ANALYSIS OF THE FACTORS THAT AFFECT JOB SATISFACTION; A CASE STUDY ON DIRD GROUP

By: Md. Tauhid Rasul 3-09-17-039

A Project Report Submitted to the Department of Management Studies (EMBA PROGRAM)

In partial fulfillment of the requirements For the award of the degree of Master of Business Administration

University of Dhaka Dhaka 1000

September, 2011

September 27,2011 Prof. Dr. Altaf Jalil Internship Supervisor Department of Management Studies University of Dhaka Sub: Submission of Project Report . Dear Sir, It is of great honor and delight to me to present my Internship report titled Analysis of the factors that affect Job Satisfaction; A case study on DIRD Group . The entire duration of preparing this report has been immensely helpful to me, giving me a golden opportunity to look outside the regular classroom and move to the real world. I have tried to obtain all sorts of relevant information from various sources as was directed by you. I am deeply indebted to you for giving me the opportunity to complete the Internship report on the topic mentioned above. This gave me an exceptional experience that will be useful in the future. I sincerely hope this report will be up to your expectations. Therefore, your kind and appreciative

consideration will approve this report . Sincerely yours,

Md. Tauhid Rasul 3-09-17-039

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ABSTRACT Job satisfaction is an important aspect for an organizations success. A successful organization is the one with satisfied workers. This research report tries to find out the main factors of job satisfaction and whether they have any impact on the job satisfaction of the employee of DIRD GROUP. First we have identified the factors of job satisfaction through a literature review of various articles related to Job satisfaction. Factors which have been found are communication with the management, the employees relationship with his/her immediate supervisor, job security, benefits and compensation and career development and opportunity. Then to analyze the affect of the factors a quantitative research was done. A questionnaire consists of 12 questionnaire was developed to conduct survey over the employee of the DIRD Group. The sample size of the employee is 30. The employees have been selected through probabilistic sampling more specifically random sampling. After conducting pretest the main survey was done. The survey result has been analyzed by using SPSS 10. To analyze the result first a reliability test was done to know the value Cronbach's (alpha) which is measurement of internal consistency. The value of Cronbach's (alpha) which ranges from point 0.5896 to 0.7967. Then after measuring the mean value of the variables, a regression analysis was conducted to know the affect of factors on the job satisfaction of the employee of Dird Group.The result founds The result indicates that four out of five factors (Benefits and compensation, Relationship with supervisor, communication, job security) have significant influence on Job satisfaction. Only Career Development did not show any significant influence on job satisfaction. The value of R Square is found .507. That means, independent variable (Career Development, Benefits and compensation, Relationship with supervisor, communication, job security) has 50% impact over the dependent variable (Job Satisfaction). In other words, the dependent variable (Job Satisfaction) is influenced 507% by the independent variable (Career Development, Benefits and compensation, Relationship with supervisor, communication, job security).As the R2(.507), is found comparatively low which suggest other factors can also influence the Job Satisfaction. Further study should include other factors except those we consider here. Also as career development is rejected in this study so further research should focus into career development to find out the reasonable outcome. (iii)

Acknowledgements

I am very pleased to accomplish the assign task given by my revered Internship Supervisor Dr. Altaf Jalil on the topic Analysis of the factors that affect Job Satisfaction; A case study on DIRD Group . First I pay my thanks to almighty Allah .Then my profound gratification goes to Dr. Altaf Jalil, the honorable Internship Supervisor for his apt supervision to complete the report successfully. By providing me the opportunity of preparing this report, he has made me able to relate the academic knowledge of HRM with practical scenario. Then I am grateful to Mr. Md. Aktaruzzaman, GM- Admin and Human Resource Dept. Finally, Finally I am also grateful to all employees of Human Resources Department of Dird Group. I am pleased to complete the report on the given subject properly and authentically.

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Table of Contents

(a) Letter of Transmittal (b) Abstract (c) Acknowledgements Chapter 01: INTRODUCTION 1.1 Background of the Study 1.2 Problem Definition 1.3 Literature Review 1.4 Objective 1.5 Hypothesis Chapter 02: METHODOLOGY 2.1 Data Source 2.2 Sample Design 2.3Questionnaire Design 2.4Variable Covered 2.5 Data Collection Method and Instrument 2.6 Quality Control 2.7 Data Processing and Data Analysis Plan Chapter 03: ORGANIZATIONAL PROFILE 3.1 Introduction 3.2 Brief Overview Chapter 04: STUDY RESULTS AND FINDINGS 4.1 Respondents Profile 4.1.1 Gender of the Respondents 4.1.2 Educational Qualification 4.1.3 Age of the Respondents 4.1.4 Length of service 4.2 Measurement of the variables 4.3 Hypothesis Test 4.4 Regression Analysis 4.5 Limitation 4.6 Conclusion 4.7 Recommendation Chapter 05: REFERENCE Chapter 06: ANNEXES

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18 19 (v)

LISTS OF TABLES

Table 4.1: Table 4.2: Table 4.3 Table 4.4 Table 4.5 Table 4.6:

Gender of the Respondents Educational Qualification Age of the respondents Length of Service Measurement of Variable Regression Analysis

10 11 11 12 13 16

LISTS OF FIGURES

Fig 4.1: Fig 4.2: Fig 4.3: Fig 4.4:

Gender of the Respondents Educational Qualification Age of the respondents Length of Service

10 11 11 12

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