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Your views on the services of the

in Pakistan count

PLEASE GIVE YOUR FRANK AND HONEST OPINION ON THE SERVICES OF WORLD BANK GROUP

YOUR VIEWS CAN IMPROVE THE SERVICES PROVIDED BY THE WORLD BANK GROUP TO OUR GOVERNMENT AND THE PEOPLE OF PAKISTAN

If possible, please fill it now Completing this survey should take no more than 15-20 minutes of your time

Thank you for your kind cooperation Your views will be treated as confidential and anonymous

Please fill this form and send it back at your earliest: Method 1: Please send through post or courier as per your normal practice. Method 2: Please dial this number 051-2655630 to tell us to collect the form from you and our representative would collect it. Method 3: Please visit our website: www.gallup.com.pk/WBCSS.htm Password: gp2013 Please use any of the above mentioned that you find suitable to return the form as soon as possible

World Bank Country Survey


Your views on the services of the in Pakistan count

World Bank Country Survey


The World Bank is interested in gauging the views of clients and partners (government and non-government, donors) who are either involved in development in Pakistan or who observe activities related to social and economic development. The following survey is meant to give the World Banks team that works in Pakistan, greater insight into how the Banks work is perceived. The valuable feedback provided in this survey shall be incorporated in the Pakistan Country Strategy and thus is a vital instrument in formulation of future World Bank Policy in Pakistan. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Pakistan. The World Bank has commissioned an independent firm to oversee the logistics of this effort in Pakistan. This ensures anonymity and confidentiality. We hope youll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank.

CLIENT AND STAKEHOLDER SEGMENT


Section 1: General Issues Facing Pakistan 1. In general would you say that Pakistan is headed in ... ?
1 2 3

The right direction The wrong direction Not sure

2. Given the development issues facing Pakistan and the current level of effort to address them (by government and
non-government, donors), would you say that Pakistan is headed in ... ?
1 2 3

The right direction The wrong direction Not sure

3. When considering current development issues facing the country, what should be addressed as priority in the next 3-5 years timeframe? Please mark which one development priority below is the FIRST MOST important in Pakistan? Which one is the SECOND MOST important priority? Which one is the THIRD MOST
important priority?

4. Poverty reduction is a broad term that encompasses work in many different areas. Intervention in which THREE areas of development listed below do you believe would contribute most to reducing poverty in Pakistan?
5. Economic revival and growth can be driven by a number of factors. Intervention in which THREE areas below do you believe would contribute most to generating economic growth in Pakistan? Page | 2

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Question 3 YOU CAN CHOOSE ANY 3 FROM ITEM 1-31. YOU ARE NOT RESTRICTED TO CHOOSE ONLY ONE FROM THE SUB-SECTIONS (such as Social Services) LISTED BELOW FIRST priority SECOND priority THIRD priority

Question 4 Please choose 3, no more, no less

Question 5 Please choose 3, no more, no less

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 Education and skill enhancement Health Law and justice (e.g., judicial system)

Social Services

Social protection (e.g., pensions, targeted social assistance) Poverty reduction Disaster management Water and domestic and industrial sanitation

Governance
Public sector and civil service reform Domestic private sector development Anti-corruption and transparency Public financial management (e.g., public expenditure, fiscal system reform, accounting, auditing) Job creation/employment Food security Regulatory framework Financial sector (stability and access to financial services) Economic growth

Infrastructure
Transport (e.g., roads, bridges, transportation) Communication network Energy Urban development (such as housing and planning)

Trade and regional cooperation


Trade and exports Foreign direct investment Regional cooperation Global cooperation

Rural Development
Agricultural development and irrigation

Society and Development


Gender Equality of opportunity (i.e., equity)

Environment and Natural Resources


28 29 30 31 Climate change (e.g., mitigation, adaptation) Natural resource management (e.g., oil, gas, mining) Environmental sustainability Others (please specify): ___________

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Section 2: OVERALL ATTITUDE TOWARDS WORLD BANK 6. In terms of the World Bank's stated objectives of reducing extreme poverty and promoting shared prosperity, in
which sectors do you believe the World Bank should focus most of its attention and resources in Pakistan?

