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KURIKULUM SMK Telekomunikasi Tunas Harapan, Kabupaten Semarang

SILABUS
NAMA SEKOLAH MATA PELAJARAN KELAS/SEMESTER STANDAR KOMPETENSI KODE ALOKASI WAKTU KOMPETENSI DASAR
1. Describe the troubleshooting process

: SMK Telekomunikasi Tunas Harapan : Troubleshooting Your Network : XI / Genap : Troubleshooting Your Network : CCNAD1-9 : 34 X 45 menit KEGIATAN PEMBELAJARAN
Explain the importance of developing and using a structured network troubleshooting process. Develop sample troubleshooting documentation and explain the key components. Explain and demonstrate the process for gathering troubleshooting information. Differentiate between top-down, bottom-up, and divide and conquer troubleshooting techniques. Explain and demonstrate trial-anderror and substitution troubleshooting techniques.

MATERI PEMBELAJARAN
Structured techniques for troubleshooting Trial and error techniques for troubleshooting

INDIKATOR
Troubleshooting is the process of identifying, locating, and correcting problems that occur. Troubleshooting requires proper documentation that records the problem encountered, steps taken to determine the cause, and steps taken to correct the problem. Documentation is used for future problem solving. The first step in troubleshooting is to confirm that the problem exists. Information about the problem should be gathered from users, documentation sources, or with network monitoring tools.

PENILAIAN
Tes Tertulis Tes Praktek Tugas

ALOKASI WAKTU TM
2

PS
5 (10)

PI
2 (8)

SUMBER BELAJAR
CCN A Discovery Course Inter net Softw are Simulator Jaringan Komputer

PROGRAM KEAHLIAN: TEKNIK KOMPUTER DAN JARINGAN

SILABUS - Troubleshooting Your Network Halaman 1 dari 6

KURIKULUM SMK Telekomunikasi Tunas Harapan, Kabupaten Semarang

KOMPETENSI DASAR

MATERI PEMBELAJARAN

KEGIATAN PEMBELAJARAN

INDIKATOR
Structured troubleshooting techniques include topdown, bottom-up, and divide and conquer. Structured techniques follow a hierarchical, layered approach like the OSI model from the physical layer to the application layer. Trial and error techniques rely on the knowledge and experience of the administrator. Substitution techniques require the use of spare functional equipment.

PENILAIAN

ALOKASI WAKTU TM PS PI

SUMBER BELAJAR

2. Describe the utilities used to verify TCP/IP connectivity

The use of human sensory capabilities to detect network problems Software utilities for network troubleshooting

Demonstrate how the human senses can be used to troubleshoot networks. Introduce the concept and function of network troubleshooting utilities. Demonstrate the use of ipconfig, ping, tracert, netstat, and nslookup.

The human senses provide first line notice of network troubles. Software utilities provide advanced diagnostic information about network problems. Ipconfig is a tool for determining proper network configurations. Ping as a test for network connectivity. Tracert is a utility for determining where a

Tes Tertulis Tes Praktek Tugas

5 (10)

2 (8)

CCN A Discovery Course Inter net Softw are Simulator Jaringan Komputer

PROGRAM KEAHLIAN: TEKNIK KOMPUTER DAN JARINGAN

SILABUS - Troubleshooting Your Network Halaman 2 dari 6

KURIKULUM SMK Telekomunikasi Tunas Harapan, Kabupaten Semarang

KOMPETENSI DASAR

MATERI PEMBELAJARAN

KEGIATAN PEMBELAJARAN

INDIKATOR
packet is lost or delayed. Netstat is a utility for identifying unexplained TCP connections that may threaten a network. Nslookup as a troubleshooting tool for determining if the DNS server is performing name resolution as expected.

