focus is on economic crime committed by career criminals but increasingly legitimate businesses which commit economic crimes or which benefit from the criminal conduct of others are also being investigated and subject to prosecution or civil recovery action. Recent examples of such enforcement has been the prosecution of fishing businesses which illegally landed millions of pounds worth of fish, and the various bribery probes involved local authorities and construction companies. Currently the most prevalent area of corporate crime enforcement, outside of regulatory offences such as breaches of health and safety or environmental law, is into allegations of bribery by Scottish businesses. Part of the reason for the increase in activity is Crown Office's willingness to entertain lenient treatment of companies which self-report corporate bribery. On 1 July 2013, Crown Office reissued its guidance to businesses which suspect they may have committed a bribery offence. The guidance applies to any bribery offences committed in Scotland by a commercial organisation or by businesses with their headquarters or registered office in Scotland, wherever in the world the conduct takes place. In return for self-reporting the commission of a bribery offence by the organisation, the Scottish public prosecutor will consider desisting from prosecuting and may instead enter into a civil settlement with the offending organisation. Based on the only corporate settlement to date, a case in which Pinsent Masons acted, a settlement may be by way of payment of a sum equal to the profit derived by the organisation from the offending. In retunn for lenient treatment, Crown Office require the company to make a full disclosure of the wrongdoing in question and to co-operate with its enquiries. Effective corporate compliance programmes are essential to reduce the risk of a company being caught up in a criminal investigation. Compliance programmes are also an important factor in deciding whether or not a prosecution is in the public interest. Scotland's self-reporting programme and the opportunity to conclude a civil settlement is of limited duration with the scheme due to expire on 30 June 2014. Tom Stocker, Partner, Pinsent Masons LLP
Audit representations
a standard representation given to auditors is that the directors are not aware of any acts of fraud. Care needs to be given in making such a representation as it is a criminal offence to misrepresent the position.
Money laundering
under the Proceeds of Crime Act 2002, money laundering offences can be committed by companies who do not make an "authorised disclosure " to SOCA, the police or HMRC if it is suspected that a benefit has been received from criminal conduct.
Reporting duties
companies in the "regulated" sector (which mainly comprises financial service companies and professional advisers) have additional duties to file suspicious activity reports. In addition, all companies may need to make a report to Police Scotland if "serious organised crime" is suspected. Under the Criminal Justice and Licensing (Scotland) Act 2010, serious organised crime is defined widely and it could capture situations of employee embezzlement, misselling and bribery. In short, directors and senior managers who were not involved in the underlying conduct could end up committing offences if the issue is not carefully handled.
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Interesting examples of the sentences that individual offenders should face for financial crimes are also given, including the following:
M was the head of the UK division of an IT company. Over a two year period M oversaw the making of corrupt payments totalling 1.5m to a government official with control over two state owned institutions in a third world country, to secure business worth 25m. Ms bonus was increased as a result by 500,000. The corrupt activities inflated the price of the contract by around 5m and although the IT systems supplied did work, they were not appropriate for the needs of the institution. The facts involve significant planning over a sustained period and the corruption of foreign officials causing a substantial gain to the offender and loss to others. M would likely be sentenced to five to eight years imprisonment before any reduction for a guilty plea.
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"It's vital in this economic environment that we turn out graduates who have experience in the workplace and a wide range of technical skills as well as the more traditional kinds of knowledge imparted by universities," according to Stirling's newly-appointed director of journalism, Dr Adrian Hadland. Dr Hadland, a professional international journalist for more than 15 years, has recently returned to the UK after a three year stint in mainland China. In the past few months, the undergraduate degrees in both journalism and film and media have been overhauled, plans for a new Masters programme are being finalised and the creation of a new, state-of-the-art Digital Media Centre is imminent. Key to the university's plans is a commitment to improve ties with business and industry and a number of initiatives are underway in this area.