(Please choose THREE, no more, no less)


Social Services 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Education and skill enhancement Health Law and justice (e.g., judicial system) Social protection (e.g., pensions, targeted social assistance) Disaster management Water and domestic and industrial sanitation Youth development Governance Public sector and civil service reform Domestic private sector development Anti-corruption and transparency Public financial management (e.g., public expenditure, fiscal system reform, accounting, auditing) Job creation/employment Food security Regulatory framework Financial sector (stability and access to financial services) Economic growth Infrastructure Transport (e.g., roads, bridges, transportation) Communication network Energy Urban development (such as housing and planning) Trade and regional cooperation Trade and exports Foreign direct investment Regional cooperation Global cooperation Rural Development Agricultural development and irrigation Society and Development Gender Equality of opportunity (i.e., equity) Environment and Natural Resources Climate change (e.g., mitigation, adaptation) Natural resource management (e.g., oil, gas, mining) Environmental sustainability Others (please specify):___________________________________

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7. How familiar are you with the scope of activities of World Bank in Pakistan?
(Choose only ONE)
1 2 3 4

Not familiar at all Somewhat familiar Very familiar Completely familiar

8. Overall, please rate your impression of the World Banks effectiveness in Pakistan, on a ten point scale?
1 2 Not effective at all 3 4 5 6 7 8 9 10 Very effective Don't know

9. Some people believe that considering Pakistans economic situation, global priorities are not that important such
as climate change etc. Do you feel the global priorities below are also equally relevant for Pakistan as they are for any other country? Please rate how relevant the below priorities are for Pakistan?
Not at all Very much Don't know

1 2 3 4

Climate change Gender Trade Food security

1 1 1 1

2 2 2 2

3 3 3 3

4 4 4 4

5 5 5 5

6 6 6 6

7 7 7 7

8 8 8 8

9 9 9 9

10 10 10 10

10. Which TWO of the following groups should receive more collaboration from the World Bank in order to improve
development results in Pakistan? (Please choose TWO, no more, no less)
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

NGOs Local Government Citizens benefitting from World Banks support/projects / programs Private sector Community Based Organizations (CBOs) Donor community International foundations Local foundations Academia/think tanks/research institutes Parliamentarians/major political parties Media Provincial government Youth Organizations Faith based organizations Other (please specify): __________________________

11. To what extent do you agree with the following statements about the World Banks work in Pakistan, on a ten
point scale?
Strongly disagree Strongly agree Don't know

1 2

Overall the World Bank currently plays a relevant role in development in Pakistan The World Bank treats clients and stakeholders in Pakistan with respect

1 1

2 2

3 3

4 4

5 5

6 6

7 7

8 8

9 9

10 10

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12. Which of the following TWO reasons would you cite for the failure or slow pace of World Bank assisted reforms

(Please choose TWO, no more, no less)


1 2 3 4 5 6 7 8 9 10

The World Bank works too slowly Problems faced by the Government in performing efficiently There is not an adequate level of citizen/civil society participation in programs Poor stakeholder dialogue and coordination The World Bank does not do adequate follow through/follow-up Political pressures and obstacles Reforms are not well thought out in light of country challenges The World Bank is not sensitive enough to political/social realities on the ground Strict compliance requirements with the World Banks environment and social safeguards policies Other (please specify): ________________________________________

13. To what extent does the World Banks work help to achieve Pakistans development results, on a ten point
scale?
1 To no degree at all 2 3 4 5 6 7 8 9 10 To a very significant degree Don't know

Section 3: IFC & WORLD BANK EFFECTIVENESS AND RESULTS 14. Are you aware of the IFC, the private sector arm of the World Bank Group?
(If the answer to this question is YES, proceed to question 15 otherwise please go to question 18)
Yes No

15. Has your organization availed any services from the IFC? indicate the type of services availed by your
organization from the IFC during the past five years
1 2 3 4 5 6

Loan Equity Guarantee Advisory services No services have been availed by my organization Others (please specify):________________________

16. How would you rate the overall impact of IFC advisory/investment services on your organization, on a ten point
scale?
1 Negative 2 3 4 5 6 7 8 9 10 Positive Don't know

17. How would you rate the role of IFC advisory/investment services on private sector development in Pakistan, on
a ten point scale?
1 Negative 2 3 4 5 6 7 8 9 10 Positive Don't know

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18. To what extent do you believe that the World Bank's knowledge and research _______ in Pakistan?
To no degree at all To a very significant degree Don't know