PENILAIAN

ALOKASI WAKTU TM PS PI

SUMBER BELAJAR

3. Identify and describe common hardware and connection issues in wired and wireless networks

Using divide and conquer methods for networks running wired and wireless applications Examining router LEDs to determine connectivity status Inspecting cables connections Troubleshooting wireless connections Inspecting wireless configurations Checking the IP configuration Verifying the connection between the Integrated Router and the ISP

Demonstrate a divide and conquer strategy for isolating network problems on a combined wired and wireless network. Demonstrate the use of the ping utility to isolate network problems. Demonstrate how LEDs provide network troubleshooting information. Differentiate the LEDs on a network device. Explain and demonstrate troubleshooting cabling issues. Explain and differentiate between the factors that affect RF connectivity. Explain and demonstrate proper setup and troubleshooting techniques involved with wireless devices. Demonstrate the use of ipconfig to check for network connectivity. Discuss problems that prevent networks from connecting to the ISP and demonstrate the troubleshooting process for checking user side connections.

When troubleshooting a network with both wired and wireless connections, troubleshoot using a divide and conquer technique to isolate the problem to either the wired or wireless network. Following a structured model is a necessity. The ping utility helps isolate connectivity problem between wireless and wired network sectors. Examining the LEDs is one of the first steps in troubleshooting network devices. Three types of LEDs are usually found on

Tes Tertulis Tes Praktek Tugas

4 (8)

2 (8)

CCN A Discovery Course Inter net Softw are Simulator Jaringan Komputer

PROGRAM KEAHLIAN: TEKNIK KOMPUTER DAN JARINGAN

SILABUS - Troubleshooting Your Network Halaman 3 dari 6

KURIKULUM SMK Telekomunikasi Tunas Harapan, Kabupaten Semarang

KOMPETENSI DASAR

MATERI PEMBELAJARAN

KEGIATAN PEMBELAJARAN

INDIKATOR
devices: power, status, and activity. Inactive LEDs may be an indication of a device failure, port failure, or physical layering problem. If the wired client is unable to connect to the Integrated Router, one of the first things to check is the physical connectivity and cabling. Cabling should be inspected for proper type, termination, length of run, and ports connections.

PENILAIAN

ALOKASI WAKTU TM PS PI

SUMBER BELAJAR

4. Utilize the troubleshooting process to document problems and interact with a help desk

The importance of proper troubleshooting documentation Additional sources for help troubleshooting a network The role of the help desk in the troubleshooting process

Lead the creation of the documentation for a sample baseline network. Demonstrate and lead the development of documentation for network troubleshooting. Discuss the establishment of documentation management procedures. Define the process for interacting with a help desk.

Network documentation should include a normal or baseline measurement of network performance against which potential problems can be judged. Documentation should include topology maps, network diagrams, and addressing schemes. Documentation should be maintained during the troubleshooting process. Good troubleshooting

Tes Tertulis Tes Praktek Tugas

4 (8)

2 (8)

CCN A Discovery Course Inter net Softw are Simulator Jaringan Komputer

PROGRAM KEAHLIAN: TEKNIK KOMPUTER DAN JARINGAN

SILABUS - Troubleshooting Your Network Halaman 4 dari 6

KURIKULUM SMK Telekomunikasi Tunas Harapan, Kabupaten Semarang

KOMPETENSI DASAR

MATERI PEMBELAJARAN

KEGIATAN PEMBELAJARAN

INDIKATOR
documentation Additional troubleshooting help A help desk might be the users first stop for assistance.

PENILAIAN

ALOKASI WAKTU TM PS PI

SUMBER BELAJAR

Keterangan
TM PS PI : Tatap Muka : Praktek di Sekolah (2 jam praktik di sekolah setara dengan 1 jam tatap muka) : Praktek di Industri (4 jam praktik di Du/ Di setara dengan 1 jam tatap muka)

PROGRAM KEAHLIAN: TEKNIK KOMPUTER DAN JARINGAN

SILABUS - Troubleshooting Your Network Halaman 5 dari 6

KURIKULUM SMK Telekomunikasi Tunas Harapan, Kabupaten Semarang

PROGRAM KEAHLIAN: TEKNIK KOMPUTER DAN JARINGAN

SILABUS - Troubleshooting Your Network Halaman 6 dari 6