in Scotland and beyond". The panel is made up of nine eminent professionals from various media-related sectors. They are Atholl Duncan, former Head of News and Current Affairs at BBC Scotland and currently executive director of the Institute of Chartered Accountants of Scotland (ICAS), Mandy Haeburn-Little, the director of the Scottish Business Resilience Centre and a former PR practitioner, Bruce Waddell, the former editor of the Daily Record and Scottish Sun, film director Mark Cousins, the creative director of Speakeasy Productions in Perth, Jeremy Hewitt, former Editor of Scotland-onSunday and executive editor of The Prince's Foundation for Children and the Arts in Scotland, Margot Wilson, and Colin Cameron, former Head of Production and Controller for BBC Scotland. The department also recently appointed John
and advanced reporting. Students also take the more theoretical courses for which Stirling has become renowned over the years and which help develop young people's critical and independent thinking, both still vital attributes in the 21st century. A new work experience module was introduced by the journalism department earlier this year affording students the opportunity to spend time in the workplace. The module has been a great success with students enjoying stints at a range of organisations from magazines in London and local radio stations to council press offices. Plans are also afoot for the establishment of a Digital Media Centre, which includes an industry-standard television studio and various networked platforms. "The idea is to simulate as far as possible conditions in the real world and to help our students leave the university equipped to do just about anything in the digital economy," according to Dr Hadland. A new masters programme in journalism is due to be launched in 2014 in which students will spend half the year in Stirling and half at the world-renowned university of Pompeu Fabra in Barcelona. A programme in Public Relations hosted by the same institutions was recently launched and has already proved popular with graduate students. "Half the year in beautiful, tranquil Stirling and half in hot, vibey Barcelona studying with top academics at both institutions is appealing to students wanting to deepen their skills and experiences," says Dr Hadland. It is little wonder Stirling's journalism and media programmes continue to be so highly soughtafter with applications far outstripping places every year. "Stirling is a terrific place to study, and it's going to keep getting better as we plan and organise ourselves for the future," according to Dr Hadland.
Stirling is a terrific place to study, and it's going to keep getting better as we plan and organise ourselves for the future
In June this year, the communications, media and culture department of the university, which houses various programmes in public relations, film and journalism, unveiled a new advisory board. The board will provide advice on the university's programmes and courses, make recommendations on equipment acquisition, offer students assistance in securing work experience and provide inputs from industry on what skills and experiences are most desired in new graduates. "We know it's tough out there in the working world and that businesses are looking for particular kinds of skills and attributes in our new graduates," says Dr Hadland. "We hope to lean on our amazing panel to steer our students in the right direction and ensure they are highly sought after by businesses McLellan, former Editor the The Scotsman, as an honorary professor. In addition to the work of the new panel, staff at the university have embarked on a series of visits and consultations with industry in recent months and have met with BBC Scotland, STV, other tertiary institutions and Creative Stirling, among others. "It's all part of understanding exactly what current conditions are and making sure our students are equipped with just the right combination of skills to immediately make a difference to the companies they join," says Dr Hadland. Skills now being taught at the university include website design, programmes such as Photoshop and Indesign, digital photography, video-making with mobile phones, web-based research as well as law, current affairs, ethics
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Starting in the next edition we will be making promotional or advertising space available in our newsletter for the first time. The full back page will be available as space for you to consider placing your news about your business - maybe you have an event or a conference that you would like to feature. Our newsletter now has eletronic circulation to almost 3,000. If you would like to talk about this, please either email enquiry@sbrcentre.co.uk or call 01786 447441.
departments of North Lanarkshire Council, SBRC and of course the SGAIP. The scheme has already seen success having attracted 25 applications which represents over 50% of the eligible premises within the two town centres.
Nationals 2014
Planning is already underway for the Best Bar None National Awards 2014 and further details will be made available as soon as possible so everyone can get the date in their diaries. We hope this years event will be even bigger and better, continuing to build on the success of last year.
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