1 2 3 4 5

Are relevant to Pakistans development priorities Are accessible (well written and easy to understand) Are adequately disseminated Are appropriately translated for Pakistan Include appropriate level of stakeholder involvement during preparation

1 1 1 1 1

2 2 2 2 2

3 3 3 3 3

4 4 4 4 4

5 5 5 5 5

6 6 6 6 6

7 7 7 7 7

8 8 8 8 8

9 9 9 9 9

10 10 10 10 10

19. How significant a role do you believe the World Bank SHOULD play in Pakistans development in the near future,
on a ten point scale?
1 Not a significant role at all 2 3 4 5 6 7 8 9 10 Very significant role Don't know

20. How would you rate the World Banks performance relative to other donor agencies such as ADB, USAID, DFID
etc. on a ten points scale?
1 Very poor performance 2 3 4 5 6 7 8 9 10 Very good performance Don't know

21. How effective do you believe the World Bank has been in Pakistan in using it's knowledge and research to ---?
Not effective at all Very effective Don't know

1 2 3 4 5

Raising your awareness of the particular topic Stimulating public debate/dialogue Enhancing your knowledge and/or skills Contributing to good policy making Providing support for program implementation

1 1 1 1 1

2 2 2 2 2

3 3 3 3 3

4 4 4 4 4

5 5 5 5 5

6 6 6 6 6

7 7 7 7 7

8 8 8 8 8

9 9 9 9 9

10 10 10 10 10

22. Which of the following SHOULD the World Bank do to make itself of greater value in Pakistan? (Please

choose TWO, no more, no less)


1 2 3 4 5 6 7 8 9 10 11

Improve the quality of its experts as related to Pakistans specific challenges Reduce the complexity of obtaining World Bank financing Focus primarily on advocacy issues Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other terms) Increase decentralization to the provinces Ensure greater selectivity in its work Provide more adequate data/knowledge/statistics/figures on Pakistans economy Offer more innovative financial products Offer more innovative knowledge services Increase availability of Fee-Based services Shift its focus from environmental and social safeguards to environmental and social sustainability

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12 13

Work faster Others (please specify): ______________________________________________

23. How strongly do you agree or disagree with the following statements regarding cash transfer and social
protection programs in Pakistan:
Strongly disagree Strongly agree Don't know

Adapting a technology based payment mechanism such as the use of branchless banking and management information systems for the delivery of cash transfers to the beneficiaries, is a positive step towards transparency and accountability of safety net operations in Pakistan? The introduction of a technology based targeting system for identifying the potential beneficiaries of cash transfer will help in strengthening the safety net programs in Pakistan? The addition of conditions to the cash transfer for ensuring education of primary school children, being implemented jointly with the ownership of provinces and allied departments, is a significant step towards supporting the beneficiary families to invest in their human capital? The establishment and capacity enhancement of a National Safety Net platform, under the management of a joint public and private independent board of directors is a significant step in strengthening of social protection programs in Pakistan?

10

10

10

10

Section 4: UNDERSTANDING MEDIA HABITS AND WAYS OF GETTING INFORMATON FROM

WORLD BANK
24. How do you get most of your information about development issues in Pakistan? (Please choose TWO,

no more, no less)
1 2 3 4 5 6 7 8 9 10 11 12 13

Local newspapers International newspapers Local radio International radio Local television International television Periodicals Internet Social media (Facebook, Twitter, Youtube) Blogs Mobile phones Instant messaging Other (please specify): ______________________________________________

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25. Which of the following describes most of your exposure to the World Bank in Pakistan? (Please choose

TWO, no more, no less)


1 2 3 4 5

Observer (i.e., follow in media, discuss in informal conversations, etc.) Use World Bank reports/data Engage in World Bank related/sponsored events/activities Collaborate as part of my professional duties Use World Bank website for information, data, research, etc.

