SN

User Name/Location

Call priority Call Category

Call description

1st Sept. 2013

1 ADMIN High Network Network Check

2st Sept. 2013

1 2 3 4 Admin Main Gate ADMIN HR ADMIN HR High High High High Network Network Network Network VC setup Punching Machine Power Off Network connection LAN cable Required for Network Printer

3rd Sept. 2013

1 2 3 ADMIN HR Admin Admin High High High Network Network Network LAN cable RIL LL Down Bombay Link issue

4th Sept. 2013

1 2 3 4 Shreno 1 Admin Admin Admin High High High High Network Network Network Network Cable loose New patch cord require RIL LL UP Zirakhpur RTR Power OFF

5th Sept. 2013

1 2 Admin Admin High High Network Network Network lost BSNL Down

6th Sept. 2013

1 2 3 Admin-HR Admin-HR Admin High High High Network Network Network cable remove Network Lost ASA

7th Sept. 2013

1 Admin High Network BSNL UP

8th Sept. 2013

1 Admin High Network Mumbai SIFY Link Down

9th Sept. 2013

1 2 3 Admin Admin Admin-purchase High High High Network Network Network Sify link down BSNL link down New LAN setup

10th Sept. 2013

1 2 3 4 5 6 ARC Shreno 1 Samsara Admin Admin-HR Admin-Alchemy High High High High High High Network Network Network Network Network Network Netwrok down Mail problem Network Problem WI-FI password Network down Network survey

Call Resolution Remark

Network stable

VC setup as per Mail From Miss Mansi Mehta. Need to restart Punching machine. Mr. Shank had problem with LAN cable so recreamped LAN cable and resolved the problem Mr. Siijin required LAN cable for Network printer so we provided LAN cable

Provide LAN cable to Mr. Bhaskar for his Laptop RIL LL down at panelav so raise TT & take follow up from RIL person Bombay RIL link check but issue of switch hang over there so reboot the switch

cable not properly connected to pc end so check on both end New patch cord to Nitin Sir as old 1 is not ok Take follow up from RIL & is UP Due to Power failure Zirakhpur Link down so take follow up & link up after 1 hour

Due to switch hang at HR network not available so reboot the switch BSNL LL down at panelav so raise TT & take follow up

remove cables from Hr Due to switch hang n/w lost so reboot the s/w take back up of ASA firewall

Vadodara-panelav BSNL LL UP

Raise TT at SIFY portal & keep taking follow up

Sify link down at vadodara end so raised ticket and switch route on Reliance. BSNL link down for Vadodara-Panelav so raised ticket Visit purchase department

Network down due to power failure Server upgradation work is under process so user face mail access. Site survey for new LAN setup work. User want wi-fi Password have to visit personaly User not able to access internet so I restarted switch and after this problem resolved Provide work done report again material consumtion to Mr.Megh in HR and Alchemy

Severity High Medium Low Call Reported Date & time Call Response Date & Time Call Resolution Date & Time

Attended By

Call Status

REMARK

Piyush

8:15 AM

8:25 AM

9:00 AM

RESOLVED

Piyush Piyush Nakul Piyush

8:30 AM 9:00 AM 11:45 AM 1:30 PM

8:35 AM 9:10 AM 11:55 AM 1:35 PM

8:50 AM 9:30 AM 12:15 PM 1:50 PM

RESOLVED RESOLVED RESOLVED RESOLVED

Nakul/Piyush Nakul Nakul/Piyush

11:00 AM 8:30 AM 1:30 PM

11:10 AM 8:40 AM 1:40 PM

12:05 PM 9:00 AM 2:30 PM

Resolved Resolved Resolved

Nakul Nakul Nakul/Piyush Nakul/Piyush

9:30 AM 10:45 AM 11:45 AM 11:30 AM

9:45 AM 10:50 AM 11:50 AM 11:40 AM

10:20 AM 11:05 AM 12:05 PM 1:30 PM

Resolved Resolved Resolved Resolved

Nakul Nakul

9:00 AM 9:45 AM

9:10 AM 9:50 AM

9:30 AM 10:10 AM

Resolved Resolved

Nakul/Piyush Piyush Nakul/Piyush

12:15 PM 6:00 PM 4:00 PM

12:20 PM 6:05 PM 4:10 PM

1:00 PM 6:20 PM 4:45 PM

Resolved Resolved Resolved

Piyush

3:00 PM

3:10 PM

3:30 PM

Resolved

Piyush

10:30 AM

10:40 AM

11:00 AM

Resolved

keep taking follow up from sify

Nakul Nakul Nakul

8:30 AM 11:30 AM 2:00 AM

8:35 AM 11:34 AM 2:30 AM

11:30 AM 12:30 PM 3:40 PM

Resolved Resolved Resolved

Piyush Nakul Piyush Nakul Nakul Nakul

9:30 AM 11:40 AM 2:30 PM 3:20 PM 4:20 PM 5:35 PM

9:35 AM 11:46 AM 3:00 PM 3:25 PM 4:30 PM 5:40 PM

10:30 AM 12:30 PM 5:20 PM 3:45 PM 5:30 PM 6:30 PM

Resolved Resolved Resolved Resolved Resolved Resolved

Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved

Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved

Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved

Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved Resolved

Response 10 Min 15 Min 15 Min

Resolution 15 Min 30 Min 45 Min T1 T2 Resp Resolution onse

IF PENDING ??

SUMMARY REPORT
Completed Calls sumary Report -Category wise Call Category Completed calls

Hardware Soft/App Network Printer Voip-Phone Others Total

0 0 4 0 0 0 4

SUMMARY REPORT
Calls Status during the month Completed calls - Engineerwise

Completed calls Pending calls On Hold calls Under obervation calls

Engineer Name Dnyanesh Patil Ankit Gandhi Tirthankar Saha Jayraj Nakum Hardik Prajapati Ravi Parikh Total

Completed calls 0 0 0 0 0 0 0