http://www.epractice.

eu/en/print/291509

epractice.eu
Meet > Share > Learn

Civil Servant 2.0, a network to discuss web 2.0 and government

1. Award category: 3. eGovernment enabling administrative efficiency and effectiveness

2a. Case Owner - First Applicant

Contact person : Davied van Berlo

Organisation : Ministry of Agriculture, Nature and Food Quality
Function : Project Manager
Telephone : +31 70 378 4277
Fax : +31 70 378 6100
Website : http://www.ambtenaar20.nl
Street : Postbus 20401
Postcode : 2500 EK
City : The Hague
Country : Netherlands

2b. Case Owner - Supporting Applicant

Contact person : Monique Roosen

Organisation : Province of Brabant
Function : Strategic Consultant
Telephone : +31 73 680 8212
Fax : +31 73 680 0000
Website : http://www.brabant.nl
Street : Brabantlaan 1
Postcode : 5216 TV
City : Den Bosch
Country : Netherlands

3. What is the best way of contacting you?

By e-mail
By phone

4. Please confirm that you will attend the exhibition (from 18 to 20 November 2009 in
Malm ) if you are selected as a finalist:

Yes

5. Explain what issue(s) your case is solving as well as why you should win an award in the

1 van 3 10-6-2009 7:51

 http://www.epractice.eu/en/print/291509

category you have chosen:

Civil servants play a crucial role in improving government through web 2.0 possibilities and mindset. In bringing civil
servants 2.0 together, letting them share experiences, educating them and discussing future developments with them
we can empower civil servants to play an important role in making government more parcipitative and more
efficient.

This important role of enthusiastic civil servants is often neglected. Civil Servant 2.0 aimes at using their knowledge
and passion for their work to bring about a government 2.0. This would be beneficial to all European countries.

6. Please indicate if your case was submitted for previous European eGovernment Awards:

The case has not been submitted previously

8. Have you applied for other award schemes?

Yes

Please specify which award scheme(s) and the relevance and specificities in relation to
European eGovernment Awards 2009:

Civil Servant 2.0 was sent in by the Netherlands as one of the nominees for the United Nations World Summit
Awards.

No relevance to these awards.

9. Is a methodology for impact measurement in place?

Yes

Please describe the method/tool used for impact measurement:

Google Analytics is used to measure the number of visitors to our sites. The statistics can be found in pdf
documents at http://ambtenaar20.wetpaint.com/page/Statistieken+en+gebruik

Other numbers:

members: 1460
subscribers: +/- 850
books: 8000 printed, 7500 spread
courses: +/- 300 attendants
open meetings: +/- 40

All numbers are growing

An overview of activities in the first half of 2009 can be found here: http://twurl.nl/8rpczs

2 van 3 10-6-2009 7:51

 http://www.epractice.eu/en/print/291509

This important role of civil servants in bringing about change within government and in government services is often
neglected. Civil Servant 2.0 aimes at using their knowledge and passion for their work to bring about a government
2.0. This is done by 'practice what you preach', by using interactive social media and a 2.0 mindset in developing the
initiative. Experiences from this are also share within and outside the network.

11. Type(s) of partnerships :

Both vertically and horizontally

Between public administration and the private sector
Between public administration and the third sector
Other types (please describe below)

If you have another type of partnership than the selection, please describe it:

Any civilian can participate in the network, activitities and discussions.

12. Describe key components of your communication approach and the main dissemination
actions providing reference where possible:

Civil Servant 2.0 is a network itself, the members are the community. Next to that there's a lot of support from
higher management. These groups and people communicate about the initiative within their own networks, thus
spreading the message.

Next to that online networks are used, as well as interviews by magazines aimed at civil servants, both commercial
and organizational.

Copyright 2008, European Commission

3 van 3 10-6-2009 7:51