Mercedes Alicia Soria-Li

Users are my first priority

M ountain V i ew , C A 61 5- 4 80- 4 76 8 OBJECTIVE

To lead a dynamic business and technical team in a management role at a top tier firm where technology plays a prominent role in the organization
SUMMARY OF QUALIFICATIONS AND ACCOMPLISHMENTS

Successful, versatile, very technical and highly driven professional with over 15 years of experience in systems development, life cycle management, product management, project leadership, software architecture and web applications development. Proven track record in leading complex software development and technology/infrastructure projects involving technical product evaluations, application development and systems integration. Viewed as the disciplined go to leader to accomplish difficult tasks under demanding circumstances.
INDUSTRY KNOW LEDGE

Program Management, Software Development, Project Management, Infrastructure deployments, Human Resources, Knowledge Management, Retail, E-Commerce, Manufacturing.
W ORK EXPERIENCE

Knightscope Inc.
Director of Information Technology May 2013Present Enterprise wide deployment of Office365 and Sharepoint Deployment of Web meeting platform, Voice Over IP calls and video conferencing Manage the day-to-day operations of all Information Technology areas.

Carbon Motors Corporation.

Director of Information Technology May 2011May 2013 Deployment of Web meeting platform, Voice Over IP calls and video conferencing Program manager for Infrastructure and development. Planning and execution of enterprise wide applications. Manage the day-to-day operations of all Information Technology areas. Tasked with developing the company's overall technology strategy, planning and execution of enterprise wide solutions to cover the following main areas: Implementation of PLM (Product Lifecycle Management) $2 million budget Implementation of CRM (Customer relationship management) Implementation of ERP (enterprise resource planning) Implementation of HRIS (Human resources information system) - Negotiation with all functional business units at Vice President level to determine needs and come up with implementation plans for all technology projects.

Deloitte.
Channel Manager Apr 2008May 2010 Manage budget of ~ 2.5 M / year Responsible for Global team of 45+ resources at any given time who are tasked completing very complex and enterprise wide deployments. Program manager for compliance and knowledge management applications. Lead cross functional teams from all areas involved from the conception of an idea all the way thru deployment and support
Mercedes Alicia Soria-Li | soria.mercedes@gmail.com | (615) 480-4768 mobile

Successful at taking ownership of all phases of the software development lifecycle and ensuring multiple projects success. Always able to keep the big picture in mind. Manage Development, Infrastructure, QA, support and contractors teams. Work closely with our clients to plan and execute projects for the Practice Protection (Regulatory) and Clients & Markets (Client Relationship Management) channels. Extremely good at managing expectations and consistently received positive performance reviews Average number of successful projects completed per year: 40 Successful at turning around very damaged relationships with internal business units, going from antagonistic relationships to us being the vendor of choice. Implement and manage outsourcing process for the whole organization. Set up policies/procedures for offshoring contracts and negotiation with global companies.

Deloitte.
Applications Development Manager Feb 2005 March 2008 Responsible for planning and execution of the entire software development life cycle for technology projects with a user base of 43,000+ users Successfully and consecutively led over 45 SAP projects annually for several years with tight resource constraints, short timelines and with an extremely dynamic client base Act as Product manager and Project Manager when projects called for the skills. Key driver and enforcer of best practices, methodologies, and process standards that improve quality, time-to-market and result in low cost, low maintenance solutions Significant experience in the design and architecture of high volume, load balanced, highly scalable enterprise wide solutions that meet critical 24/7 up-time requirement. SAP experience. Significant experience leading blended teams that included in-house, contract and offshore teams. Teams were cross functional and involved teams like Infrastructure, Dev, QA, Support and maintenance teams. Key manager in the development and implementation of major components of globally deployed web-based platforms Outstanding achievement award for going beyond the work that is needed to what was strategically necessary for the organization. Special Assignment: one of only 2 people chosen to work with external consulting firm on Software Development Life Cycle project that aimed to analyze current methodology and implement changes that guarantee process excellence.