26. How frequently do you consult World Bank knowledge and research (e.g., data, analysis, reports) in the work
you do? 1 Weekly 2 3 4 5 Monthly A few times a year Rarely Never

27. Which do you primarily use to get information about World Bank on the internet
1 2 3 4

The World Banks country website (www.worldbank.org/pk) The World Banks main website (www.worldbank.org) World Bank Pakistans Facebook (www.facebook.com/WorldBankPakistan) I dont use the internet for this purpose

28. Please rate how much you agree with the following statements, on a ten point scale.
Strongly disagree Strongly agree Don't know

1 2 3 4

I find the World Bank websites easy to navigate. (Only answer if you have used a World Bank website) I find the information on the World Banks websites useful. (Only answer if you have used a World Bank website) When I need information from the World Bank I know how to find it (e.g., whom to call, where to reach them, etc.) The World Bank is responsive to my information requests and inquiries

1 1 1 1

2 2 2 2

3 3 3 3

4 4 4 4

5 5 5 5

6 6 6 6

7 7 7 7

8 8 8 8

9 9 9 9

10 10 10 10

29. What would you prefer: to receive information from the government agencies implementing Bank
supported projects, or from the World Bank office?
Government Agencies implementing Bank Supported Projects World Bank Office

30. How would you prefer to receive information from the World Bank?

(Please choose TWO, no


more, no less)
1 2

World Bank website Direct contact with World Bank (i.e., face to face meetings/discussions)

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3 4 5 6 7 8 9 10 11 12

e-newsletters Instant messaging World Bank seminars/workshops/conferences World Bank Public Information Center World Bank publications and other written materials Mobile phones Social media (Facebook, Twitter, Youtube) Press releases; articles; programs? Blogs Others (please specify): ______________________________________________

31. Are you aware of the World Banks Access to Information Policy under which the Bank will now disclose any
information in its possession that is not on a list of exceptions?

Yes

No

32. Have you requested information from the World Bank on its activities in the past year? (If YES please go to
question 33; if NO please go to question 35)
Yes No

33. Were you able to obtain this information?


Yes No

34. Do you have access to the Internet?


Yes No

35. Do you use/have you used the World Bank website?


Yes No

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Section 5: VIEWS ON COUNTRY PARTNERSHIP STRATEGY 36. How familiar are you with World Banks Country Partnership Strategy for Pakistan? (If Very Familiar or
Completely Familiar, proceed to question 37, otherwise go to question 41)
(Choose only ONE)
1 2 3 4

Not familiar at all Somewhat familiar Very familiar Completely familiar

37. Do you think the Country Partnership Strategy for 2010-2014 focused on the right priorities for Pakistan?
Yes No

38. Please rate the Governments performance in terms of the Country Partnership Strategy for the last five years?
Very poor Very good Don't know

1 2 3 4

Improving economic governance Improving human development and social protection Improving infrastructure to support growth Improving security and reducing the risk of conflict

1 1 1 1

2 2 2 2

3 3 3 3

4 4 4 4

5 5 5 5

6 6 6 6

7 7 7 7

8 8 8 8

9 9 9 9

10 10 10 10

39. Please rate World Banks performance in terms of the Country Partnership Strategy for the last five years?
Very poor Very good Don't know

1 2 3 4

Improving economic governance Improving human development and social protection Improving infrastructure to support growth Improving security and reducing the risk of conflict

1 1 1 1

2 2 2 2

3 3 3 3

4 4 4 4

5 5 5 5

6 6 6 6

7 7 7 7

8 8 8 8

9 9 9 9

10 10 10 10

40. For the next Country Partnership Strategy 2015-2019, please rate the following areas in terms of significance?
(i.e. how important for Pakistan)
Insignifican t Very significant Don't know

1 2 3 4 5 6

Project financing Budget support Knowledge and data sharing Technical assistance Policy advice Other (please specify): ______________

1 1 1 1 1 1

2 2 2 2 2 2

3 3 3 3 3 3

4 4 4 4 4 4

5 5 5 5 5 5

6 6 6 6 6 6

7 7 7 7 7 7

8 8 8 8 8 8

9 9 9 9 9 9

10 10 10 10 10 10

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Section 6: PERSONAL PROFILE INFORMATION 41. Which of the following best describes your current position? (Please mark only ONE response)
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

Office of the President, Prime Minister Office of Minister Office of Parliamentarian Office of the Governor Office of the Chief Minister Office of Provincial Minister Provincial Department and Allied Institutions Employee of a Ministry, Ministerial Department or Implementation Agency Consultant/Contractor working on World Bank supported Project/Program Project Management Unit (PMU) overseeing implementation of project Local Government Office or Staff Bilateral Agency Multilateral Agency Private Sector Organization Private Foundation Financial Sector/Private Bank NGO Community Based Organization Media (Press, Radio, TV, Web, etc.) Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) Trade Union Faith-Based Group Academia/Research Institute/Think Tank Judiciary Branch Other (please specify): ________________________

