REGION

North North North North North North North North North North North North Luzon Luzon Luzon Luzon Luzon Luzon Luzon Luzon Luzon Luzon Luzon Luzon

TIME STAMP DATE SHIFT

1-Feb-12 1-Feb-12 2-Feb-12 2-Feb-12 2-Feb-12 3-Feb-12 4-Feb-12 6-Feb-12 8-Feb-12 10-Feb-12 10-Feb-12 10-Feb-12 S1 S2 S3 S4 S5 S1 S2 S3 S4 S5 S2 S2

SRN
4010000049 4010000050 4010000051 4010000052 4010000053 4010000054 4010000055 4010000056 4010000057 1012000001 1012000002

ACCOUNT INFO SO TYPE SO Status

NI WIMAX NI WIMAX NI WIMAX NI WIMAX NI WIMAX NI WIMAX NI WIMAX NI WIMAX NI WIMAX TS CANOPY NI CANOPY NI CANOPY Activated Activated Activated Activated Failed Closed Failed Closed Activated Rescheduled Cancelled Resolved Resolved Resolved

CPE MODEL
Moto i750 Green Packes OX Green Packes OX Motorola i825 Green Packet EX Green Packet EX Motorola i825 Green Packet EX Motorola i825 Canopy Lite Canopy Classic Canopy Lite

NETWORK INFO SEC ID BTS

0x000065329319 0x00006500001a 0x00006500001b 0x000065329319 0x00006500001a 0x000065329319 0x00006500001a 0x000065329319 0x00006500001a 128 129 130

WIRELESS PARAMETER COMPUTER SPECS Power Level (Canopy) JITTER / (Canopy) RSSI (WiMAX) Desktop/Laptop/Others / CINR CPU (WiMAX) PROCESSOR MEMORY BROWSER RAM
-48 -50 -56 -78 scanning scanning -52 scanning* scanning* -77 -73 -50 30 36 26 5 scanning scanning 5 scanning* scanning* 1 2 3 Desktop Laptop Others Desktop Laptop Others Desktop Laptop Others Desktop Laptop Others 2.4 2 1.4 1.2 1.6 1 3.2 2 1 512 256 1 2 2

1010784855

580 588 518

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1 2 3 4 5 6 7 Less than 10sec Less than 10sec 0.51 0.62 0.73 0.84 0.95 0.99 0.11 0.15 0.21 0.25 0.26 0.29 20 30 40 50 100 300

YOUTUBE Streaming (New SMART Logo) STABILITY TEST (packet loss) EXPERIENCE LOADING TIME (sec) ping to www.smart.com
37 40 37 100 60 100 0 0 10 10 10 20 30 40 50 0 0 0

http://www.speedtest.net/result/1981724867.png Seamless Buffering Seamless Video Not Loading Buffering Home Page not loading

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SMART SMART SMART SMART SMART SMART SMART SMART SMART SMART SMART SMART Marlon Marlon Marlon Marlon Marlon Marlon Marlon Marlon Marlon Marlon Marlon Marlon Dagdag Dagdag Dagdag Dagdag Dagdag Dagdag Dagdag Dagdag Dagdag Dagdag Dagdag Dagdag

FWB Findings (CRG Use Only) BTS AP SM PC RATE PLAN

EXPERIENCE Seamless Buffering Page Cannot Be Displayed Video Not Loading Others

LOADING Greater than 10sec Less than 10sec

BROWSER Chrome (Google) Safari (Apple) Firefox (Mozilla) Opera Explorer (MS) Others

REDIRECTION PC OK Desktop Error Code Laptop No Redirection Others Portal Looping Others

SO TYPE NI CANOPY NI WIMAX TS CANOPY TS WIMAX

SO STATUS Activated Resolved Failed Closed Rescheduled Cancelled

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SHIFT S1 (8-10) S2 (10-12) S3 (13-15) S4 (15-17) S5 (17-19) Others