Deloitte.
Senior Web Developer and Team Leader Oct 2002 Jan 2005 - Lead client meetings to come up with strategies to better meet clients business needs. Cultivate the relationship with clients and come up with yearly planning. - Led DEV/QA/BA teams to migrate from Microsoft Exchange to a unique application that utilized a combination of CMS 2002, SPS 2001 and .Net technologies - Led planning and execution of a wide range of cross-functional oriented projects including internet enablement, global access and enterprise search engine integration - Executed full development life cycle activities for a knowledge management application - Client manager for technology projects; proficient in Deloittes ITS PMO methodology - Re-engineered support processes to take advantage of existing processes and eliminated unnecessary headcount - Led initiative to successfully eliminate ad hoc software releases and instead implemented a service pack approach to application development. - Implemented first application of Doogle compliant tags; received a recognition award for the effort - Marketplace is an application built on search technology, CMS and Sharepoint server

Gibson Guitar Corporation

Software Development Manager Apr 2001 Aug 2002
Mercedes Alicia Soria-Li | soria.mercedes@gmail.com | (615) 480-4768 mobile

Product Manager of software applications overseeing all phases of the Software development lifecycle. Negotiations with clients to come up with yearly planning. Responsible for the team that built a brand new web-based order entry system which processed transactions of over $15 million dollars per month Main lead architect for system enhancements and new IT projects including leading development program to add functionality to existing systems

Gibson Guitar Corporation

Microsoft Great Plains Administrator Aug 2002 Oct 2002 - Trained employees on a cross-division basis on order entry, accounts receivable, and inventory modules as part of Enterprise Resources planning project. - Lead architect for design of integration of Commerce Server 2000 and Great Plains

Gibson Guitar Corporation

Webmaster and Web Programmer Apr 1998 Apr 2001 - Led initiative to develop new web-based order entry, accounts receivable, and inventory system replacing a dated legacy system - Developed the first e-commerce site for business-to-consumer sales at Gibson - Designed, tested, and implemented code for over 50 marketing sites - Worked closely with Sales and Marketing teams to create incentives and programs that drove more traffic to our websites.

Leadmark
Consultant Apr 1999 Aug 2004 - Performed all development lifecycle activities to implement several web-based, database driven solutions for clients utilizing ASP, SQL server, AD, and IIS 5.0 - Key clients included AquaGlass, Baldwin and Home Depot
EDUCATION

Emory University Master in Business Administration Middle Tennessee State University Master of Science Computer Science Bachelor of Science Computer Science (Summa Cum Laude) Additional Studies Strategic Innovation Vanderbilt University Lean Six sigma Green Belt certification Harvard Management and Leadership Certificates Vanderbilt University (Finance and Accounting) Microsoft Certified Professional Polytechnic School of the Army (Ecuador) Systems Analyst Polytechnic School of the Army (Ecuador) Computer Programmer
DISTINCTIONS AND RECOGNITION RECEIVED

May 2010 Apr 1998 Apr 1996

Sept 2008 Jun 2008 Nov 2004 Jun 2002 Oct 2000 Aug 1994 May 1992

Top 40 under 40 The Tennessean newspaper (Feb 2005) 2 time USA Pro-Am US Ballroom Dancing Champion and world semi-finalist President and founder of Tennessee Hispanic Network Business Resource group Deloitte Board Member of the Deloitte Diversity & Inclusion Program (2006/2007) Member of Information Technology Womens initiative committee. Deloitte Captain of Chess State Team (Ecuador) Volunteer at the Susan G. Komen Breast Cancer Foundation, Nashville Humane Association, American Cancer Society, and Habitat for Humanity Board member of non-profit Dance Kaleidoscope
Mercedes Alicia Soria-Li | soria.mercedes@gmail.com | (615) 480-4768 mobile