42. Please identify the primary specialization which best describes your work. (Please mark only ONE response)
Social Services
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

Education and skill enhancement Health Law and justice (e.g., judicial system) Social protection (e.g., pensions, targeted social assistance) Disaster management Water and domestic and industrial sanitation Nutrition Governance Public sector and civil service reform Domestic private sector development Anti-corruption and transparency Public financial management (e.g., public expenditure, fiscal system reform, accounting, auditing) Job creation/employment Regulatory framework Financial sector (including microfinance) Economic growth

Infrastructure Transport (e.g., roads, bridges, transportation) Communication network Energy Urban development (such as housing and planning) Trade and regional cooperation Trade and exports Foreign direct investment Regional cooperation Global cooperation Rural Development Agricultural development and irrigation Society and Development

25 Gender 26 Equality of opportunity (i.e., equity) Environment and Natural Resources 27 Climate change (e.g., mitigation, adaptation) 28

Natural resource management (e.g., oil, gas, mining)

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29 Environmental sustainability 30 Others (Please specify):

43. Which best represents your geographic location?


1 2 3 4 5 6 7

Sindh Khyber Pakhtunkhwa Balochistan Punjab Regions and territories Azad Jammu and Kashmir (AJK) Gilgit-Baltistan (GB) Federally Administered Tribal Areas (FATA)

44. What is your Gender?


Male Female

45. What is your Age?


1 2 3 4

Between 18 and 29 Between 29 and 45 Between 45 and 62 More than 62

_______________________________________________________________________________________________ _______________________________________________________________________________________________

46. How closely do you interact with the World Bank at a professional level? Please rate on a ten point scale?
1 Not close at all 2 3 4 5 6 7 8 9 10 Very close Don't know

If your answer is 5 or more, please proceed to Section 7 (page 14). If not, please proceed to page

20.

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Client Segment
Section 7: STAFF AND PROCUREMENT 47. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help
Pakistan solve its most complicated development challenges, on a ten point scale?
1 To no degree at all 2 3 4 5 6 7 8 9 10 To a very significant degree Don't know

48. How familiar are you with World Banks procurement policies?( If more than 5, please proceed to question 49. If
less than 5, please go to question 51)
1 Not familiar at all 2 3 4 5 6 7 8 9 10 Completely familiar Don't know

49. How effective are the World Banks procurement policies relative to alternative procurement methods?
1 2 Not effective at all 3 4 5 6 7 8 9 10 Very effective Don't know

50. To improve the effectiveness of World Banks procurement support which of the following actions would you
recommend?
1 2 3 4 5 6 7

(Please choose TWO, no more, no less)


Use national procurement procedures rather World Banks procurement procedures Eliminate prior reviews Engage more in contract management Carry out road shows before tendering Make e procurement a standard practice for World Banks operation in Pakistan Assign additional staff per project Dont know

Section 8: STRENGTHS AND WEAKNESSES OF WORLD BANK POLICY INSTRUMENTS

51. When thinking about the World Banks role, what are the greatest strengths? Which activity do you believe is of
greatest VALUE and which activity is of second greatest value in Pakistan?
Greatest Value (Choose only ONE)
1 2 3 4 5 6 7 8 9 10 11 12

Second Greatest Value (Choose only ONE)


Financial resources Mobilizing third party financial resources Technical assistance Policy advice Stakeholder dialogue and coordination Data Training/capacity building Studies/analyses Convening/facilitating Regional integration Introducing innovations through projects or analytical work Bringing discipline and effective supervision including (adherence to financial management and procurement procedures) in implementation of investment projects

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Mobilization of global knowledge (including south-south knowledge sharing) Other (please specify):_______________________

52. Which of the following do you identify as the World Banks greatest WEAKNESSES in its work in Pakistan?

(Please choose TWO, no more, no less)


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21

Imposing technocratic solutions without regard to political realities Not exploring alternative policy options Too bureaucratic in its operational policies and procedures Being too risk averse Staff too inaccessible Arrogant in its approach May not be practical Not client focused The credibility of its knowledge/data Not willing to honestly criticize policies and reform efforts in the country Too influenced by developed countries Not enough public disclosure of its work Not enough decentralization to the provinces World Bank processes too slow and complex Not being able to work across sectors Not aligned with other donors work Not collaborating enough with non-state actors (too focused on the government) Not being able to mobilize relevant knowledge from other countries Too narrowly focused on its environmental and social safeguards policies Not adequately sensitive to political/social realities in Pakistan Other (please specify): __________________________________________________

53. Which World Bank Instruments do you believe are the MOST effective and LEAST effective in reducing poverty in
Pakistan?
Most effective (Please choose TWO, no more, no less)
1 2 3 4 5 6 7 8 9

Least effective (Please choose TWO, no more, no less)


Investment project financing Capacity development Policy based lending / Budget support to the Government Knowledge products/services (analytical work, studies, surveys, etc.) Technical assistance (advice, best practice, international experience, etc.) Results-based lending Multi-donor Trust Fund (MDTF) Other (please specify): ________________________________________ Dont know

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54. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as
related to global public goods (e.g., climate change, communicable diseases, international financial systems, trade, food security etc.), on a ten point scale?
1 To no degree at all 2 3 4 5 6 7 8 9 10 To a very significant degree Don't know

55. To what extent do you agree with the following statements about the World Banks work in Pakistan, on a ten
point scale?
Strongly disagree Strongly agree Don't know

1 2 3

The World Banks work is aligned with what I consider the development priorities for this country The World Bank supports programs and strategies that are realistic for Pakistan The World Bank treats clients and stakeholders in Pakistan with respect WB only supports programs where it has the expertise or comparative advantage. The World Bank exercises selectivity to maximize impact of its limited resources. Do you agree with this approach?

1 1 1

2 2 2

3 3 3

4 4 4

5 5 5

6 6 6

7 7 7

8 8 8

9 9 9

10 10 10

10

56. To what extent is the World Bank an effective development partner in Pakistan, in terms of each of the
following?
To no degree at all To a very significant degree Don't know

1 2 3 4 5 6 7 8 9 10 11

Responsiveness Flexibility (in terms of the World Banks products and services) Flexibility (in terms of changing country circumstances) Being inclusive Openness (sharing data and other information) Staff accessibility Straightforwardness and honesty Collaboration with groups outside of the Government (e.g., NGOs, civil society, academia, private sector) Collaboration with the Government Collaboration with other donors Follow through on commitments

1 1 1 1 1 1 1 1 1 1 1

2 2 2 2 2 2 2 2 2 2 2

3 3 3 3 3 3 3 3 3 3 3

4 4 4 4 4 4 4 4 4 4 4

5 5 5 5 5 5 5 5 5 5 5

6 6 6 6 6 6 6 6 6 6 6

7 7 7 7 7 7 7 7 7 7 7

8 8 8 8 8 8 8 8 8 8 8

9 9 9 9 9 9 9 9 9 9 9

10 10 10 10 10 10 10 10 10 10 10

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57. How effective do you believe the World Bank is in terms of the work it does in the following areas of
development in Pakistan, on a ten point scale?
Not effective at all Very effective Don't know

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Social Services Education and skill enhancement Health Law and justice (e.g., judicial system) Social protection (e.g., pensions, targeted social assistance) Poverty reduction Disaster management Youth development Water and domestic and industrial sanitation Governance Public sector and civil service reform Domestic private sector development Anti-corruption and transparency Public financial management (e.g., public expenditure, fiscal system reform, accounting, auditing) Job creation/employment Food security Regulatory framework Financial sector (stability and access to financial services) Economic growth Infrastructure Transport (e.g., roads, bridges, transportation) Communication network Energy Urban development (such as housing and planning) Trade and regional cooperation Trade and exports Foreign direct investment Regional cooperation Global cooperation Rural Development Agricultural development and irrigation Society and Development Gender Equality of opportunity (i.e., equity) Environment and Natural Resources Climate change (e.g., mitigation, adaptation) Natural resource management (e.g., oil, gas, mining) Environmental sustainability

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3

4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6

7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7

8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8

9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10 10

Section 9: WORLD BANK EXPERTISE ACROSS VARIOUS PROGRAMS 58. To what extent does the World Banks safeguard policies help achieving environment and social sustainability,
on a ten point scale?
1 To no degree at all 2 3 4 5 6 7 8 9 10 To a very significant degree Don't know

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59. To what extent does the World Banks implementation of its safeguards policies in Pakistan, help make
development more sustainable, on a ten point scale?
1 To no degree at all 2 3 4 5 6 7 8 9 10 To a very significant degree Don't know

60. To what extent do you agree with the following statements about the World Bank in Pakistan, on a ten point
scale?
Strongly disagree Strongly agree Don't know

The World Bank's financial instruments (i.e., investment project financing, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Pakistan The World Bank meets Pakistans needs for knowledge services (e.g., research, analysis, data, technical assistance) The World Bank meets Pakistans needs for transport sector (e.g., national highways, rural roads, railways, urban transport, etc.)

10

10

10

61. To what extent do you believe that the World Bank's knowledge and research _______ in Pakistan?
To no degree at all To a very significant degree Don't know

1 2 3 4

Are timely Provide feasible recommendations A source of relevant information on global good practices Are adaptable to Pakistans specific development challenges and country circumstances

1 1 1 1

2 2 2 2

3 3 3 3

4 4 4 4

5 5 5 5

6 6 6 6

7 7 7 7

8 8 8 8

9 9 9 9

10 10 10 10

62. Overall, how significant a contribution do you believe the World Bank's knowledge and research make to
development results in Pakistan, on a ten point scale?
1 2 3 4 5 6 7 8 9 10 Very significant Don't know Not significant at all

63. Overall, how would you rate the technical quality of the World Bank's knowledge/research, on a ten point scale?
1 Very low technical quality 2 3 4 5 6 7 8 9 10 Very high technical quality Don't know

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64. Overall, how effective is the World Bank at providing linkage to non-Bank expertise (i.e., South-South knowledge
sharing, etc.)?
1 2 Not effective at all 3 4 5 6 7 8 9 10 Very effective Don't know

65. Overall, how effective is the World Bank at using its convening power to mobilize outside or additional support
and resources for development in Pakistan?
1 Not effective at all 2 3 4 5 6 7 8 9 10 Very effective Don't know

66. To what extent do you believe that Pakistan received value for money from the World Banks
Products/services that were paid for on a fee for service basis?
1 To no degree at all 2 3 4 5 6 7 8 9 10 To a very significant degree Don't know

67. To what extent do you agree/disagree with the following statements, on a ten point scale?
Strongly disagree Strongly agree Don't know

1 2 3 4 5 6 7 8 9

The World Bank disburses funds promptly The World Bank effectively monitors and evaluates the projects and programs it supports The World Bank's approvals and reviews are done in a timely fashion The World Bank's Safeguard Policy* requirements are reasonable The World Bank imposes reasonable conditions on its lending Working with the World Bank increases Pakistans institutional capacity The World Bank ensures consistency and continuity through staff changes The World Bank's teams and visits are well coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank makes appropriate use of them The World Bank provides effective implementation support (i.e., supervision of projects)

1 1 1 1 1 1 1 1 1

2 2 2 2 2 2 2 2 2

3 3 3 3 3 3 3 3 3

4 4 4 4 4 4 4 4 4

5 5 5 5 5 5 5 5 5

6 6 6 6 6 6 6 6 6

7 7 7 7 7 7 7 7 7

8 8 8 8 8 8 8 8 8

9 9 9 9 9 9 9 9 9

10 10 10 10 10 10 10 10 10

10

10

*Safeguard policy includes environmental, social and gender aspects

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Your views on the services of the in Pakistan count

Thank you for completing the survey! If you would like to share any additional feedback, please provide it in the box below (optional): .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..

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World Bank Country Survey


Your views on the services of the in Pakistan count

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World Bank Country Survey


Your views on the services of the in Pakistan count

Fatima Idrees Group Manager Gallup Pakistan, Islamabad Tele: +92-51-2655630 Fax : +92-51-2655632 Email: info@gallup.com.pk

Irene Zuettel Gallup International Zurich Tele: +41 (0) 44 806 6650 Fax : +41 (0) 44 806 6660 Email:jirene.zuettel@gallup-international.com

Disclaimer: Gallup Pakistan is not related to Gallup Inc. headquartered in Washington D.C. USA. We require that our surveys be credited fully as Gallup Pakistan (not Gallup or Gallup Poll). We disclaim any responsibility for surveys pertaining to Pakistani public opinion except those carried out by Gallup Pakistan, the Pakistani affiliate of Gallup International Association. For details on Gallup International Association see website: www.gallupinternational.com

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